We really liked this Big 5 store in Lakewood. Parking is so easy in the large lot, it is part of a strip mall. I was on a mission, my grandson has lost his noise cancelling headphones now 3 times and I have had to replace them 3 times. He goes to a lot of concerts and he knows, your headphones are on your head or in the car, do not just leave them lying around. So, when he did it again, I told him his mom was going to have to replace them as his behavior shows a lack of responsibility for items that he is tasked with caring for. Anyway, I saw this Big 5 on the way to the taking him to the circus so I caved and pulled over. We went in and the cashier was very nice. She was not sure where the headphones were, so she asked a salesperson walking the store. He knew right away and showed me where they were and was able to tell me a little about the selection. I mean, they go from cheap to our you kidding me prices. I found the perfect pair made by Razor and went to the cashier. On my way there, I saw a lot of cool stuff had I been shopping. I told the cashier I was concerned with fit so had all intention of paying for them, opening them right there and trying them on my super sensitive grandson's head. She was fine with that and was going to just let me get another pair or give me my money back if we could not find a great fit. These were perfect. She was happy, we were happy. It all worked out. So, I do like this Big 5 very much. And as to the grandson if he loses these, he will be digging ditches to learn the value of money. Have a great week. read more

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Came here to get fishing gear, came out with more than I expected lol. Alani was great customer service. Everyone here is super helpful. Keep it up read more

They are friendly and helpful, appreciate that $10 off coupons from Value Plus mailing! I got what I needed with a super low price!

Found items I needed online but after circling the store a few times and not getting the attention of anyone in the store, I searched for the item on my phone, went to the checkout counter and asked the associate "If I was this, where would I be in your store." He then pointed out the area. Fun bit was rifling through the racks myself and discovering that the larger sizes (I'm a bigger guy) were at the back of the rack. Waiting in line to check out and a dad with his two young sons commented, "I can't believe they have guns next to Pokemon cards." Since I'm pro-Second Ammendment (yes, that might be considered a character flaw here) part of me wanted to educate the gentleman that the police are not here to protect you and you are your family's best self-defender, but all I decided to say was "Those are mostly airsoft, so..." If you're that triggered to see firearms (Big5 calls this their "Sporting Arms" department), don't shop here. They did have some limited selections of ammunition but they didn't have the ammunition I was looking for in stock. read more

This is my favorite big 5 location here at Lakewood, I got my firearms permit from Frank, awesome dude. They got a great selection of hiking and fishing gear. prices are very affordable compared to other sporting goods stores. I'd definitely recommend this location to anyone. read more

This Crazy California Peek-A-Boo rain, has us in here grabbing a couple of Umbrella-Ella-Ella's. The gentleman manning the register was very helpful in guiding us to the umbrella section, which only had two options: extreme compact and compact. He did offer to look somewhere else in the store, however, the BF was fine grabbing us two compact. The store is pretty empty, so if your one who likes to avoid the crowds, this is a great time to run in. Store was somewhat tidy. The only reason I gave 4 stars is because I have a thing about worker bees talking amongst one another and not asking if customers need help. Oh, and I'm not referring to us, there were a couple of other people in the store. Oh, ladies, if you want a great deal on Adidas bottoms, they are on sale for $35.99-$29.99 which is great. read more

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After hitting up two places prior, we finally found two sets of beginners disc golf here at Big 5. I added my email addy to their mailing list to take advantage of the 10% discount but it didn't show up until hours later. Luckily, with manager's approval, we were able to receive the 10% discount under my friend's email addy in-store sign up. Like most Big 5 stores I've entered, the place was tightly packed with lots of goodies. We did a walk through before asking if they carried disc golf. They knew exactly where they stored them and pointed towards the correct direction. Now only if they followed us to bring it down for us. There were plenty of sales associates available near the front of the store. I wasn't going to walk my way back to the front for assistance so we found a long stick. Can't remember what it was actually for. I don't recommend using it unless you're ok with the disc golf set possibly landing on your head. Anyways, found what we needed here, paid for our discounted disc golf sets, and off we went! read more

Big 5 Sporting Goods - Trying something new...2 sets of Disc Golf - Sporting Goods Near Me - Lakewood, California

