They source their services to call centers. If you can comprehend their language and vice versa, you might make progress, but you won't spend less than an hour dealing with your issue in Tucson. You could have driven to at least one of the stores here in town twice, and once and back, with the other store that offers vehicle installations. Unfortunately, you can't get hold of someone on the phone at the store, at least when I've spent an hour trying to get a hold of somebody local. On the positive side, the installation was completed over three visits on Wetmore, which is a 40-minute drive one way. I should have used the Auto Installer like Audio Express, etc., nearby in case anything went wrong or needed further attention. Unfortunately, my truck failed inspection because the Best Buy technician did not properly install the reader that the admissions must use to read the readings on your vehicle . The job was halfway done when I encountered issues with the Remote Start they installed with the female port of the key fob. This port broke, preventing you from charging the Remote Start to the vehicle. Now I have to try to get that replaced under my covered warranty with Best Buy. The name of the store should be Worst Buy. Overall, the customer service was terrible. They should either go out of business or switch to an online-only model, similar to Circuit City. It's too bad they are a monopoly on TVs, surround sound systems, computers, electronics, etc. I definitely would not recommend these guys at all. It amazes me how much information these foreign countries have on us, US citizens, so these greedy CEOs can keep making their millions and paying workers in Guatemala a dollar a day or whatever it is. Truly, it's not customer service that's for sure. Oh, and good luck to you. read more

I booked an official Apple iPad "Drop Off" appointment on: * Sunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706 I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict. The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened. Then came the real twist. When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased. At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me. Today felt less like customer service and more like: "Don't repair it... replace it. And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales? I hope not. Because today, I wasn't served--I was turned away without a chance. read more

I just received a brand new Samsung Range. After connecting the power, the door will not open. I am handicapped. I tried calling the store. All I get is their AI garbage. I got the 5 year best buy warranty and the AI will not transfer me to a person. It told me to go visit the store and speak to someone there. I have used Best Buy for years, but after this, I will be using Home Depot or Lowes. You guys just lost a loyal customer. read more

Purchased a microwave and when opened, box not fully sealed the plate inside was stained with dried liquid, inside was greasy and dirty as well. Called and wa stole it wasn't an open box but somehow it was filthy inside. Parts opened as if someone. Somehow opened bags and unwrapped. Looks like this will be returned as I have no clue what dried up liquid stains are and neither does the store. Also store made no offer to resolve this so they can have the microwave back. read more

Solely based on customer experience. I went in to try on the ours ring and I couldn't find it at first. So I went to the front to ask for some help. There were two ladies, I'm pretty sure it said geek squad on her shirt and her name was "Monica" I asked them if they knew where I could find the ring at. And she responded very rudely to check with customer service. I am a very kind person very understanding and the rudeness just wasn't necessary. I will say after I found the ring, pressed the siding video an incredibly kind woman came up and asked if I needed help. I wish I saw his name because it was the complete opposite of my first interaction. read more

The computer repair section has some top notch repair technicians. One in particular, Miguel helped me bring my hacked Desktop computer back up and running. A complete scan and repair was done. Miguel further provided me with knowledge on what to look for when a hacker gets into my computer and how to rid of his presence. I am totally impressed with his knowledge and advice. I highly recommend this repair facility and be sure to ask for Miguel. Top Notch! read more

I'm not very comfortable with tech and I usually avoid Best Buy stores. But I absolutely had to get a new phone and Vanessa went Above and Beyond in assisting me! Her friendliness and sense of humor made me comfortable, while she was skillfully, and efficiently assisting me. After a frustrating week of cell phone challenges, she made my day! read more

Went to have some work done on a MacBook that died unexpectedly. Not great service at pick up and had some questions they wouldn't or couldn't explain the issues with the MacBook. On the way out got the store managers card and asked for him rather than send an email. Mr Ochoa was polite, friendly and knowledgeable I appreciate his time and efforts to explain it to me. I am very grateful for his time. Hopefully other staff will model his behaviors. read more

I bought Samsung 24 cell phone and protection plan from best buy. I brought my phone in for a screen repair and paid 199 for the repair. After receiving my phone back I immediately notice the phone would not keep calls. I went back to the geek squad but they denied damaging the phone. I finally sent the phone to Samsung who said that the mother board was damage. Best buy refuses to fix or replace the phone. This company is horrible to consumers. I would recommend anyone to purchase anything from best buy. read more

