Needed to buy a printer for my home computer. Decided to check out Best Buy and it was a great decision. Props to Aiden my salesperson he was very informative along with knowledge and very friendly, He wasn't trying to up sell me for another more expensive print. Once I came into he's department he approached me and ask if I needed help. I then explained to him I need a black and laser printer . I advised him that I just need a plain printer that just prints email. I don't need anything like wireless or scanner . Aiden was a great salesman I would definitely see him in the future Support local read more

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After years of not coming to this location same thing as 10 years ago. No customer support, no salesperson around to assist my needs. I asked someone for help and they said they will send someone I waited 20 minutes and nobody came. I walked in the area 10 minutes more. And yet, no one showed up. If the store manager is reading this you need to fix this problem 10 years and same issue It's very sad to see this kind of service and I was willing to spend a couple thousand dollars to purchase some. Items read more

I find this sales practice extremely misleading. At checkout, the cashier asked if I wanted "$35 or so back" toward my next purchase. I said yes, and she simply told me to follow the prompts on the screen. What she did NOT tell me was that she was starting me on an application for a Best Buy credit card that would result in a hard inquiry on my credit report. Yes, I should have paid closer attention to the prompts, and I take responsibility for that. But that does not excuse the way this was presented. There is a huge difference between asking a customer, "Do you want $35 back on your next purchase?" and asking, "Would you like to apply for a credit card?" Had the cashier simply said the words "credit card application," I would have immediately declined. Employees should not be initiating credit applications by describing them as an opportunity to get money back and then relying on the customer to figure out what is happening from the payment terminal. A financial product that can affect someone's credit deserves clear, verbal disclosure before the process is started. I walked into Best Buy to make a purchase. I walked out with an unwanted hard inquiry on my credit report because of a credit card application I never knowingly intended to start. Best Buy needs to do better. read more

Took advantage of the Black Friday in July sale to get a new washer dryer set. Caz was extremely helpful in helping me find a washer and dryer that would be available as soon as possible. We purchased on Wednesday and by Friday the set arrived. The washer and dryer set normally valued at $900 each came down to $1200 as a set. Definitely making this my go to Best Buy moving forward. read more

Thank you to Caz who alerted the manager Zach to help us with the multiple returns. We were at customer service for one hour and Ryan was trying to help us, but there was an issue with the computer. He was having a hard time with retrieving the information. We walked away to pay for items and we're going to leave. Caz was helpful in listening to my frustrations. Without me, knowing she contacted the store manager Zach. My husband was already outside with the items that we were going to return- I mentioned that we will come back in another time. Zach insisted that he help us as he was available. Ryan came to the resister and was helping the process. Apologized for the long wait and issues with the customer service register. Thank you to Caz for contacting the manager Zach. Zach for not allowing us to leave frustrated. And Ryan for coming back to assist and all for offering great customer service. And for the Geek Squad manager (didn't get her name) for helping as well read more

The saga continues. A second oven range was delivered today and it was also damaged during shipping so I couldn't accept it. It had a dented back and pinched wires which is. A fire hazard. I've now been waiting for 2 months for my new oven because the first oven was damaged also and missing a part. It takes about 2 weeks at the soonest for a delivery. Dealing with customer service is terrible because I have to wait until the next business day after the return because it takes them that long to update the order status on their side. You call a number on the mainland and get kicked around. I want to cry I'm so frustrated. They wanted more money to replace the oven when the third delivery attempt showed it was back ordered and the wait was 4 months! Any decent customer service rep would have just swapped the oven out and ate the extra $50 cost but Luis doubled down and said there was nothing he could do and not even a supervisor could help. Trying to get anyone to answer the phone locally and help sort out the issue is impossible. You get routed to their main number which is all automated and doesn't understand any prompts so add that frustration on top of it taking forever for your appliance to arrive in working order. Apparently going to the store to pick it up takes over a week longer than delivery. Nothing has been fast or easy dealing with this. I do not recommend buying appliances with them. The warehouse does not open the boxes to check for damage BEFORE they deliver, which is a waste of everyone's time. I wasted about 6 hours of my time on the phone, chat and email with customer service and preparing for a delivery that never came (twice!). The warehouse delivery guys never check the appliance back into the warehouse so it shows up as delivered in the system (this happened both times). Never again... I happily paid $200 more to have Lowe's deliver an oven instead. read more

