Wish i could give zero stars. Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution. read more

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I purchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie read more

Have had our induction cooktop for 3 weeks and for the last week it has been out of service due to an error code....was told it would take another 3 weeks to have a service rep come...no contact, no communication with salesman or service dept since they won't return phone calls...totally disappointed with this store and will no longer do further business with them. read more

You may as well buy from an Internet provider. These guys have been there a long time, charge top dollar for the products and once you have completed the sale with them, the service is non existent. For example I bought a couple of $3500 Liebherr refrigerators and after they were done with the warranty, I was really left on my own. Zemels passed me off to Almo repair and they in turn gave me three numbers of qualified service people that could do repairs- of that list two were out of business. I can save you trouble if you have one of these refrigerators. If you are in Westchester call Absolute Repair 845 528 7065 If in CT. by Danbury call REO 203 838 7925 As for the Liebherrs- the compressors are ok on the refigeration but they don't make ice. The guys at Zemels said, " Europeans don't care about ice so they are not really great.". THEN WHY DID YOU SELL THEM TO ME WITH THAT FEATURE? Additionally the door handles break off all the time and the shelf configuration leads to breaks as well. Not what I expected from " German" engineering. Definitely 2 stars as well Like I said, you may as well shop the Internet as these guys really leave you high and dry after the fact so you may as well try an Internet seller read more

In the middle on this one now. DO NOT buy any top loading washing machine without a full size agitator. The new machines with no agitator do not properly wash the clothing and leave soap residue, check the Internet for complaints and videos. Zemels will sell the machine but will not take them back. YOU ARE ON YOUR OWN. I have filed a complaint with the BBB online against the Whirlpool Corporation in Michigan. Waiting to see how it will be resolved??? I have bought 3 entire kitchens and 3 sets of washer and dryers from Zemels since 1994 and I am on my own now. Always liked the service in the past but not happy now!! They should not even sell the product until the manufacturer corrects the design flaws. DISAPPOINTED!!! read more

We started using Zemel's at the suggestion of our contractor when we did our kitchen 6 years ago. There prices were comparable with the big box stores and the service was outstanding The manufacture of the refrigerator back ordered it for almost "9 months. They gave us a brand new loaner at no additional cost. It was a no brainer when we replaced our laundry room . They gave us honest reviews on appliances ( which matched our research). There was never any pressure or false promises. Buying local definitely makes sense with Zemel's read more

Ordered a Samsung fridge after much research for a kitchen remodel four weeks in advance. When we called to arrange delivery the week before was told it wouldn't be in for another month or two. Then was sold on a premium fridge which immediately proved to be poorly designed and not so premium. They were unwilling to exchange so I won't be back. read more

Jeff Tanz is super knowledgeable and patient with me as I carefully wanted to know a lot of details about the various high-end appliance options...they have pretty much everything in this long-time community minded family-owned Danbury institution. They really care that everyone makes the right choice for themselves...so all pros and cons are revealed. I would give the place a 5 but I am a tough grader....and prices are high but they really range too! I just saw a great deal go out the door on a high-end floor model that was too good to believe. read more

Just bought a double oven from Jeff Tanz. Good people to work with at a fair price. Delivered the new oven on time and took the old one away. Recommend the great service and integrity. read more

We had a power surge and almost every appliance was ruined. I dreaded having to replace so many different things, from HD TVs to stove, A/C units to microwaves. But I was able to get them all at Zemels in one stop and they couldn't have been more helpful and knowledgable. I think if you are looking for anything, they can get it for you! And I got a call prior to the end of one year from the best Customer Service person I've ever dealt with, Rhonda , to see if anything needed attention and any problems were addressed. I highly recommend this company. I'm 64 and haven't enjoyed this kind of old fashioned service for decades. And you get real people on the phone who listen and help, and follow-up! read more

