Excellent. Great pricing. Delivered on shedule and packaged well. Easy online ordering process.

I shopped around and BestPoolShop had the best prices. Shipping was super fast. I got my items within a couple of days of placing order.

They truly have the Best pool supply prices. I had to purchase a part for my filter, they had the party ready for me the next day. I will definitely be back. Angela- Ontario, CA read more

Pump was noisy and did not working properly. Best Pool Shop refused to refund. I would never order from them again.

Great prices and quick shipping! I needed the Bio-Dex 300 Swimming Pool Tile Cleaner which Best Pool Shop offered for less than I could find locally. I'll definitely order supplies again. read more

All I needed was a replacement Pool Pump Trap Cover Lid O-Ring. Not so easy when you want specific brand and not after-market generics. Best Pool Shop had the Pentair brand o-ring I needed at a competitive price. The item shipped quickly, exactly as described and was installed on same day received. My losing prime issue was resolved. Always hesitant when purchasing online, but their website was easy to navigate. I would purchase from Best Pool Shop again. Thank you. read more

Great service. I got the exact part I needed and I received it quickly. It was easy to find the part that I needed on their website. read more

Great prices and very fast shipping. Have been able to find most everything I need. My go to place for pool supplies.

Customer service is narcissistic. Waterway told me to call them to get the "lead time" to order a part and they flat out told me "you're lying!" read more

Great compnay...Arrived on time. Highly recommend. Hard to find a company with great dependable service.

Crooks. Put a picture on one thing on their website and ship another version that is not rust resistant(basically junk hand made from hardware store supplies). When I questioned it all they would say "its the right part". Then guess what? your stuck with return postage and a 20% restock fee. Never again. Ever notice how there are 5 stars and 1 stars. Nothing in between. All one stars reference cheaply made parts. Stay away!!!!! read more

In a perfect world, all businesses would be as quick to respond as Best Pool Shop. My order was processed immediately and delivery was two days later. From now on Best Pool is my go-to for pool parts. I am extremely impressed with the quality of customer service provided to me when my pool needed help! read more

Best price I could find on the internet and the controller was shipped fast and arrived well packaged. All one can ask for and it solved my problem... Thanks! read more

The Jandy valves I ordered arrived as scheduled and work perfectly. The best prices around. A very reputable company. I will be making future purchases here. read more

If yelp gave me the option to put no star I would definitely do it to make it well aware that this place is horrible. Starting off with their customer service. The literally are so dry and don't help much when you're looking for the item needed. I had to buy two buckets to patch up my pool but as my pool service company was working on it, they recommended it be redone completely. Those two buckets had to be returned (they were never opened) because I had to pay for a bigger job to be done to the pool. My husband goes in to return the items and first off.. Vartan didn't acknowledge us and helped someone else. After finally trying to help, he right away let's us know we can't return the items because they are chemicals. Don't all these things in buckets have chemicals? Lol He said we couldn't be helped and if we wanted to, to leave our number. As of that gave us the reassurance that we'd get a call or something. It's best you keep away from the business, they even charge a 20% restocking fee for ALL returns. So one way or another, they are going to make money off of you. That's so unfair and off the bat you can see the type of people who are running this business. Your better off getting items from Amazon or somewhere else because if you got advised on something wrong to get.. best believe you're still going to pay that 20% fee for a return. They don't value their customer nor their business. read more

This place is horrible!! I ordered a digital pump controller. It was the wrong one, so it contacted them about returning it and they told me it would be a 50% restocking fee. When I sent an email clarifying the restocking fee I was told it was 20%. I returned the item and paid for postage and insurance on a brand new never installed item and was told they made an exception on my behalf and allowed the item to be returned. The kicker is that the favor cost me 50% of the purchase price (see below). If this is the way this family owned business makes money, I advise everyone to steer clear. This is just wrong!!!!! Your order on Best Pool Shop has been partially refunded. There are more details below for your reference: [Order #130332] (July 21, 2024) Product Quantity Price Hayward MaxFlo TriStar VS Pump Digital Control Interface SP3200DR3 SPX3200LCD 1 0 $354.23 Subtotal: $354.23 Shipping: Free Shipping (2-5 Business Days) Payment method: Credit Card Refund: -$177.12 Total: $354.23 $177.11 read more

Great products. Fast shipping. Easy to order. Best prices for top line pool products and equipment. read more

Had a very complete inventory. I didn't need to go to other shops to complete my shopping. Attendant was very knowledgeable about his products. read more

Very poor customer service. I had to return the pool cleaner we purchased as it did not turn when it hit the steps in our pool - just sat there spinning it's wheels. 20% restocking fee is bad enough, $50 in my case, but when I shipped it within the required 30 days, it came back to me marked by USPS as NO COA - no change of address on file. So now this box has been back and forth across the Country 3 times. They were very rude I. Their e-mails and refused to take a phone call or call me to resolve the problem, claiming the box "never came near " their location. What? USPS is lying? I've wasted way too much time with this company. I've contacted my credit card company to refuse to pay this bill. I've never had to do that before. Horrible company. read more

