Sid is very knowledgeable and professional. Showed up promptly and assessed my appliance although I needed to replace it unfortunately. I was bummed he still charged me $130 assessment fee. read more

I called Akamai Appliance because I found Sid so reliable. I had an old kitchen drop in stove. The new stove is bigger. Sid uninstalled the cabinet, first taking off the granite. He had to take the old cabinet to a cabinet maker and remake the cabinet 9" smaller. Sid made all of the arrangements. He cut the granite with a saw and regrouted and caulked the countertop. It's amazing and he save me lots of money by replacing the stove with a newer, better model. Call Sid. He is your guy. read more

Professional Sidney, and his attentive assistant quickly assessed repaired and presented a successful fix to my hot refrigerator, and I am forever grateful. They were efficient and kept me informed at each stage of the repair keeping me at ease and worry free . They were in and out within 30 minutes and charged me a fair price. They do other things too which I will explore in the future as my house is falling apart, and I will need their service . I am going to save this number and share it to my friends. Happy ending. I am forever grateful. (808) 989-4725 read more

Akamai Appliance - My refrigerator- the problem - Appliances & Repair Near Me - Mililani , Hawaii

Updating to reflect the fact that he did fix the problem and was honest about what needed to be fixed read more

Akamai Appliance - Appliances & Repair Near Me - Mililani , Hawaii

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My washer has been off balance and creating havoc in my laundry room. Walking away maybe 5 inches from original position I called Sid at 7:30 in the morning and told him the problem. He was able to come to the home at 12:30 the same day with parts. He had given me an estimate and assured me he would confirm the problem before changing the part. Upon arrival he had the with parts with him. He was well mannered and very friendly. He looked at the washer, confirmed the issue, changed the part within 20-30 minutes. We are very happy with Sid and his fast and efficient service. But most importantly I can wash my clothes today and not worry about the noise and my washer walking away! Much mahalo and aloha to Akamai Appliance. Your number has been kept in our contacts! We are very happy customers in Aiea. read more

Service Requested: Washing machine shocks went out and machine was unbalanced. Was skipping spin cycle. Sid called within 20 minutes of the maintenance request going to my property manager. That means he had to have called immediately after receiving the order from my management company...on New Years Eve! He said he'd be available that day to come and take a look...again on New Years Eve. He arrived exactly when he said, had everything he needed with him, and was nice enough to put up with me gabbing at him the whole time. He was professional, skilled, personable, and FAST. As someone who works in a technical field, you don't fix things that smoothly without being an expert. Trust, he had that washer open and function checked like he was just tying his shoes. He had the shocks replaced and even tightened the exhaust port on my dryer for me when he was wrapping up before I realized he was done. 20 years of renting, literally all over the world, and I've never been very impressed with corrective maintenance folks until today. I HIGHLY recommended giving these guys a call whenever you have any issues. Thanks Sid! Thanks Akamai! read more

Shout out to this Angel who helped me with my car on the road! I was driving back from a farmers market when a whole piece of my jeep started dragging on the road he noticed me trying to fix it and immediately helped me. I am speechless how selfless and kind that was. Thank u so much from the bottom of my heart and you got a new customer if we ever need anything! Feels good to know that there are great people out there to help a stranger read more

Great friendly service and fixed the issue quickly. I haven't had any trouble since. He knew exactly what the issue was when I explained the problem I was having. Also did work on my washing machine as well. Definitely gave me a very fair price! read more

Yelp reviews helped me choose Sid to service my Bosch dishwasher. Was able to get an appt the same week and very happy with the communication, scheduling and personal service. Definitely recommend this company read more

Our LG washer leaked a pool of water for unknown reasons. Having read many accolades for Syd owner of Akamai, we called Syd and received a prompt response that he was booked for rest of week but will do his best to service on the weekend. True to his word, Syd came out on Sunday afternoon. He found our soup dispenser was clogged. He cleaned it out and reattached the washer and dryer in our very tight laundry room. Syd worked quickly, efficiently and charged a fair price. Syd is friendly and responsive. We recommend Syd without reservations. read more

