My finger was poised ready to rip a frustrated review when my cell rang. Manager Matt called and completely turned things around! (Go Manager Matt!) After calling the store number 3 times and getting disconnected, figuring out how to speak with a person (#0000), and calling Geek Squad corporate 3 times and getting disconnected I WAS FRUSTRATED!!! I called back to the store and Geek Squad Matt answered and gave NO RESOLUTION. "That's the number you call. We don't schedule repairs here." I am not a moron that continues to call a number to be disconnected and Phone Guy Matt was asking me to do just that, I asked for a manager. But he could find one. He took my number and I told him I could stop by later. (Ok, sort of intimidatingly.) Less than 5 mins later, Manager Matt called -- TWICE-- to say he called and emailed the corporate area rep to schedule a repair. THANKS MATT!!! I will follow up with the outcome! read more

DO NOT SIGN UP FOR ANY OF THEIR MEMBERSHIPS. You CANNOT cancel it yourself, they force you to jump through hoops, ask you to stay, and lie straight to your face "we are having issues processing this cancellation request right now". No, they want you to forget about it so they continue charging you. Absolutely scummy business ethics. Wild. read more

Best Buy Downingtown - Here they lie straight to you. "We are having an issue processing your request..." - Appliances & Repair Near Me - Downingtown, Pennsylvania

Terrible customer service. You have many options out there for electronics - shop elsewhere. Purchased a laptop computer in January 2025 for my daughter. The keyboard broke in November. She took it to Best Buy in December and they turned her away saying it was "junk" and could not be repaired. Less than 1 year old Chromebook. She was at college at that time so she was not with my husband or I and unfortunately was taken advantage of and did not ask further questions. Scheduled a geek squad appointment today in Downingtown which we have paid for the service membership for years. They too refuse to repair the computer now saying the purchased warranty has since expired. I was told that ONLY REPAIRS UNDER WARRANTY ARE DONE. It was NOT expired when she first attempted to have it serviced and was turned away. NOW - we are told there is no choice but to purchase a brand new computer refusing to credit us any money for her current computer and will not honor the warranty even though this was not presented as an option while the warranty was current. We worked with store manager Mike Purcell, Geek squad agent Bagdan Pricop and store manager Jenn Setiz who wouldn't speak to me on the phone and has yet to return a message. Don't purchase here - they wouldn't even offer a discount when I said we would purchase a new computer if needed. We have purchased all our computers here for years...3 in the last 14 months. We were dismissed like our loyalty and purchase history meant nothing. Don't waste your time or money here. They simply don't care about doing the right thing. Definitely don't waste your money on extra protection because apparently it doesn't matter read more

Important Warning About "New" Computers That Are Actually Older Models I bought what Best Buy sold as a "new" iMac at the Downingtown, PA store (Store number: 1764). It turned out, however, to be an older-generation model with limited performance life, though none of that was disclosed at the time of sale. Within 11 months of normal use, the computer slowed to a crawl and froze constantly. Geek Squad told me the machine is: --Not broken --Not repairable --Not upgradeable --And not eligible for refund or exchange In other words: the hardware was simply too outdated to keep up with everyday 2025 software -- something I wish had been explained before I bought it. After looking into it, I discovered this isn't just my story. Best Buy sells millions of computers each year. Even if only a small percentage of these are older-generation machines sold as "new," the number of people affected could be very large. Based on industry estimates and Best Buy's own public sales numbers: The average shopper has about a 1 in 10 chance of purchasing an older-generation computer without being told. And about a 1 in 20 to 1 in 30 chance of ending up in the same "no remedy" loophole I'm in -- where the machine becomes unusable in under a year, but the customer is told it's "not broken," so there's nothing Best Buy can do. Multiply those odds by the millions of computers sold annually, and you're talking about tens or even hundreds of thousands of customers potentially caught in the same bind. At typical computer prices, this represents tens to hundreds of millions of dollars spent on devices that may not provide a reasonable usable life. I'm posting this so other shoppers know what questions to ask before buying: What year was this model released? How many OS versions will it support? What happens if it becomes unusable within a year? If it's labeled "not broken but not usable," what remedies exist? I wish someone had warned me earlier -- so I'm warning you. In fact, I want to mention that one of the managers, Jenn, spoke with me during the visit. Jenn's store has 1.6 stars/5 stars and 75 reviews, which should give you an idea. I want to be clear that this is only my personal impression, but the interaction felt dismissive and unhelpful to me, especially given the seriousness of the situation. Other customers may have a different experience, but this was mine. read more