Best Buy - Honolulu - This is the fun part. Dealing with a chat agent while frustrated over a botched delivery. - Electronics Near Me - Honolulu, Hawaii

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We want to say thank you to Luis and Cam for helping us purchase a new television and arrange for delivery and set up. Luis helped us on Thursday. The next morning we realized we could accommodate one size larger television, so back we went. Cam and Luis helped us make the change in our order and arrange for the delivery and setup again. They were so knowledgeable and helpful, and we want to thank them both. They are great representatives for Best Buy! read more

I live in Honolulu and ordered and paid for a TV from Best Buy Honolulu on a Tuesday. The website listed the TV as available for pickup in 1 hour. I decided to have it delivered the following Sunday. The delivery window came and went without any communication whatsoever from Best Buy. I called their customer service department who was quite unhelpful, but finally told me that something went wrong with the shipment (not sure why it needed to be shipped). They stated that I needed to call back on Monday to get more information. Later on Sunday I received an email stating that the order was canceled due to the TV not being available. If it was unavailable it should NOT be listed on their website as being available! I will no longer shop at this Best Buy store. read more

Best Buy - Honolulu - Samsung 43" TV - Electronics Near Me - Honolulu, Hawaii

I just recently purchased an 80 in projector stand and screen from here. I am very satisfied by my purchase. They didn't have what I needed at the Pearl City location so the staff assisted me in purchasing it online for pick up in Honolulu. The process was seamless and I felt comfortable purchasing such high priced items ($257+) because they allowed for the items to be returned within 30 days. Well, I was so impressed by the quality of the product that it's staying with me. It went really well to be used for a team meeting as well was movie night at home. Very versatile product. Thank you to the staff for helping me pick these products out! I am a happy camper. read more

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Aidan was the sales associate who showed me how to get value out of a device most people would have discarded as out of date. He recognized that my needs may not be what's trending now in the tech world, but he did not judge me the way other techies have, when I say I just want to watch YouTube videos. He took his time, and let me watch the process so I would know what to do. He was unfailingly polite. In the past, I have been treated like this store was doing me a favor by acknowledging my existence.Today I was treated like a valued customer. If the associates had Aidan's way of doing things, the store's and they hjñ zrating would improve. Maybe he can run a customer service training..? read more

I came looking for a new laptop to upgrade from my years old macbook. I was greeted by Robert working in the laptop area! He assured me to ask about anything since I didn't know anything about computers. Everything I asked he made sure to address and explain to me well and in a way I'd understand. Amazing service and very friendly. Talked story with me and made me feel welcome and comfortable. If you need help finding a new laptop or anything else, ask for Robert in the electronics/ computer department!! Thank you Robert read more

Just went to Best Buy and purchased 8 big appliances for my home. With the expert help of Tony , it was a smooth, efficient, and enjoyable process. The last time I bought appliances I went to Lowe's and got PTSD from the delivery procedure which took all day and night to arrive. I felt like I was held hostage in my home waiting . Morning passed no word. Noon passed no word. I tried calling but the phone rang 24 times and no answer. Finally a human called me today they were on their way but their truck was stalled due to a dead battery!!! $&@#%^*!!! In stark contrast, delivery from Best Buy was super efficient. I was contacted by text and able to call the driver to confirm and give him extra directions. He had good clear English communication skills which made it so much easier. A subcontractor, he arrived as scheduled with his Cybertruck, dropped off my oven, had me sign, and was good to go ! It was an amazingly smooth procedure compared with the store down the street that starts with L for Lowes on my list of places to shop! 4 stars because sometimes you have to wait a while until a salesperson can help you. read more

