Flipped my car and laptop was ruined. Thankfully, I put 2 year protection on it, and was able to use store credit to acquire the same one. Employees made it a painless process. All ready for the spring semester now. The laptop had a different promotion, and I got to keep the $80 store credit. Definitely worth the money. read more

Best Buy - Bought this laptop before the fall semester started. - Electronics Near Me - Valdosta, Georgia

I dropped my old iPhone to get repaired and the Geek Squad crew took care of me. Please pass my sincere thanks to Tatianna & Cooper for making sure my phone was good to go! read more

I received great customer service during my visit. I was greeted as soon as I walked in. I told the employee the AC power cord that was needing and she helped me find in just a few seconds. The cashier was very friendly and provided great customer service. The store is well organized and seems like it has any electronic you could want. They also have great deals and reasonable prices. read more

My husband wanted Windows 11. He used the Best Buy Valdosta website to purchase a "copy". Apparently, the way its done now is you are sent an email with the code. Fair enough. If the code worked. We tried to sort this out. We called, and each time (except for once) we are given an outsourced entity whom I can barely understand. The one time we did reach a human, they told us to drive the 2 hours to Valdosta and "bring it in". We live in Blackshear. Nope. Then we were told to talk to Microsoft. Why? We purchased the item from Best Buy. Not Microsoft. After exhausting every avenue, we filed for resolution with Paypal to get out money back ($140.00). The bottom line is that this is beyond horrible customer service. After over 20 years of doing business with Best Buy, we will never buy anything from them again. I strongly urge Best Buy to take a long hard look at their customer service department and how about we keep it in the USA. Why is it outsourced. I imagine BB doesn't have to pay as much but remember, you get what you pay for. read more

I pre ordered a device, called the store and talked to a real person and exchanged the order confirmation all to make sure it would be there. After receiving a notification telling me it was ready to pick up, I show up for them to tell me they have it on back order now and I have to wait over a month. Employee goes "uhhh you wanna cancel that?" yeah I do tubby. no help, no service, nothing to compensate for their lack of communication just a simple "you wanna get out of my hair and cancel this" I'll never shop at a Best Buy again read more

if I could give them a zero star review, I would. Waited for 45 minutes to be told. I needed an appointment to see geek squad. Which is interesting as I told another geek squad member I didn't have an appt and she stated shouldn't be a problem and he will be right with you. I told them I tried to make an appointment online prior to coming however was hung up on three times in a row. Store says it's a call center issue. However, it was a direct line to their store. No option to make it online. So I go to make an appt which is of course another line to stand in. They then give appointment an hour and a half later. I drove an hour to get to the store.Lies all around. Worst store ever. read more

I have an appointment. I was texted to be sure that I would be there. So when I get there no one available to fix what I made the appointment for Also I was told that the part I needed wasn't available. So why didn't I get that information when I came in first time? Never been to this site I was waited on in less than 30 minutes. Term is pathetic. I have purchased 100's of items from Best Buy, but I will never buy another product again from this site. read more

Worst customer service. Waited patiently while employee helped another customer, after he checked them out he disappeared and never came back. Stood there 40 minutes and he never returned.. looked for someone else to help, couldn't find anyone besides the one person at the register with 10 people in line. read more

Their geek squad sucks! Went down there to get my mom's phone back fixed and they didn't have the part, and they would call us whenever it came in and we would come back and fix it. Never got a call and the number you call for the store sends you to a call center, and no one from the store.... Wouldn't recommend their geek squad to anyone! read more

Went to get a tv saw a ticket price advertised label, the TV was not displayed. Employee had to go to the storage room to retrieve it and we went to register and paid for it. We returned home and open the box took out the TV but no TV cord was in the box and there was trash with a brown leaf from a tree was there It was used. Took it back Manager asked "did anyone tell u that this was a open box". NO NO NO they did not. Who whats a used TV, I don't. So I asked to replace it with the same one(LG TV). The Manager said it would cost us more to get it. I couldn't believe it, had a few words. They refunded the money and went to Sam's Club and got the same(New LG) for the same price. Lost a customer, poor customer service. read more

Great store very clean. Friendly staff. Their tech guy Noah was very knowledgeable. He helped us find the gaming PC we wanted and got us the best deal. read more

If I could give zero stars I would. I will never purchase here again. We bought our tv, took it home, and as soon as it came out of the box we noticed it was dented at the bottom and cracked. We took it back to the store ( not easy, it's a 65 inch) and they told us we must have done this by picking it up we would have had to have been trying to dent it to do that damage. They refused to refund what they probably knew was a busted tv. Now we are having to contact corporate and/or file fraud charges with our bank. I expected better from Best Buy read more