My go to place for any quick electronic devices shopping in the Downingtown area. The price match is a plus. Good collection of appliances, the purchase protection worked well in the past. Recently purchased go pro and decent price ans quick pickup. The customer service is good and check out is friendly. read more

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This is by far the WORST store I've ever been to. Their "new devices" are just old models and their brand name "best buy" is in of itself not true. And their service desk? Unhelpful. My computer broke so I took it to their store, there was no mention of a price and even when I asked they said there wouldn't be a price for them to just LOOK at the device. We agreed to have it sent in and so they did, we got a call from them a few days later saying that it needed to be replaced because the motherboard no longer works. I went to go pick up the laptop and they wanted to charge me $150. I told them they could keep it and I walked out. That was the last time I ever went in that store. Then, my friend bought a desktop from the same location, the power supply stopped working. He took it in, got a replacement, it broke AGAIN. And then it happened AGAIN. After the 3rd refund he got his money back and went to microcenter instead. Absolutely disgusting company. read more

I wanted to buy a new phone. The phone I wanted wasn't charged. The young woman I talked with was nice but not knowledgeable and had to call a supervisor to get info. I was given a price but didn't buy since I wanted to look at the charged phone first. The next day I was told the previous price was no good and it was $100 more. Then she added the tax and gave me a total price; however it did not include all the other costs like activation fee. She then said they charge another $40 to transfer the data "unless" I had a $178 "membership". So I never got the full price to buy a new phone and they lost a $800+ sale. Buying a phone here is harder than buying a new car! read more

Products are great. Customer service and attempting to get anything accomplished is terrible. You cannot call and speak to anyone and their "live chat" is a joke. Over 12 hours to receive a response and because I did not respond within 10 min, I was put back in the queue and have not received a response since. Absolutely horrible customer service. Will not use Best Buy installation services because of the complete lack of support. If they cannot handle basic customer service, I do not trust them to show up and do the work. read more

Horrible company. Brought in a return and they tried to make me pay $50 just for the ability to return it after 14 days. Worst customer service I've experienced in a while read more

When I saw they had one star, my first thought was their score was too high. Horrible customer service from corporate to overseas to local store. I've spent way too much at this location over the years and the 2 month drag on with my TV replacement after purchasing their warranty was a big enough headache to cut ties with this place for good. I can't wait til they join Circuit City and Radioshack and finally end up where they belong. read more

Wow, I certainly experienced a complete opposite of these reviews. I bought a laptop and a desktop. The sales guy were great. He listened to our description of what we needed in a computer and did not try to over sell us. A midrange HP laptop for my wife and a "just below gaming" machine for me. Checking out was a bit of a chore with many add on options, some of which we needed, some we didn't. Again, no hard sell. Then off to the Geek Squad. We brought in our old machines and they transferred everything plus added the new software. You do have to leave the machines for a day or so for this service. All good. Friendly, professional and clearly sharp on these crazy machines. I've been back once with questions on Windows 11. Jackson and Rich both were very helpful. We are seniors and the new stuff doesn't come easy, but they were very polite. All together, very happy with Best Buy - Downingtown, PA read more

I have purchased appliances , computors and services over a several year period and have been very pleased with customer sevice and products. However, I wish it was faster and easier to get live human on phone. read more

This is a terrible group. I have spend 4 hours trying to return an item I bought online and haven bounced to 6 Different depts but really just circulated to the general pool when They don't know how to help me. So frustrated. Even went to Store and was told I had to call 888 Best Buy read more

Open box in 'excellent', condition comes without cables and manufacturers accessories. By their own definition that makes it an open box 'good' condition. Bottom line is they are attempting to rip off customers. I wanted to explain this to the manager after I understood the policy but she went to the back room to hide, sad state of affairs here. read more