This place is buzzing! We went there pre-Black Friday to view appliances, which is part of Pacific Sales Kitchen & Home. Love tbat you are able to see the variety of available brands, after surfing the Best Buy website. Shoutout to Cameron, who was so helpful: 5 stars for service! read more

Best Buy - Honolulu - #BlackFriday - Electronics Near Me - Honolulu, Hawaii

Great selection of merchandise and sale prices with the Thanksgiving Holiday week. Customer service was lacking until I finally got help in the head phone section, after 3 requests. It does pay to belong to the Best Buy Rewards. Free additional coverage on your merchandise at purchase. Definitely worth shopping around and confirming best price for the best quality electronics! I'm sure the Holiday rush caused some of the customer service disconnect. Three stars for on the floor service but a 5-Star smile & greeting by "Caz" at checkout! Sale prices bring you in but it's the Customer Service, that brings you back! read more

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Do not purchase the extended warranty on major appliances like washer/dryer if you plan to install outside like a covered washroom, garage, etc. They denied my dryer repair because of that. Even though they can't provide proof of that section in the warranty. Ironically they paid for my washer repair under the same warranty and the washer is NEXT to the dryer. This is a 5 year extended warranty that expires in 2028. I canceled the remaining period and got a prorated refund. read more

I would like to thank the employees at Best Buy Honolulu. 1 guy in particular who went beyond his duties in assisting us with locating a birthday gift for our grandson. We first went to the Best Buy across waimalu shopping center (pear city). Terrible customer service. It's as if you're bothering them when we asked for an item. Went upstairs and the salesman says we don't have anything but you can check downstairs. How can you say we don't have any but check downstairs maybe they have it!!!! So that tells us I don't have time for you ask someone else downstairs. So we decided to try Honolulu. Thank you thank you thank you Logan and the other sales reps there. Even the local guy sitting in front greeted us knowing they would be closing in 30min. Politeness awesome guys Best Buy Honolulu. Mahalo Logan for looking for the desk we wanted which was not displayed. He grabbed it from the back, rang us up and told us to bring the car in front and he would carry it out for us. I appreciate you Logan for placing it in our car as well. My grandson is now enjoying his new gaming desk! Honolulu Best Buy you guys Rock! read more

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Came here mid November to look for pokemon cards, they said they didn't have any but advised I come back Black Friday morning for them as they assured me they would have them that day. Now, if they weren't sure or didn't have them that would have been fine but they shouldn't be telling people and assuring them on products if they're not actually sure they have them or not. read more

Went in to pick up some electronics. Stood in the apple area for a while, I seen some staff assisting customers in the area so I waited. After no customers wasn't around I was hoping someone would assist me for the supplies that I needed. I counted at lease 5 different employee walked right past me and not even asking if I needed help. I had to go into another department just to get help. Pretty much the staff judge the customers on how they dressed which is a sad thing. I dropped $3500 for the things I needed. Tip: don't dress like your from the hood or the staff won't assist you! read more

Since I have a really old Surface Pro 3, I just thought I'd drop by Best Buy to shop for a new laptop. I knew I wanted small, powerful and with lots of storage. Joey stepped forward to assist me. Polite, professional and knowledgeable, I couldn't ask for more. He showed me the ones that were on sale but I told him my kids did the Lenovos are great so we looked at those. I ended up getting a really nice 14" one at a great price. Joe's knows his stuff. Informative without being pushy. Highly recommend Best Buy and Joey! Thank you Joey for stepping forward to assist me read more

Best Buy - Honolulu - Look for Joey when shopping for a computer! - Electronics Near Me - Honolulu, Hawaii

I went on with hubby looking for an iPhone item. As soon as I got in a customer service came forward asking if I hold be helped. She was serious about her job indeed. I sat having health issues again she asked me if I needed help! So I said, I can't sit here? Sigh! Then I started to walk around looking at other cell phone! One flip flop started to make the emergency sound fit stealing. She came by, "now you need my help!" I'm never going back there me y time with hubby! I'm not sure is she did to other customers that walk in it to me she was too much! Like I was going to shop lift! Btw I once worked as a store detective for shoplifters! I'm no longer want to go there unless I did... read more

