In Short: Staff is amazing. Click on the names of the people giving this place a bad review recently. Rahat - One review Yahaira - One review J. H. - two reviews Robert B - four reviews, three of them one-star. See a pattern? Losers. Meanwhile, all the good reviews are from people who have plenty of reviews on this site. In other words, do not listen to these miserable self-important fucks. The staff here is outstanding. The kid that helped me with my TV and two other items on opposite ends of the store? Awesome. I barely moved; he did everything. The girls at the secondary counter that helped me when I needed to change a bill so I could tip the guys helping me get the TV in the car? Outgoing, laughing, friendly. And then there is Bell. I don't think he is the GM of the store but you sure as shit wouldn't have known that with how he was acting. I had to stand in the front of the store for a few minutes as they wheeled my purchase to the front and I watched him greet everyone sincerely, do about 15 different tasks, organize others, and be just about the coolest SOB you could possibly want in a store. So again, if you give this place a bad review, I blame you ... not them. read more

Worst customer service impossible to make an appointment constantly switching you to different phone automated lines. I am reporting to Better Business Bureau read more

DO NOT BUY APPLIANCES FEOM HERE!!! Best Buy needs to be more responsible when it comes to taking customers time into account. They give customers the run around and don't back up their delivery service or schedules. Wasted my whole day. They're not backing up read more

TERRIBLE CUSTOMER SERVICE!! Purchased a 55' Samsung TV from them on the 23rd and didn't open the box till the 4th due to finishing furnishing my room. Once i open the box, the tv is internally damaged and leaking inside the screen. Immediately I bring it back to the Best Buy and try to exchange it. Before even looking at the TV, Tiffany, supposedly the only manager there declares that it isn't best buy's Fault and that I would have to talk to Samsung. I insist on her opening the box and having a look but she continues to be dismissive and not trying to exchange the tv by any means. She then tells me my only option is to call Samsung. I've been on the phone with both Best Buy and Samsung to no avail. Best Buy reps continue to say they can not override any store manager decisions and tell me to get the home office or the GM's number to talk to them. When I called the store back, they refused to disclose any information over the phone. They are not complying and are trying to stall the return process. This customer service is discussing and incompetent. I WOULDNT BRING MY BUSINESS TO THIS BEST BUY!! read more

I would call to verify store hours. That's if they pick up the phone. Parking looks full because the staff park in front of the store. Sad when 12 cars out front and not open for another 1/2 hour. read more

I normally don't go to this location, but decided to come here because I had a few other things to do in the area. Customer service was absolutely horrible. The staff need to be trained on professionalism and how to speak to customers. read more

This is by far the customer experience. All the people that work there are really lazy, unmotivated and pretty much have a bad attitude and they don't want to work. The employee at the counter wanted me to take a picture of an item price because he was too lazy to do it and the computer was showing a different price. What a piece of shit. No wonder why many stores are closing and companies like amazon are growing. It's because of poor customer experience. I would never go back here. read more

A note to the door greeter. Please do not call me honey, good looking and ask me what I'm doing by myself in the store. It's creepy. It puts a damper on the whole time I'm in the store. And just seriously? Anyway, the store is usually in shambles. It takes forever to find what you need. The only upside is that sometimes you can actually find what you went in for and sometimes the cashiers are nice. And I don't get hit on by them. read more

Friday, I ordered a 58-inch TV online. On Monday, Best Buy randomly canceled and rescheduled my appointment during the window of time that the TV was to be delivered - this was the second time Best Buy changed the delivery date on the day of delivery. I called customer service and they were useless - they tried to reschedule the delivery two days later. Off to PC Richards. read more

I came to the store to pickup an online order, and I was impressed with the level of energy and positivity of the cashier. It seems that the service of this Best Buy has really improved with the new faces in the store. Keep it up, and you'll be able to give Amazon a run for it's money. read more

When I walk into a Best Buy, I become a geek in a pocket protector shop...or something like that. From the ipods to the iphone and all i's in between, this place has it all. This particular location was just as good as all the other ones. Good customer service, great variety and located in the strip mall of Central Park Avenue. So you can send the wife, girlfriend or kids to other stores, while you play with the madden game on xbox. read more