Purchased TV on Aug 15th. Delivery, set up and haul away scheduled for Aug 16th. Billed $1500. Today is Aug 17th, no TV, set up, haul away. Called customer service Aug 16th, 7:15pm and was told they were 15 minutes away. Delivery never happened. However, I have been charged $1500 on my credit card. Called for a refund and was told I have to wait 8 hours for the system to update before they can do anything. Mean while, they have my money and I have NOTHING FROM THEM! And this is called customer service? No wonder they are going out of business read more

Well, comparing to the other reviews, I had a wonderful experience!! Karen was super supportive and friendly the moment she approached me seeing I needed help. So if you want a kind person, ask for Karen. (This is really her name, and she is not what her name holds in pop culture society! Quite the opposite)!! read more

Every time I've been there I need someone to retrieve something out from behind glass but there is no one around. I walk around the whole store and anybody working is busy. Even had someone call another to the section I was in and stood there for 10 mins and no one came. How am I supposed to buy things? haha I'm sure they're understaffed because best buy doesn't want to pay enough people to be working but now they also lose business. What a dumb practice. read more

The workers are nice, BUT Best Buy policies are AWFUL! I've had 2 hoverboards break within a month and I'm told that "it's past the 2 weeks" so in order for me to get my money back or exchange it, I have to spend $50 more dollars for a membership. I've never been so disgusted with a big business as I am with Best Buy. I've only had the second hoverboard for less than 3 weeks and it stopped working. The first one broke within day. Now I have to go through the manufacturer and send it away and who knows what will happen. A $170 product and they say nothing they can do because it's passed 2 WEEKS!!! DO NOT buy from Best Buy stores. I never will again. read more

You guys need to fix your flag display. I support the pride movement. But to associate it with the military flags is extremely offensive especially considering the flag is placed to the right of the others, the right shoulder is reserved for wear of the American flag in uniform. Please move this. Thanks. read more

Best Buy Downingtown - Appliances & Repair Near Me - Downingtown, Pennsylvania

Heads up... if you send your 18 year old son down to get a new phone, expect unprofessional, rude, and discriminating behavior from the staff. I just had a heart attack and can not accompany my son. He was completely mistreated. I am disgusted and there is no way to contact the store directly. read more

If I could rate the Best Buy store in Downingtown, PA as well as their management team and customer support which is in Manilla, Philippines , I would do so. My wife and I subscribed to their Greek Squad Service out of the Downingtown, Pennsylvania store over a year ago and just renewed the Total Tech service that gives 24/7 service. I scheduled an appointment to go down there and diligently kept it. Standing in line at the store, I saw the Geek Squad representative "blow off" the previous two customers standing in front of me. When I came to the representative, who said he has been working 10-hour shifts for a week, I was initially very polite and provided him with the information for my appointment. It was obvious to me that he was not familiar with the terminal he was working on nor, where to check. When I gave him the appropriate information, he still proceeded to tell me that it would cost me $225 dollars for the service of my laptop even though the Total Tech service covers such needs. After giving him time to find the account and subscription, I grew frustrated to the point where I turned around, noticed employees standing around with nothing to do and shouted, "can anyone get the hell over here and help this guy out for cripes sake? I spend thousands of dollars here and no one knows what they are doing." This was the only way to get help for this overworked and undertrained individual. At that point, a very RUDE and SELF-IMPORTANT person named Jenn who was evidently the acting customer manager came over and said that they cannot help me now after I had made the appointment three days earlier and arrived on time. She proceeded to tell me that SHE would not help me because I was "not calm" To the contrary, I was calm and quietly told her of my predicament where she still proceeded to ask me to leave the store. At that point, seeing this was going nowhere, I left and called Best Buy. Their customer service, which is in Manilla, Philippines was totally useless. Not only was his system not working but he could barely communicate with the customer. All the while in the background they were celebrating for all to hear on the phone their customer service representatives, hitting revenue targets by upselling customers for a service they proclaim to provide but evidently cannot. To summarize, this was a total was of time on my behalf and I am writing this for others who are customers of Best Buy in Downingtown, Pennsylvania and those that would be customers. Recommendation: Take your business elsewhere. Do not believe what they tell you regarding their Geek Squad Total Tech Service, and if perchance you do wander into this store, see if this Jenn person is still a manager for, she ought to be FIRED. Final point, I have asked for the regional manager's name of Best Buy in Southeastern Pennsylvania and Northern Delaware so I can file a formal complaint. And, although it has been a few years since I provided any legal service or advice, I still recall my education and training from law school, and I am so inclined to initiate some class action suit against Best Buy for at least Breach of Contract. Thank you for reading this and be advised DO NOT PATRIONIZE THIS STORE lest they FIRE this Jenn person and clean up their act. Regards, DM Cooney read more