The cashier at the front said hello to the white costumers in front of me. But not to me even after I said hello. I was being accused of stealing I was being followed through the store the whole time. Do not recommend coming here if you care about costumer service. read more

Came in to get the shoes my husband wanted and I only had a picture he sent me and his size. The employee came out immediately as he saw me searching the walls of shoes and I showed him the picture and he immediately took me to the shoe and brought me the size. I was out of the store during Covid season within 20 mins. Love the kindness and immediate assistance by all the employees. read more

Great selection all departments. Friendly and helpful staff. Would definitely recommend this location

Carlos, a cashier working there did not say one word to me or great me when I entered the store. He just stood there folding some flyers. No one else was around. And even when I approached the counter he was working at it was me who had to speak first and ask for help. I said hi (not him) and politely told him what I was looking for and he told where to find it. Then as I'm looking for what I need (and now he's watching me of course) I hear him loudly saying hello and welcoming other customers. I guess Carlos decides who he will and will jot greet. I told him that he greeted all the other customers except me and of course he just denied it. So not only is he bad at his job, he's also a liar. read more

It really bothers me how unprofessional employees/management can be! Waited half an hour for no help. Both cashier couldn't help and called 3 times for someone's help and still no answer. Never again will I ever step into such an awful service place. There's no excuse if you don't have many people shopping for you not to help the only customers going in. I really hope it's not because of my race. read more

Oh, Melissa, you should try not being such a snob, it's called customer fucking service, if you hate people, quit your job. I'm gonna say it's Melissa, because that's what the receipt says, but she's a petite Hispanic girl with glasses and black straight hair. Not only was she rude, but when she fucked up on charging me 77 for a two day fishing pass, after I repeatedly asked "and that's for 2 days?" She didn't even say sorry. read more

Worst big 5 store ever. Second visit this week. Nobody helps, no question if customer needs help. Never again. Do yourself a favor find another store and don't waste your time. read more

This Big5 never seems to disappoint. If you have a subscription to Big5, you'll know that everyday there are different daily deals. Whenever I find myself looking at a deal, this Big5 usually has the item I'm looking for and isn't difficult to find. If I do have trouble finding an item, all employees usually are able to lend a helping hand. read more

This suck I walk into big 5 to buy a knife that I saw online so I new what I wanted but the manager was standing in the front of the store flirting with the register personal when me and another customer walk in. the manager said we closing in one min... then he said GRAB SOMETHING AND GET OUT.... I was shock to receive this kind of treatment. But not surprised because I know we live in a world with hateful angry people. So I walk to the knife display saw the knife I wanted but then I thought about how rude he was. So I just walk out.. I will just take my business somewhere else... manager needs more training... 3/18/18. 7:56 pm read more

Big 5 Sporting Goods - Sporting Goods Near Me - Lakewood, California

Drove over 35 minutes to this location because it's one of the few locations open due to covid. Arrived there at 6:50 and was told by a ride and inexperienced manager named Regan or Raygan? Not sure on spelling, but was told that I was the only one not being allowed to come in. You're not a restaurant or the DMV, so it's pretty rude to not let customers in while you're open. Would recommend her being re-trained as to alleviate long wait times and inability to service customers properly. Will be taking my money elsewhere as I'm building a home gym and would rather have the money go to sensible individuals. read more

I'm confused as how this is a sporting goods store that doesn't offer any football equipment besides an occasional gloves and mouthpiece and everybody is so confused when asking the employees for information no one knows anything on my way to Dicks sporting goods read more

Worst customer service ever. The manager on duty, Ryan, did not even have the courtesy to greet me when I came in for a return or tell me he was able to help me out. He just gave me an annoyed look as I waited patiently in line to be called to the register which never happened. I walk myself to the register where he and another employee just stand there not saying a single word let alone a hello. I have been to several Big 5 sporting goods and I have never been treated with such disrespect. Normally, Big 5 to me is known for its hospitality and excellent customer care but in this case Ryan sent me over the original Big 5 I purchased at to get the issue resolved. He was not willing to help me or talk to me at all which does not make sense as the store was empty for these reasons I'm sure. Not what I expected from Big 5. read more