This was an online purchase of a washing machine. Best Buy delivered our washer much faster than other appliance stores, which I appreciated. Unfortunately, the installation experience was one of the worst I've ever had. The installers arrived on time, but they parked in front of our neighbor's driveway. When I asked if they could move the truck in front of our driveway instead, the shorter installer simply replied, "We'll be fast." The other installer was courteous, removed his shoes before entering our home, and was professional throughout the visit. Unfortunately, the shorter installer had a poor attitude from the moment he arrived (along with bad hygiene). He was dismissive whenever I asked questions. For example, he incorrectly told me I needed an extension cord, even though the washing machine is designed to plug directly into a wall outlet. When I asked what a tool was for, he sarcastically responded, "It goes with the washing machine," rather than explaining its purpose. The biggest issue was the quality of the installation. The drain hose was simply placed over the laundry sink without being secured. During the very first wash, the hose came off the sink and water spilled everywhere. We then noticed every load was coming out steaming hot even though the machine was set to Cold. We discovered the hot and cold water supply hoses had been connected backwards. These are basic installation errors that should not happen. A loose drain hose can cause water damage, and reversed water lines affect how the appliance operates. After a few days, we corrected the hoses ourself. I hope Best Buy provides additional training and quality control so future customers don't have the same experience. read more

Waited over 45min for a stereo to be brought to the front, was already being helped by a helpful lady at the register that was calling our item to the front, and then she left somewhere so we're standing at the front of the register when it gets brought up and the other guy at the register tells us to go back to the back of the line. What should've been a fast in and out grab turned in to an over 1hr ordeal for 2 items. Why are there so little employees working there?? And why doesn't anyone know where anything is? read more

I'm here every so often to pick up electronics. They're basically an all in one store where you can get electronics and home appliances. I've purchased a stove here once and also a television. My Mac Air is also from here. What I purchase most is video games. I have my Nintendo Switch. They're often out of the popular games. I don't play as much as I used to, so I just browse to see what games they have in stock. Service can be spotty. Sometimes you can find an employee to help you. Other times, they're nowhere to be seen. read more

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I will never ever buy any kind of electronics from Best Buy EVER again. I got a laptop there-- it never really worked well. It often jams, is really slow, sometimes just shuts down out of nowhere, sometimes won't let me log in and I have to force a shut down. I paid $200 extra for a better warranty, but can they help me with these issues? Nope, I have to pay another $300 if I want that fixed, and would have to send it in for 6 weeks. Then, the sound breaks down on me. Okay, that they can fix because it's under my warranty. Mind you, I've only had this laptop for just over a year now, and it's been giving me problems since the start. I also bought a monitor from them. After 2 months it won't connect to my laptop anymore. The same laptop I bought from them. It connects to other laptops and my laptop connects fine to other screens, but this ONE connection doesn't work. I bring it in for them to look at. They say it's because I "pressed a wront button somewhere". It'll be $200 to fix that. Even though I got a fucking warranty on it. THEN, the monitor screen just won't turn on anymore. Not that I was using it anyway, but still. It look broken EVEN THOUGH I HAVEN'T TOUCHED IT because it didn't work with my laptop, remember?? So I send it in for repairs. They say, there's nothing they can do for me. They offer to recycle it. So that's $200 down the fucking drain and hours of my life wasted. I AM NEVER BUYING FROM BEST BUY EVER AGAIN. I'LL GO COSTCO FROM NOW ON. read more

Crooks! I have been lied to by Best Buy more than once. First time I assumed it was an honest mistake. Second time I figured it was just a dishonest employee. But the third time it was obvious. They told me one thing and then did another concerning my warranty coverage. Disgraceful. read more

I had a great experience discussing electronics and appliances with their staff members, who were friendly, efficient, and knowledgeable. I went at a time when I knew they wouldn't be busy, so I'm sure that helped with how much energy and time they could spend. The installations themselves went smoothly and were surprisingly quick! There was some confusion among their delivery subcontractors the day-of, as Best Buy had booked two separate teams for the delivery / installation, but apart from that, I was impressed with the overall experience. I'd been expecting average service from a huge chain, but I was pleased with the overall experience. read more

I recommend Best Buy. But... when you call the customer service line it's a nightmare. It's all outsourced to India.

