You will pay full retail price for "free delivery" and you will get charged for "haul away". I needed to get a replacement water filter for the Whirlpool refrigerator I purchased there. They did not have it in stock and they said initially to give them a week for it to come in. It has been 4 weeks and I've called them numerous times only to be told it has not come in. Finally, Lito said he would give me the one from the store display refrigerator. This tells me if you need something urgently, don't expect a quick and timely response. read more

If I could give zero stars I would. Terrible service , so slow, cannot even get the time on time. Ordered a stove on Tuesday all paid, came to pick up on Thursday and they didn't even have it ready. Please do buy your appliances elsewhere don't even bother coming here. read more

Used to be good but now have some of *Highest Prices* compared to the big box. Not as Friendly as before. Also seems like theres some kind of disconnect with the delivery people and Lito. He charged me an arm & leg for delivery. If that's the way they're gonna be i'm fighting back, No More. I'm Done. read more

Do not trust this guy he is a rip off "LITO" he finds the cheapest item to put into your house. My washer broke within three months and then to get someone out to fix it took four months to fix he would not help facilitate the repair man coming to my house. He chooses the cheapest slowest inept company to help fix his broken appliances. I would not recommend anyone go to his store to purchase anything he does not stand behind hisequipment that he sells to the general public. read more

If you have the time and resources, shop around first for cheaper, viable options. Their business name itself (THE DISCOUNT STORE) is misleading as their prices far exceed competitors. Additionally, their "haul-away" fee VARIES and is at least $10+ more than what other businesses offer. I attempted to negotiate with the owner MOHAMED [MIKE] ALLWER (over-the-phone) on matching several other Big Box retailer's prices to no avail. I will gladly patronize smaller local businesses than the latter, especially during this economic downturn. He simply interrupted me mid-sentence and told me the model I was inquiring about had "already sold out" and they only have "more expensive" models available. I was already familiar with this tactic since he tried to upsell me an expensive model initially during my in-store visit. It makes me question their honesty and integrity since I had stopped by @10a and called back @12p the very same day. On to the next one. EDIT 8/20/20 I exploited my wife into calling this business to validate my inquiry (same day). Sure enough, the appliance in question is in-fact in-stock (immediately available)--AMAZING! QUICK RESTOCK! BUT there is now a delivery fee ($60) + haul-away fee ($45.95). [I was quoted $30 for haul-away fee btw] Their website explicitly states FREE DELIVERY--WE INSTALL AND HAUL AWAY. Also, their prices via website DO NOT reflect the store prices, even for the exact model/SKU. If they decide to honor the cheaper website prices, BEWARE of any additional fraudulent fees (ie delivery, etc.) tacked on. How they've managed to operate this long is beyond me. TLDR--Deductive logic leads me to conclude that the owner-MOHAMED (MIKE) ALLWER is: A) Delusional B) Senile C) Suffering from Dementia/Alzheimer's D) All of the above NOTABLE--I included a receipt from LOWE'S for proof that I was committed to purchase, but ultimately due to your crooked antics, you lost one. I will not be referring ANYONE to your business, but rather share my unfortunate story. Also, the Mrs is native Japanese and will negatively mention you to her "crowd" of nihonjin friends/associates residing in Hawaii and abroad. I will close this review with a quote deemed fitting to said circumstance. "YOU GET NOTHING! YOU LOSE! GOOD DAY SIR!"--Willy Wonka (Gene Wilder) read more

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Yes, there's bargains. But, you will pay a very high price if one thing, any little thing/s, go wrong. You will get NO help. They will quickly ghost you. NEVER answer the phone and No VM!!! Really, really bad sign. NEVER reply to emails - again, REALLY bad sign. Purchased full kitchen suite (BEFORE I read the review - Bad on me.) Recv'd recpt listing maker and price but NOTHING else. Requested Model and Ser #'s by email (did I mention they NEVER answer the phone?) FOUR TIMES. NO reply. Cancelled charge. You MAY get lucky but if ANYthing goes sideways - you will be F'd. read more

Wow, you either hate Discount Store or you love it, based on reading the reviews. I guess I haven't had a bad experience here, but I wouldn't say that it's a 5-star place. So far, we have purchased a dryer and a refrigerator, and both times we have had great service and fast delivery. The owner Mike helped us today buy a refrigerator for my in-laws. It was about 30 minutes prior to closing and no one else was in there. Mike showed us what he had in stock and steered us away from the grossly big 27 cubic foot models. He correctly recommended a smaller 22 cu. foot version which we purchased. Delivery is scheduled for Tuesday, 2 business days from our purchase date. Not bad. Delivery and installation are "free," but if you have the time to shop around you'll find that Discount Store does charge a little bit more and then include the "free" delivery in their prices. As far as we were concerned, it was a wash. I like that they delivery pretty quickly. Their delivery folks did a good job with our dryer. I hope I never get the delivery people mentioned in other bad reviews. I think you just need to monitor them carefully while they are delivering your item. read more