Worst Best Buy I've ever been too. They were very rude and didn't try to help. Unprofessional and I will not be returning to this store. Horrible experience. A female named Nia and her friend attended me. read more

My day has not been great. I'm moving to Atlanta and I was trying to get a few things taken care of before I left. Not everything is going as I planned. To top it off an old lady hit my car and tried to drive off. So I'm super stressed out. All this to say that I had bought a iPhone XR protective cover from a Best Buy in Atlanta. When I got home I was putting all the accessories on my new phone only to be told that the screen protector was the wrong size. Zegg put an iPhone X protective screen in the XR box. I took it to this location hoping to just exchange it. But I didn't have my receipt and it didn't even match the ones they had. So I was at a loss. I was tired and hot. BUT here comes Travis the GM to save the day! He ended up helping me out with getting a new protective case that fit right. I'm sure he will read this. I just wanted to say thank you again. read more

This place is the worst. We go there after checking their website to see what laptops are ready for pickup the same day. There were 3 that met what we wanted. So stupid me, thinking this will be different than the last time, visited the store, waited 20 mins until my wife had to grab someone to see if we can just get the damm laptop we wanted. They check the availability and if course, they don't have any of the ones that show on their website. We even got a bonus when the employee complained that we interrupted him to check on buying a computer! How classless is that place! We just took our money elsewhere as usual. Please go to ANY other retailer. Target, Sam's, even Walmart is far better than this joke of a retailer. read more

I'm not sure if this exact location is to blame but I ordered a washer and dryer on thanksgiving. A very expensive washer and dryer that I scheduled to be deliveries December 9th two days after my husband and I returned from vacation. We had sold our previous washer and dryer since we figured we would not have time in the two days we had before the new ones were supposed to arrive. I got both a confirmation email and text saying my appointment was confirmed for 12/9 delivery window 7am-7pm. Everything seemed to be perfect but today I woke up at 7am in case they were to arrive early, checked the app, and saw that there was "no appointment scheduled" despite receiving a confirmation email and text. I called Best Buy and even on the phone the automated system said "I see you have an appointment scheduled with us, is that what you're calling about?" When I finally got a human she informed me that there was no appointment on record and I could schedule one for Monday, a day I work and won't be able to be home for the delivery, or two Saturday's from now. I understand that sometimes technical things happen but I received 2 confirmations and a text reminding me of my appointment and to ensure I am home during the window. I've never had issues like this with best buy but this will definitely discourage me from buying from them again, at least getting delivery from them. read more

Was sold broken head phones. Brought them back as soon as I could (3 days later) with my receipt where I paid in cash yet they couldn't give me cash back. If I ever purchase anything again from this store. I will open it. Completely and make sure it's in tact. 307$ store credit? When you can't even replace what I want within a week? Amazon can have them here tomorrow for 210$. I thought this was a company who backed their "14 day return policy" I don't recommend using Best Buy ever again. Amazon 100% Mind you, I checked to see if I could even pick these up last week and online said in stock at this stores location. Yet when I get there- it's 4-6 business days. I should have left then read more

Craig and Mills were awesome, so polite and informative. Craig is the only reason I return to the store. Xavier was my first encounter on me buying a computer, he had no personality, hardly even talk to me, but over talked me, talking to other people. AGENT MONROE was the worst! I encountered her several times. When you walk to the counter, she just stands there, and waits for you to talk first. I'm not computer savvy! She is just the worst, doesn't explain anything. I was set up to have computer tutor for 15 minutes, to explain the computer I purchased. AGENT MONROE just asked, "What do you want to know"? Duh, everything that's why I'm here. I made another appointment and went back 8 days ago, Agent Monroe was assigned to me again. The geek squad screwed up my Pinterest account. Agent Monroe, AGAIN and as usual just stood there looking like she hated her job. I got a manager and she promised to call me with another date and time, with Mills. The manager never called back after 8 days! I stayed on the phone with the 1800 number for 4 hours, nothing resolved. My paperwork even has an error in my email address. I'm coming in person and its not going to be pleasant. I hate this place. read more

zero stars my mom got me some beats for my birthday and not even a month later one of the beats side went out one side was working and the other side wasn't we went back and tried to get a refund we couldn't get one but they did offer to send it back to apple so they sent them back apple sent a new pair and now my beats have a charging malfunction 0/10 would not recommend buying NO ELECTRONICS FROM HERE save your money and go somewhere else or order online! read more