AWFUL!!! I will NEVER go here again and I would advise EVERYONE to STAY AWAY!!! The salesmen are very friendly, yes. The service is absolutely NON-EXISTENT!!! I purchased the top of the line KitchenAid refrigerator, stove, and dishwasher. At delivery, they noticed that the side of the refrigerator looked like someone drove a fork lift into it and said they would reschedule a new delivery for another one. They get the stove inside the kitchen and notice the side panel is smashed, they told me they were not moving it back to the truck and ordering a new one since it was already in the home, they told me they'd send out a "KitchenAid" service tech to replace the side panel. Then they brought in the dishwasher (completely covered in padding so unable to see the shell of the appliance) I was told that item was fine. I have had 3 service tech visits due to the refrigerator icing over in the freezer drawers and in the top fridge section. 1st time they showed up with a hair dryer to melt the ice and told me it was fine. UNREAL!!! The ice was back within an hour. They came out a 2nd time, they used the same hair dryer and told me that the seal was bent, but it was fixed. AGAIN, they came out a 3rd time and told me that I needed a new front door ordered. I Told them I wanted a replacement unit, they said no they would need to call KitchenAid and get approval if the new door didn't fix the issue. They never showed this has been months now since I last heard from them... The dishwasher was put in a few weeks after I had the appliances delivered, When the installer was putting it in he noticed the top back side that sits under the counter was damaged with a huge dent and the metal was rippled as if they dropped it off a loading dock, I called Zemel's AGAIN, and they told me "It's your problem you waited too long to have it installed". Continuation of issues...stay away and save yourself the headaches of a company that doesn't stand behind their products! read more

Zemel's is the best!! They have a great selection and good knowledge of the products, but the best is that they are there for their customers well beyond the sale of the appliance. We had issues with our stove and they helped every time, including getting us a free replacement from the manufacturer due to all our issues. Rhonda is so nice to deal with, and she really could not have been more helpful. We will continue to be loyal customers and I would highly recommend Zemel's for all your appliance purchases. read more

At time of sale, we heard all about after sale support. Now 16 months later, our $2600 GE fridge has stopped working. Rhonda's responded that she would contact GE the next business day to see if GE could extend warranty. Received a VM at 11AM the next day, that was a good compromise solution. Diagnostic would be covered, but not parts and labor. Pretty fair and would not have been able to get most likely on my own. - thanks Rhonda read more

I had a terrible experience at Zemels. We ordered a full kitchen set from them over 2 years ago and as I watch the HomeDepot guys remove the refrigerator and replace it, it makes me write this review. We used Zemels as my in-laws had bought thousands and thousands worth of items from them in the past so we thought we could trust them. Purchase and delivery was good and at point of sale, they offered the type of service you'd expect from a non-big chain store. But once we started having issues with our Frigidaire fridge, all went downhill. The fridge was a lemon and Zemels customer service did not do much to help us at all. After three visits to fix the same issue with the icemaker, they wouldn't anything to help replace this with a new unit - even though it was well under one year old. They kept on putting us through to the manufacturer and didn't nothing to fight for us. After the extended warranty ran out and the icemaker broke again and the compressor went on the fridge, we gave up. In sum, I will never purchase anything at Zemels again and will also not go near Frigidaire products. read more

Bad Products, Worse Service. We purchased a premium priced dishwasher which was defective right out of the box. After arguing with Zemel's for some time that we shouldn't have to accept an expensive appliance that requires major repairs, they finally agreed to remove it for a full refund. Long story short, they removed it, but refused the refund. Now we have no appliance and have paid for it and will have to take them to court. These people are unscrupulous. Avoid them at all cost. We replaced their piece of expensive junk with a much better appliance from Best Buy and at a much better price. read more

