Today's five stars goes to Justin, who was the young man that helped me with the cover on my phone case. He had a great sense of humor, professional, and was very efficient and how quickly he got the job done. I have to say that he did a far better job getting it installed in the last floor. He explained to me the differences in materials and was most knowledgeable about phone service. Best Buy should be very impressed to have such a professional read more

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Really a bad best buy. Employees in the laptop dept refuse to wait on customers. One sales person told me he'd help me buy this laptop that was locked up like Ft Knox inside a case. He rang up his customer and then left blowing me off. Never came back and there were zero sales folks in this area. I left the store unable to buy a laptop I was READY to pay for since no one would assist in unlocking the case. The sales folks in the laptop area seem to be trying to NOT sell stuff. read more

Although this Best Buy location showed my laser ink cartridge was in stock, when I got there, none available. However, sales person assured me it could be delivered to my home the next day. Next day I received text from Best Buy that Roadie driver (Best Buy delivery) would deliver and contact me. Driver texted me he was at my gated community. I texted him my gate code. A few mins later the driver texted me he was returning my item as 'undeliverable'. According to BBuy rules, once returned the order is canceled and a refund takes days. I texted driver asking why he didn't deliver. He claimed he called me and I didn't respond so he left. Driver never texted me. Just left. Was he ever even read more

Had the worst experience with Best Buy at this location ever. Purchased a Samsung TV on black Friday to have installed as a Christmas gift and the Best Buy people know showed for installation then I rescheduled and they no-show the second time. I called customer service canceled having it installed went and picked it up and I asked what bracket I needed. Sales Guy sold me a bracket and when I had Geek squad come install it, they said that was the wrong bracket. I bought another bracket from Geek squad and when I went to return the original one to Best Buy they would not accept it because they said it was over two weeks They literally no showed my appointment twice and it's now my error and I'm out $99 Sean, the manager at Best Buy was a total jerk and not very understanding. Showed him my receipts and explained their sales guy sold me the wrong one then I had to buy the correct one from geek squad and said sorry it's past two weeks. Well if you didn't no show twice and installed before Xmas we would not be in this problem. Will not use Best Buy again. Service is awful. Won't return something unopened a month after purchase. Literally within 30 days. read more

Best Buy - Jacksonville - Product unable to return that their sales person sold me which was the wrong one needed for my TV - Electronics Near Me - Jacksonville, Florida

Can't get help on TV ordered and paid for install. Apparently it has been out for delivery for 4days now and no one can help me! I can't even cancel the order. read more

Awesome service from . Super friendly, and kind. He really made my purchase quick and easy. I was in and out and that is always a PLUS when you are shopping with kids. (8 y/o & 2 y/o). I wish employees names were on recipts so he can be given the proper recognition. None the less thank you Best Buy! read more

Best Buy - Jacksonville - Electronics Near Me - Jacksonville, Florida

My son and I walked in at 7:20 to purchase a TV that I found on their website. Gentleman said hello and asked what we needed. So I replied I just need to buy a TV and go, knowing that they close at 8. After finding the TV we waited around for someone to come over so we could pay for it and leave. No one did so I walked up to front and asked a young man if someone could come over and help us check out. He replied that they only have two people on the floor at this time since we close at 8. Mind you, it is 7:30 when he said that. Great I only need one to help us! His reply was as unprofessional as it gets. "Do you usually walk in 30 mins before closing to buy a TV?" Then he got on his Mic and commented,, "I have someone getting aggressive with him at the front of the store. ALL because I wanted to spend my $$ buying a TV for my son and I, for our new to us house, which is 2 days old. Not all Best Buys are as unprofessional as this one, but One associate with a POOR attitude can ruin the reputation for the whole brand. And we wonder why we see some many gray Vans driving around Jacksonville these days! Or do we wonder? Last time I walk in a Best Buy!! read more

I paid to have my stereo and speakers replaced in my car last may. I brought it in one time after the installation because one was working intermittently for months. One of the auto techs was completely rude and not helpful. They did fix the issue and said we let you get it for free this time. I'm confused thinking I paid close to 1k for a professional install and this is how I'm treated for a warranty repair. They did fix the issue sort of. Issue happened again a couple weeks later. I finally gave up and fixed it myself. Low voltage speaker wiring isn't brain surgery. read more

