I've been in this store twice: First time needing appliances and the second looking to purchase a drone; not a single employee asked me if I needed help on either occasion. As a customer looking to buy, I will never visit this location again. Don't waste your time here, they don't want to be there either. read more

I do wonder what that is, is that dust or ? - https://www.instagram.com/p/BFa1Q-clTnX/?taken-by=vstorewtfe This is really how it looks, the walls, by the Check out/Manager door, right of the exit door; you can tell that people have been touching that area and that it needs to have some TLC. - https://www.instagram.com/p/BFbzVX1lTh8/?taken-by=vstorewtfe read more

Usually I love best buy, but today was pretty sad. We wanted a bluray player but I don't know what the difference is between all the different ones. So we ask the guy. He points to the card and reads off what it says on both cards. Thanks man, I was lost until you came around to read the specs to me. Now I understand completely what the differences are. See, when I read them in my own voice in my head it was all gibberish, but when I heard you read them my brain magically converted all that techie language into something that I, an averagely technological person, could comprehend. Thank you! Pathetic. Why can't you find good customer service anymore? The Tempe marketplace location is 4000 times better. read more

No wonder these stores are struggling. I was here at 11 AM. Not Many people in the store waited around for 20 minutes for someone to help me out even the slightest acknowledgment. Even had them Page them but nobody showed up. Was ready to buy about $2000 worth of electronics but no way in now read more

3 stars because only one sales person in the cell phones department was patience, her name is Janie Wayman, she was very explicit and didn't care to spend close to an hour with me without being upset or trying to go to sell to some other customer, like another sales people working there. I wish Best Buy could have all the sales people working there with better customer service, like Janie Wayman. read more

Shout out to Loomis for his awesome customer service. I bugged him for hours with questions before deciding what TVs to buy. The items were scattered all around the store and hard to find (maybe because of Black Friday prep?) so he went on a few missions to collect them for me. Look for Loomis! read more

If I could give this place ZERO stars I would.... we purchased a 65in Sony flat screen. The day of delivery, we confirmed three times that it would be delivered between 2:30-4:30 when 4:40 came around and no one had shown up yet, we called the store. They said they were running an hour late that they had called us and left a message, which they did not!! Two hours later, we call best buy back and were on hold for over an HOUR when they transfered the call to an outside company that handles their deliveries. After being on hold for 50minutes with them, they tell us our TV now will not be delivered until 8:30 PM!!!!!! I'D LIKE TO KNOW, WHAT THE HECK IS GOING ON WITH THIS COMPANY?!?!?!?! NEVER again will I EVER shop here again!! read more

Unhelpful staff, I gave them my phone to fix the battery and they gave it back with an even worse battery, won't even charge now..

The help we got from Ryan was just perfect. He found exactly what my husband needed and explained everything so we could understand. Even a couple questions I had that weren't about the product we bought. He's very knowledgeable, very kind. This guy knows his stuff! Thank you so much Ryan!! read more

Horrible service, we wanted to purchase a fridge and washer and dryer and could not get any help. We went to customer service twice and asked someone on the floor so the person working appliances was paged three times. We walked out and bought our appliances at Home Depot with excellent service there. I will not be back and it's no wonder these kind of stores are going out of business. When I told customer service we were leaving because we couldn't get any help they didn't care at all that they were losing a large sell. Don't go here for large purchases they won't help you. read more

I've visited this Best Buy location many times and have always found the customer service to be first rate. If anything, there's TOO many people who try to help you Lol... We went in there again today to purchase a new laptop. The one I wanted was out of stock so this helpful employee called around to other stores to see if anyone had it. Turns out, they had it at another store so he had them hold it for us. He couldn't have been more helpful and I appreciate that. I've also purchased a camera and an iPod from this store; again, no problems. read more

This place is like going to the circus for me always something new going on (electronics) it can be a little aggravating trying to get help but in their defense they are always very busy. I have been a regular customer for quite some time and forsee quite a few visits in the future. read more