Awful, rude, disorganized, will take your money and then just ghost you. It's like dealing with an entire circus over the phone. I don't know how they're still in business or who would ever go back to them. Buying from them was an absolute never-ending nightmare and I wish we had never gone to them in the first place. read more

My refrigerator (11 years old) died August 27, 2021. I immediately shopped Lowes, Home Depot and Best Buy. First, I could not buy anything on the floor, all had to be ordered. And, almost all were stainless steel and I did not want that. Also, I had to have a counter width depth. So, I went to The Discount Store on Pensacola. Looked at various refrigerators. Explained to the man at the desk that I wanted white, the size, etc. He showed me a Whirlpool that was a bit smaller than my old one. He checked on his computer and told me it would be on island on or about 9/1. He was close, considering Labor day, etc. On 9-14, 3 men brought the frig. One man put it together, arranged the shelving, etc. Now, I have had a good look at the frig. There is a dent on the left side near the bottom that I did not see. Also, there are tiny pieces of plastic sticking out of a couple areas and I'll have to figure out how to remove them. Also, there are few pieces of tape on the right hand side I'll have to remove. And,one gouge on the right hand side of the hallway entry, near the bottom. Both Home Depot and Lowes offer free delivery and $25 to remove the old appliance. Discount Store charged me $150. In hindsight, I should have gone back to Lowes or Home Depot, ordered the same frig from them and hoped for the same time frame of delivery. But, they could not guarantee a date like Discount Store. Living without a refrigerator or freezer, is horrible. So , I paid the price. I have a new frig. Would I do business with them again? No, not unless I would be forced to do so. read more

Have nothing but good things to say about this place. I actually got there 5 minutes before closing but they still made the time to help. Asked a few questions about a basic washing machine. Decided what I wanted and they gave me discounts for everything I needed. Washer was delivered when they said and a no hassle install and haul away of my broken washer. Great experience and would recommend. read more

I tried to buy local and support this small business. That was a very big mistake. From the beginning the ice machine didn't work. They came out and said it was a problem with the water line. I was able to figure out it was not the water line. They said they would send someone out to fix the problem from the store. That person can out for 5 minutes and didn't fix anything . They told me they would call someone else who could replace the ice machine. We have waited over a month and had a repair person cancel 2 times. The issue is not resolved. In Addison they are very unorganized. DO NOT BUY FROM THIS BUSINESS! read more

Buying appliances is probably the most boring thing to do, but the Discount Store makes it easy. The staff is uber friendly and they have brand name appliances that cost less than Sears and Home Depot! read more

Good customer service, Wide selection & Fast Delivery... I Received My Washer & Dryer the next day , definitely I will be back For More Appliances in the near future...Thank You read more

Arrived in Honolulu and found that the refrigerator in my condo was not working (6 year old Bosch) on Memorial Day. Found 3 different models that would fit in space and all in stock. Purchased, delivered and installed in less than 24 hours. Service was outstanding. Highly recommend. read more

Came in with my boyfriend to get his smart start system recalibrated and they offered the worst customer service I have ever received in my whole life. There was no greeting when we entered the store, while being helped they had an attitude and when we asked questions about a product being sold in the store they answered with an attitude and as if we were stupid for even asking about it. I've worked in the customer service field for years and know for a fact that I am not coming back here again unless I absolutely have to. I don't recommend and will not refer any of my family or friends. read more