I've had pretty good service here with the exception of one visit, where I could not get waited on. All of the other times, help was right there for me. The location is the Regency area and very convenient for me to get to. I am sure they are back open to go inside now. For a while there the COVID Pandemic had them doing order online and pick up at curbside. read more

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This is my experience with the national "store": I haven't shopped at Best Buy in years because, long ago, I formed the opinion that it was more expensive than alternatives. Also shopping in the store was never a great experience. It was like going to a Staples or Pet Smart: hard to find info or knowledgeable help, long waits to check out. However, someone gave me a $500 gift card and I finally redeemed it. There wasn't much I wanted, but I picked some items: among them, two of the following products for baby gifts: VTech - Wyatt the Whale Storytelling Soother - Blue/White Model: BC8312 SKU: 6305582 Here's what I have experienced. 1. The first delivery was missing one of the two VTech items that I ordered and paid for. 2. I spent a half hour getting through to someone and explaining the issue. They said they would rush out the missing item under a new order number: Order #BBY01-806933907144 3. After some time, the second VTech item arrived. But instead of it being packaged in a box like the first one, it was packed in a flimsy envelope, and the box arrived damaged/destroyed. This was unsuitable for a baby gift. 4. I spent a half hour getting through to someone on Best Buy chat again and explaining the issue. The representative had difficulty understanding. After a lot of time back and forth and time waiting, the representative told me my only option was for Best Buy to email me a label and return the item for a refund. I wasn't happy because I now would have to shop for another baby gift, and no apologies or anything were even offered, but since that was my only choice, I agreed. 5. I waited several days and Best Buy never emailed the label. 6. I spent a half hour getting through to someone on chat again and explaining the issue. This representative told me she would have the label emailed to me. 7. This time, I received the label-- with no instructions other than to take it to a UPS store. 8. I brought the item to a UPS store, which wasn't convenient. I waited in line. They scanned the bar code and told me they weren't allowed to take the item because I was required to have the box wrapped or packaged. Those instructions were not included with the Best Buy email label or mentioned on the chat. So this trip to UPS was yet another unnecessary waste of gas, time, and effort. 9. The UPS store said they would package the item for me for $4.00 but suggested I call Best Buy and tell them to send a bar code that doesn't require packaging. 10. I found a phone number for Best Buy and called. After some time waiting, listening to irrelevant recordings and prompts, I got a representative explained the issue. She told me they would not provide any other label options, that I would have to package the product for return at my own expense even though these problems were not of my doing and I had already been greatly inconvenienced. No apologies were offered. 11. I packaged, at my own expense, the item and returned it. 12. Days later I received a return confirmation from Best Buy that said my refund had been processed for ZERO dollars. 13. I got on chat and explained the whole thing and asked for my refund. After much back and forth and waiting, the agent said I would have to call on the phone. 14. I called Best Buy and over the course of about 40 minutes an agent worked to handle this. When it was over, he said I might be issued a credit on my credit card or it might be a gift card, but he couldn't tell me which, and if it was a gift card, I would have to call back and get information on how to get it. He told me I would just call back in 7-10 days to find out. I told him this is ridiculous. I've spent hours and way more money in terms of time trying to get a refund for $50 -- and it's STILL not over. Due to problems on Best Buy's end, this simple attempt to buy a baby gift has proven ridiculously disastrous. I have wasted several hours of valuable time, and still have no baby gift and no refund. read more

Best Buy - Jacksonville - Electronics Near Me - Jacksonville, Florida

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This is a great best buy location, it's right by the Avenues mall and across from Target which makes it super convenient for us to shop at. I came in with hubby to look for apple watches and fit bit for my self. The employees were pretty helpful and friendly. They assisted us to finding the right color and design. We got to try on many different kinds and had a lot of of questions answered. I like how attentive the employees are at Bestbuy, they're constantly checking on the buyers and make sure we were helped. Although they dont always have the latest model of phones or watches, they do carry a variety of electronic devices. I'm glad we stopped by here and will return if we need to shop for more electronic items. Highly recommend this location of you're in the area. Very spacious and the parking lot is huge. read more