We have our nuggets signed up for Summer Baseball at the park, and due to our daughter growing like a weed she was definitely in need of some new cleats. We were all greeted upon our arrival, and we made our way over to baseball apparel. Eyeing which size my daughter needed for pants, an employee came over and let me know where the fitting room was so I wouldn't have to come back and make a return. He also informed where the cleats were located. Once we figured out her size we made our way to back of the store. We were greeted and the gentlemen working in the area showed us where the shoe chart was for youths so that we could hopefully ask for the right size. She ended up trying on several pair (Apparently sizing chart & brands are not very universal in size it seems), the employee was kind and polite and never hesitated in getting us another pair. We finally found the right ones, so we thanked him and went on our way. Working in a shoe department can be a thankless job, always reminds me of Al Bundy and rude customers and I wouldn't want to have that job. The employee was kind and attentive, and we weren't his only customers. I really appreciated his help, and I would gladly come back here for shoes & apparel anytime. read more

I went in to purchase a pair of working boots. All of the boots only had one shoe inside the boxes. There was not one employee around to help. I go to the front to purchase the boot and the very rude annoyed manager/team leader Grant told me to go to the back and get the shoe. I asked to pay for them and the ignorant employee at the register did not want to ring me up. She claimed they may not have the other shoe?? Grant did not EVEN bother to assist me or even try to get the shoe. He did continue to have a restingbitch face. Now I can see why all the employees looked worn out and frustrated. Grant is running the store, the same way he does NOT help the customers. Don't ask GRANT for help he is too busy not living his best life!!! Grant get out of retail it is NOT for you!!!!!! read more

After the Crappy and I mean CAPPY Service at BIG5on PCH and Xmeminp went to Lakewood Mall they are a Totally a Much Better Store, no they're a Completely Different Store well Stocked and Very Very Friendly. read more

There's a kid there that's a bit snooty and not on just one occasions Lol Would love to hear if anyone experienced the same. Ok just came back and that's 2 people that act like they don't wanna work here (when there's people without work right now. Maybe I shouldn't expect much. Amazon it is! read more

We buy weight bench and there is missing parts We called customer service and they can't even help us so we decided to return And again when we return they give us another difficult time in returning the item Customer representative is rude Not recommending that branch read more

I came in with my son to get him new soccer cleats and i asked the heavy set manager, ryan if he could assist me and he sighed while rolling his eyes. All I did was ask a simple question, terrible manager. Then, he tried to get another employee to help me even though they were helping someone already and all he was doing was looking at something on his phone. As I was walking around confused (store is very unorganized) another employee asked if I needed help and ended up showing me where the cleats are, I really appreciated that but I will NOT be returning to this store because of Ryan's poor customer service! read more

I seem to spend a lot of my free time perusing Big 5's. But it's so worth it! I find the most amazing deals. If it weren't for Big 5, I'd have to spend a lot more money on all my athletic endeavors. read more

Local Sporting Good store + Sports Equipment + Decent / Not The Best Service = A-OK ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3/5 Ambiance - The mood, character, quality, tone, atmosphere. 3/5 Service - Helpful, accommodating, efficient, delivery and speed? 3/5 Food / Merchandise - Quality, taste, presentation. 3/5 Price - Reasonable, inexpensive, high priced? (Based on Irma's review rating rubric - http://static.px.yelp.com/photo/evXt-5kyL-guqoCwxaAxtQ/l read more

Bad customer service and business practice! Went in there to purchase ammo that was advertised on their weekly sales and learned that the manager doesn't have the card to sell ammo. Wasted time making a trip there. read more

Who doesn't like Big 5 ? There's something for everyone there at a low price. Just wish they lowered the price on ammo! read more

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A pair of Lugz Roamer boots started to detach severely from the soles after only a few months of light wear. Never had that happen before. I wrote to the company -- no reply -- and took the boot in to show the manager at this store, where I bought them. He shrugged, said he hadn't seen that problem before (although the Lugz Yelp site mentions the same failure) and offered no apology for poor product performance. read more

Ryan , the red head ,chubby manager is very rude and unprofessional, He needs to learn how to greet customers. I greeted him nicely by saying hello, then he did not answer to that. I gave him a dirty look and told him to give me bullets from the shelf. I then paid for my bullets , and again he did not say anything, not even thank you. I wanted to tell him off and put him in place , but I had my two kids with me. As of now I will be shopping at the Downey store. Ryan , if your reading this , I am contacting your headquarters. read more

