Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of…read moremeeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you.

I rarely make bad reviews but my gosh, if you can avoid going here, please do at all costs. Not…read moresure if it's this location but wow, they need to work on their management. Legit WORST customer service. Just a bunch of lazy staff yawning and chatting around like it's actually insane and embarrassing and give attitude when they actually have to work. It's not even just the shoe section, it's also the cashiers. I really wonder if they get trained to be lazy and stand around yawning.. It sucks because it's actually such a good place to buy shoes, apparel, gear, etc and the workers make it such a BAD EXPERIENCE. Don't come here..

We really liked this Big 5 store in Lakewood. Parking is so easy in the large lot, it is part of a…read morestrip mall. I was on a mission, my grandson has lost his noise cancelling headphones now 3 times and I have had to replace them 3 times. He goes to a lot of concerts and he knows, your headphones are on your head or in the car, do not just leave them lying around. So, when he did it again, I told him his mom was going to have to replace them as his behavior shows a lack of responsibility for items that he is tasked with caring for. Anyway, I saw this Big 5 on the way to the taking him to the circus so I caved and pulled over. We went in and the cashier was very nice. She was not sure where the headphones were, so she asked a salesperson walking the store. He knew right away and showed me where they were and was able to tell me a little about the selection. I mean, they go from cheap to our you kidding me prices. I found the perfect pair made by Razor and went to the cashier. On my way there, I saw a lot of cool stuff had I been shopping. I told the cashier I was concerned with fit so had all intention of paying for them, opening them right there and trying them on my super sensitive grandson's head. She was fine with that and was going to just let me get another pair or give me my money back if we could not find a great fit. These were perfect. She was happy, we were happy. It all worked out. So, I do like this Big 5 very much. And as to the grandson if he loses these, he will be digging ditches to learn the value of money. Have a great week.

Came here to get fishing gear, came out with more than I expected lol. Alani was great customer…read moreservice. Everyone here is super helpful. Keep it up

Don't shop here! I returned a Jersey and they wouldn't give me the full refund, just store credit…read more Had I bought the Jersey somewhere else like Dick's Sporting Goods, they would've refunded me. Not only that, I asked them if they had the jerseys of all the 48 teams in the World Cup and they told me that they have "only the popular teams." And I've shopped at other soccer stores like Aztecasoccer which has ALL the 48 teams. Save your money and time and shop somewhere else!

Great Place Awesome Stuff…read moreWonderful people Very kind and I found what I needed Of course I will come back again

I went in with the hope I might find a baseball glove and learn a little about what we would need…read morefor our son's first time at sports camp. The cashier instantly saw I was trying to find a glove for my kiddo and she asked if she could send someone over to help. Yes, please! Tyler met us and instantly connected with my kiddo. He confirmed he's a lefty and helped us find the right glove, found a helmet that fit him perfectly. The selection of baseball gear was expansive. He really went above and beyond with helping us. When Tyler handed him the bat, my son said, "Wowwww" and got so excited for baseball. I wasn't expecting that reaction. We found out Tyler plays baseball in college - and it was so clear how much he cared about making sure my son was set up for success for his first time trying baseball. Thank you, Tyler! You got my son so excited for baseball and he's so proud of his new glove, bat, and helmet!

Went in to get my fishing license for the first time, Alejandro was super helpful and chill…read more In and out in less than five minutes, shoutout to him.

Really friendly and helpful owners. Super good quality. Prices were great and I found everything…read moreoutstanding.

Great customer service, must go to for all fans. Especially dodgers!! Prime location in the heart…read moreof Downey

This is a hidden little gem that supplies all your fishing needs from fishing lures to bait, pools,…read morenets etc. you can also purchase your fishing license at this location. The customer service was excellent and the prices are very reasonable. Going forward this will be my new spot for picking up fishing equipment. I would definitely recommend this business to my friends. Thank you.

Very good prices to find a good fishing pole and do very great job repairs highly recommended for…read moreanyone wants to make a quick stop by to go fishing

This location is kinda small compared to the other big 5s but this one is in my city. They have…read moresome stuff not too many items of clothing, mostly sports stuff like equipment, shoes stuff like that as for clothing. It's a very limited selection not that many brands to choose from..

Nice and friendly staff. Sell everything for a great price. Bought 80% of my home gym from hereread more

I needed a work out bench badly and Sandy hooked it up with a fair price while others are price…read moregouging(Covid-19). Honest and great customer service!

Horrible experience Placed on order on line , got…read moreconfirmation and order never arrived. Called talked to customer service. She said. The order was on hold because of fraud. And I said then why did you take my money . And plus never sent me Email saying there was fraud. Canceled my 330.00 order. And they were like nothing . All the inconvenience. No sorry nothing . Horrible lady on the phone . Both times rude

just wanted to praise Israel for his helpful customer service through the phone. I called a…read moredifferent location previously and they said they weren't able to help me with the specific question I had, called this location instead. Israel was able to help me and help me with the specific question I had. Although don't have what I want very helpful. :)))

I visited this store hoping to purchase FIFA trading cards for my 12-year-old son. When I asked,…read morethe owner told the employee in front of me that they were sold out. The employee then hesitated and said he actually had some in his car and asked how many I needed. I only asked for one pack, but he seemed unsure about selling it and explained that he was transferring the items to another store. I told him that if it was too much trouble, not to worry, and we left. Unfortunately, my son was very disappointed and started crying afterward because he had been looking forward to getting the cards. I understand that stores have inventory rules and employees may have limitations on what they can sell. However, the interaction was confusing and left us feeling unwelcome and disappointed. I hope the store can communicate more clearly with customers in the future.

The store has a decent selection of soccer gear and cleats, but the customer service is seriously…read morelacking. The owners, who run the show, are not friendly or helpful at all. Questions about sizing or recommendations were met with impatience or barely any response. Shopping here feels rushed and unwelcoming, which is disappointing when you're excited about gear. If you want a friendly, helpful experience, this is not the place. You might get the shoes you need, but don't expect a smile or guidance. The prices of items is the same as anywhere else you would expect to pay. They often have some On Sale items, but the sizes are limited.