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"For once in your life here's your miracle..." Sometimes you can't wait for the Amazon package to arrive, so in steps Best Buy. I'm not quite sure why all the low reviews. Maybe my expectations for chain places are much lower. (Soap box Captain Morgan rant) Back in my day, Best Buy worked on commission, which greatly changed the shopping experience. The store was clean, lots of people willing to help and lots of inventory (end of rant). These days, if you get someone to say hello in a lot of stores, you're doing well. I can usually find what I need on my own, but the couple of times I've needed someone, they were knowledgeable. With the smartphone, people don't really need the knowledgeable sales person anymore, just the inventory. This place occasionally has both, and in this day and age, that's good enough. That said, I've never had a bad experience at this location, so, in this day and age, that's all that matters. read more

Garbage. Sent me all over the store for an exchange, only to find it wasn't in stock. Then they told me it was at another store. Drove straight there to discover that wasn't true. Said they'd ship it. Asked for my updated address twice. It still shipped to the wrong address. Tons of BS from support trying to fix it, told me I have to re-contact them later on in the shipping process, as if waiting for customer support once isn't enough. Then the site kept crashing when I did try to re-contact them. I never want to see or think about a Best Buy ever again. read more

This store is THE Worst!! They sell you this membership that covers nothing for $180 a year that doesn't cover a brand new tv that breaks after 6 months. AVOID!!!! Plus, the service reps barely English. read more

Great customer service and fast curbside pick up. The gentleman came out with the package and loaded it up carefully in the back seat. Friendly guy who greeted and thanked us for shopping with them. Have this tv for three weeks now, totally recommend. I just figured out how to pair it with my air pods, which didn't take long. User friendly tv. read more

Jamari helped us with our surround sound purchase. He was professional and knowledgeable. We are astonished at the quality and clarity of the system. With some components initially unavailable I commented that Best Buy should order more quantities. As expected, Jamari defended his employer. Explaining that they can only purchase what is on hand. This young man seems to be on a very successful path in his career. A manager came over and actually checked a warehouse for an item showing only one available at a different location and helped determine that we should probably avoid the long ride. Very pleased with the customer service at this location. read more

Best Buy is mine and hubby's toy store. We love electronics, gadgets, and movies, movies, movies. I went ahead and rounded up, but this particular store is more like 3 1/2 stars for me just because they have a pretty small bluray section. We often can't find the movie or television series we are looking for in the store. Customer service here is some of the best of all the Best Buy stores in Jacksonville. It's never difficult to find an employee and they always go out of their way to help me. They're very friendly and I often find myself getting into conversations with them about movies and television shows. Some of them have recommended some great television series to me and they haven't steered me wrong yet. This Best Buy also has a HUGE home entertainment center. It's in the store, but kinda separate from the store. When you walk in, it's almost like you've been teleported into another world. Relaxing chairs and huge flatscreens everywhere! I'm a Macintosh girl and the guys in the Apple department here really seem to know their stuff. That right there gets some extra brownie points from me. I've talked to some of the guys in other Best Buy stores who barely even knew how to turn on a Mac, let alone operate one. Sheesh! If they would just expand their movie/tv series section here, I'd have to give this Best Buy 5 stars! read more

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BUY BEWARE!!!!!! Brought a Samsung Dishwasher and Refrigator from Best Buy. From day one Samsung dishwasher and Refrigater has had issues. We have own it since Christmas 2019 the dishwasher has been replace once and still does not work. I have now been without a dishwasher for over 7 week they keep sending service people who have no idea what they are doing. They have sent trainee's that have just started in the repair business without a supervisor. I have watch them bang and pull my dishwasher trying to get it out of the cabinets, they have rolled it side taken off equipment and left it just in the cabinet unsecured to the cabinets. Our last visit last week there service man came back with a part that he said would fix the issue, he ran the dishwasher for no more then 3 minutes and said it was fix, we had no reason to think it wasn't because now it was working. He arrived here at 7pm on a Friday night. the next evening I am trying to do load of dishes turn on the dishwasher and sounds great. go into the next room to get something and return to the kitchen only to find water all over my floor! YOU HAVE GOT TO BE KIDDING ME, TURN OFF THE DISHWASHER AND MOPP UP THE FLOOR...WE ARE STILL WAITING TO SEND SOMEONE TO FIX THIS DISHWASHER.....NEVER AGAIN.DO NOT PURCHASED ANYTHING FROM SAMSUNG.........EVEN......THERE IS NOTHING BEST BUY CAN DO TO HELP US.... BUYER BEWARE........ read more