My GOU was acting up and I called Best Buy to see if they could test it to see if it was the source of the problem. Their support said to bring it in and the Geek Squad could take a look at it. I showed up and Geek Squad said that I need to haul in the whole PC. So, since I was there I thought I would check out what GPUs they had in stock. Looks like they are sponsored by Nvidia. They stocked several of those overpriced cards. I only found one AMD card. After staring at the case, for about 15 min a sales clerk asked if I needed help. I asked about the limited stock and they said that they would get another sales associate that could better assist me. No one ever came and I left empty handed and frustrated. Hawaii's lack of a good source for computer parts is depressing and Best Buy has failed to fill in this gap. read more

Happiness is a day spent shopping topped off with great customer service with an attentive attitude and patience. Jai helped us today with getting our appliances from washing machine, dryer, refrigerator, oven, and microwave. Jai helped us for almost 3 hours! Yup, 3 long hours of him showing us different brands and going over differences. His attentive to details helped us make the purchase so much more enjoyable. He also shared his two cents on two power bank I was debating of buying, Anker & Belkin. Ty, who had seen me looking a little confused earlier, asked if I needed helped had shared his experience with Anker. So I picked up two Ankers, one for my sister and one for my daughter. Best Buy. The best advertising you can have is a loyal customer spreading through word of mouth how valuable it is to have someone like Jai and Ty as part of your team. They were both amazing and knowledgeable about the products they are selling. read more

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Matt at best buy is the best dude ever. He helped me so much and made sure I knew ever detail with my purchase. I feel safe buying with him.

On a weekend afternoon I went looking for a tablet to use with Live Transcribe, for an elderly person who is hard of hearing. Keith in the Samsung section went above and beyond with finding exactly what I needed and making sure it would work for us. Keith was knowledgeable, efficient, and patient. Then, we tried it out, and -- it works really well! After it's set up, it can work without WiFi. We're just showing that one program. Made the text size nice and big. Prop it up with its case, and let it turn spoken words into written words. A friend's mom has this and takes it everywhere. Thanks again to Keith at Samsung in Best Buy Honolulu! read more

The place for all things electronics... Remembering back in the Comp USA days that I've frequent this location as I am no expert of how to install, operate and troubleshoot it all as I slowly discovered the computer world. Fast forward to the present with all things internet and modern technology of doing it all yourself I'd never imagine doing so but have learned so much here with their advice and assistance. On this visit as I purchased a new iPhone and needed some accessories was hoping to find it here...and as I walked in feeling hopeful several staff manning the front was more into their conversation and more so for security purposes never gave me much thought, prices comparable and are pretty high...not much different so the drive all the way out here wasn't worth the effort along with the construction that added to the insane traffic. Parking here is always a plus with a large lot making shopping here easy just wished they had items that makes me want to shop here more often. Thank you! read more