I'll never step foot in this store again. One of the managers was so rude! He acted as if he was doing me a favor. If you have to go to the store, avoid a tall gentleman with dark hair and a beard. I think his name is John? The greeter however was very sweet. Shout out to Nicholas! But I've never seen such poor customer service. read more

Best Buy completely dropped the ball. I purchased a Samsung QLED 4K Q80D from the Lancaster, PA store. It was the last one they had. Got home and discovered screen was cracked. Called Customer Srv and told I could do a direct exchange at the Downingtown, PA Best Buy. 45 minutes out of way and I get the Downingtown Best Buy. Manager Mike refuses to do the exchange after confirming they had 2 in stock. I said do a return and again he refused. He said he could not do either because it was not purchased there and it was damaged. I told him I just bought it an hour ago and what Customer Srv told me. He said there was no note in customer srv and he could not do it. Isn't an item being damaged a reason a return should be done????? No sense, Manager Mike was clearly wrong and incompetent. Checked the Best Buy policy which says a return can be done at any location within 30 days with a receipt. I was closer to 30 minutes with a receipt. Any, I drove all the way back to the Lancaster Store, returned the TV for a refund. Cancelled my free 1 year membership and I am done with Best Buy. Ordered the same TV from Amazon for $150 less. read more

This Best Buy sucks they might as well have robots or self checkout because the employees are to busy talking to each other to even greet you or ask if you need help. I went through the whole store while waiting for my wife and not one worker said anything. This is the reason I like Micro Center because the workers are actually nice and realize they're getting paid to do a job. Management must be sleeping or they just don't care either. read more

I was looking for a charge cord for my speaker and I had asked one employee who looked at my speaker then pointed me to a section. But they didn't have the cord I was looking for, so I asked another two employees who were on the floor, but they said they weren't sure and were going on break :/ I walked around for another half hour but nobody seemed to be able to help so ended up leaving... not the first time I got this service from this location read more

I broke my phone and had an appointment to get it fixed. I arrived at my appointment on time and they told me they couldn't do the repair. I am a student who has things to turn in that are only on my phone and I was unable to turn in those assignments because of bestbuy. read more

If I could give a zero, I would. I will say that I've had good experience in the store. Employees were helpful and friendly, no problems to report. My purchase prior to this one was a large screen tv and sound bar. We joined Total Tech as it was cheaper for delivery of the tv and provided an extended warranty. 2 weeks ago we decided to purchase an elliptical machine. Since we were Total Tech members and would get free delivery and installation, we decided we were going to purchase it through Best Buy. We went to the store, made our selection and scheduled delivery for the following Monday. The following Monday rolls around, we didn't get a call notifying us of our delivery timeframe, but when I looked it up it showed 4:00 - 7:00. We organized our schedule and patiently waited. By 7:00, no one showed up or called. So I tried calling Best Buy. BIG MISTAKE. First call I got through to someone, who put me on hold for 25 minutes and then hung up on me. Second call I got through and was immediately disconnected. Third call I got a new person, re-explained the entire situation and she tried to contact the delivery team to get an ETA. We waited on hold for almost an hour (she was nice and actually checked back in to make sure I knew she was still on hold) and she never got through. At that point, it was easier to reschedule, which of course was another week out to this past Monday. What was interesting is that when I asked how long the installation was going to take - they told me 3 hours. How are delivery drivers showing up at 7:00 at someone's home and staying there 3 hours to put the equipment together???? Of course, this past Monday had the same delivery timeframe (never got notified, just tracked it down in the app myself). By 2:30 I received a call from someone on the delivery team saying it wasn't going to happen today, the driver had an emergency. So now I'm back to square one. I tried using the chat function as I could literally not take hours on the phone again. After being passed around to useless people, I was then told they couldn't handle the reschedule through chat, I would have to call. And calling wouldn't do me any good until the following day as the item still showed out for delivery and wasn't available to be rescheduled. Sigh. I gave up. I called Total Tech and told them the cancel the order, which they were able to do. How is it they were able to cancel an order that was supposedly still showing out for delivery, but couldn't reschedule? The excuses made absolutely no sense. So my order is cancelled after 2 weeks of being jerked around and I'm cancelling my Total Tech "membership" as well. It was useless. I'm going to the elliptical manufacturer directly, who will be happy to put it together (properly). Best Buy is dead to me. read more