I Had purchased a gaming desktop and came with keyboard and mouse and decided to buy the warranty for two years. First week I tried out the keyboard I noticed most of the keys didn't work. So I went to the Geek Squad at Best Buy and a guy name Ryan gave me attitude as soon as I got there saying "what do you want me to do about it, just buy another one" So he told me to go to customer service. I waited for someone's help at customer service and was sent back to the geek squad with a printed label of my warranty. Ryan gave me a blank stare when I was back at his desk again and said "what did they say now?" And I told him I had my warranty and what's the point of having it if they can't fix it. He just looked at me annoyed. I told him I wanted a refund. He just refunded me back my warranty and charged me different keyboard I had in my hand without letting me know until he had already printed out the receipt first. I've never had to put up with someone with bad attitude towards their client. It was so disrespectful for him to even answering disgusting manner. Please don't waste your time and money here especially when you don't get treated right with disrespectful attitude. read more

Normally I love this store, but a certain employee completely ruined my experience the other day. Her name is Janie. I managed to get her name, both first and last because of the treatment I received. First, she was completely rude. Doesn't say hi, just asks me what I want and doesn't even look at me. Second, she looked like she was high. Makes sense since I asked her a question and she couldn't seem to come up with an answer. I would go more into this, but I will save the rest for corporate. I will say that they should be running better background checks on their employees. I looked into this girl myself, and she doesn't model professional behavior outside of work. I will be making sure corporate knows they hire potheads who come to work stoned, and treat their employees like crap. Hopefully someone in management sees this and does their own investigation. read more

Came in with a friend yesterday before close to get a gaming headset exchanged and the msn at check out didn't help for shit basically said there's nothing he can do and just waited until the store closed so we had to leave and of course he was wearing a blank name tag but he was wearing a hat and glasses. Only reason I'm giving this place a 2 star review is because when we came in the next day the young women that helped us was very helpful and got the headset exchanged immediately. So I guess this place has some good workers but that first guy was god awful and idk how he's employed. read more

IF YOU WANT THINGS DONE CORRECTLY DON'T PURCHASE FROM HERE. I had purchased a washer/dryer, pedestals for them to sit on, and a fridge in store for my first house. It was all supposed to be delivered and installed today (Jan 6th), about a week after I bought it. Seemed smooth sailing at first. Saturday (4th) I get a call from customer service that my fridge did not arrive in the warehouse and they wouldn't be able to get it to me until the 22nd. Since I don't want to go a month without a fridge I ended up having to return that and go to Lowe's. I unfortunately kept the washer and dryer delivery. Delivery day rolls around today, and they pull a champagne washer dryer off the truck with white pedestals. The pedestals were supposed to be white, because my washer dryer was supposed to be white so they would have matched. Call customer service and apparently the guy who helped me in store (don't remember this one's name but it doesn't matter they're all awful) put in the wrong skew, despite the fact I told him multiple times, and emphasized it again when he told me the price for the champagne pedestals, that I wanted everything in white. I really don't care that much about the color, more so about the fact that the champagne pedestals are more expensive so getting everything in white was cheaper, and I'm sure as hell not going to have my brand new set I spent a fortune on be mismatched. Now I have to wait for tomorrow to get everything fixed because the delivery guys need to return my stuff to the warehouse and it has to be confirmed before I can adjust the order. Now to the laundromat I go. I thought buying the house itself was the stressful part, but Best Buy definitely went above and beyond in proving me wrong. read more

This Best Buy sucks. Customer service is terrible. I went in to buy 3 different electronic devices. All 3 times they were out of stock and told me to go to the BB in Gilbert. I will drive the few extra miles to go to the Gilbert location. At least they know how to stock a store. Geek Squad is good at this store. GM and most blue shirts should be canned. read more