Discount Store - Appliances Near Me - Honolulu, Hawaii

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Buying local helps Hawaii - Excellent service! Quick delivery! I came back from vacation to a dead Kenmore refrigerator and needed it replaced immediately. Not thinking I checked ,Lowes and Home Depot but not Sears or Best Buy due to the fact that Kenmore buys anything made by someone else and slaps the Kenmore Logo regardless of manufacturer, nor do they advise you and Best Buy (Pacific Kitchen and Home) took just over 2 months to repair a dryer on warranty. Both Lowes and Home Depot told me they could not deliver the refrigerator until about 3 weeks after purchase. No refrigerator for 3 weeks? You've got to be kidding me! I happened across The Discount Store in a small ad because they're a local company so I headed right down there. Mike, the owner was very helpful getting me the right refrigerator and GUARANTEED next day delivery. His prices are in line or lower than the big box stores and carry a lot of US made appliances which make getting parts a snap compared to the foreign models. I got a Maytag refrigerator with a 10 year compressor warranty and got it delivered the next day as promised. They even took away the old Kenmore at no cost. The Kenmore turned out to be LG and would have taken a month to get the part and who knows how long before the repair. That's not the case with American made appliances. The price was great too and it was nice knowing that my money was staying in the state. Mike is a stand up guy and is good to his word, We had a small problem with the refrigerator and he got someone to come out right away. Very impressive. When it comes to appliances this store rocks and I am happy knowing the money spent stays in the state. Give this store a try! You won't be disappointed! Mike is a man of his words. He even stays late to help you and won't chase you out like the big box stores. You won't be sorry. I'm just sorry I never found his store sooner. Very pleased with The Discount Store and the local owner Mike. You're cheating yourself if you don't check them out! I'll be a regular customer from now on. read more

The price was reasonable and delivery was scheduled right away by the sales people. If you don't mind the delivery guys being late, really rude, unfriendly, a 6 foot scrape on the wall in addition to the hole in your wall without even an apology, then go for it. read more

Lito and his staff did an excellent job replacing our dead 12 year old Whirlpool fridge/freezer with an excellent in-stock deal that got delivered to us in Mililani in 3 days! Great service, best prices and friendly staff!! Give them a try and don't deal with the big boxes that told us it would take 6-8 weeks to get this done! Mahalo Lito and Muhammad! read more

Bought a new refrigerator for my rental unit because the big box stores didn't have the right size available. Paid $45.00 for haul away of old refrigerator and $80.00 for delivery because I had 10 steps even though they advertise free delivery. During delivery, a piece of my newly built steps was gouged out and the refrigerator was dented. While putting on the handle, they scratched the front of the refrigerator. I called the store and they told me to send pictures which I did. They never called back so I went to the store and asked for a new refrigerator and for a repair of the stairs. The owner of the store, not Lipo, told me they would only take the refrigerator back if I paid for picking up the refrigerator and also paid for delivery of the new refrigerator and that they don't repair steps. After saying I was going to report them to consumer protection, he changed his mind and credited me with the $80.00 delivery fee and $50.00 for the damaged stairs and said he was going to take the money out from the delivery guys. I do not recommend during business with this company. read more

The Discount Store has the absolute worst customer service. My wife and I ordered an upright 18 cubic foot freezer for 942.36 on May 2nd, 2020, and was told that it would arrive at the end of the month. I called at the beginning of June and was told that it was delayed due to COVID, and was told it would arrive the next week. I called again in a week and was told that it would be at the end of the month. If we wanted, we could change our order to a smaller chest freezer. We sent an email inquiring about the order on July 8th and never received a response. I called on July 18th and was told that it would arrive in a week. Finally called again on July 30th and was told that it would be another week, at this time I asked for a refund. I will never conduct business at this place again. While we understand that shipments are delayed, and things can be out of the business's control, straightforward customer service to call with updates would have gone a long way. read more

I have patronized The Discount Store since the early 1990s, when Mike and Lito were on Hotel Street. Suffice it to say, Mike and Lito provide excellent service, at a great price. We buy all of our appliances from The Discount Store because products are made in the US, and Mike stands behind the warranty. Any issues (which rarely happen), and Mike has his people there for quick repairs. Quick delivery is also a PLUS. If product is in stock, they have next day delivery. If it needs to be shipped in, usually get it within 1-2 weeks, which is great. I was looking at a refridge from Sears, it was back ordered....expected delivery time 5 weeks....not happening. We got a better fridge (for the same price) from Mike, delivered in 2 days. I am going back later this week to pick up a stove. I don't know anything about the car stereo installation, alarms, or karaoke. But I do know that when it comes to appliances, Mike and Lito are the men you want to deal with. They are honest, have good prices, fast delivery, and keep their word. All my appliance business goes to the Discount Store. read more

Mike and Lito have been helpful in making my regular (inconvenient) visits here a little less annoying. It's nice to be remembered and these guys are always nice to me and remember me. They get the job done and they're quick. Also, I just picked up some cool gadgets for Christmas gifts (to be revealed after the season and after they're gifted). Thanks for the recommendation and the heads-up about the sale. read more

Hate this place, all of the workers are horrible at customer service, each and every one of them had some angry look on their faces. You would think that it might have just been a bad day, but this is my second time coming to this place. I'm pretty sure the young guys working are relatives of the angry, old Filipino man, because how else would they get hired. After all the work was finished (which took extremely long because he messed up twice) he just handed me a receipt and walked away. Didn't tell me any supplemental information about what he just installed, not even a "thank you, goodbye." I asked, "so.... is that it?" and he just said "yeah, go." read more