The level of incompetence in this place not just in the store but the geek squad, just do yourself a favor and make the drive to Apple Store regarding any Apple repairs. Twice I've gone to them and they've done nothing but waste my time. DO NOT GIVE THEM YOUR TIME read more

Horrible service. They do not have registers to check out. You have to wait in line with the pickup orders and returns. Super long wait. Would never shop here again! read more

Worse curb side service!! Item hasn't been ready for over two days. Sent someone to store to find out what was happening and was told product wasn't ready and would let me know when. Wtf? What do you mean? Website said same day pick up assholes! Try calling their store, no one picks up at all!! read more

This store and the service I've received from Best Buy is atrocious and deserves no interaction. I returned a laptop on 3/4 and it's now 4/6 without receiving my refund. Corporate could not tell me when it was sent or where it was. I have been hung up on, bounced around, calls not returned. I encourage others to avoid Best Buy and shop else where. Best Buy should close. Do not shop at Best Buy because they don't care about their customers and lack all business sense. read more

It's a typical Best Buy. The store is always clean, but the shelves are often cluttered, with items in the wrong place. I came here recently to purchase a few home theater items as well as new camera lenses for my Nikon. I was not very impressed with the selection. However, I received great customer service here as usual. During a recent visit, I was immediately greeted upon arrival, and was asked if I needed help finding anything. The woman who helped me was fantastic, and extremely knowledgeable about the cameras and what they had in stock. When it came to finding the home theater items, she solicited the aid of a coworker, who was equally as knowledgeable and helpful. Color me impressed. Both of them were awesome, and offered to order what I wanted online, and pick it up later from them. However I did not want to buy anything without seeing it in person first. That said, I did not leave disappointed, and would still come back to this place in a heartbeat. read more

Workers lazy, don't have any sense of direction they be getting lost in their own store. I think the requirements to work here is u need to be lacking your cerebral cortex. read more

Gross store no clue what's going on on in there in regards to check out and service. Good luck in the queue. Plenty of "blue shirts" talking to each other passing off the opportunity to help to the next unlucky blue shirt read more

Refused to let me pick up my order. I had to drive back home and they called me later admitting their mistake. Didn't even apologize for wasting my whole day. Edit- went to pick it up and they still said it was under a different name. I told them I was called and told by their call center it was under my name now and the guy said "they don't know how we work around here". Canceled my order. read more

Service is hit or miss at best. Seem severely understaffed. Once someone finally came to help us we found what we were looking for easily enough. We saw several people get tired of waiting for help and walking out. Seems an odd way to win repeat customers. read more

I bought two TV's here & when I came home & plugged in my new 70 inch Insignia, I found out the TV didn't work at all. There was a line across the top of the screen & I was immediately disappointed. I went to exchange my TV on my day off & dealt with an associate by the name of Hector M. He told me there was no way the TV was sold damaged & refused my return. He didn't offer any further assistance & when I asked if there was any other manager I could speak to he told me "yeah but he's not here right now so he can't help you." He was extremely rude & unprofessional. He didn't even bother inspecting the TV & said that he wouldn't accept the exchange due to "customer damage." I asked him to give me a corporate number I could call & he gave me a number for customer service. This is unacceptable & now I see why this location has such low reviews. I was sold a TV that was damaged upon buying & was refused an exchange or return & offered no other options. It seems like the associate enjoys telling customers no. Instantly blamed me without asking me any questions. read more

Don't bother trying to call them for information if you are calling from out of town as they do not have anyone answering the phones and direct you to an animated person who knows nothing. Best Buy I will spend my money with someone who really cares about Customer Relations!!! read more

I could give this location zero stars I would. The technician gave me attitude about the installation of my $1700 television. Every question I asked him about the installation was "I don't know".I asked about a specific item that is supposed to come wirh the TV. Again, I don't know he says. I explain to him that I needed him to make sure because if it wasn't there I would have to return it. He ultimately refused to deliver my television, and told me that he leaving it at another store. "You can do if yourself is what he said. Then when I asked him his name, he gave me a fake name(I found this out when I called to complain) I got a half ass apology from someone on the 1-800 number, but no one called to discuss this with me. I'm returning my purchase and will NEVER shop from Best Buy or another Geek Squad Installation again. read more

This location appears to be a satellite location it's nowhere near as large as the one on Broadway but it is an electronic store so what can you find besides electronics only thing I dislike are those people in here trying to sell you tv cable and dish network and DirecTV. I didn't come here to purchase television services I came here to looking to purchase electronics. I do like that the staff is friendly and willing to assist you with your questions and concerns. Some items seem to be a little bit more pricey than they are at their competitors such as target or Walmart then again target and Walmart and electronic stores the big box stores. Do I like shopping if I do so Wenning I do need some more electronics I'll definitely keep them in mind. read more