I want to say this review is not necessarily for this location but the whole Best Buy institution as a whole. Let me first say, the reason for my visit is because I received an email on my birthday for 10% off a given item. So today, I went to buy a couple of things which I picked up and went to check out and I handed the lady the certificate because I printed it up. It didn't take in the register. So she looked at the fine print and it said exceptions were TVs, cameras, smart devices such as a Lenovo clock that I was purchasing. This coupon for 10% off was not for anything great, but for DVDs, mice, keyboards, but nothing that would be that great to purchase for a birthday present for myself. The girl at the register was nice I give her that one star because of her courtesy and not making a big deal out of it. Beware of BEST BUY THOUGH...they are a bait and switch company! You should be able to get anything for your birthday though out the store for 10% off a single item. I wanted a Lenovo Smart clock for which I probably would have had $4 off because it was on sale at $39.99! So...now they have lost a customer that has been coming their stores for at least 10 - 15 years for just those $4. Thank you Best buy! You made my decision not to ever get anything ever again from your stores! Bye forever! read more

I just had a small TV repaired for the 2nd time with my Geek Squad warranty. The man from the Geek Squad who returned my TV to me said there was no reason to turn it. I took it home and turned it on to find a 4 1/2 inch vertical line across the screen. I went back. This time I was lucky enough to have Ryan help me. He gets things done! The manager, James, ended up coming over to get things finalized. I hate that you can't reach anyone by phone and that you usually have to wait in line for service but Ryan, James and Ross really helped to improve my day. I was offered an exchange for my TV or credit. Thank you Ryan, James and Ross! read more

Is there a minus one link somewhere? Prepaid online for a store pickup, against my better judgment. You see, earlier this year, I needed a new phone. BB had one on sale with activation. Called the store, "can you do this?" "Yes we can." So, we drove the hour to the store (in ND) where I was told "we don't do that " So, when I went to pickup my item after the one hour wait time, with a pic of the order, of course there was no record of it. Why aren't I surprised? I was able to get a refund from PayPal. read more

On March 29 I bought my husband a pair of beats for his birthday that was on April 11. They didn't work out and needed to return on April 17. NOPE! Best Buy has a ridiculous 15 day return policy, I'll just stick with Amazon and Target! read more

The employees in the departments that I shopped in had knowledge of the items they were selling which helped me make a decision. Purchased a printer, speaker, ink, and a DVD writer. read more

Worst Buy: A Brief But Crappy Encounter. I came to this location with hopes to have my phone (screen broken and not able to use) repaired. Before I begin retelling the experience I'd like to say that I wasn't upset that I couldn't get it fixed there. This is about the employees' customer service or lack of it, that I'm complaining about. Their geek squad service is supposed to be able to fix phones and other electronics. However the employees' customer service was practically non-existent. I arrived at the store and they had put up signs that read something along the lines of curbside pickup only. I understood the signs, however I thought maybe I could at least ask if I would be able to do something online about fixing the phone or if maybe they could offer a better suggestion. A store is supposed to provide a service or item of sorts for a price aren't they? So why is it that they couldn't have tried harder to get rid of me than they did, even though waited in line patiently to inquire about their services? It was my turn to pull up to the first attendant, so I rolled down my window and he asked my name for pick up. I replied telling him that I had just been in line waiting to ask if there was a way to get my phone fixed, maybe online or something since it seemed they were only open for curbside pick up? He responded saying they could only do online pick up, as if any of what I had said didn't matter to him. As I proceeded to further inquire into if there was a way to get my phone fixed, he walked off like he didn't hear me. So I was naturally somewhat confused and thought maybe he indeed hadn't heard my follow up question. I waited a sec for him to turn around to try and ask something again, since that was kinda brief and I had more to ask. That didn't happen for a bit, he started talking into his headset and then turned around and walked back to the car and I asked my previous question again thinking he'd hear and listen to what I was trying to get across. He stepped back and motioned me over to the next attendant, so I pulled up to the second one. He told me as I was pulling up they were only doing curbside pick up. I said "Alright, do you know if I would be able to get my phone fixed through Best buy's website?" He replied, "Our Geek squad service is closed here, and the store isn't accepting repairs here right now" So I asked, "Okay but is there any way I'd be able to get my phone fixed online through best buy or do you know of any place I could get it repaired maybe?" He then told me that I would not be able to do it online and that the only other place would be Batteries Plus, and that they are also closed. I then proceeded to drive to Office Max, where they had the screen fixed and phone functional in upwards of an hour. Go to Office Max and save yourself the trouble if you can. read more