Disappointing to the point of Embarrassment My wife and I shopped at Zemel's as they were one of two authorized dealers for a range vent hood we were interested in. When we visited, we noted they did not have the product on display and despite being an authorized dealer (presumably knowledgeable about what they sell for this company) they never told us the vent we were looking at was best suited for larger stove applications than what we advised we had. Zemel's tout the fact they have been in business for over forty years and as stated above, they are an "authorized" dealer for the brand we were looking for so, again, we thought they would have some knowledge about what they were selling and explain its intended use to the customer. I guess I was wrong. After picking up the product from the store and upon opening the box at home, our installer immediately advised the product was too large for our project. So, we promptly returned the product to Zemel's. That's when Zemel's gave us the runaround. I couldn't believe how difficult it was to get refunded even after we agreed to pay a fairly substantial return fee for what Zemel's now- for the first time- told us was a "special order" item. It took us two or three visits after I returned the product, a fax, and a couple of phone calls to the store ( our salesperson was never there or available when we called and once when I returned to the store to seek my refund!) before we received our refund. Also, the store did not ( hopefully for whoever reads this review it has now been corrected as I called them on this.) have it's return policy prominently posted as you will find in most reputable stores. Zemel's was "arguably" in bare minimum compliance with Connecticut's Consumer law as they had their policy posted near their register but their policy statement was type written on regular stock 8 1/2" x 11" paper in 12 point print ( I first saw this on my second visit to get my refund). This is not what I consider to be prominently posted especially since the written store policy does not attract attention and also no one informed us of their return policy when they were taking our money( especially for an item we were told was "special order" only after we returned the product). I deem the tiny posted return policy in addition to the hassle and poor excuses I got for the delays in receiving my refund to be something less than reputable business practice. I was truly disappointed and somewhat shocked by my experience because these folks are so personable when you first walk in and all the way through the purchase process that I found their 180 degree change in demeanor incredible when I made my return. They had the nerve to ask was I going to purchase another item from them when I first returned my product as I was being told that I would need to come back to see my salesperson who was not onsite at the time before I would receive my refund! I recall anyone could help me make a purchase but only one person could transact my return! Also, I took the comment about my buying something else to mean Zemel's could not or would not return my money right away but could apply my money to another purchase immediately. The big box stores with whom they compete are much more upfront with their policies and have clearly posted and no hassle return policies. I imagine Zemel's has lost some of its personality when it comes to returns because of what might be economic stress caused by their competitors. I guess they also forgot or did not care that we were planning to buy more appliances and my family had done business with Zemels since it opened. Heck, I remember going to Zemel's as a little kid with my Grandfather. Now my family's relationship with Zemels is over and any chance of referring anyone is history. Poor communication and explanation alone is bad enough to get a poor review but this smelled of more than that, simply because I sought a refund. My wife and I remained respectful and professional throughout this process despite the perceived treatment we received. I thought the customer was always right. I guess this customer was wrong. Caveat Emptor. read more

We visited Saturday afternoon and the store was not busy, possibly there were 3 other customers. We saw at least 4 employees but no one said hello or offered to help us. We walked around the store twice without an employee even acknowledging us. They were clustered around a desk chatting with each other. I was hoping to narrow my decision of whether to purchase a Wolf or Viking range but I'm going to have to find another dealer. I will not be back! read more

Zemel's sales person steered us to a washer and dryer set that turned out to be complete lemons, and then took absolutely no responsibility for them. We have had four service calls: three on washer and one on the dryer, in two years. When we asked Zemel's to help to rectify this issue, Rhonda simply referred us to a non-responsive (why would they be responsive, it's a warranty call) service organization. We even offered to have Zemel's swap for a comparable floor model, but was told no. As much as it is a shame, this is why you should buy from the big box stores. Costco would have likely simply replaced the defective machines; Zemel's cares more about their bottom line than customer loyalty. We now will have to deal with warranty calls until we give up and buy a new set. read more

On Monday, I Visited to research a sub zero high end refrigerator and met with salesperson Jonathan Levinson. He quoted me $9,999 and I advised him that I needed to verify the measurement of my current sub zero opening at home and call him back in order to close the deal. I called him back within a couple of hours, I was directed to his voice mail and left him a message. I have yet to receive a call back or even a follow up call regarding my visit and potential sale. I then visited Marsillio's on Tuesday and the owner Dave took great care of my needs and my new refrigerator looks great!!! Zemel,s is VERY unprofessional. I recommend Marsillio's for a professional and rewarding experience when making such a large purchase. read more