We just received delivery of the appliances for our kitchen renovation and have had an incredibly smooth experience with Alfred at Royal Green Appliance in White Plains. He has been informative and patient as we made our choices and then changed things again. And again. Alfred consistently made himself available and gave us both solid advice and fair pricing - followed by seamless delivery. I highly suggest working with Alfred and Royal Green for any appliances you need! read more

I am searching Hoods to buy and instead to talk again on the phone with Roya Green store in WP I decided to go there. First, the person that saw me told me to talk to sales. Nobody look at me, there were 4 men on the sales cubicle. After few minutes I asked if someone could talk to me about hoods and one of them told me to wait. I was the only customer inside the store in a Monday morning around 11:30am. After 10/15 minutes waiting some of them to talk to me I decided to leave. The same person that saw me entering was in the back door and I said: Your sales team are very busy on the computer and no one attended me...so you missed a sales today. Lessons of Sales Expertise to Royal Green. If a customer enter in you store looking for something you have to speak with your customer. You never know what the person wants to buy. The best experience and service provided turns into sales. The way you treat your customer make all difference. Do you know when I am going to looking for a business with Royal Green? never more. I drove until POrt Chester at Village Appliances and I have a great experience with a professional sales person and it turns I bought the Wolf Hood plus a new dishwasher Miele. So Royal Green Leadership, please train your employees to become a better sellers, because they are not. read more

I bought an over range from them. It did not work at all. It has never turned on. They sent three repair technicians out and none were able to fix it. They will not refund me and unfortunately it was a very expensive range so I will sue them for the refund. They want to keep sending repair men out at the expense of the manufacturers warranty however it is clearly a defected model they sold. They are friendly UNTIL you have problems and then their kindness is quickly lost. read more

here to help your sanity. please for your own anxiety, sanity, and time, the financing option is not worth the complete ineptitude during delivery. there are so, so, so many other places that can accomplish the sale of appliance commodities and this place is just not worth it. $50k+ for wolf/sub zero/cove appliances and the 'last mile' experience makes every other part of their business worthless. should you choose to purchase from them, and should you experience damage to your doors, floors, cabinets or other assets during delivery, ready yourself for a frustrating experience with agitator in chief david glickman. i'm sure 'he's just doing his job'...but my goodness his approach makes the cortisol spike to unknown levels. did i forget to mention the cannabis perfume the delivery workers were wearing? fairly certain there is legal basis to pursue based on this experience and am in process to figure out if so. damage experienced: hand truck chipping sliding doors, rocks lodged into sides of boxes that are scraped across brand new floors. frustrations experienced: delivery hours outside of window, damage reimbursement taking weeks to get to answer, phone system redirecting to 'extension not recognized, goodbye' ends...i'm going to stop here at the risk of re-igniting the trauma. read more

Replaced our 12-yr-old GE Cafe Range with the latest model. We were happy enough with the old range, until the hinge on the oven door broke; GE does not offer a way to repair the old hinge. That was a big disappointment, since the availability of a spare part would have saved us $2000. I believe GE corrected that in the new model. Royal Green had the model we wanted, at the right price. They even arranged to give us a unit they had been holding for another customer who was not ready to take delivery. Royal Green had a problem with delivery of an air fry basket we ordered. They shipped four instead of one. We decided to bring the extras back to the store in our car. So, not exactly seamless, but good enough. read more

We placed an order with Royal Green Appliance months ago for a client project and when we had to make a change due to existing building conditions several months ago they were happy to sell us a much more expensive option which we agreed to. In multiple communications they assured us everything was in their warehouse for months while due to delays in construction we kept having to push back delivery. We paid the full balance months ago in anticipation of taking delivery and they kept asking when we could take delivery as they were holding appliances in warehouse. Something is very wrong with the story and lack of information they are providing at this time. They don't seem to care! *On delivery day they did not deliver the wall oven and never mentioned it would not be on truck. *We called immediately and they said it didn't make the truck, that it was in another warehouse and they would schedule delivery. *The next day they said they didn't know where it was or when we would receive * And finally they told us the oven was back ordered and there was a problem with parts. *They had months to tell us this oven was backordered. *After many communications prior to delivery with sales rep to confirm everything was in stock it seems odd that when they didn't deliver they suddenly tell us this story about backorder and parts. Again something seems very off with this and the lack of their communication, customer service or sense of urgency is shocking. This is now costing move in delays, and sizable expenses due to delivery delay; kitchen cabinetry and other hookups can not be completed, client can't move in and there are large expenses the contractor will be looking for when they can finally complete all their associated work in kitchen. We are beyond disappointed and disillusioned by Royal Greens service at this time. read more