Clyde was wonderful when another repair shop could not fix my dishwasher he found the problem within seconds and fixed my dishwasher. Ask for Clyde he is excellent great customer service and knowledge of all appliances. THANK YOU!! read more

Had my washer fixed by Sid. Called and explained the problem, he knew right away what the issue was, he ordered the part and came to fix it as soon as he got the parts. Excellent job, had it repaired in 1/2 hour. Fast and efficient. Thank you Sid read more

Syd came out to repair our commercial refrigerator/freezer. He is very knowledgeable and knew what the problem was right away. His compassionate heart to help our church was a tremendous blessing. Hire this man, you won't regret it. read more

Don't bother calling. Doesn't even know that he made an appointment to come, picture sent, model number sent just like he asked. Later he asking what did I call for, what and who I was. What a waste of time. He said he was too busy and I should call someone else. Yes sir! So do! read more

Guess they are too busy. Texted them my information per his request. Never heard back. Called and left a message, never returned my call. It's been over a week now. read more

Sid is the man, super on it and reliable. Great job repairing our dryer that wasn't heating. Way better to try and repair than buying a new one & creating all that waste. Mahalo, Sid! read more

Extremely Unprofessional and Disappointing Service (communication/ text issues Read all the 1 stars, they really seem to paint a picture. Read his responses, too. No Aloha.) I rarely write negative reviews, but this experience warrants one. We rent an apartment, and to clarify, we didn't choose Akamai Appliance -- our rental company did. In the past, we've had no complaints. A young man from Akamai Appliance, whether an employee or the owner, was pleasant and did great work when he previously serviced our home (while working on our dishwasher he had to call his boss to ask some questions. I belive his boss was "Sid". Very friendly dude who came out). So, when our rental company scheduled Akamai Appliance to fix our fridge, we were glad to have them back. We initially scheduled an appointment for 10-12 on a Sunday, which worked perfectly for us since we work on Sundays and could adjust our schedule accordingly. However, about 30 minutes before the scheduled time, we received a text stating that the window had changed to 12-2. While not ideal, we adjusted as best as possible, letting them know that due to work, we wouldn't be available between 12:45 and 1:45. I clearly communicated that if they could give me an exact time closer to either 12 or 2, we would do our best to accommodate. After some back-and-forth, we confirmed they would aim for 2 PM. Around 1:15, however, I received a text that they would arrive at 1:45, asking us to have the fridge turned on. I responded, clarifying that the earliest we could be back was hopefully 1:45, and apologized once again for the inconvenience. What followed was an incredibly unprofessional and rude response: "My dude, find somebody else. You ain't the only job I'm trying to help with today and I have a family. I don't even work Saturday and Sundays, but this is my only day I could come and try and help you." I respect anyone working hard and understand that people have personal lives, but we all do. I also work long hours to support my family. We were texting casually up until that point, so my use of "my dude" was meant in the same friendly tone, yet he used it as an excuse to be dismissive and condescending. He changed the schedule on us and then became hostile when we couldn't accommodate his new time. I didn't know his availability, and when we were told Sunday would work, we took them at their word. Even after his unprofessional response, I apologized again for the misunderstanding and offered to move forward if he was still willing to come out. This kind of treatment is completely unacceptable. Everyone has a family and responsibilities, but that doesn't excuse treating customers poorly. Maybe he was having a bad day, but that doesn't justify his attitude. Happy to share the screenshots, as i have with our rental company. If you value professionalism and respect in customer service, I cannot recommend Akamai Appliance. Huge yikes. read more

Fixed my Samsung dryer quickly. They were very friendly and professional at a fair price. Highly recommend Akamai Appliance! read more

Sid returned and after further evaluation discovered the problem was simpler than it appeared meaning my almost $500 bill was cut in half , but only because he patiently checked every inch of the appliance. He's a one-man operation, but he works like a team with local appliance repair shops to get you back to your normal life. Our refrigerator broke down and he had it up and running in 48hours maybe even less He was punctual, professional, an incredibly neat. I recommend him highly I do not recommend him to people who are self entitled or hustlers, or don't believe in gratuities for a job well done read more