Order 1118279549001. Texted morning of to confirm deliver of our range. Then no call no showed. When I called 30 min past your window you tell me you aren't coming until two weeks later. All paperwork is written proof of a delivery on the 12. Then when I go back INSIDE to cancel the order in person you can't even do that correctly. Telling me it has to be in 3 separate transactions and you are only able to do 2 of them at the present time. You are a horrid wretched awful company. read more

Best Buy SW Tucson - Electronics Near Me - Tucson, Arizona

I went in to purchase something specific. I asked one of the "blue shirts", and he was an idiot, he had no idea what I was talking about. He looked at me with @____@......blank stare. He pointed in a general direction, still with that deer in the headlights look.... I walked around for about ten minutes while at least three sales people in blue shirts....walked by me. I finally asked the guy at the door and HE directed me right where I needed to be. The sales person there....hooked me up with just what I needed. Best Buy, get a clue..........customer service is everything. Just because I was not buying a flat screen TV, or a 400 dollar pair of Beats, does not make me less valuable as a customer. It is hot or miss there, and that is an issue. One the positive side the person in the audio department did not try and up sell me, and actually gat me what I needed and was quite pleasant. He asked me if he could help me, as soon as I walked into the area. THAT is what customer service is. read more

Best Buy SW Tucson - Beautiful sunny day outside Best Buy - Electronics Near Me - Tucson, Arizona

The stereo installer here is very polite, can't say that for the staff at the customer service area but this guy was really helpful. I did the install myself but I did call him for help and he explained the install to me over the phone and now I have every done. I would recommend the install guys service. I also purchased a pioneer 1330 $300 and parts $130 no install cause that was $240 extra. read more

Sometimes, during a particularly stressful holiday, I'll have shopping nightmares. Not the figurative type, but the kind where I'm actually asleep. I toss and turn as my bad dream has me needing to buy something fast while the salesmen ignore me, the items I want are all out of stock, and the toilet is in the middle of the store with no privacy. Unfortunately, this is how I felt during my actual (waking) trip to this new Best Buy store. Well, all except for the toilet thing. Salesmen: Smelled of a very recent smoking break, had no idea what inventory they had, were less than excited to find answers. Inventory: Out of just about everydamnedthing. Toilet: Where it should be - in the bathroom in back with a privacy stall included. Two stars because we only worked with the computer people, so I have no idea how the rest of the store is. Also, they eventually did offer to call another store for us. read more

If Best Buy had its own personal hell it would be at this location in South Tucson. I needed a heavy duty laser printer for my small business. After doing my research online, I went into the store to do my due diligence and hopefully lean more. I feel better about making large purchases in person and had gone to Beat Buy with the intention of taking the printer I needed home. The store was so DIRTY and all the printers had a thick layer of grime and dust everywhere. There were obvious broken display printers on display, one printer had a handwritten sticky note on it warning customers of broken glass on the display screen. After 3 associates claiming they would be "right back" and waiting my turn for about 30min, I was addressed by a sales associate. After explaining what I was looking for (in as much detail as I could), another woman came screaming from behind me "I was first! I was first!" The sales associate then proceeded to ignore me and assist the screaming woman as he walked past me. I left the store and went to Office Depot where my experience was 100x better and I ended up purchasing the high capacity printer I needed, replacement toner, and paper for the next 3 months. Office Max should send Best Buy (at the Santa Cruz location) a thank you card for sending them so many customers. Just runaway from this particular Best Buy and never look back! read more

Reading the other reviews, I'm not sure what they lack here that they have at other chains in town. It seems to me that they are the same everywhere in the country. No exception to that rule from what I've seen. That said, I'll base my review on service. It's been deplorable sometimes, average most, and exceptional once. Return policies are notoriously tricky with Best Buy. This place can be a zoo at times. As with everything else located in this plaza, my review wouldn't be complete if I didn't kick and scream about the parking lot. What a nightmare it is to drive around this place!! read more

We brought back a flash drive which we purchased 3 weeks ago. Our refund was denied because Best Buy has a 2 week return policy . Amazon has a more liberal and user friendly policy when it comes to returns. So why should we get into our car and drive all the way to Best Buy when you can sit on your couch and order electronics and if doesn't work out you don't have to race to the store to get your refund. If they keep this up Best Buy will end up just like Circuit City. read more