We had a great experience from ordering our dishwasher to delivery, great service all around. Removal of old appliance as well. They were extremely responsive and professional. This is one of many great experiences with Royal Green. Would highly recommend them. Ralph read more

Delivery service people could be much better. Seem lazy to me. Expensive too! Please avoid in the future if they don't appreciate customer business. read more

Just had new microwave installed by Louie and Andrew of Eagle One Installers in my lower Manhattan condo. Effortless - no stress. They were quick and neat and cleaned up after themselves. Out with the old/In with the new. Mario Prisco at Royal Green in White Plains identified the correct replacement unit, and took care of COI and all other purchase necessities. All done in 3 business days!! read more

An unpleasant experience all around. Among other problems, I was enticed to make my purchase here with the promise of a $200 rebate. Bait & switch: My order was actually ineligible for that rebate--a fact I discovered only after installation. Stay away. read more

Helpful and friendly staff in person. Beautiful showrooom with brands and prices for any budget. However, we called to comfirm that they carried a specific brand that was on their website and the person on the phone didn't know, didn't check and just said all the sales people were busy. She didn't even try and made it seem like I was a burden. We decided to drive from New Jersey to see the stove we want before purchasing. We get there and they no longer carry the brand even though they are listed as a dealer. They did show us some other stoves that are comparable to what we wanted but still a bit disappointing after an hour drive. read more

i had bought several appliances over the years from this store and never had a problem. My issue now is they sold me a defective Bosch oven and were unhelpful. After little more than a year -- just as the warranty ends -- the fan broke. it will cost $480 to replace. Lesson learned -- best to get a low level brand from a less expensive store and buy the warranty. You just can't trust any brand today nor can you expect Liebert's Royal Green Appliances to stand by its product, even when you are a long-term customer. read more

I ordered a refrigerator from Royal Green during the pandemic in mid-2021. Two models would fit my space: a Monogram and a Sub Zero. According to the salesperson at Royal Green, the Monogram could be delivered much sooner, so we went with it, even though we would have preferred to get the Sub Zero. In fact, at some points, he told me that the Sub Zero could not be delivered until 2023 or 2024. Now it's late 2023, and the $10K+ Monogram refrigerator has been broken for a month, with the company giving my family the runaround on repairs. (Monogram techs have now missed two appointments, and it is obvious that they still do not know what is wrong with the refrigerator.) I asked Royal Green if they had any customer service contacts at Monogram who could assist. They referred me to GE's 1-800 number. I also asked if the Sub Zero refrigerators still had poor availability. No, they had two that would fit our space in stock immediately. The entire experience leaves me suspecting I was steered toward the inferior (and catastrophically awful) Monogram because of a sales incentive. Royal Green made a tidy profit on a quick sale. I am out over $10K and have no refrigerator. read more

The fridge we got from royal green is great but the customer service representative barber is for a lack of a better word... a bitch She was horrible with communication, yelled abuse at my girlfriend while we were asking questions, and then had the audacity to act like it was not okay for us to ask questions. Considering how expensive the fridge that we bought is, it's a bit ridiculous the tone of voice she was using with us. Simply because of Barbara, I would not recommend giving this store any business. Everyone else that works there was very helpful, but she ruined it for us read more

It is as important to leave a review when your experience has been very positive then times when they are negative. Today I Purchased, a subzero refrigerator and the gang at Royal Green Appliances White Plains, New York, made my experience, professional and very satisfying. I highly recommend Royal Green Appliances to anyone in need of appliances, large and small, this ain't no big box store. Here you will get excellent customer service from a very knowledgeable workforce. Here you will get your delivery on time and here the technicians at Royal Green are second to none. Lastly, the prices are great too I wouldn't think about going anywhere else for my appliance needs respectfully, Joseph A.Barca Jr. read more

We had an excellent experience purchasing a washer and dryer here. It is so pleasant to work with the same store service person throughtout the process of purchasing and installation. Their pricing is excellent and they will match competitors, if need be. Most of all, the personal service was a pleasure, especially not pushing us to the most expensive items. The installation was fast too. read more

I completely renovated my kitchen... just in time for Covid and all the supply chain issues! Despite the challenges, everything worked out perfectly and I can't say enough about the great customer service from Alfred Esposito and his team. He kept me informed about updates on delivery schedule and he did everything he could to get me the products as soon as possible. Everybody there was truly professional and helpful and in the end, I have a beautiful kitchen! I would strongly recommend Royal Green for appliances, especially now! Thanks Alfred! read more