Went in today looking for a blue Mophie. CHARLIE saw me staring at the display and began by asking me what model was my phone? What color did I want? Could he call the other store to see if they had what I wanted? When I decided with his help on what to buy--- he then went onto Amazon to check if the price was lower and Informed me that IT WAS--so he matched their price! As he rung up my purchase, the other sales associates were making fun of customers next to him. This man should be promoted to management if he is not already, or moved to a store where he is appreciated. Thank you Charlie! read more

Oh lord. I really try to avoid this place. It is veryyyy hard to find a worker to help you. If you are lucky to flag down a worker and ask them to help you, you will be told "i dont work in this department". Ok great, so now what???? Dont expect much help when you come here!! read more

great help by sales Supv. Jeanette , who helped me with my search and purchase of electronics, from sound to TV's and more. 15 min before closing and she said take your time and helped with all comparison shopping. Thank you Jeanette I usually go to PC Richards read more

Ehhh...not bad, not great. They have good stock but the associates have freakin' attitude problems. Yo, if you don't want to work there, get another job....don't take it out on a customer. Whatever... read more

PLEASE BE CAREFUL WHEN ORDERING ONLINE TO DO STORE PICK UP! I recently bought a brand new Canon DSLR camera online and this location was one of the few who had it available. Since I am 9 months pregnant and due anytime now, I needed it right away. So my husband goes to pick it up and when he brings it home, the box has an empty space where the manual, warranty card, registration papers usually come. I'm an experienced camera buyer so I immediately knew they gave me an open box product for a new one. I called the store over and over and over and no one picked up. I had to make the drive to the store and was immediately told I needed to pay a $67 restocking fee due to me opening the box. I then showed them proof of how the item came (even the lens and camera body weren't in their original packaging) and I showed them an unboxing YouTube video of what a brand new camera is supposed to look like. They were nice overall and exchanged the camera for what they called a "new one new one", but I feel like this shouldn't happen to people to begin with. Why was I given something that was returned when I paid full price? Also, how does that even happen? Today I went back to pick up my replacement camera and it was actually new. It had all the paperwork and every single item in the box came sealed and with their individual barcodes. Please be careful! read more

It would be nice to walk into a Best Buy in Yonkers where the music wasn't blasting to the point you cannot hold a conversation. The staff was rude and obnoxious. But then again what else can you expect from Yonkers read more

I purchased a Ring Pro video doorbell a week ago, and when I installed it, I realized that the electrical lines were not working. So I took it back to Best Buy complete with all the packaging to swap it out for the model with battery power. I did not have my receipt with me. Tiffany Hydar said there was nothing she could do to help me. All my information was entered into their computer system when I made the purchase. She said it was impossible to exchange it and there was no one else in the store I could talk to. Terrible customer service. So I drive up Central Avenue five minutes to the Hartsdale location and they do the exchange no problem. Thanks Hartsdale Best Buy, terrible job Tiffany Hydar. read more

Went o Best Buy today. I had a great experience folks, They will price match anything you can find on Amazon. So why wait for a delivery when you can get it right on the spot. I needed a 60 inch Sony HD 1080 and they m atched the price $1098 Excellent customer service, they verified the lowest price on their computers and I threw the TV in my SUV and I am a happy camper! read more

made an appt for service on my dad phone. got there and the ASSociate just said no. we don't that here. no real explanation or reason. wasted an entire day and drove 45 min. people at that location are just useless. read more

Forza Horizon 3 just released today- Tuesday September 27,2016 Preordered the standard Forza Horizon 3 a month ago and today it released and picked it up and took less than 4 minutes with no hassle! The lady who got my order and helped me was very pleasant and smiling! No problems with the preorder just nice and smooth! Would totally recommend coming here to Best Buy in Yonkers! read more

Best Buy - Got the new Forza Horizon 3 with no hassle at all!! Great customer service! - Electronics Near Me - Yonkers, New York

Good professional help and good attention from the staff... Thus the 2 stars. I was looking for a cooktop but they only have one on display showing a discontinued model. The staff directed us to their website but also recommended we look into other online vendors... Best Buy was definitely at a competitive disadvantage comparing the AJ Madison and Amazon.com on the web retailing. We ended up buying our appliances from AJ Madison. read more