I didn't necessarily hate The Discount Store, it was just moreso promises that were broken that made me upset with them. Their knowledge is a little limited but it seems like they are trying to help the customer. However, this could be interpreted as "making a sale" so you would have to be the judge on that. I originally asked them for a new radio system. i found the one I wanted, an Alpine touchscreen with navigation. I purchased it and they were kind of enough to install it for free. Upon purchasing a new car I asked if they would be able to uninstall the new purchased deck and install it into the new car. The owner "Mike" said it wouldn't be a problem. After removing the deck and purchasing the new car I brought it back to get it installed. It was discovered that Mike wouldn't be able to do it! I was stuck with a new radio deck that couldn't be installed in my new car purchase! He had a very "oh well deal with it" attitude that really bothered me. The Discount Store is alright for a one time purchase. Don't expect any favors if you need anything additional. The prices are decent compared to what's out there but I wouldn't recommend this store without checking some other places first. read more

Purchased a lemon washer/dryer combo from them last year. Broken gear box and had I not purchased the extended warranty, I would have had to thrown it away. The tech arrived two weeks ago from SEARS. They said they need parts and will have them delivered to my place and reschedule my appointment in two weeks. After the 13th day two parts arrived in mail. SEARS requires you to call a 800 number to confirm you have the parts and to confirm my appointment that was made for tomorrow. I called the number the rep had no idea what he was doing. Kept interrupting me and deliberately put me on hold for 30min. I called back and pressed a different extension and I was in a black hole of never ending "press 24 to speak with ..." I called back again and was told there was a third part that was back ordered and will need to postpone my appointment until the third part arrives. I'm assuming this part needs to be manufactured somewhere with undocumented children labor that will take another couple of weeks making this warranty repair a month to fix. To make it short: Don't buy from SEARS. read more

Personally, for prices on car and audio appliances, they are aright. Bought some stuff for reasonable prices. The reason I am giving one star is because they worked on the ignition and broke the electrical power steering. Here is when I ran into problems, the guy who worked on my car tried to play it off as if I brought my car in with the problem already and only tinkered with the wires in front of my face when I asked him to fix it. Only to be told by the owner that there was nothing that could be done, that I had to go to the manufacturer. I would say the installer gets a 3 star rating for trying his best (I think) and the manager a 1 star rating for not being able to do anything about it. So I walk away with a car with a perfect ignition and a malfunctioning power steering wheel. read more

These guys are rude to begin with called the other day asked for recommendations on some appliances and they just told me if you are not gonna buy do not waste my time! read more

In early December I purchased a Kitchen Aid refrigerator from The Discount Store and I am pleased and very happy with product. But I am even more pleased with the service I received at the store and upon delivery. For over 3 plus week I had been getting a complete and total, major run around from all the Big Box stores and other local appliance sellers in Honolulu in my attempt to purchase a refrigerator. Yes, I had restrictions to contend with, I needed a unit that was available on island, or would be within a reasonable period of time, that would fit into my existing space, and would be a unit that I actually liked, since I was going to be spending thousands of dollars on it. All I heard was COVID means delays & back orders, or you can make an appointment to talk with someone 10 days from now (really!), or sorry we can't give you better inventory status, its the computer fault! OMG no one knew anything. Kitchen Aid suggested The Discount Store and I'm so very glad they did! The day I came into The Discount Store I was beyond frustration and more than a little impatient, yet Lito and Mike could not have been nicer, or more helpful. They went out of their way to be helpful, took extra effort to answer my questions and allay any concerns that I had. The delivery/install team was excellent! They did the most professional job I've ever had on an appliance install. Having had two counter top depth refrigerators in this same space before--neither had been installed as well as this one --it is the perfect install making a countertop depth refrigerator really countertop depth! THANK YOU install team. Other reviews have been less than positive, but my experience was nothing but positive so for my future appliance needs I will start my search at The Discount Store and shop local. Why just 4 star, the price was MSRP, and in the big picture that was not a big deal to me. read more

Very unorganized unfriendly company. Seems like an illegitimate business almost. Owner has no accountability of his employees. Speaker installers are sleeping or nowhere to be found. Prices always change. Service sucks. Will NEVER recommend read more

Sales persons are very friendly and helpful. If something is wrong later, they will try to fix it and very reliable. Free installation and howl away. read more

Spectacular service! And special thanks to Lito and a very efficient delivery crew who made it possible to replace my dying fridge in a day. And I didn't even have to make an appearance! Mahalo! - charlie read more