I needed some new parts for my computer. The Geek Squad told me I could buy them in store then they'd help me install them. First, the Best Buy employee helping me picked out the wrong parts. I then had to return them and have the Geek Squad employee go pick me out the correct parts. One of the parts had to be ordered so he told me they'd contact me then I could bring my computer in to put the part in. It had been two weeks past the date they told me it would arrive so I called them. I was told the part was never ordered. I was then told they couldn't find the order. FINALLY I was told the part had been there, they just forgot to call me. Once I went in to install the part, they told me they couldn't find the order once again. They then told me someone had already picked it up. Finally they found the part and told me it would take about 2 minutes to install. An hour later my computer was ready. I would not recommend this location. read more

Best Buy has a bunch of stuff, but there seems to be a major shortage of employees who don't know anything about that stuff. Best Buy's prices aren't too entirely too friendly for the selection they have, but they do seems to always have what you need when you need it (If you're willing to pay their high prices.) Lots of online retailers have lower prices and more of a selection. Though most of the staff can't tell you much about it's products, with a little research of your own, Best Buy is a pretty neat place. Especially when you begin to enter Best Buy's in more heavily populated areas! read more

I needed a new router for my casita because the existing one was no longer working. The nice young man who helped me told me that I was capable of replacing it on my own. He told me to follow the easy instructions provided inside the box. I was able to replace it by following the set up instructions. I'm very thankful that he told me this because an AV company quoted me at least $400 to replace the router. Thank you for being honest and saving me hundreds of dollars. I will return to Best Buy at Superstition Springs for my future electronic purchases. read more

I needed a new router for my casita because the existing one was no longer working. The nice young man who helped me told me that I was capable of replacing it on my own. He told me to follow the easy set up instructions provided inside the box. I was able to replace it by following the set up instructions. I'm very thankful that he told me this because an AV company quoted me at least $400 to replace the router. Thank you for being honest and saving me a hundreds of dollars! I will return to Best Buy at Superstition for my future electronic purchases. read more

My review sounds similar to others. I went to the apple website to get a new battery repair for an iPhone. Spoke to a rep from Apple. They said that if we made an appt, they would do the replacement immediately, while we wait. The Apple website suggested BestBuy and said it was the closest option. Made the appt. turns out the appt really means nothing at BestBuy. I waited in line, then was told to sit and wait. Then the young man told me he had to check the battery, then he ran diagnostics, then confirmed the battery needed replaced, then told me he call me in about three hours when my phone was ready?????! 3 hours to replace a battery, when I had an appt? I walked out. Went down the street to UBreakIt cell phone repair shop and they fixed it immediately. read more