Horrible experience in this store. First time saw a Team Leader 'Brittney' so rude with rough attitude. If this kind of employee keep getting support from companies like Bestbuy, not sure who will ask them to go to behavioral classes. My only mistake was that went to go for an exchange for the item which was bought at King of Prussia store. I will avoid this store and specially this team lead. read more

I would give a negative star as a one star is too generous. we pay $180 a year foe their so called total member in hopes something happens it's covered. Our 10 year old daughter is having open heart surgery tomorrow and for the past several months we have been fighting with Best Buy over her laptop, we sent in to be repaired that they lost. she uses this to connect with her friends from school and play games she enjoys- after constantly being told different things, the people at the store handed us a $300 gift card and basically said too bad- which isn't even going to cover half the cost of her exact laptop we will now have to replace. to see this little girl be so upset and constantly think it's coming back, is heartbreaking. she saves photos she takes on the computer, a lot of which are of her dog who passed away recently. I am sick at how a company, can be so heartless and not even replace the laptop for the same one she had. it might not be a big deal foe you but to this 10 year old little girl who is sad and scared for what she's going through, that laptop meant a lot read more

One star considering 0 isn't an option for leaving a review. I purchased a laptop at Best Buy Downingtown in May 2018. In June 2019 the fan started making noise so I took my laptop back to Best Buy geek squad since I had the geek squad membership. The representative started up my computer and confirmed that it was indeed a fan issue and sent the laptop out to be repaired. I was notified about 4 days in that The cost was $180. I asked how does this make sense considering I'm a member and I know that the fan cost $20. I was told this is the price of labor. Ok what choice do I have? I picked up the laptop on the appointment date and brought it home and when I went to use it I found that keyboard wasn't responding. Next I noticed that the back of the laptop was not assembled properly. Also I could not get the laptop to hold a charge when I plugged it in. I took it back to Downingtown and no one could explain to me what it happened to my laptop. They said they would ship it overnight but that was almost a week ago and I still have no information on the status of my laptop. Very disappointed in the quality of the service, the cost of the repair, and the lack of follow up from management. It's impossible to get an answer from anyone - only apologies. I don't need an apology - I need answers and the service I paid for. No accountability from these people. read more

I stopped by the store for what I thought would be a quick trip to upgrade my phone. Needless to say the phone section and any other place I went in the store had zero service in spite of so many employees who seem to be cluelessly walking around as if they are in a park. After spending 45 mins I just left disgusted. Needless to say I will not be shopping here again. I wish zero star or negative was an option here. read more

Poor system. I would give them a one but the young men working there were very nice and polite. They are not responsible for the poor system. My daughter made an appt online to replace the battery on her iPhone 12. In the scheduling process , she was asked the model/make of her phone and reason for the appointment. We arrived for the appt and after a short wait someone came from the back and asked what the appt was for today. We told him exactly what was put on the form to schedule the appt. He said he would have to see if they have a battery that fits that phone. They did not. We were told he could order one but the phone would have to be left there until the battery arrived Monday. One, why wasn't the inventory checked before scheduling an appt for a battery replacement which could have saved us an unnecessary trip to the store. Two, why would they need to keep the phone for two days while waiting for the battery to arrive in store? I offered to bring it back Monday once the battery arrived but was told that would not work. read more