They've gotten better with their customer service. I constantly had someone asking me if I needed him (not in an annoying way either) and they did so without an attitude. The service SUCKED before. The reason they're not getting more stars from me is because there was a coupon offer on yelp, and they said that they could not honor it. Which was bullshit. Otherwise yea, sure- Go! read more

I go to this Best Buy often. My only compliant is that they appear to be understaffed. But- while you can't get help right away you can often find employees not doing anything in particular or helping each other. They are usually well stocked and when an item is sold out elsewhere I have often found it here. They also have a clean public restroom, which has come in handy. read more

Caesar from the laptop department was extremely helpful and allowed me to get the best product for a good price. I went there telling him exactly what I needed and he provided me with options and his opinions on each device. Definitely go to him if you need assistance! read more

Bait and Switch practices, terrible customer service. At 4-4:15 pm we tried to purchase a 128 GB sandisk lighting usb drive. A sign on the shelf said the item, originally listed as $119 and on sale for $34.99. The description on the tag and the item were the same. However, at the register, Ethan, the cashier told us the item was $84. He then rudely said he couldn't do anything because the price was listed wrong. He said we could "bring up 100 units and he'd scan them all to check the price," but refused to go over and look. I walked back to the shelf and took a photo myself to show him. He rudely said "it's a different sku," even though the description was the same. The entire shelf was disorganized and I feel that this was a "bait and switch" ploy to have people choose something they think is a great deal only to be informed that it costs more. We asked to speak with a manager and were told there was no store manager in, but that Elizabeth was managing the store. She told us that "it was in the wrong place." She then walked away as did Ethan. My husband and I had numerous other purchases, but were ignored. Not telling us anything Ethan closed the register we were at and went and opened another. We left all our items on the counter. I have called the Store Manager, Thomas, twice now and have received no response. After being loyal customers for several years, we will not be returning. Rude and unprofessional service, disorganization and misleading signs are a great disappointment. read more

Strongly advise against purchasing an appliance from Best Buy. The installation was awful. The installer showed up 2.5 hours after the installation window and never apologized. He added that he couldn't complete the install as the licensed plumber to install the gas dryer wasn't there yet. I insisted that he call this plumber and within 10 minutes he showed up. He was sloppy in the install as he left garbage behind the dryer (potential fire hazard) and was in a rush to get out. I contacted Best Buy requesting a refund for the extra cost of having this "licensed" plumber and they didn't even acknowledge my email (has been over two months since sending it). See my other review on Dan Marc who is the third party that Whirlpool utilizes for servicing (dryer wasn't functioning properly within the first month). Dan Marc is just as horrible. read more

Ordered washer dryer stacking kit and accessories- over $2,300 Order placed 12/17/19 Delivery scheduled for 1/3/20 due to awaiting shipment of dryer Called from service to say dryers never came in and they would notify when they are in to reschedule- this was 1/2/20 night before I was expecting it Got email saying dryer is in stock and schedule appointment- this was 1/10/20 Scheduled delivery and install for 1/17/20 - got confirmation on 1/10/20 Received email rescheduling appointment for 1/21/20 - got this on 12/13/20 Called customer service to ask why my appointment was changed when I had confirmation for 1/17/20 delivery. Could not explain why it changed and when I asked them to put it back to 1/17 slot they said not available. Said to try calling local store to see if they can arrange delivery. I asked if they contact local store - was told no they don't listen to us. Called local store and waited on hold for 20 minutes. Finally spoke to someone and briefly described issue. They put me on hold and transferred call. Call was transferred back to customer service. After going through all the issues again rep said she was able to get the appointment scheduled again for 1/17 date and confirmed all items would be delivered and installed. This was on 1/13/20 Got one email confirming delivery for half order for 1/17 7:30-9:30am and one email saying to reschedule dryer half of order. This was 1/16/20 about 6pm. Called customer service again and they said dryer must not have been in inventory when they went to pull for order. Went through whole previous ordeal. Dryer is back ordered and won't be available until after 2/1/20 - over a month and a half since original order. Told all they can do is try to speak to warehouse and vendor to understand issue more. Asked how long this takes for a response - usually 48hrs. They will only deliver washer half of order. This was 1/16/20 at 7:15pm Requested cancel of entire order and confirmation of order cancellation on 1/16/20 at 7:15pm. Still no order cancel or confirmation of cancellation now - 1/16/20 at 9:35pm Such a horrible and disappointing experience! Disgusted with lack of accountability, understanding or potential resolutions. read more