Excellent service by Montelle....so helpful and professional We bought a new 65 ' OLED TV and very happy we did Store is very spacious and clean read more

We are looking for appliances. Walked past Courtney in appliances 3 times. Waved at her once. Walked the aisles for 20 minutes and she just continued to stand there. I'll buy elsewhere. read more

I've totally given up on Best Buy on the St. Johns town Center. I don't believe that the staff there, although presentable when their Best Buy blues and yellows, really care about the customer. Here at the Southside Blvd., Best Buy they seem to care about the customer, the sale, and even the after self satisfaction. Unlike his sister store, here I was greeted upon entering and it was 2000 so shit no more than 30 seconds apart wanting to know if there was something particular that I was in search for and if they could be assistance. After that they stood in their areas just watching for any ?'s on my face or the person next to me and they gave us room to breathe, browse the selections, and then turn to them where they can see that we we're ready for their assistance because we had a question about the products, pricing, and features. They were very helpful to let us now about products that looked the same and is the same function but there was one feature that cost the price to be higher if that's what we needed. Good to know. After looking at a lot of the impulse buy items on the way to the register ( I held to my restraint) and focused on what I came for. The young man at the register said that he was available and had a great smile, sideshow Bob hair, and was a great customer service representative to close out myself. I complimented him on his skills, his diction, and his hair. In short, this is my Best Buy of choice and I will not be going back to the St. Johns town Center rather sticking with what doesn't have anything that's broken in need of repair. They obviously wanted my business, needed my business, and GOT my business today. Kudos and great Job Southside Blvd., Best Buy team. read more

Best Buy - Jacksonville - Electronics Near Me - Jacksonville, Florida

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I love Best Buy! There's plenty of things I've shifted to Amazon or the interweb for but electronics in general i still prefer to shop, touch and feel in person. I was trying to upgrade TV's in both houses so I decided to take a 42" from the condo and move it to the pool table room in the main house and upgrade the condo to a 55". Samsung is my brand of choice for TV's but BB represents most major brands. I was also decided to cash in Amex points for BB gift cards. Purchased on the Amex website you can redeem for electronic gift cards available to be used immediately. Pretty cool! I made my TV selection, added the needed bracket and selected the extended warranty all online. I was able to make my selection online and arrange for in store pickup within 30-45 mins. Arrive in store and go to the designated pickup area for my items. I was in/out quickly and without hassle including getting help loading my order in the truck. Great experience and customer service overall! Love the inventory selection, ability to shop online and pickup in store, just all around a great customer experience! read more

Went in today to purchase some camera equipment. The store was not busy yet no one was available to help me. Saw some workers just standing around talking. I just don't get it. Here I am planning on making a big purchase and no one gave me the time of day. I don't spend my money in stores that have no customer service. Left store without buying. read more

One of the better customer service locations. Love being able to walk in, recognize faces, and be greeted by almost everyone in the store. Loads of video and music options. Have the magnolia sound room to try different home movie theater options. Free in home consults which I highly recommend because you can always say no! Picked up a couple extra security cameras to catch the critters making a mess on our side yard. Their total tech support pays for itself and their installers are wonderful. Always able to request specific ones too! read more

