Needed a small tv fast. Ordered online and very fast delivery. Except I couldn't choose the…read moredelivery window and I emailed explaining I couldn't take delivery before 9am....the delivery service missed the message and I had to reschedule. But I needed it that day to get installed. So I went in person and met Ben who was so apologetic. He had it in an open carton and gave an enormous discount for that on top of what was already a great on-sale price. I picked up the mount and TV and was so grateful. My installer next day said the screws were too short. I again went in, Ben was great, gave me an upgraded wall mount, again at no additional cost. He was so apologetic. I am so impressed. Customer service is dead in so many places but I would go to this store forever based on my interactions now with two of the kindest, best salespeople I've met in decades of buying air conditioners & TVs.

I am extremely disappointed with my experience with PC Richard & Son regarding a brand-new air…read moreconditioner that I purchased in August 2025 for approximately $1,500, along with professional installation and an 8-year service plan. I purchased in the Yonkers, NY in Central Avenue location. Because I purchased the unit at the end of the summer season, it received very little use in 2025. When the first major heatwaves arrived this year, the unit stopped cooling properly. Since the unit was still under warranty and I had also paid for extended service coverage, I contacted PC Richard for assistance. The first service technician told me the unit had been installed incorrectly because a rear grille had not been installed. He informed me that if I did not have the grille, I would have to pay $233 for a replacement. Fortunately, I had saved the grille because the original installer had told me it was unnecessary since there was already a grille from the previous unit. I showed the technician that I had the grille and asked him to install it. He refused, stating that the installer would need to do it. So I had to schedule another visit. The installer then came to my apartment, installed the grille, and left. When I turned the unit on during another hot day, it still did not work properly. With temperatures reaching 86 degrees in my apartment, I had to call for service again. During the next service visit, the technician informed me that the unit was STILL installed incorrectly. When I asked what was wrong, he explained that the installer had added the new grille but failed to remove the old grille from the previous unit. I asked how I was supposed to know that. His response was that the installer should have known. I then asked him to correct the problem. Initially, he refused, stating that the installer should have done it. At that point, after multiple appointments, conflicting explanations, and sitting in an uncomfortably hot apartment with a brand-new air conditioner that still did not work, I firmly expressed my frustration and insisted that someone take responsibility for fixing the issue instead of continuing to argue about whose job it was. Only then did the technician remove the old grille himself. The result? The air conditioner immediately worked perfectly. What should have been a simple 10-minute fix turned into FOUR separate visits. As the customer, I paid for the air conditioner, I paid for professional installation, and I paid for 8 years of service because I am not an HVAC professional. Yet I found myself caught in the middle of what felt like a dispute between the installer and the repair technician. Each blamed the other. The installer called the repair technician lazy, and the repair technician called the installer lazy. Meanwhile, the only person suffering the consequences was me--the customer--sitting in an 86-degree apartment with a non-functioning air conditioner during a heatwave. In my opinion, the installer bears responsibility for failing to install the unit correctly from the beginning. However, the repair technician is equally responsible for refusing to correct an obvious installation problem until after multiple visits and significant frustration on my part. What shocked me most was the complete lack of customer service. No one seemed focused on solving the problem. Instead, there appeared to be more concern about determining who was right and who was wrong. I paid for installation. I paid for service. I paid for peace of mind. Instead, I received FOUR appointments, finger-pointing, excuses, and days of discomfort for a problem that ultimately took only minutes to correct. This experience has completely undermined my confidence in PC Richard & Son's installation and service departments. Customers should never be forced to referee disputes between employees while suffering the consequences of their mistakes.

Where do I even begin. The staff so so welcoming and friendly and knowledgable. We were remodeling…read morea home and were looking for support for the kitchen. I had already purchased our appliances and we had the tiles we loved already picked out so we went with information in hand and they took that and created our dream kitchen. We originally had the idea of just tiling behind the range when it was suggested that we tile the entire backsplash since we were going with white cabinets and gold hardware. We listened to their advise and were blown away with the finished product. I can not express enough how amazing and simple working with the team at Eastchester Kitchens and Baths was and would highly recommend them!

We were just starting our kitchen renovation and walked into Eastchester Kitchens without an…read moreappointment. Gary was incredibly helpful and patient. We shopped around a bit, but Eastchester Kitchens was the clear choice based on value, customer service, and expertise. We can't recommend Gary enough and will be back when we start work on our bathrooms.