Very poor customer service. I walked in ready to make a purchase, I wanted an iMac and a 4K tv Shopping around, finally get help. Now the guy starts talking to me about open boxes products, and I remember before purchasing open boxed items and getting a descent discount. The guy helping me finds me a iMac 2015 27 inches beautiful hardware for 2,000 and of course I want Apple care. Now I tell him I want a tv find it 55 inch 4K 600 I'm hyped. Now of course I'm not going to just jump into it and spend so much money, the iMac being used I check online make sure there isn't one for a better price with the same feature, come to find out I could get a brand new one same hardware at Apple for 100 cheaper with my student discount and all, but of course Apple doesn't sell tvs so I tell the dude hey could you work on the price, he comes back "my manager said he can't touch the price on the open boxed used mac but he can take 50 off the tv" I talk to the manager he won't budge, so I laugh my self out the store. I honestly know I sound greedy but let's be real, Best Buy is a dying store you think they would want he sale. I wasn't excepting a steal but I was excepting to get the Mac a little bit less than what Apple was selling for the same computer brand new, and 50 bucks off the tv that's crazy there wasn't no box for it, they would have to wrap it and I wanted geek squad. Seriously not the Best Buy to go to if you want someone who's going to work the price with you or at least consider why you are asking for the discount. read more

Up graded my rating had an issue due to a purchase but thanks to Mane the GM he made things right they way they should of been my issue was handled professionally and I made my upgrade as I wanted.. Thanks to him I will be back to make my additional purchase for my additional items and he has maintained me as a loyal customer... Thanks to Mane the GM... read more

I love this store! Every time I have to buy an appliance or electronics, I go here. I'll even go as far to say that I'd rather buy an iPhone from Best Buy that online. The price match policy is so useful and has saved me so much during Christmas season. read more

This review is in regard to the whatever company delivers for them. Ordered a dishwasher the delivery guy says he can't shut off the valve and I should call a plumber. Instead my super turned the valve without problem and installed dishwasher and hauled away old one. So Bestbuy you owe me $175 dollars for non installation and haul away read more

BUYER BEWARE!!!! THEY CAN DENY RETURNS WHEN THEY FEEL LIKE IT! Went to the Yonkers, NY store to return a laptop that I had bought which turned out to be inadequate for my needs. The customer service rep, I think his name was Chris (Anthony was standing right next to him) was denying my return because somewhere in their system I am labeled as a habitual returner. The last time I returned an item was 1 year ago and it was a cheapo $50 cell phone. When I called him on it he was very unprofessional (1) got very defensive and (2) mad and (3) kept using expletives in front of a customer as well as other employees. Such behavior should not be condoned by Best Buy or allowed for managers and people of any position, especially management roles. The story went like this: Last week I bought a laptop and was returning it because I need a powerful machine. I brought the laptop to Best Buy 10 days after purchase. The Best Buy return policy clearly states I have 15 days to return a laptop. This is the first laptop I ever tried to buy at Best Buy. So it seems Best Buy is now using your rewards account or maybe your credit card to track how many purchases and more disturbingly, how many returns you make. As it was explained to me by Chris, based on how many returns you make they can refuse to accept your return no matter what the Best Buy return policy states. So think twice about the return policy at Best Buy, they can make up any reason and refuse to accept your returns even though their return policy is spelled out on the wall. So the reason my return was getting denied is that I am apparently a habitual returner. I don't know why I was labeled a habitual returner when the last time I returned an item, it were 2 $50 cell phones that were returned at least a year ago. Bought a $3000 TV there and a $500 dishwasher this past year all of which I liked and kept so I don't know why make a big deal over the cheap cell phones. I don't know if they have some problem with people habitually returning stuff but don't take this out on your good customers. I'm going to be avoiding Best Buy like the plague after this experience. I don't deserve to be treated in such a condescending fashion. I did nothing wrong! I hope someone from corporate looks into this as this kind of attitude from your employees tarnishes the Best Buy brand. You have my contact info here at Yelp if you would like to contact me to discuss this horrible experience further. Hope that happens and someone in corporate actually cares about the Best Buy brand. Until then, I'll be taking my business online to Amazon and such and let this brick-and-mortar disaster take itself out. read more