Akamai Appliance - Appliances & Repair Near Me - Mililani , Hawaii

Sid has been out several times over the years to service dryer, refrigerator, and most recently the washer. This guy is amazing! He can pretty much diagnose a problem via conversation, videos, and text messages. If he can get the parts locally he does it and he's always managed to get to us in a reasonable timeframe. His prices are competitive and he guarantees his work. Support local business and call Sid at Akamai! We don't call anyone else!! read more

9-29-2020 Best phone call ever and most wonderful way to begin today. Found this business on Yelp late last evening as our former contractor knew of no appliance repair person. I read Akamai Appliance's Yelp site info in its entirety and bookmarked it to call first thing today. Patiently watched the Yelp count down 10 minutes til it posted OPEN. Placed the call ASAP and spoke to the owner, Sid. Wow! Even the sound of his telephone voice is awesome as he said How can I help you? I explained the problem we were having with our cooktop. He tells me to try something first. Before hanging up he says text or call me back. Holy Cow, sight unseen he knew how to correct our issue over the phone. There I was with Jaw dropping astonishment and a deep sense of gratitude and relief to him. Called Sid back, It worked!!! You're a pro. Thanks and have a nice day. Gosh, that voice, knowledge and professionalism!!! If you need an appliance repair call Sid first, he's tops in my opinion! Hubs had already gone to work so I texted him that I called a repair man and tried what he suggested. I fixed the cooktop! He replies back: such a handy woman....( nyuck nyuck) Thankyou Sid for your help and Thankyou Yelp for having this business resource listing to make finding an outstanding business with ease. read more

Akamai Appliance - The best!!! - Appliances & Repair Near Me - Mililani , Hawaii

Somebody referred me to Akamai appliance and I was thoroughly impressed with the professionalism, customer, service, and efficiency Sid provided when coming into my home aunts helping me with a couple of appliances in my kitchen. I definitely recommend him, and will be using him in the future if the need arises. Michelle in Kahalu'u read more

I'm so thankful that yelp exists because I was able to find a local business with so many positive reviews! :) I noticed our refrigerator started acting wonky a few weeks ago, but didn't think it would get this bad. Our fridge was not cold (even after turning the coldness to the highest level) and our freezer was extra cold!! I also noticed the vent in our fridge side was all backed up with frozen ice... my mom and I couldn't figure out what to do, so we looked on yelp! We found Akamai Appliances and I called at 9am to see if they could come fix our fridge the same day. He asked where I was located and told me he could come same day between 3-5pm. I texted him my address and sent fridge info - model and serial numbers. He came between the 3-5pm frame time he gave and I believe he fixed everything in about 20 mins... it was pretty fast! He had a cool gadget with hot air so he could defrost all the ice that was stuck in our vent (what he was doing in the photo)! He also explained what coldness settings to keep my fridge and freezer at. I have to keep my fridge at the highest setting for a couple of days just so that it'll get fully cold again, then I can turn it down a little. My mom and I are super happy it's all fixed! Sid told me to not hesitate to call him if I ever need another appliance fixed! :) read more

Akamai Appliance - Sid defrosting the backed up ice in the vent of our refrigerator - Appliances & Repair Near Me - Mililani , Hawaii

If you need repair on your refrigerator, Sidney is the man. His reply back to me was super fast, his personality and knowledge was very informative. I'm the type of person that would watch while they work and he was able to answer questions that I asked (explaining while he does the work). He also will reply back after working hours (normally text first then call) and he was able to walk me through a glitch on my Refrig (works great now especially the ice maker). My previous repair company - Sear - just ordered a new ice maker and after a while, it was not operational. Again thank you Sid. read more