I've been going to Best Buy for the past 5 years to help me with my subwoofer/speaker installation. The first time I got my speakers installed they charged me $450, even though I provided all the speakers, subwoofers and all the cables. They told me the price was so high because they would uninstall and reinstall in a new car for free, so I agreed it was a fair price. A year later I got a new car, they uninstalled my speakers for me, then I called to set up and appointment for my new car installation. The lady on the phone then told me it was going to be $65 , I was a little bothered because they said it would be free, but I shook it off and agreed to pay the $65. I get to Best Buy at 10am for my appointment, and they tell me it's going to be $250. I was furious, not only the fact that I was told it was free, but clearly nobody is on the same page!! Maybe a year later, I return, and they now have a yearly subscription of $215 that includes installation and geek squad, so i purchased that and they installed everything for me. A couple months go by, and I get into a car accident, my car was totaled but I was able to take out the subs and amp in perfect condition. I went in today to set up an appointment with my subscription to get them re installed in my new car.. I double checked with the man at the counter before we got started that it would be free with my subscription, and he agreed. I told him since I was in a car accident I was not able to get the wires out of my car, so I was okay with paying for the wiring. He then tells me the WIRING is going to cost $230!!!! FORE WIRES ? I'm furious at this point, continuously getting fucked over. I've been charged $250 for installation even when I had all the wires/speakers/subs already. How does this make sense?? I've voiced my opinion to the associates but they never do anything to help, I told him I'll look elsewhere for the parts and to return to get my free installation. I understand they need to pay their 100 associates that stand around and do ABSOLUTELY NOTHING every time I'm in there, but it's not coming out of my pocket!! Best Buy has turned to shit, and they give no effort to fix it. Side note: every associate I have talked to when setting up and appointment or asking questions about installation always seem CLUESS. read more

I had an appointment today and called to get some information about what it would cost, what was covered under my apple care etc. Instead I waited on hold to talk to a representative only for them to transfer me because they couldn't answer my question. This happened three times- each time having to wait on hold for 20 minutes. I was transferred to a third person whom wanted to transfer me to ANOTHER person. Finally I just had to cancel my appointment. All I wanted was to talk to someone in the store to answer a simple question. I'll go somewhere else where hopefully they don't waste an hour of my time. Ridiculous read more

OK...so...I gotta tell ya... I try to always do my research before I walk into a store and I did this time as well. However, I always keep an open mind to something new and switching it up. I thought I knew what I wanted when I walked into Best Buy several times over the past few weeks. Each time, they suggested, I listened...thus, I got a better product and a better deal...woot! I like it when the staff talks "to" and "with" me instead of "at" me. Plus, every time I have returned since...they remember me, my purchases and are able to go from there for more stuff...I love it! I appreciate Chance & Oz for sure for these reasons. I must direct attention to another employee...I can't say enough about Mike that works back in the washer area. He knows ALL products in the store and has become my go-to person. I few days ago I went the store with a list I had made from a recent Geek Squad visit to my house...I handed it to him and commenced to following him around the store...done!...woot! This wasn't the first time I had done this to him. So, if you don't know where to go to find something or have those bread crumb type items that you need throughout the store...see Mike! Plus, he has been in "this business" for years and can make some wonderful recommendations on ANYTHING! I have been shopping at Best Buy for 30 years! I have been to some good ones and bad ones all over the USofA. My favorite store was in Colorado Springs and the very worst store is in Honolulu...of course this is my opinion. I can clearly see that this Best Buy is going to be my new favorite. I know a lot of people complain about their prices and especially those of the warranty programs. However, there is an old saying "you get what you pay for". I have swayed off the path and purchased at other stores and learned my lesson as well. Yes, the prices of the product itself can either be the same or slighter higher than competitors and then that warranty program for sure will be higher. But let me tell you...that warranty program is the best, plain and simple. You shouldn't have to fight to get something fixed or replaced...and you don't with this program. It is so worth it! I can't believe the amount of people that don't know about their rewards program. It is free to sign up...spend money and you get money back! Hello! Free money to spend in the store is always good. I have seen many different reward programs at Best Buy and it's true...the current one "lacks" and is the worst one they've had. But at the end of the day...you're still getting free money to spend in-store. read more

Best Buy Geek Squad sucks. I just drove all the way from St Augustine for what I thought was an appointment to sit with a tech and go over my pc issues. Well at the Jacksonville Southside Store that does not happen. And the staff there does not communicate what their services are clearly. If I had known they were going to just ship of my computer to wherever I would never have wasted my fucking time driving up from St Augustine. Drew Christopher as the geek squad manager should train his staff better. The store manager that I spoke to Jonathan was apologizing but I didn't need apologies I needed help and that is appears to be very lacking in your stores. Will never shop with you ever again. Your staffs level of comprehension ranges from stupid to moronic. read more