Royal Green Appliance - Appliances Near Me - White Plains, New York

From purchase to delivery and installation it was professionally handled. Alex and Martin installed my new washer and dryer and went above and beyond my expectations. My salesman Jeff took the time to make sure my purchase would meet my needs and budget! I will be back for any additional appliance needs. Thanks Royal Green! read more

We have been long time customers of Royal Green Appliances on the Post Road in White Plains. Over the years we've put purchased various appliances however our most recent purchase was a built in Sub Zero refrigerator. We had been told that our 24 year old Monogram refrigerator would be impossible to remove without knocking out a wall. The folks at Royal Green were skeptical and asked if they could send over their guy,I think his name was George, to evaluate our situation. This was before we had signed a contract to buy anything! George came over, examined our aged appliance and assured us, that while it looked like it was attached to the wall, it would slide right out. And he was right. We bought our new Sub-Zero Refrigerator and we have been impressed with everyone from the folks who handle customer service, their dedicated sales staff and their wonderful extended warranty department. There are stores where you might be able to save a few bucks on a large appliance, but where are they if something goes wrong? A few days ago, we noticed that ice was built building up in our freeezer, after checking our manual, defrosting the freezer, we decided to call on a Saturday to see if we should have someone check out the problem. I was informed that Alan Alterman, who is in charge of their warranty department was off until Monday but I could leave a message or send him an email. I wrote a note, explaining that this was not an emergency and explained our issue. To my surprise and astonishment, early Sunday morning, Alan wrote back, asking for photos and working on his day off to try to assist us! I can't imagine you'll get that kind of customer service anywhere else! read more

Nelson came and fixed my problem with COVID precautions and a polite and capable job I have used Royal Green for years and they have always done a good job read more

I called on the phone looking for new appliances and in desperate need of a vacuum. Matt, jr was extremely helpful with his suggestions and let me know my available options. First and foremost he had a great vacuum in stock, excellently priced and I was able to drive to the store and have them put the vacuum in my trunk without leaving my car! Contact free pick up! Matt, jr followed up a few days later with more information about availability on the appliances. Excellent customer service! Would definitely recommend Royal Green Appliances read more

Waited 2 weeks for 5 appliances to be delivered. They are PAID in full. Got delivery of only 3 of 5 appliances and now have to wait another 4 days to get the other 2. Just an apology. No attempt to deliver today or tomorrow. We made sure to be here today. Now we cannot get assurance that they will be delivered in morning, because we are not available on Tuesday afternoon. Will update once we have our merchandise. As of now, would not recommend. read more

We've had very positive experiences with Matthew K. at the White Plains location, the delivery team, and the Peps Installation guys (Christian and John). Highly recommend! read more

Completely unresponsive. I had multiple issues with all appliances I purchased and it's been eleven months and I am still trying to get them resolved. read more

Very disappointing experience with Royal Green appliances Manhattan. Order process and delivery were fine, but after sales service is deficient. They do not follow up and sales people (Mitch & Molly) do not return calls - guess it is all about the upfront money. The service department are lovely when on the phone with you, but nothing seems to come of it. Would recommend you go elsewhere. read more

I bought a Thermadar range in August. Because of Covid-19 it was delivered in 2 months. The guys are patient and nice. They answered all my questions. I am glad to buy the range here. read more