The icemaker in our Refrigerator went kaput and we just simply couldn't do without it, so I went to Yelp searching for someone who could repair or replace it. Came across Akamai Appliance because of their excellent reviews, so I gave them a call. My call was routed to a voicemail, so I left a message with my name and number. I swear, less than a minute after I hung up, I received a call back from Sid Yee, owner of Akamai Appliance. He asked me for the make and model number of our fridge and explained how to find it on the inside of the door. I snapped a picture of it and texted it back to him. A few hours later I received a text back from him giving me an estimate of how much the new icemaker would cost and what his labor charge would be. He told us he could do it the very next day, so we accepted. He arrived the next day just as promised and installed the new icemaker in no time, for a very reasonable price. We are extremely happy with his service, and not only that, he's a really nice guy! I would recommend him to anyone needing any type of appliance repair. Mahalo, Sid! read more

For the past year I've been having frost issues in my 3 year old refrigerator. Since I am so well versed in Googling things and looking stuff up on the YouTubes I had convinced myself that it was the freezer door gasket. Luckily I dragged my feet long enough that my wife finally convinced me to call a professional instead of trying to fix it myself. I found Akamai Appliance via Yelp (what else is there right?) and I am very happy with my experience. Called the number and spoke with Sid, he had me text over a few photos and said he'd need to look at it in person to properly diagnose my issue. He was available that week, made the appointment and Sid with h0is assistant was looking at my freezer two days after making first contact. (after a year I guess you could say it wasn't an emergency) I was a little disappointed when Sid corrected my self diagnosis and said it was NOT the gasket, turns out my door was a bit misaligned. He retrieved a small washer from their van and five minutes later the door was fixed and my frost problems were a thing of the past. Sid saved me literally hundreds of dollars as I was thinking I'd need to replace the entire refrigerator. Bottom, great quick service and no upsell. Awesome experience! read more

Sid's responsiveness was outstanding. Repair was quick. Costs for repair was an excellent value and quality work. Would recommend him for your Appliance repair needs read more

Akamai Appliance - My dryer - Appliances & Repair Near Me - Mililani , Hawaii

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I called Akamai Appliance because of the great reviews, especially how helpful Sid is. And he really is all that and more. Besides working with me on the phone to diagnose my refrigerator problem he texted me the day prior to my appointment to make sure the cost estimate was ok with me. It turned out the problem was self resolved but he still wanted to give me some additional info in case it pops up again later. I would recommend him to all my ohana. Mahalo Sid for all your kokua. read more

Sid was awesome! I called him the first time to help with my fridge not working and a second time with my washing machine because no cold water was entering the drum. Both times he diagnosed it correctly and efficiently. Repaired both in a timely manner. He's very responsive (if not on a job of course) and professional. I would highly recommend him and I will definitely be reaching out to him for future repairs if needed. Thanks Sid!!! read more

Don't you just marvel at the beautiful shiny appliances sold everywhere, making our kitchen new looking and gourmet meal ready? We do at our house and when those darn codes come up on the panel we can't call for help fast enough. Cd-10.......red alert, our oven won't work. The electronic pad ceased to exist! Okay, enter the model and brand along with the code the search mode....communication error. Your key pad is dead and needs replacement is needed. No problem, the range top can still be used but you're out of luck trying to turn on that oven. Turning to Yelp, called Akamai Appliance and spoke to Sid. Sent a photo of the message/code flashing on the touchpad along with a photo of the ID plate and range front, Sid said he'd call back with the parts and repair/service prices the next day. As promised, the next day I received a text from Sid advising the repair price asking if I wanted him to order...yep I do need that oven. Ten days later Sid texted he had the part and would be over the next day. Hallelujah I was soooo happy. Didn't take him long to disassemble the touch pad and replace it, test it and pronounce it repaired. Works like a champ, I really think it's improved my baking skills. Akamai Appliance is a full service company and repairs all makes and models. We will definitely call them again when something goes berserk in our home. read more

I had a property manager use these folks as reliable repair. My friend's had a property manager who said to buy a new appliance. Well, good property managers who look for quality solutions over the easy ones find a trusted appliance repair shop. Sid's accountable, reliable and affordable. Honest people looking out for a combination of quality and affordability are rare. read more