Went to Best Buy on Thursday evening, Sept 14 with the intent to purchase a Refrigerator and a Microwave Oven. The store had One other couple for customers, was virtually empty. After wondering around for about 30 minutes looking and waiting for a sales associate, I had to go to the check out register to ask for the associate working in appliances. Nobody ever showed up, so I went and asked again, and again nobody ever showed up. This was turning into a waste of my time, so I figured that IF someone ever did show up, they would not be capable of answering the questions that I had regarding the appliances, so I decided to leave. On my way out, I asked the same person at checkout to get the manager for me. When he did finally show up, I was told that they were very busy...???? There was only one other couple in the store besides me!! I don't ever recommend going to this store. If this is the way Best Buy is going............ you can take it from there. read more

I was in the Downingtown store recently and I left quite disappointed. My daughter and I came in to upgrade our cell phones. We've been doing this through Best Buy for years. It took about 10 minutes to get somebody to wait on us. The young man who was helping us may have been new; I'm not sure about that. He was the least talkative sales person I've ever met. I'm not sure he was really interested in selling us anything. We picked out phones. There were two left in stock. One was a Verizon phone the other was unlocked. He didn't know if I could add the unlocked phone to my Verizon account or had to pay upfront. He called for help and the person who came said he'd have to go through the sign up process to find out. Well that seemed to be a pain, so we opted for different phones. He tried to process our order on one store computer. There was something wrong with that one. Same guy comes back to help. We have to move to another store computer and start the whole process again. The customer touch pad doesn't work on that one. We move to a third computer at customer check out. Mind you, each time we move, I have to get another text from our cell provider to confirm. This one doesn't work either. He moves us to a 4th computer. We've now been here for an hour and a half. My daughter and I had had enough. We told the guy to forget about it and we left. I probably would have had a little more patience if the guy who appeared to be a manager hung around more and helped the guy. And maybe if sales associate was a little more outgoing I would have understood. No-one seemed interested in my business. It is a bit alarming that a store that is known for selling computers doesn't have working store computers. Too bad for Best Buy. read more

Missing tags all over... very few employees to help in any department let alone the days leading up to the Super Bowl... oh and the wifi is down so your out of luck. Just don't waste your time.... read more

No one was around to help. Ended buying the wrong size case. Went to return it and the cashier couldn't help, he couldn't pull it up when we bought it maybe 5 mins before the return. Used the same account number for the return and he couldn't pull it up. Got mad when we asked to speak with the cashier we were checked out with. He told us multiple times that it wasn't purchased on the account when it was. Told us to just ask for a receipt. Not happy read more

Needed the battery in my iPhone replaced. Made the Geek Squad/Best Buy appointment a couple weeks in advance, which required providing info on my iPhone model (SE 1st Gen). As soon as I got in line at Geek Squad, I experienced a sinking feeling. They were clearly understaffed. Running way behind on appointments -- they got to me 40 minutes late. And the customers all looked agitated, like the Geek Squad was uniformly disappointing them. Which turned out to be right on the money. After taking my phone into the back room for a few minutes, the Geek Squad agent told me, "Sorry, sir, but we don't have the parts to replace your battery." Well, why didn't they tell me that two weeks ago when I made the appointment specifically to replace the battery for an iPhone SE (1st Gen)? Why didn't Geek Squad order the parts in advance so they'd be ready when I came in? Why make me come to the store and wait 40 minutes, only to learn had Geek Squad wasted my time? A business that is properly managed wouldn't do that to customers. The Downingtown Geek Squad at Best Buy is not properly managed. Indeed, it looks like it's barely managed at all. Don't waste your time with these people. read more

their service sucks. i waited for like 20 min just to ask where something is and when i was finally able to ask a guy he backed away like he was scared of me. i still said excuse me and asked but the tone in his answer was so rude. read more

Don't even think about buying here. Don't even think about geek squad services. What they don't tell you is the phone insurance is ridiculous. Unlike asurion you have to make appointment wait for hours only to get nowhere. Asurion same price overnights replacement phone without dealing with their crap. Please listen it will save you aggravation. read more

Bought a TV. Unboxed it at home and the screen was cracked (clearly punched) in 5 places. Tried to return it and the manager said nope, can't help us. Called corporate and they said it's the store's manager's discretion. I posted a public review on facebook...getting tons of angry feedback on next steps to take. I will gladly do a reversal if someone would contact us from the store and refund/replace. We've been loyal customers for years...it should have been easy for the manager to check our buying history. AND we were about to make another big purchase today... read more