I went in to purchase some items. During the process I had to order one of the items to be delivered. When giving the address I wanted to item to be delivered the associate completely misspelled the street. Who in the world spells Halnd from Holland? As soon as I notice the mistake, I go online to fix it and it says I have 30min from time of purchase to fix delivery issues. I go to the support option provided at 20min past the time of purchase. The support person then told me it was too late as it had been over an hour since my purchase. This obviously upset me because I have my receipt in hand and this is absolutely not true. I was at lunch at the time this person said I purchased the item to be delivered. As a company they messed up on multiple levels and now it makes me sick that I ever gave them my business. read more

So, thought I would stop in at Best Buy to pick up a gift, but then thought about checking out the website first. Good thing because stores are not open - only offering shipping and / or curbside pick up. I placed an order in web, selected pick up today, paid online. I quickly received a confirmation email. When I pulled up at the store, I was directed at a numbered space - advised the employee of my name and my item was delivered to my car. Perfect! read more

There once was a woman whose mom was so jealous of the "geek squad", that she made her daughter work there. Which is how I feel about customer service in Best Buy. It's comparable to parasites......the trick is to get in, get out, spend as little as possible, because your own knowledge speaks for itself. Remember that time you savagely ripped open that Christmas present? Best Buy remembers. Because they hid a camera in your Alexa. If I could just clock in and do my own work for my own purchases.......it wouldn't be Best Buy. read more

The store manager I dealt with in the evening of Wednesday 1/22/20 (a white guy with a beard & reddish hair in his 20's-30's) had piss poor customer service skills and a bad attitude. Just the fact that a person of this caliber would be manager speaks volumes about the company & the store itself. (I can't even wrap my mind around someone with such a bad attitude & lack of professionalism would be a manager. It has to be a classic example of someone who knows somebody in upper management rather than someone who actually earned & deserves the position) I understand that some decisions & policies come from the corporate level but as a manager they have the ability to override some store policies based on circumstances or at the very least have some customer service skills when it comes to delivery. Best Buy has a 2 WEEK RETURN POLICY smh!! I Bought my mother a pair of earbuds for Christmas on 12/23 she took one look at them & did not want them and asked me to return them I happen to be moving and went on a vacation at the same time I just got back into Jacksonville today is 1/22 I have my receipt and not only wouldn't they return them they wouldn't even give me store credit stating they have the longest return policy in the industry for Christmas. To add insult to injury a store clerk gave me the information on their return policy I don't expect top notch customer service from someone making $10-$12/hr) so I thought let me speak to the store manager (I figured he's the manager maybe if I explained the situation I was in he may be a bit more compassionate or at least be a bit more customer service oriented ) well I was wrong I waited to speak with him because he was getting his ass handed to him by another happy customer. So when he was ready to talk to me he already had a terrible attitude (Instead of thinking well we already pissed off one customer let me see if I can do a little bit better with the next...nope he was on a roll maybe he wanted to see how many customers he could piss of and send storming out of the store tonight ‍ He could careless and had a pissy attitude to boot! He basically reiterated the same bs the first clerk said but with a worse attitude than his subordinate! At least the clerk tried to be apologetic about the store policy (but unfortunately after watching the way his manager dealt with me He then proceeded to talk smack to another employee "I told her that!" but I can't even get mad at the clerk for his lack of manners and piss poor customer service skills his manager's attitude was totally inappropriate why would I expect his attitude to be any better?? THIS IS WHY THE BRICK & MORTAR STORES ARE BEING PUT OUT OF BUSINESS BY AMAZON!! Where customer service is top notch and you don't have to worry about this nickel & dime BS! Let this be a lesson because of a clerk & a manager's lack of customer service skills this $99 refund costs them a whole lot more business. I just moved and I'm completely remodeling my townhouse and I'm about to purchase all brand new black stainless steel kitchen appliances and a new washer and dryer and the Southside Best Buy happens to be the closest store to my house But that's not all my mother is about to buy 3 new flatscreen TVs. Guess where we won't be purchasing them from? Yup Best Buy that little $99 just cost them at the very least $6000. I don't even know who is more responsible for bad business decisions like this. The manager or the person who promoted or hired someone with such poor customer service skills and little to no foresight on how that effects future business. When you have little regard for your customers they go away but not before telling their bad experiences to family, friends, coworkers & post on social media. Great job! read more