I came here because a relative of mine said this store sells karaoke chips. I wanted a chip with newer songs for a party. They had the chips, however it was mostly chips with older songs. I found one, however the price was over double what it would have been online. I get they are trying to run a business, however next time I will look online ahead of time for better selection and prices. read more

My parents purchased a new fridge, range and range hood from Leto, and he was willing to hold them in storage for over 4 months (for free) while our kitchen was being renovated. Even updated the original receipt to the month we actually received the appliances, so that the warranty could start on delivery date instead of purchase date. Good service. read more

I'm writing this on behalf of my parent. They purchased a Whirlpool french-door type fridge about a year or so ago. From the moment it was delivered, the unit had problems. Someone came out and parts were replaced. More than once. A couple of days ago the unit once again decided to stop working. Now the people at Discount say the warranty is expired, etc, etc. The unit was a lemon from the start. Something costing $1600, one would expect an appliance to work well for at least a handful of years. I won't tell anyone not to shop here, but just a heads up that our situation could be yours. read more

I don't even want to give them one star. I want to give them zero stars. They are not knowledgeable about car stereos, all they want is their money. Installed a new stereo in my car without informing me it wouldn't even work with my speakers. The next day I went back and they said "sorry, that's just how it is." Then tried to sell me expensive speakers and spend more money. I went elsewhere to get my new speakers. And I will not go back to the discount store, and I will never recommend it for anything. read more

Wow. The owner Mike (middle eastern dude) is a scam artist. What a terrible experience I had at The Discount Store. Went down to purchase a cd deck for my car. I negotiated a "cash" price with the other (Asian) guy for the stereo and an RCA cable. I left, went to the bank, and came back. When I went to pay for it Mike was at the register. He picked up the RCA cable and said "oh, this cable too expensive. You can have the other one" (lesser quality cable). Having dealt with places like this before, I didn't feel like rolling over and letting this guy nickel and dime me for what I had negotiated for. (In a condensed version) I argued with him for a bit, He called ME a crook. I told him that "I negotiated a price with the other gentleman and then you, who I never spoke to, comes and starts changing the items. And you're calling me a crook?" I told him I'd give him $5 for the original negotiated RCA wires. Mike finally rings me up and includes tax. So I explain to him that that's not how "cash" negotiations work. He threatened to call the cops because he said I was trying to steal from him and called his "installation crew" to come and hold me so I couldn't get away. (I was standing there with $200 on the counter in front of him) He still yelled at his guys to grab me. So I turned around looked the guy in the eyes and said, "did I not say I would pay just now!" Anyways..... I paid the whole amount. (Which wasn't much more) but it was just a terrible experience having to go through all that just so Mike could make a few extra bucks off of me. read more

Please do not be fooled by the one star as this should actually be a zero star rating. Best Buy, the internet, or the stereo shop down the street will have better prices than what "Mike" is offering. There is also an obvious disconnect from his knowledge of stereo equipment to what the installers were telling me, which is why I preferred to speak to them. Less than 24 hours later I wasn't too satisfied with the Kenwood touchscreen and so I called and asked if I could return the merchandise only to hear, "we don't 'dakine' ya know and I will have to charge you an install fee to take the stereo out of your car." Now I know why they were able to see me the same day, because it's a ghost town in there. Take your car somewhere else. read more

Got my car alarm installed here. They took so long and made us wait outside in front of the store with no seating area. Went around the corner to see why it was taking so long and the guy installing was smoking a cigarette in my car! never dealing with them again. read more

I hate this place!! The most horrible customer service I have ever had. There's a very rude filipino guy that thinks knows everything and thinks that you don't know what the hell ur doing. He was telling me stuffs that the thing I wanted to do with the car cannot be done which I just wanted to replace the radio and utilizing the existing amp on the car. All I'm asking him was if they have the vehicle specific interface for the car. Instead he was showing me a generic adapter which is not what I wanted and telling me that what I'm doing is not the correct way of doing it. He said that I should replace the amp instead. It wouldn't be too bad if he talks to me nicely and not being rude. So, too bad, I'm giving them what they deserve. I think they deserve a negative 1 star from me! read more

This place is horrible! Went there for an install appointment. About an hour after my scheduled appointment, they finally started work. I left to eat lunch down the road & received a call about an hour later telling me my car was ready. When I returned I discovered that it still wasn't done & had to wait another hour before they finished (there is no waiting area or place to sit). While waiting, I was lucky enough to hear 3 employee arguments about lunch times, who doesn't know anything, and how horrible the bosses are (which I agree with). DO NOT PATRONIZE THIS BUSINESS! read more