Royal Green Appliance - Appliances Near Me - White Plains, New York

Reading through multiple reviews, one can get a reasonably good idea of how a business operates. Had I read more carefully through Royal Green Appliances' reviews, I would perhaps have avoided the ordeal of dealing with them. In short, in using them as a vendor, if your appliance has zero issues, you will be fine. If there are any issues at all, however, no matter how small, expect to have to chase down someone at the company to resolve them and to be treated to abusive conduct on the part of their employees. Note that the negative reviews here almost all feature a long-winded, aggressive response from the "business manager." Clearly professional and rational customer service is not prized here. 1. Our high-end fridge was delivered missing a piece (the kick plate). No anger was expressed on our part and we trusted that we would have the part installed within a week as promised. 2. After a week we called to discover that our salesperson, Frank, knew nothing about the missing part for whatever reason, and had rather unacceptable suggestions to remediate the issue until finally he claimed to be ordering the part. He also passed blame for the lack of follow up. The suggestion? That we install it ourselves, not appropriate for a purchase of this kind or considering that SubZero is very clear on the machines' being serviced only by authorized repair people. It also took Frank three tries in the same conversation to understand that we did not have the part and that it needed to be ordered. No apologies were offered either. 3. After another week no part had arrived and it took an irritated phone call to get the part ordered, which Alan handled kindly and efficiently. His professionalism was very appreciated. 4. Rather than sending the installers back as we had been told by both the installer and Frank would be the case, we were informed by someone at the company that a certified repair company would be doing the installation. Again, this would not have been a big deal had there simply been communication as to why so that we could understand the change. When I spoke to another sales person there, they also confirmed that normally the installers come back to install any missing pieces, so clearly my confusion was not unfounded. 5. When I finally spoke again to Frank to find out why there had been such poor communication, he was abusive and insulting. He stated that I hadn't bought the fridge, that my father had. Beyond the fact that without being in our family he would have no means of knowing who was ultimately responsible for any payment regardless of whose credit card was used, the fact remains that it is beyond inappropriate to even comment on such a thing. He also yelled at me that I needed to listen to him rather than simply allowing me to express my concerns, and then moved on to calling me a Karen. Being called a Karen for wanting the missing part of an 11K refrigerator after almost three weeks is pretty rich, especially coming from an extremely unkempt Caucasian man. He also complained that I was "driving everyone crazy." Yes, asking for a missing part to be furnished to us after almost three weeks must really drive a company that sells fridges and didn't include the part really crazy. Yes, I ended up cursing at him after being abused for several minutes. 6. The "business manager" minimized attempts to complain about the abusive conduct, tried to suggest that being concerned about a fridge was inappropriate in the current climate (ok, but why sell them, then?), promised that the owner would call right back without explaining why she could not deal with the issue, and then had a ranting tantrum when the number that she gave ON HER EMAIL as her direct number was used to respond to her text via text and to call back when the owner failed to call back immediately as promised. I could add in the fact that Frank was oddly pushy about our switching from the tubular handles to the pro handles and that he was dismissive when I tried to understand why he was changing his suggestion to us (the pro handles are fine, but his manner and pushiness gave the impression that he was angling in some way and made us uncomfortable), and that the "business manager" subjected me to an odd "we girls need to stick together" line and to a hysterical rant regarding her personal issues about working from home and taking care of her kids, but that's just the bitter icing on our dumpster cake of bad service. I waited to write any reviews until our kick plate was finally installed on my husband's advice considering how vindictive Frank and the "business manager" have been. I am quite sure that the latter individual will be composing a vicious response as is her custom here. Happily, I have email and text copies of this entire three week adventure. I will leave it to our family attorney to deal with any commentary from her. read more

When we remodeled our kitchen, Jeff was able to help us out and gave us a great deal on all of the appliances and helped us maximized the incentives offered by various companies. We also went back to Jeff when we needed a wine fridge and a third time when we needed a set of commercial washers/dryers. Second the comments about great services. When things didn't go as planned (especially this year), the big box stores would not be able to provide the level of service that Jeff can. Plus the prices are EXTREMELY competitive! I see no reason to go anywhere else for appliances. read more

Having a 50+ year old dishwasher removed was a very difficult job. But not for my installer, George, from Royal Green. He made repairs and adjustments along the way and everything worked beautifully. He was very experienced, friendly, and professional. Showed up on time. Overall a very good experience. read more

Our microwave finally died. We got it in 2012. I ordered a new model (different manufacturer) on Monday. It was delivered and installed on Thursday AM. Easy rapid installation. Thank you read more

Unless you know for a fact that after you purchased a product from Royal Green Appliances you won't have any issues with it (which, of course, you can't...) - I would recommend you to stay away from this company and purchase your product elsewhere. Don't be fooled by the seamless and efficient purchasing process (and it is - hence why 2 stars and not 1), and by the knowledge and expertise of the team members. Because if my experience is the norm at Royal Green Appliances, then they will do little-to-none to rectify any problems after the purchase is complete. We needed to replace our Sub-Zero Fridge with a new model. We presented Royal Green with the model number, information about the fridge, photos of the fridge and the wood panels covering it, etc., and then placed the order with them. When the fridge was installed, it turned out that the handles (to open and close the fridge) that were ordered were the wrong ones and new handles needed to be ordered. The new handles were to arrive a week later, and, as such, for a whole week we needed to literally 'struggle' with the fridge every time we needed to open it; either bend all the way down and pull the door from the very bottom, or stand on a stepping stool to pull the door open from the top (my wife and I are short, what can I tell you!). This is more than a small nuisance; the weekend in between the installation and the arrival of the new handles we were planned to host a party at our house and needed constant and frequent use of the fridge, so you can imagine that struggling with the fridge 100 times a day is not ideal... I called Royal Green and described the issue. The sales rep referred me to Jeff, one of the managers. I spoke to Jeff and explained the issue to him as well. I said that this fridge was a major investment for us (it cost about $14K...) and that, for that amount of money I would have expected more due-diligence on the handle types, etc. At first, Jeff tried to completely disown the problem, staying that it's not their fault that the wrong handles were ordered (is it mine??), despite us providing his team all the info that I stated above, at the time of the purchase. He went on to dismiss the whole thing as being a problem because, according to Jeff, I have a working fridge and that's what matters. He said he was sorry that we are in this situation. I asked if there's anything more that could be done above and beyond being sorry, to which he abruptly replied: "not going to happen". 2 Stars... read more