Just bought a washing machine with Marti and he is awesome I would recommend coming and seeing him . Awesome employee best knowledge and great price. 30 minutes but that's because I couldn't decide what I wanted. PC Richard before this and ugh never shop there again. read more

I thought about it for a while before I decided to leave a negative review of this branch of the Best Buy chain. After a 6 week cooling off period I decided to do it anyway as I was MADE TO FEEL INFERIOR to other customers and it didn't seem fair. I purchased a small wireless speaker for my nephew on December 24th and when I finally saw my family in the beginning of January we proceeded to exchange gifts. This is when I learned that my nephew already had this speaker and didn't really want a second one. No big deal - Ill just return it and get you something else - Right? No. I went to Best Buy on January 20th to return/exchange the UNOPENED item with my receipt and was told it was beyond the 15 day period. I was also told at this time that if I was a Best Buy Elite member or Best Buy Elite Plus Member I would have been able to return it because the time frame is more generous than for "Non-Members". After talking to the manager and a few other employees it was made clear to me that since I am not part of one of these elite member clubs I must eat my $100 purchase and just stare at it in my closet. The disappointing part of this is that there was NO understanding for the fact that it was the Christmas season and not everyone exchanges gifts on the 25th (especially when your out of town) or that the product was unopened with the security tape still intact and I had my receipt. I was made to feel like a person who was trying to "pull a fast one" - at least that was the impression left with me. I guess I should have stuck to my original idea - SHOP AT AMAZON.COM where you are treated better and not made to feel like some type of criminal for returning an item after the 15 day period. Sorry guys - You DROPPED THE BALL on this one - And I have ben a patron since this branch opened approximately 20 years ago. read more

I came in knowing what I want which was a 28" LG Television from Best Buy. I had to get a sales associate as the television was not on display and I could not find it. The sales associate was able to find it for me and I got what I wanted. The television works great. read more

Excellent experience, I had a very responsive, friendly and knowledgeable sales associate (Anthony) who listened and helped me find the right device. I highly recommend this store. read more

I don't know how this Best Buy doesn't have more excellent reviews because I come all the way from the Bronx for just this branch. I just came here today and Jarod was a very great help to me and my fiancé. He was very informative about the products all around the store. Also Anthony helped us save a lot of money on our brand new games. Anthony has been a great help when I have came here recently. I would like to thank them for their great customer service skills. Jarod helped me find exactly what I was looking for and encouraged me to buy some things I needed to improve my living room. They were also very helpful in helping me take my things outside that I was unable to carry. I liked their energy they had the skills and were very productive in their work. read more

Received amazing service from the manager of the cell phone department a few weeks ago. She was so nice and helpful. I'm also very happy with the phone I purchased read more

I purchased a desktop computer September 30, 2016 and by October 17, 2016 the computer had caught a MASSIVE VIRUS!! The anti-virus provided to me from Best Buy was supposed to last me up to 6 months, it did not. Instead, I was re-directed by Kaspersky to purchase the protection for an additional one year. I made the purchase and ran the security scan, this made the computer even worse!!! I ended up calling my local Best Buy in Mount Vernon, Stanford BLVD. The Manager told me that after 15 days they can not replace, nor refund me for the defective computer. I cried and cried because I kept fixating on the fact that the computer was BRAND NEW and now defective. Also, the internet security, Best Buy's internet security had failed me. So, I ended up taking my computer to the Best Buy on Central Avenue. 2478 Central Avenue to be exact. A geek squad member by the name of Charles immediately offered me assistance. Both Charles and the manager Julio were exceptionally helpful!!! They ran tests (despite me not having Geek Squad insurance) and once they themselves revealed the computer was indeed defective with no fault to my own I was offered a brand new computer to take home!! I am beyond grateful to them both and have officially decided to make this location my primary Best Buy location. The Mount Vernon employees are rude, they do not offer solutions and are completely cut and dry, very quick to turn you away without assistance. They have done this to me with a laptop, I was given the wrong information when my laptop broke and instead of offering to assist I was told right away that I would have to purchase another. That is bad business to say the least. Thank God for Julio and Charles!!!!! read more