Akamai Appliance repair has come to my rescue many times! Sid is so knowledgeable and efficient. My refrigerator's temperature was dropping and Sid, as busy as he is, texted back quickly and asked if I could hear the fan going in the freezer. He knew the problem. Scheduled me right away and told me to take everything out of the freezer. He sent Ben out to do the repair and boom, my refrigerator was getting cool. Plus, he changed my water line because it was so brittle! Then Sid follows up and I can pay online! There is a reason they have 5 stars! read more

I made an appointment with I'm assuming is the owner of the company. We agreed on a d at and time. I texted him my info and yet in a split second he asks me for my address. I gave it to him again. Then he says oh I didn't read the txt well(RED Flag#1). I text him again about 2 hours later to see if he can come earlier. No response for a day. I text again with the same message on the day of service. No Response(RED Flag #2). My scheduled time was set at 2-4 pm. I call to check at 3:30 and his response was oh hmm let me text you back. He text me that he is over booked and if he can come tomorrow. But he's not sure if he's going to work or not! I'm done As someone whom works in the service industry as well. We treat all of our customers with respect and let them know up front if we can or cannot do the job. Our family has been in business for 50 years so far. And still going strong. Whom ever is willing to read this message, don't waste your time. Look for a more reliable tech to repair your appliances. The lowest score I could give was one star. He definitely deserves no stars. read more

Contacted Akamai Appliance and got a fast replay to come out and look at our wine cooler. They were very clear on the time frame and costs. Sid came on time as expected, he was professional, very knowledgeable, and logical in assessing options. Definitely recommend Akamai Appliance. read more

This is the 2nd time I used Sid and he is really awesome! He was able to diagnose my broken fan in my refrigerator without looking at it. He was always in contact with me about getting the parts and scheduling the replacement. He went out of his way to do the work on Sunday since my frig was out from Thursday. I will definitely use him again. read more

This company is MVP of the year! Our restaurant's gas stove/range was doused by a sprinkler and stopped working. We were desperate for anyone to help us but on a weeknight, after 6PM, it was hard to get a hold of anyone. Fortunately, Akamai Appliance answered and Sid (I believe) helped us diagnose the problem initially. While he wasn't able to come out that night, he said the next day he could come out, tentatively. I followed up with him the next day and he came out around 2PM. He got a replacement part from City Mill only to find out it didn't fit. So he went to Home Depot and got the correct part. After that, it worked! Lifesaver - for real! He went above and beyond service we never expected! After speaking to all the other appliance repair companies that required all this BS about the stove and appliance and blah blah blah, I am so grateful that Sid did it without any trouble. Our business is so grateful! Although we lost one day of work, it could've been worse without Sid! Highly recommend this responsive and extremely accommodating company to anyone who needs appliance repair! read more

I would highly recommend Akamai Appliance! I called late in the afternoon about a busted washing machine and Sid talked on the phone with us for over15min brainstorming and problem solving! He did that for free and was super helpful making suggestions to keep working on it and possible next steps! I would 100% call back and highly recommend to anyone in need of help with an appliance! Thank you Akamai Appliance for your top notch service! read more

Another update: My washer may just be old and so it may have had a temporary clog from built up lint that blocked a valve. Sid took the time to explain what can happen, so we can test out and observe the washer cycle and see that the problem was solved. It appears to work fine now. He helped to put the panels together better than the last repairman had done a sloppy job. If that's not all, his charge was less than I expected from the billing he estimated after the first job. I will use his service again. read more

Gave Sid a call Saturday and he was there on Sunday afternoon!! Most appliance repair places don't open on the weekends let alone on a Sunday! He was very responsive and quick to diagnose the problem with our refrigerator. Will absolutely keep his info for the future on all of our appliance repair needs. read more

Awesome customer service! Called to ask them to repair my old Kenmore dishwasher that had buttons blinking and the reset function disabled. They were great to give honest advice that the repair would cost close to buying a new one so I might as well skip trying to get it fixed. Thanks to their willingness to help with their expertise, I got to save some time & money. Note that this was my first encounter with Akamai and it was just over the phone. However, if our quick convo was a just reflection of the honest work they do, then I will continue to pass the word along. Planning to call them up next time I'll be in need of a trustworthy company. read more