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(Shopped 05/16/23 TU @ 10:45am): In this particular case, the best buy happened to be the only place I was able to find a certain product! I found myself at Best Buy's Honolulu location in desperate need of printer ink. After I did an inventory check at other office supply businesses (I learned there were no Staples in Hawaii), this store location was the only one in relative proximity that had any in stock. Normally, I would order these on Amazon or Ebay, but I needed ink ASAP. I was generally fine with the Best Buy brand, but I found myself shopping with them commonly as a last resort since I felt there were better options. At best, was I able to buy what I needed and maybe things I didn't!? PURCHASE Canon 275 B/W & 276 Color Ink Set ($29.99 x3): Thankfully, the in-store inventory matched what I found online, so I bought all that they had. These were smaller cartridges compared to ones I was more familiar with; therefore, they ran out of ink quicker. After I returned to where I was staying, I inserted the ink cartridges, printed out the documents I needed, and I was satisfied with the results. Aside from the smaller containers, I continued to be a Canon homer. https://www.yelp.com/user_local_photos?select=XSjeSh9BVPjkNO3PAqGOAA&userid=8jVT2inwc8GIQ6sH2UG9Vw SERVICE I simply entered the store, asked for directions to the printer ink section, snatched all the inventory they had, darted towards the checkout counter, and off I quickly went. The minimal amount of interaction I had was fine - mahalo! PARKING (FREE) They had their own private large-sized lot - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A no-nonsense warehouse style layout with one level. There was plenty of merchandise throughout the open floorplan and along the walls while ample space was given for carts and customers. Promotional posters and such were throughout as you would imagine. Minimal natural lighting came through the front glass windows and doors while a ton of electric soul-sucking fluorescent ceiling lights filled in the rest. There were plenty of TVs (only for display purposes) while Top-40 music played in the background. https://www.yelp.com/user_local_photos?select=spAIUP6xyzEpHbBxo6xz-Q&userid=8jVT2inwc8GIQ6sH2UG9Vw ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL At the very least, Honolulu's Best Buy location contained what I was looking for on this trip, so I was happy and would consider another visit if needed. The store itself was bustling with customers but felt more like the now defunct Fry's Electronic stores and its DIY attitude, so it was best you knew what you were looking for. They basically carried all the major name brands in appliances and electronics, so do your research and find what you want. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $96.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

Best Buy - Honolulu - Storefront (05/16/23). @BestBuy #Honolulu #Oahu #Hawaii #Electronics #OfficeSupplies - Electronics Near Me - Honolulu, Hawaii

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Do not freaking pre order any disc games from this crappy place.. unless you wanna pay full price of a new game and ship it to you 4-5 days later then the launch date. Plus those online agents and supervisors are useless rude and cocky. They don't know know what is SERVICE like. read more

Whats up with the slow service at this location? From the floor staff to the cashiers. What should have been a short visit turned into half an hour. I only kept the review 2 stars because the variety and selection here matched what was online so I was able to find what I needed in the quantity I needed. Otherwise the rest of the experience here drained whatever energy I had when I first walked through the slow sliding glass doors. read more

Best Buy do better! I spend thousands of dollars at this location so was surprised to be treated so poorly from staff and management. To be honest, first time having any issues as a previously total elite subscriber. I'm glad I canceled as they do not honor their price matching even though I spend thousand and thousands of dollars at this location. I rather shop at Amazon or direct...now. I asked for a price match from Amazon only to find that the cashier female failed to assist me. Calling out all types of exclusions not even looking to assist. Deflecting me as their was a long line because manager can't hire and staff store! Seriously teach cashiers to not vent on customers...Shouldn't complain on customers that you can't handle and cause long lines making us feel embarrassed!!! Cashier said she couldn't help me because of line, then I called the manager who had to assist me anyway. Causing more lines??? Do your job! Help customers who pay your wages! She turns to the manager to sigh and say "he is asking for manager" LOL so lame... seriously if you can't help customers should not be working in customer service with so many choices like Amazon!!! Anyways I spent almost $200 dollars on a lap top charger so hope you value my purchase may be my last... read more

Hate doing low rated reviews... The first two employees who greeted me were helpful and polite; no issues there. Then came a third guy, who grabbed what was needed from their back room, and unfortunately, didn't forget to bring his terrible attitude too. He clearly missed the memo on customer service. He rushed the entire interaction, and gave off a smug, "hmph, whatever" vibe when we did speak to each other. If this is Best Buy's idea of a sales rep, I'd suggest retraining, or at the very least, a crash course in basic human decency... read more