This is a litle long, but worth reading..... After my last experience here I am never shopping at this or any Best Buy store ever again. I came here in September looking for a TV. The associate helping me convinced me to purchase a TV that was an "open box" model and told me that there was nothing wrong with it and they had simply taken this TV out of the box thinking they needed it for display but later realized they didn't. Looking back, that sounds ridiculous but at the time I just wanted to buy a stupid TV so I didn't have to continue shopping for one and I got an extra 10% discount so it seemed like a good deal so I decided to purchase it. I brought the Tv and all the parts that came with it back home. A few weeks later I moved into my new place and when I went to assemble the TV before my cable person was supposed to come over to set up my service I realized that I was missing part of the stand, so basically I had to lean the TV up against the wall. I called best buy and explained what happened. I asked if I could have the part that went with the TV they currently have on display at the store. I was told they throw all those things away, which I knew that was a lie bc that makes no sense whatsoever. I was then told that I could purchase a wall mount or pay for the part myself and they would order it for me. After arguing and being put on hold several times i was told that they would order the part for me and pay for it. Ok great. I was told it might take several weeks to come in. So flash forward 3 weeks and of course I have heard nothing. I call the store and the associate tells me that he will call me back because he didn't want me to wait on hold while he looked up my information. About 3 hours go by and of course I haven't gotten a call back. So I called again and the same associate answers the phone and I told him that I was waiting for him to call me back and he tells me that there was a problem with the shipment so they will need to reorder it which basically tells me that they never ordered it in the first place. Awesome. So he proceeds to promise to me that he will "reorder" it and it should be there in a week. One week goes by and I have heard nothing. I call the store again. The associate I speak with tells me that he is going to discuss this with the person that helped the last time and find out what's going on as he "doesn't see a record" of my order and that he will call me back. About 7 hours later I of course haven't gotten a call back. So I call the store and am told that that employee had gone home for the day. I asked to speak to the manager which is apparently what I should have done the first time I called but I guess I didn't realize until this point that all of their associates are apparently incapable of doing anything they say they are going to do. I finally get the manager on the phone. I tell him the whole ordeal and he tells me that he will order the part for me. I said "will you really order it because you are the 3rd person who has told me that" and he said "of course. I'm the manager." About 20 minutes later he calls me back and says that he has a better idea and why don't I come in and pick up the part that belongs to the floor model (so yes the first person lied to me when he said they throw them away). I was so happy and he told me that he would leave it at customer services and gave me the name of the supervisor on duty to ask for. The next day I go in there to pick it up. Of course the person I was supposed to ask for didn't know what I was talking about and the part was not waiting at customer service like I was promised BY THE MANAGER. So some other person gets called over and I explain the situation to him and about 10 minutes later he finally appears with the part. I'm happy that I finally have the part and that my TV is no longer leaning against my wall but I'm truly appalled that every single person I encountered there blatantly lied to me. I could see if one or two people did, but even the manager told me he would do something and did not do it. This was beyond poor customer service. If I am ever forced to by another TV or any electronic device in the future it will most certainly not be at Best Buy. read more

Shout out to Scott Irwin for sharing his expertise. It had been 6 years since I had bought a TV so his help was very needed and much appreciated. He didn't mind our countless questions and multiple visits until we felt comfortable to buy. Great price too. We'll be back when we need a new one. read more

Do not shop at Best Buy!! They have a FIFTEEN DAY RETURN POLICY ON EVERYTHING!! Even if it is DEFECTIVE!! I bought a pair of $150 headphones, 17 days ago. They have a short in the left ear bud. I used them four times, for an hour, to take walks .. I tried to exchange them this morning and they refused, stating their return policy! So do not purchase from them. Especially something of value. They do not and will not stand behind their merchandise after FIFTEEN DAYS!! I don't even know how that can be legal! read more

High prices and refusal to offer the 10% military discount that every other best buy Ive been to offers earns this place 1 star. Came in to purchase an otterbox case for my s7 edge. I found one, but it was priced almost 20% more than Frys, Target and Staples. They did a price match, which was cool, but then wouldnt offer the customary discount Ive recieved at every other best buy. Cashier said that none - anywhere - offer this discount. I spoke with a manager who told me that they currently do not offer a military discount and never have. Kind of lame. Best Buys corporate site seems to claim it is up to each location whether they want to offer this discount. Well, you have a 1 star review and will be getting no more of my business until you change this policy to be in line with most othet best buys. read more

There are a lot of employees in this store but not very many helpful people. Left without buying the two things I wanted. Pretty disappointed. Maybe I just had bad luck. read more

Dear best buy you made my trying to buy my mac book air a real pain in the ass. After 5 attempts by phone with the automated answering system telling me how important my business is to them 50 times and no one picking up the phone to finally getting a semi live person that puts me on hold and never returns to almost completing the transaction and then the clerk telling me they can't look up my account # so I have to call my wife to get the # and call again to start the process over. Oh and when you pick the item up a drivers lic. Isn't good enough u need the bb cc that you used as well. Whew I was worn out from the process. read more

