She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

I thought it was great! Yes it is crazy busy but everyone was nice! I found something's I had never…read moreseen in Costco before( vanilla beans!! ) I was told another Costco is supposed to open next year. That is awesome! This one seems bigger than ours in Vegas!! Do we love it ? Yes!! Will we return? For sure

Ever since the Costco opened in Richland this location is awesome in terms of parking, checkout,…read moreand unattended carts in the middle of aisles. Staff is always friendly, great product rotation, quick food court. I do have to ask though, I haven't seen the Kirkland red pepper flakes in months, what gives?

Great store for RC! My go to shop. Great owner and prices!…read more Great store for RC! My go to shop. Great owner and prices!

Went in months ago to ask some questions about things I have 0 knowledge of and was given extremely…read moreshort answers and kinda made to feel stupid as if I was wasting his time. Maybe it was just a bad day for him but I don't feel comfortable going back and asking anything ever again

Ordered a desk and a ceiling fan from Costco's website, and they were delivered on Monday the 29th…read more On Tuesday the 30th, we put the desk together only to discover it was damaged. I called Costco corporate, and the representative told me to take it to my local warehouse and exchange it. I also decided to return the ceiling fan because the box arrived damaged, and I assumed there was a good chance the fan was damaged as well. The representative confirmed they had 13 of the desks in stock, so I headed to the warehouse. When I arrived, I was helped by Leo at the returns desk. After I explained the situation, he told me the issue was that the desk and fan were more expensive in the warehouse than what I had paid online. Instead of doing an even exchange, they wanted to refund my purchase and have me buy new ones at the higher in-store price, meaning I'd have to pay the difference. I obviously had a problem with that since the damaged items were delivered to me that way. Leo called over his supervisor, Carissa, to see if they could honor the online price during the exchange. Before he could even finish explaining the situation, she immediately shook her head and said, "No." I then explained everything in detail, including that I had spoken with Costco corporate less than 45 minutes earlier and that they were the ones who instructed me to come to the warehouse for the exchange. The entire time, she continued shaking her head, smiling, and telling me no. Not that it should matter, but I'm also dealing with a bad back, which is one of the reasons I had these items shipped to my house in the first place. Instead, I ended up making a trip to the warehouse for nothing. Here's the thing: maybe the answer really was no. I can accept that. But how you deliver that message matters, especially when you're dealing with a frustrated customer. I never felt like she cared about the situation or even wanted to hear me out. She didn't seem concerned that Costco corporate had directed me to the warehouse or that I was there because damaged merchandise had been delivered to my home. She just wanted to tell me no and move on. That's not the kind of customer service I expected from Costco. Also, there in store model of the desk is literally damaged in the exact same spot as the one I received. Maybe it's a packing issue or something. Regardless, I'm not happy at all with the store and I really hope this gets rectified.

Optical department is terrible. Kelly at the counter was exceptionally rude. My glasses were poorly…read moreadjusted and I was rushed to leave.

Will NEVER shop at this store again. The management &…read more cashier s are Rude & ignorant. The owner needs to overhaul. I believe most only have a high school degree. I have never been treated so poorly. Hope the owner reads this & fires all of you. You lost a life long customer & from what I witnessed there were many others fed up with your disrespectful attitudes

Bought a Zurich code reader yesterday for $54.99. Got it home and plugged it into my truck to read…read morethe fault code and it would not read. Took the reader back to the store with receipt and they charge me a restocking fee of 20%! Talked to the manager and that is their policy on certain items in the store. Look President Eric Shimdt, if you are going to charge people 20% restock fee on your defective Chinese junk you should be forced to post this in your damn store. I will be talking to the Attorney Generals office about your abusive policies. I will never spend another dime at Harbor Frieght. To hell with you and your defective merchandise!

Shout out to Tessa in the shoe department! This young lady was the only attendant that gave us full…read moreattention and was tireless to be sure we found the right shoe. We really appreciate all her help and she does exceptional care with no complaints! She deserves a raise!

Not a huge selection of outdoor gear. So if that's what you're looking for go somewhere locally…read moreowned. Drove from Richland thinking they'd have it all, but was surprised to find nothing I was looking for unfortunately. The rude and pompous staff didn't help either. They acted like they were somehow better than the ppl putting money in their pockets. Since that was my first impression I most likely won't return. I'll stick with Big 5.