Geek squad has absolutely no idea what customer service is! Went to lunch. Came back as were to fix two drivers in one program and remove one . Exes file. Desk jockey says they are working on it and it will be 30 min. Shop and buy movies for my child. Am told at this time that it is still being worked on. Then Toady appears from the cast of lord of the Rings. Wyrmtounge will need 7 days as everything was just an estimate. Then, Mrs Clueless shows up. Has no idea what's going and does not care that I was led on for 2 hrs. At this point, I get IRRITATED!!!!!!! And have to request money back as they cannot fix the issue. EPIC FAIL!!!!!!! Go to Mr Fixit Issue fixed in 5 MINUTES!!!!!!! Never will step foot within these doors! Also, they do not honor the service plans so don't waste your time. read more

Really small. Really dark. It's almost as if they decided not to use the lights during the day. I'd be okay with that as long as there was enough light to see, but there wasn't quite enough light to comfortably see all the merchandise. Other than that the one staff member that helped us was very polite. read more

We came into Best Buy with a budget and when Kyaira or however you spell it asked what we were looking for my husband said "a laptop in the $200 or under range" and she just laughed. Thank you for being rude. Not everyone can afford a $1500 MacBook. read more

Literally can't even speak to an actual person on the phone. Called to find out if our TV was there, even though it should have been there 3 days before I called, and couldn't even speak to a real person. Drove 45 minutes there yesterday to pick it up and they said it wasn't there so had to drive 45 back empty handed. Now have to drive 45 minutes AGAIN to MAYBE pick up a TV bc I can't ask an actual HUMAN. read more

I literally have been trying to contact them all afternoon yet I've had no luck. It's as if the phone has been abandoned. I sat on hold twice for about 45 minutes each time. I just had a damn question...... Ridiculous! read more

I love how the staff were on us like white on rice as soon as we entered the doors with no mask but as soon as we were told to put on a mask nobody was around to assist us. Look I understand that covid is real my grandpa passed away because after getting covid his heart was not strong enough to go on so I know it's real and my granny also had it. It is not a law that I wear a mask it is a mandate. I don't have to wear a mask if I don't feel at risk and I damn sure don't have to shop here either. Thank you for showing me where not to shop and have a wonderful day. read more

I have called several times to ask a question about a Roomba that I purchased on Dec. 11, 2017 and haven't been able to talk with a customer service person yet! I would not recommend anyone to purchase anything with this company. Each time I got a person they put me on hold and never came back and on top of that an automation came on asking how they could help. For the Love of God can't the higher ups understand we do not want to talk with a machine we want to talk to a person. I am returning my Roomba asap and will not be back to Best Buy. They are rated a zero.. read more

Very good customer service! They have a variety of products that I also enjoyed browsing besides what I came to buy. I needed a new laptop for college and found a perfect one that had everything I was looking for, but it was right at my budget limit. An associate (named Nathan) came to help us and ended up getting me signed up to receive coupons and I got $125 off the laptop! Helped me out so much! I also came here a month prior to buy a fitbit and I was very satisfied on that visit too. read more

Don't call. I live 30 miles from Tallahassee and 53 miles from the Valdosta store. I have called both stores to see if they have a charger in the store I need and after holding on for 45 minutes for both stores, NO ONE ANSWERED. I guess they don't need my business. read more

We have had several bad experiences here but our recent visit was icing on the cake. My husband and I were interested in buying a new MacBook AND an apple watch . We were in the laptop aisle comparing models and we were LITERALLY pushed out of the way by an associate so she could talk to other customers. I had to move away from the product I was viewing in order to not get trampled. When we were looking at the apple watch, we had a million questions but nobody offered to help us. We believe that if someone would have engaged with us , we would have left with a new computer and watch. I'm disappointed because we have spent thousands at this best buy. But that shouldn't matter! Every customer needs to be treated like a potential buyer. So, if you need help in this location, make sure to bring a blow horn, a red flag, and dance around naked in order to get some attention. read more