REVIEW IS STRICTLY- DELIVERY SERVICE.. COMMUNICATION ISSUE! First of all, the basic overall Customer Service level for this location.. rating out of 10?... Hard 2. Why I chose 2? because 2 sales reps was very pleasant, very knowledgeable and actually helped us. Now the execution (Delivery) HORRIBLE COMMUNICATION! The Delivery of my Appliance.. THEY DIDNT SHOW!!! They claimed they waited for 15 mins at my door. NOPE! I was home! Door was open! If they waited for this long why didn't they call me? Because they're liars. They TEXT me saying "Hello bestbuy delivery team, Abe 5 mins away".. 30 mins later.. I replied via text.. "I'm still waiting, if lost, CALL ME".. Guess what.. They read my text and did not acknowledge! See picture. I'm fuming! I needed to speak with someone asap. I called the Iwilei store.. I was on hold for almost total of 2 hrs! I Never got to speak to anyone.. I could hear "clicks" they pick up put me back on hold.. Chat option.. I started a Chat option at 6:30pm.. I finally got a reply from the chat the next day at 5:00am! Are you Serious! So, lesson here.. if you want to speak with someone, you need to visit the location! Overall.. the lack of service, competence, and communication, isn't there! Come on, simple common courtesy to call your paying customer. Oh that's right, it isn't themselves they're servicing so they don't give a dam. Do they value the paying customers? Apparently not. read more

Best Buy - Honolulu - Text from delivery team.. and NO SHOW, NO CALL.. and they read my text! - Electronics Near Me - Honolulu, Hawaii

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I purchased an item from this Best Buy as a birthday gift for my daughter. Because a Best Buy employee set the wrong shipping address without confirming anything with me, the delivery was delayed for over a week, and FedEx eventually notified me that the package had been "returned to the shipper." I went to the store to ask for help and speak with the manager. He was dismissive from the beginning--no apology for his staff's mistake, no willingness to assist, and absolutely no sense of responsibility. Instead, he told me, "There's nothing we can do. You'll have to wait one month until the system automatically cancels the order and issues a refund." I realized he had no intention of trying to help, so I gave up expecting anything constructive and simply asked for a refund. He responded by saying, "We can't do that," and then threatened me by saying, "If you keep talking, I'll call security." I was stunned. I have never encountered such unprofessional and hostile behavior from a store manager. In the end, I had to contact American Express directly, and they resolved the issue and issued a refund--something this store should have handled from the beginning. This experience was unbelievable. The level of customer service and management at this location is unacceptable, and I will not be returning. read more

04/15/26 I went into Best Buy to get a computer printer. I asked a passing store member for help, but his answer was, "I work in another area, and you should wait by the sales desk." So, I waited at the cashier's desk for a sales staff that could help. I noticed that the sales staff was working by himself, and that he was helping someone else, so I waited patiently. I thought, he would only take a few minutes then check back if the person had not decided to make a purchase. I waited for a while and saw three other people who looked at me waiting, so they began to wait too. One by one they left, after waiting for a while. I began to time the event so I could say how long I had been waiting. Another person came by and asked, "Are you waiting for help?" I said, "Yes." Apparently, he just had a question about an external CD player. We had a nice conversation. Meanwhile, two other people joined us waiting. It was about this time that [Sky] (who was wearing a Geek Squad shirt) came by and asked is there anything he could help with. He quickly helped me select a printer and rang up the sales. I asked if I could schedule a Geek Squad member to help with the installation, but he said he would have to check. He said he could not schedule that but got me a phone number that I could call. I finally left the store with my printer in hand. 1. Many thanks to [Sky] for coming to the rescue and attending to my needs. 2. I think some of your staff may need some training on customer service. 3. I had waited over an hour for help. I don't blame others for abandoning their wait, their time is precious. Lucky I'm retired. 4. Being involved with a customer, does not mean ignoring your other customers. At the very least you can acknowledge those waiting, thank them for being patient, and give some sort of estimate how much longer they might have to wait. read more