I went into look at purchasing a refrigerator,,, the help I received and the way I was treated I will not do business there again. The staff did not try to be accommodating and it did not seem excited to sell me a refrigerator. I took my business to Lowe's I will be canceling my Best Buy credit card. Customer service is non existent. I guess when you are paid hourly, it does not matter to try and treat customers as a positive but just do your time so you can collect a check. SAD read more

Took forever to get service in the computer department, and it's not like they were busy. It's a good thing I was already educated on exactly what I wanted, but it also meant I knew more about the PC's than the people selling them. I pity the old lady or some other stereotypical non-computer literate person who buys their stuff at Best Buy. read more

Holy Crap! The service in this place is a joke! Have you ever tried to call them? I sat waiting, and waiting, and waiting. When I went to the store I saw a gaggle of them talking, and not one person came up to help me. read more

So the battery for my I-Phone 6 seemed to be going dead. I called and made an appointment for the next day at 10am and was immediately seen by a Geek Squad member. She stated she would have to do a diagnostic test. I said fine and five minutes later she came back and stated it did need a new battery and that it would take 3-4 hours to replace. (To me that seems excessive but what do I know}.At first I told her I would come back at another time. So she went back to get my phone which took another 5 minutes and upon her return, I had changed my mind and told her to replace the battery. She said she had to fill out some paperwork and would be back "shortly" to ring up the transaction. I assumed (big mistake) that shortly meant a few minutes. Thirty minutes later she returned and rang up the transaction using the excuse that Apple requires a myriad of paperwork that needs to be filled out. I asked to speak to the manager, a lady named Leslie, who said the same about the paperwork. I asked why wasn't I told it would take so long to turn in, but the only answer I received was the Apple requires excuse. Then she told me my phone would be ready for pickup at 2pm. I jokingly, or so I thought, asked if I would have to wait the same amount of time to pick-up my phone. Surprisingly, she said it was a possibility. Needless to say I was a little disturbed. After I left, I wish I had asked her why I couldn't have paid for the service and then they could have done the paperwork for Apple after I left. Because if I remember correctly, I did not have to sign anything after the initial diagnostic test. If none of that is possible then the person that takes the appointment request should at least have the decency to tell the customer the time needed for an I-Phone battery change. "It will take you 40-45 minutes to check in, 3-4 hours to replace the battery, and another 30-45 minutes to pickup the phone." read more

They had what I needed when I needed it. This best buy has been around forever too. I like it. I got no issues with it!!

Superstition Springs Mesa Arizona On friday my family became eligible for Sprint 24 month contract upgrade, 4 phones. My family had decided to upgrade to (3) Gs7 and (1) Gs7 Edge. I sent my son into this location to check availabilIty and pricing of these 4 phones for 24 month contract upgrade. He spoke with the cellphone manager, who confirmed all 4 phones in stock, available for 24 month contract upgrade and price of each. After my workday ended (830pm), my family went into this location. We were greeted at the cellphone area by a nice young woman. I informed her my son had been in earlier and we were here to upgrade our phones. She went to check that the phones were in stock. She returned and said all 4 were in stock, but she could only upgrade 2 on the account. I asked why and her response was new release phones are restricted to 2 upgrades per account. I requested to speak to the manager. After several minutes, she returned with a man who identified himself as the building manager. He informed me of the 2 upgrade contract limit. With some questioning he related that it is a Bestbuy system limit, not Sprint. He futher stated it carried over between locations and Bestbuy online. Additionally, it would be 90 days before phones 3 and 4 could be upgraded at Bestbuy. We left without any phones, wondering why the building manager let a $2500 sale walk away. At home, I went to Bestbuy online to try the system. The online system only processes one phone upgrade at a time. So, I would have to wait until after activating phone 1 to process phone 2. Saturday, I called the Fiesta mall location. Phones were in stock. We went to Fiesta mall location and upgraded all 4 phones without any issues or mention of system limits. read more