Omg I had the worse experience here today that I've ever had at any retailer. HORRIBLE experience. I am a fan of Best Buy and used to like this location but NOT anymore. Over the last month I have been very displeased with them and today put the icing on the cake. My phone was being repaired and it took a MONTH to come back. Every time I called this location I was told it would take 1 week, 2 weeks, 3 weeks, 4 weeks or more, etc. No one was ever on the same accord, which highly irritated me. Well, mine took just about a month. And when it came back, guess what?! It wasn't repaired! My phone was gone for a month and I had to deal with a crappy loaner phone, and my phone was not even repaired. All of my settings, apps, etc. were all erased for nothing because they didn't even fix a thing. And you want to know what the manager had to say? Oh we can't give you a replacement, we just have to send it off for a month again and see if they fix it this time. She also stated that the repair center has to give them permission to issue me a replacement and if they don't, after the 4th time of sending it then they (Best Buy) can go ahead and replace it. So there's a strong possibility I would have to wait 4 months altogether??? You've got to be kidding me! Now, I forgot to mention that I was asked what I would like to be done and I asked for a replacement because that's what I was told would occur if your phone can't be repaired. Well obviously it can't be repaired because they kept it for a month and sent it back in the same condition. And to top it off, Best Buy can't even contact the repair center directly. They have to send some stupid escalation and wait for them to respond which they claim takes 2-4 days, yeah right probably takes longer. What kind of shi* is that? This place must be off in India somewhere! UGHHH! Don't EVER buy Best Buy's Black Tie Protection for your phone, use the carrier's insurance or if you have the iPhone (AT&T doesn't provide insurance for it), just use Apple's insurance. Black Tie Protection SUCKS and this Best Buy SUCKS! DON'T GO HERE! **UPDATE** I was just googling the problem I was having with my phone and guess what?! I found an article that showed me how to fix my phone myself and it worked! So I found an article online and fixed it myself and they couldn't even fix it? CRAZY! read more

Here's an update on the computer that the ravioli brains at Worst Buy weren't able to fix. The hard drive was bad. We brought this to them with plenty of time left on our warranty to replace it. They kept it until our warranty was out before telling us there was nothing they could do. Luckily, a friend of ours new a guy who fixed it in about 2 weeks. This is 1/6 of the time Worst Buy had it and they never even came close to fixing it. read more

Not the Best Buy of St Johns Town Center. This one is small and will have the basics. Usually if there is something that I want from Best Buy that is not in the store I will order it online and have it delivered to the store, I have found that I waste a lot of time trying to get answers out of the guys in the blue shirts or trying to order in the store. read more

I usually buy my big items here, but after my last experience that won't get a dime from me anymore. I placed an on-line order for a 55" TV and it said it would be ready for pickup in an hour. It even said if was in-stock it could be ready as early as 45 minutes. So we show up at 55 minutes for curbside pickup. We tell Nathan what we were there for. This guy should be known as Mr. Rude. He asked if we received an email and I said no, the site said 1 hour pickup. He rudely responded you have to wait on the email. Long story short we ended up waiting 1 hr and 40 minutes and never got an email. Went back to the curb and the 1st employee we spoke to said that I had selected delivery to my house. I showed her the email that said we selected curbside pickup. She went back in and out came the manager, The excuse this time was our transaction was tied up in fraud protection. Really? How long would I have sat in the parking lot before we would have been told this? The manager made no attempt to fix this issue or help us in anyway. We ended up cancelling the order and bought the same TV from Walmart. Don't waste your time with this store. They care NOTHING about the customer. read more

I've had nothing but good experiences with this Best Buy. Each time I've gone I've looked for Clay, the one associate that has helped me every time. This guy looks like and even sounds like Ryan Reynolds the actor. That aside, I've recently purchased two iPads, two iPods, a MacBook, a printer and a camera from here. Each time the service was excellent. I decided to return one of the iPods and the printer and had no issues each time. Overall I love this place and will go here again and again if I need anything they sell. Good job guys. read more

The store when you walk in is cluttered and dark looks big outside but crapped inside. That's the negative part. But when you are there customer service team wants to do for you even if you know where your going. The one in geek squad was very chipper and friendly. Good crew at this store. read more

This location never has the things you need and every employee, including the manager at this point, has no idea what their job entails. My experience involved trying to pick up a video game I had previously reserved and paid off. After being passed through everyone up front and 45 minutes later, I finally was handed my game. Employees were just talking to each other like they were not working. Also, I left without the pre order bonus from Best Buy. read more