He is excellent and reasonably priced. I went in to check my tearing away hose. He was honest and…read morepatched it because it was a power hose and very expensive to buy a new one. He changed my filter. Easy parking. Go there, don't throw out vacuums, especially if yours is pricey.

I have a vacuum from a brand, Sirena, with no retail presence -- it's all online…read more Because of this, it's challenging to get it serviced. When I called Eastchester Appliance Center, my very first question was whether they had experience with this brand. The proprietor told me: "I don't do a lot with Sirena but I do service one or two of them a year." On that basis, we agreed that I should bring in the vacuum. We discussed the problem and I paid a $50, cash deposit when I dropped it off. A week later, he told me he had not been able to open the unit after spending four hours (?!) of effort. He asked me to give him two more days, and, against my better judgment, I agreed. Several days later, he had made no progress. When I picked it up, I asked for my deposit back and was told he had spent several hours of effort trying to service the unit. He also made it clear he had never serviced one of these units before -- saying that it looked like another model (Rainbow) which he could service with no difficulty. Hopefully, he didn't break the unit further, or strip the screws, after spending four hours trying to open it. I've added one star to the minimum because this fellow seemed like he actually did try to make efforts to repair it. Still, he clearly misrepresented his experience with this brand and, two weeks and 50 dollars later, I now need to find another shop that can service my vacuum.

Reasonable pricing, responsive customer service, thorough technician -- cannot more highly…read morerecommend! Fixed my 1962 Royal Rose after others had deemed it beyond repair. I am so glad I reached out to them and you will be too!

Belgrove was very responsive to our online inquiry and request for assistance. Having a vintage…read morestove in a historic building, with limited funds, Carlita offered an online consult. Didn't t know how that would go but it was Awesome. Step by step She walked us through taking pieces apart to expose areas of concern. She was patient, kind, and very thorough. Carlita enabled us to confirm safe operation which was enjoyed by many. Thanks Carlita!!

Nicholas Tiso had my stove not working so it didn't turned on and I called them and Nicholas told…read moreme that I had to buy a new one and they said they would charge 1,345 for a 2007 stove that ended up not working, then mark almost started a fire thank good I live 3 blocks from the fire

Paul was wonderful un on like my prior experience with another nameless Appliance repair shop. He…read morediagnosed what he believed the issue to be but before he would order anything we agreed that a reboot may! Help and be worth a shot. So I plugged my washing machine out for approx 6 hrs and Guess what my machine is working perfectly. It is a Whirlpool front loader paul believed it may have been the computer or brain and replacing that would probably not have been worth it on a 7 year old Machine. Thank You Tiso appliance and Paul we will always Recommend and use you all going forward attentive informative and fast to act.

Amazing. They responded extremely quickly, even on a Sunday to a holiday weekend. Very…read moreknowledgeable and lovely demeanor.

Wanted to mention also that Mike is so great with all of his skills - not only did he fix my dryer…read more(that was stuffed with lint, and didn't try at all), he is working on my gas oven currently and he also fully removed and installed my furnace and HVAC system. I am super impressed with his skill set and reasonable pricing. He cleans up after his work and is always on time.

Owner didn't tell the truth about the work that he had done. He tried to sell me an old part vs…read morerepair the vacuum. It is unclear to me if this guy is standing in for the real owner in August or if he is less talented than a person who watches a few YouTube videos on the subject. One thing is clear, he is not an honest businessman!

I would never recommend this business. I left my vacuum there just for a quick tuneup. Within…read moreminutes he called me to tell me that there was so many things wrong with it and I wasn't having any trouble with it at all. Then he wanted to charge me incredible amounts of money to fix it. I went back and picked it up brought it home And the vacuum wouldn't work. It kept clicking off in the three years. I've had the vacuum. I never had a problem like this with this vacuum. I finally brought it back to another dealer and they opened it up and said there was a terribly rusted motor in this that couldn't possibly be matched to the years in the use of the vacuum. I rest my case on this. He put a filter in my vacuum, which wasn't even stuck on and it wasn't the heiress filter. It was another filter. He and his coworker constantly call and ask to fix your vacuum constantly. This business in my opinion should be closed down.