The timeliness and the fact that I didn't even need to go to into the store at all was wonderful! Mo answered ALL of my questions and helped me come up with a decision for my new dishwasher!! I know who to turn to for my appliances!! Thank you!! read more

I had a good experience buying a refrigerator and range, it took a bit longer because of the virus things we're shut down but now that I got them everything is great read more

You spend so much money on appliances and when you try to follow up on your order no one picks up the phone or returns your call. You have to get in your car and drive to the store to then be told that they will follow up and call you back and they never do. I've had several delivery times and the driver NEVER shows up during the time I was told the driver would arrive. When I called to voice my discontent instead of receiving an apology from the store representative I was questioned and asked if I was home for the delivery. Why would I lie or not be home for a delivery I want so I can complete my project? Truly a disappointment because I was recommended to the store by my contractor and have spent over 20,000.00 on appliances. I would definitely suggest you go elsewhere because the customer service is not what it should be. read more

Love Royal Green! The showroom is great and has a lot to see. And Mo was fantastic. He worked with me for over a year through our kitchen/mudroom project and he went above and beyond to help me out and answer all of my questions. He is very knowledgeable and handled our order with ease. He really took great care of us and we couldn't have been more pleased! read more

We placed a very large order from Royal Green with a very specific time line. The delivery date was pushed back twice, which I understand can happen. What I cannot understand is how several appliances were delivered with water damage inside of the appliances, but no one saying anything to us and the outside of the appliances looking completely fine. We only found out after each brand new appliance started to having issues within 2-3 months of owning them. First the fan on the refrigerator wouldn't work, and that was repaired. Next, the dishwasher stopped working and the repair man opened the dishwasher to find mud caked all over the control panel. Lastly our oven started to give off a burning smell each time we used it - a different repair person said it had clearly been damaged in a flood and could have easily blown up/started a fire had we had continued to use it or lit any additional flames with the gas running. We tried numerous times to contact Royal Green about these issues and were constantly ignored and referred to the brand of our appliances, when the issue was very obviously Royal Green trying to pass off damaged appliances, rather than refund us a percentage or replace the items. I will absolutely never purchase anything from there again, nor will I recommend them to anyone. read more

I spoke with Dan about a Miele dishwasher. He had the one we wanted in stock. The dishwasher was installed the next day by Peps Installation. They did a great job, were on time, and courteous. We have been buying our major appliances with Royal Green for many years and will continue to do so. read more

When my husband and I walked into Leibert's Royal Green six months ago, we knew absolutely nothing about appliances. We were there to purchase a full suite for our about-to-be-remodeled kitchen. Oh sure, we had bought a fridge here, replaced a stove there ... but this was different. We sat down with Alfred, who asked us questions about what we needed, looked at our floor plan, and made great suggestions, telling us everything we needed to know about each brand we were considering. He spent a good half-hour with us before we actually decided to order our appliances from Lieberts Royal Green. They are not cheap, but we really needed a knowledgeable person to help us figure out what we needed, and we got that in spades. No pressure, just sound, helpful advice. Alfred even figured out a way for us to get a rebate after purchase! The appliances were just delivered today and they are gorgeous! The careful, knowledgeable service and superior support from our first showroom visit all the way through to delivery were impeccable. I'd recommend this store to anyone! read more

Great experience called a couple of times. They found what I was looking for and delivered on time. Set in place and removed the old appliance. Great experience. Highly recommend them. Moe was great. read more

Literally didn't make it in the door. We were shopping for a full set of kitchen appliances and our contractor recommended Royal Green. I called for hours and info while driving to the store. The woman on the phone was beyond rude and asked us who we were coming to see. I said I don't have a name, but I need to make a decision on appliances very soon. She kept saying "if I don't have a name I can't help you", to paraphrase. We wound up going to Village Appliance in Portchester, where they actually want to help you with your purchase and decision-making. Hard to imagine a less customer-freind So after multiple people telling I'm wrong to discount this store, I went back, without calling this time. The fact is, this is an excellent showroom, and once you find a staff member to work with, they all seem pretty knowledgeable and helpful. Still not 5 star service, but this store is definitely worth considering for its large selection on display. read more