Best buy on Southside Blvd, has huge clearance on their Tv's. Also, they will Price Match Guarantee any item found cheaper somewhere else. read more

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I've made two purchases at this Best Buy location so far and my experience was great both times. The employees were very nice, helpful and knowledgeable and, as always, the deals were huge! Barb read more

Good place to buy some computer and electronic equipment when you need it fast. The variety is great and the prices are fair (they sometimes match Amazon if you ask). read more

I am a fan of Best Buy! They have everything you need under one roof, plus they have great sales and deals of the day. Every time that we are shopping here, there is usually a sales associate to assist you and answer any questions you might have. I am able to purchase online and pick up in store within a matter of hours. If they don't have what you need at this location, they can look up and find the same item at a nearby store, place it on hold for you, and you can either pay in store or at the other store. It makes it so easy! I'm also a rewards member, so you can build up points for a certificate or a percentage off on purchases. read more

Worst customer service ever, it's almost impossible to track someone down for assistance when I went. Plus I went in to geek squad for a iPad repair, they put down the wrong information and spelt my name wrong. After waiting weeks we check and saw it never left for repairs so we called just to get hung up on. Never coming back Update: After hours of calling we finally got someone to take a look at our case. They said their usual BS about putting a rush on our order and needed to order parts for repair and to contact them again in 48 hours (We have AppleCare so all they have to do is send it in to Apple) we got fed up and decided to stop by the store. The person who initially helped us checking in our device hid in the back and apparently our iPad was ready 12 DAYS AGO. We never received any phone call, emails, or any type of notification. I would not recommend Geek Squad for anything. read more

We purchased a ring doorbell and Best Buy installed it. They never showed us how to charge the batteries although it was hard wired. It has never worked properly and it's a waste of money.Geek Squad is a waste of time although we paid them for the installation. You have to take the batteries out and recharge them and then you have to reinstall the whole system again. I cannot recommend this to anyone. To crown it all it takes an engineer to remove the cover to even get to the batteries. A horrible experience especially for an older person like myself. I thought that they might read reviews posted here but I don't think they care a hoot about read more

Would give -10 stars but guess the one is because they were open and we all know you have to give something to leave a review... I went in for a new cell phone. I had a great young lady to begin with and told her I had an old plan that would expire on Jan 1st with Sprint. This was my late husbands phone and plan. We decided on an Apple phone, then went to choose the best plan and I was asked for a PIN for the account, not knowing as the plan was first activated in the early 90's. And again this is my late husband's so how would I know the PIN from over 25+ years ago. So I gave her my email for the PIN reset then that didn't work either... so I was willing to just start a new plan but Julian just couldn't stay out of it!!! Julian was NOT part of this transaction and was already warned if he kept intervening that I would just leave the store as what was coming out of his mouth didn't pertain to my unusual circumstance. And this continued throughout my interaction with the kind young lady. Unsure if she had asked for his help but I made it clear to him multiple times, it was not welcomed!!! But he kept disrespecting me and running his mouth when it was unnecessary. He was disrespectful knowing how I felt and I was walking out, as they just lost a sale and a long time customer, he still wanted to run his mouth and tell me to have a great day. I asked for his manager and he pointed and called her by name but a handful of people were standing there so how was I to know who Hannah/Hanna was??? So then the kind young lady walked me to her. I told Hannah/Hanna to take him the back and train him on manners and customer service, as I proceeded to walk out the door. Smelling the marijuana in the air out the door, while FHP was standing there and his car parked on the sidewalk!!!! What a trashy place! Did I mention I'm a senior citizen??? read more

Five stars because the installer is a rockstar. My car, and Audi's are notoriously impossible to work on. They got it installed and my 2011 is now up to date. After my GF saw the new head unit, she decided she needed one too. The new Town Center store doesn't even do car stereo installs. The rest of the store is pretty good, staff is friendly, and returns are easy enough. read more

Best Buy - Jacksonville - Electronics Near Me - Jacksonville, Florida

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