I was looking for a box of ammo. The guy behind the counter was just annoyed I was there. He told me he didn't know if they had any ammo. I'm standing here looking at the 38 special rounds I want. He still said he didn't know anything about anything so I left. What an idiot. read more

Worse customer service ever! Went in 2 weeks ago to get items for hiking out of state. Bought hiking boots and some survival tools but one would think I was being a nuisance simply for asking if there was anyone who could help us. Asked to see a small pocket knife and the manager showed one to me. Asked him if he could show me how to fold it and he replied, "All knives fold the same." Then, he put it away without helping me or asking if I would like to see anything else. Short lines to pay, but their customers move to the speed of a snail. I have lived here for 15+ years and have avoided most shops in Lakewood but I needed the supplies ASAP. It's true what people tease about: it's not Lakewood, it's "Lakehood". If time is valuable to you, don't come here. If time and productivity were rated, they should get an F. Never again. I will look for stuff at REI instead. read more

I was terribly let down here. I was told of great prices, but even their clearance pricing on most things were high - and the staff didn't really know much about anything. When I asked them about North Face - two of them looked at me like I was from another planet. I did pick up a decently priced item for my son - I thought it was on clearance and the regular price was much higher - but only two bucks separated the two! Also - again - the place seemed a mess - I'm starting to think once you get outside of LA every store is messy! read more

wouldn't come here if your African American. came here and within 5 minutes of telling the guy I wanted to buy ammo the young guy at the ammo counter said he couldn't sell to me because i "looked high". I was pretty upset but I already knew what was going on so just went to the big 5 in Cerritos. I'd advise my African-American brothers and sisters to avoid this big 5. read more

Good service I was escorted by Mark towards the weights and was explained the sizes and the purpose, for the certain products I was looking for. The store could use some music and some extra attention to detail, since on the day I went. It was raining and was a little wet in the entrance, which could've been fixed with some wet signs or by mopping that area. There were also some products outside which I think would be better inside the store aesthetically and for the safety of the products anyway. Overall it was a good experience other from some minor flaws, that can be easily fixed. read more

I asked to use the restroom for my 2 1/2 year old. It was so incredibly dirty, fecies all over the toilet and wall. Sink had layers of dirt and grim. It looks like they haven't clean it for over 5 years. I told the manager he said "we clean them all the time." He was not worried at all. I told him what I saw and he just shruged. I should of taken pictures, it truly was disgusting!!!!! read more

Trying to buy my kids an inflatable pool. I know it's last minute, everyone is sold out. I check on the Big 5 website, shows they have an item in stock. I drive to the store (3rd store of the afternoon). I find the pool/floats section. Nothing! I ask a girl there and she says try looking in front. Again, nothing! I get in a long line for a stock check. They tell me they have 3 in stock and they're going to check in the back. I see a stock guy walking around, "looking" for the pool. Of course, they don't have any. Waste of 25 minutes. read more

Was going through my wallet and came across a receipt i had for a pack of baseballs that we never used. Not wanting to toss the receipt without knowing whether they would return them for me i gave them a call. Lady answered and was very friendly and said they would take items back no matter how long you have it as long as it was in new condition and you had receipt. Awesome...my receipt was from March 2012. Got the item from the bottom of my car trunk and tag had fallen off and no where to be found so i just knew i would have a problem returning but maybe they would give me a store credit. Got in there and they had ALOT of employees at the register area, 1 customer ahead of me. Not impolite but can't say they went out of their way to greet any customers. Cashier was hesitant about my return (obviously not the one i spoke over the phone with) so she called the Asst. Manager over. Not rude per se but he at no time even looked at me or acknowledged i was there. He didn't question my return or there not being a tag on it...he just made a new one and refunded my money back to my card. So i do appreciate that and appreciate the no hassle return. Returns...5 stars Customer service...2.5 ( cashier was friendly and girl that answered phone was also and like i said...no one was rude but customer service is not a requirement for these employees. read more

Every time I've been there I've always gotten great service. Price is always good. Staff are friendly and helpful.