My wife and I went to Best Buy (now known to us a worst buy) the night of black Friday. We picked out a TV that we had seen online. The online price was cheaper so we asked one of the blue shirt sock puppets that work (if you can get any work out of them) there if they honor online pricing in the store. We were told that we could buy it online and just take it out of the store. We were also told that the online orders take priority and that we could be out of the store with it in about 45 minutes. So we buy it online from our phone right there. 45 minutes later we asked about getting the TV and was told that it would take 2 hours, which meant that we would have to come back the next day as the store was about to close in under 2 hours. The next day I went to Worst Buy to pick up the TV, only to be told that they were out of that model and that it would take 2 more weeks to get it in. I told the blue shirt sock puppet that I did not believe that they had sold that many of those TV's in that short amount of time. "Oh sir, I wouldn't lie to you", said sir sock puppet. "If we had one of those TVs in stock, you could take it home today." I told him what we were told by the other sock puppet that helped us the night before. "Well, we have a lot of turn over and new employees don't always get it right when they tell a customer something." Well, it's not my problem that you can't keep employees, but when they have on a blue sock puppet shirt, they should at least know how the store operates, and not only is their ignorance no excuse, it also shows the lack of consumer care and poor training of said sock puppets. Seeing that senior sock puppet has no interest in actually walking from behind his little computer at the customer (lack of) service counter, I go out into the store where I find the exact TV that sock puppet told me that were out of. I go back to the customer lack of service desk and inform him of his mistake. Now he has to have a 10 minute pow wow with the higher sock puppets over this great emergency that has taken place. "Something is wrong! Who do we blame! Who do we blame!" "It's the people in the back! It's the people in the back!!" Finally a little millennial sock puppetess comes over and says," we are going to have to get you to pay for this TV before you can leave the store, sir." I already paid for it online. I told it. "Well, we will have to cancel that order and it will take 3 days to refund your money, but we will have to charge you again for this TV so that you can take it home." So why can't I leave the store with the TV that I ALREADY PAYED FOR, like the customer lack of service sock puppet told me I could before I went out and found the TV that he said you DID NOT HAVE? "Well, our computer is running slow because of the Holidays, sir." WTF??? I told her then that I did not want to pay for a TV that I had already paid for. She then told me that I had not paid for it, because they do not bill my credit card until the item is picked up. I said, "Well why did you tell me it would take three days to get my money back on my credit card if I have not been billed yet?" She then said that it would take 3 days for my refund to show up on the credit card but they don't bill the charges until the item is picked up. I told her that sounded like bull$**+ to me. "You don't have to cuss, sir.", said sock puppetess. Do you know what else I don't have to do? I don't have to do business with Worst Buy. I asked to speak to a manager. Sock puppetess then informed me that she was a manager. Well can you manage to stop giving me the run around and just let me take the TV that I already paid for, that your employee that can't be trusted because they are new, and that the customer lack of service guy said I could take home if they had it in stock, that I had to go find because your computers were wrong, and before I was told that I have to pay for again because there computer is running slow (remember this the next time you need a computer fixed). So I cancelled the order, went to Sam's Club, and bought the same TV for $50 less than Worst Buy. read more

I experienced excellent customer service at this Best Buy and will return again. After I had problems with my TCL TV, Brandon, a Geek Squad Agent, went above and beyond to initiate a process with the Store Manager. Upon returning to the store, I worked with Kendra, an Assistant Manager, and Terrence in Sales. I am completely satisfied with the resolution to my issue and I will come back to this store because of the outstanding customer service. read more

Who shops here anymore anyways?? The best deals are always online. First off, best buy is boring to walk to into, the stale personalities is what makes the store drab and bleak, when you walk into the store, you automatically want to walk straight out. That being said, I will NEVER step foot in Best Buy EVER AGAIN! I was trying to buy an item, and the woman who was checking me out was so rude that she didn't even hand me a bag for the video game. She simply handed me the game and and didn't even say thank you. I was so disgusted with her that I was determined to write a review on this store. Everyone in that store is very strange, they are always watching you like you are a thief, always standing next to you for no reason. They all have bug-eyes and don't even speak or ask if they can help you. They just walk around in la-la-land and just stare at you like you don't even exist. So glad as humans we have our options to never shop someplace we don't feel comfortable, I don't feel comfortable nor safe going into that store. read more

I was sooooo upset, order over 200.00 item online and go to cub side for pick up, wait in line and none comes out for a while, so I get out of vehicle and go I. Only to find two people standing at door just talking to each other not paying attention to anyone in line, three of us waiting, I ask when was someone gonna check on the curbside and she says u gotta register thru u phone, I advise that there was not an option and she sarcastically says like I said u need to go that way to check in, I said why when I didn't plan on even coming in, so rude she was running her mouth and I told them quick I could refund my s$$t right now for all I cared that they were not what customer service was at all. Sooooo disappointed in the staff there, manager came out but just looked around and did nothing, I explained to two of front that problem was there was two of them at front and both doing nothing that's the whole problem. Sad that people now days don't care about the customers u don't matter u r just an inconvenience read more