I went in to buy a TV. There were a few customers and several blue shirts hanging out in appliance side of the store. I wandered around the TV section looking for the specific TV that I came in for. Eventually the guy from Cox cable came over and gave me a hand. They found a blue shirt with a ladder to grab the TV off the shelf, they rang me up and I left. There was zero customer service. I was wandering around the store for a good 10 minutes before anyone asked if I needed help. If it weren't for the Cox guy, I would probably still be there. Just know exactly what you want if you have to shop here. Hopefully you can find it yourself, and get the heck out of there. read more

I was refused a return for no reason! I was within the 2 week policy but they said because of a quarter-inch scuff they can't take it back? Its a brand new Xbox X that's work's fine and nothings wrong. I talked to the supervisor AJ and the manager of Geek squad Andrew to help and they were terrible to me. They refused to let me talk to the GM . I've always bought Geek sqaud services and plans. And most my electronics are from there. This location is awful and its leadership is where it is coming from! read more

I love this Best Buy. The staff is always friendly and helpful. I don't even need to ask for assistance, it is always offered of the associates own will. I have found that they are always knowledgeable on the products I have questions and concerns about. I am so happy that there is a Best Buy on my side of town. It's wonderful and convenient. The young lady who helped me with my questions and knew everything I needed answered. I feel horrible because I can't remember her name. I believe it was Yira or Yara...she helped me with my purchase of my Nintendo Switch and made sure to inform me on all the specs and details of the product and the insurance that I could purchase should the product ever be damaged. As long as this location is open, I will always go there for my electronic needs. read more

Worst customer service ever! They Delivered a defective product, guaranteed replacement of the part on a Saturday. Spoke with someone in the local store no less than 4 times and was always told it would be replaced this Saturday. It's needless to say, it's Saturday and when I called back to confirm I was told they had no record any delivery today . The worst part is that I was consistently lied to . They don't care. read more

Sales are Ok. Geek Squad satff is incompetent. They do not think out of the box. TO AVOID ABSOLUTELY! read more

My vintage Mac was beyond repair. Attempting to save a few dollars, I purchased a PC. The more I used it, the more I missed my Mac. I brought it back with the box in perfect condition and the staff was fabulous. I exchanged it for a Mac and I am again reminded why I love Macs and Best Buy customer service. Thank you Best Buy. You have a customer for life. read more

I am extremely disappointed and $30 poorer. I had budgeted a new ink cartridge into my plans, but no more. I went in to the Best Buy at Spectrum Plaza and purchased a new cartridge set for my printer. I asked an associate for help and he chose the one for the printer I said I had. I get home, open the package only to find it is a lot fatter than the cartridges in my printer. WRONG SIZE!!!! The next day I return to customer service and I am informed that they cannot refund me my money because the package has been opened. REALLY?!?!? Their moronic employee told me I had the right cartridge for my printer. I was trusting those who are supposed to be in the know. Nope, that is policy. I should of have known by looking at my old cartridges. I wasn't home to do that and I had not used that printer in about two years. Don't trust the Best Buy employees working on the floor. They are just there. Mindless figures in blue shirts! read more

A ton of employees running around. A few are helpful. Prices are good to very high. Wonderful when you are buying something. A pain when you are returning or exchanging. High pressure to buy some stuff ........ Mixed ....... read more

Been coming to this location for years because it's closest to my home however this last visit was not pleasant. Was not able to return an item due to my elite status changing (had no idea this could happen) therefore different status have different return policies and was turned away for being a few days too late. I've been a customer for many years and spent thousands of dollars with this company yet they did not bother to take that into consideration or make an exception. I understand policies need to be followed but the message was not delivered in a professional manner by the mobile lead named Jon. He was very sarcastic and short and that made me feel worse. Spoke to the GM and he gave me some BS excuse why he couldn't make an exception on this return/exchange. read more

Can always catch a group of Employees outside smoking! Flag them Down in the store for help and they still smell! Otherwise nice store, usually have what I need in stock. read more

Usually love Best Buy. They are my go-to electronics hub. Went to buy a PS4 controller and found that they were more expensive than their competitors. Asked if they price matched and they said yes at first. Then when they found out how much different it was, they made some BS excuse about how they can't match the price due to not being able to compete with other companies shipping methods. If you can't do it, then don't claim it. So they lost out on other items I was going to buy. read more