I ordered 24 tubes of pool grout, what was delivered was and empty torn open box. When I tried to call to speak to someone, I found out you can't actually speak to anyone by design and a message tells you to email them. I called direct to their store location where the package was shipped from, and the guy was extremely rude and starting mocking me. Usps did deliver a 20 lbs box that was empty without leaving a notification, and they forged my signature for delivery when I wasn't home (all caught on ring camera). The box was poorly taped from the shipper, and is partially at fault for the box breaking open during shipping. The company refuses to issue me a refund even know this is an issue between them and usps and not the customer who is now out $250. The company wont respond to my emails anymore when requestion an update. I'm sure the company will write up a response to my review saying that they are waiting on usps and not their fault. Its been a month, either usps refused to issue the insurance money on the items due to poor packaging, or the company did get the money and pocked it, which is theft. The company will probably write a response to my review from their "legal team" saying it's illegal to write a bad review. This is comical, they don't have a legal team, it's just some employee with maybe a high school education trying to prevent people from writing their honest review and expose the company. If you're going to claim you have a legal team, at least make it look real with actual attorney names listed and not from your generic company email. Take a look at best pool shop on the BBB website, they have an F rating, that should validate if you are questioning on if this is a legit company or not. If you're reading this review, then you can assume that the company still has not issue my refund. read more

Product selection is excellent. Great service and fast shipping. Would definitely use again. Thanks!

Beware of buying replacement Jandy pool equipment from this company. Concerning a warranty, they tell you to register your product with Jandy but Jandy will not offer warranties to online sales....you spend over $500.00 for a product and you don't tell you there us no warranty but hide it. Not good business practice! read more

Update. I went back to buy pool shock. He comes out like the Seinfeld soup Nazi and says "you left me a bad review, I refuse your business!" what a clown. I went over the issues with him again and learned that a conditioner would be the solution! Yay. When I reviewed it I said "then sell me the solution", to which he replied. I don't push my product on customers. I am not Leslies, You can go to Leslies." ---Solving your customers problem is not pushing product. SO I went and spent 100 at Leslies which I will do monthy. They squandered the opportunity to make it right and ask me to remove or make a better review. Because he wanted to be macho. we are both minorities so I don't know why, maybe I'm darker. He was too busy running out at close to head west in his Tesla! Nice job update... I never noticed this petty false response because I've a life. 1. cute , cool story but you never tested my water. 2. you never tried to make it right, just got mad and refused my business. 3. I squeezed it out if you that conditioner was the solution... and you made a blanket statement that everyone complained was just like me ! lol Say whatever falsities to make your "business " money laundering shell that you need to. but when you earn multiple complaints it's just true. and your my sole negative review ftr read more

I am very happy with the purchase. Excellent service, great price and speedy delivery, I couldn't ask for more.

I believe this business is not a legitimate business! If you txt, call or email the same person replies very rude but you can never speak to a human manager or owner. I keep getting the same rude employee . DO NOT SHOP HERE! read more

Best Pool Shop - Hot Tub & Pool Near Me - Pasadena, California

The response is quick and shipped out the product almost right after placed. Web description is clear. read more

This online store has great prices for OEM parts, and they deliver quickly and for free. I will definitely be purchasing my pool equipment/parts from this store. read more

Best pool shop has misleading advertising selling non Jandy valves as "Jandy type" valves. Only when valves are received the consumer, the consumer is realizing that the valves are not made by Jandy. In my case Best Pool shop was willing to refund the purchase price however were not willing to provide a prepaid shipping label thus creating an expense to the consumer at no fault of the consumer. I will NEVER by again from this company. read more

Great prices & customer service! I was very impress with the authenticity of the product as well as the fast shipping.

Place a $650 order for pool parts. Said 2 to 4 days delivery. Emailed them on days 5,6, and 9. No response from their ONLINE team. Called the ONLINE team, and there is no way to get a human to talk to you. I then reached out to the brick-and-mortar store as I waited on hold for 30 minutes, and talked to a rude guy (can't say gentleman) who said he can't help with online orders. As I said to him, I am looking for someone who can help with online orders. Rudely, he said, email them. I said I have tried 4 times. I guess I will have to cancel my order that has been on hold since the day I ordered it. He said that would be fine and laughed and hung up on me. Then, as I'm trying to cancel my order, they charge a 6% restocking fee for something that they never attempted to ship. I would suggest that anyone with this problem, it would be best to contact the credit card bank that you used to get it cancelled, so way to save your money on restocking fees. read more

Found just the part I needed - they were one of the few places that had it in stock. Quick and efficient transaction.

Friendly service and good prices on chemicals. Friendly service and good prices on chemicals. Friendly service and good prices on chemicals.

incredible selection and very competitive pricing and very quick delivery! dont need chlorine pucks yet but will buy from here gor sure .A+

I was so happy to find this family owned pool store online. They offer great prices and fast shipping!

They Ship fast, prices are very competitive, and they communicate well during the process. Their system has always led me to the right parts. Aaron's Pool Service Corcoran Ca. read more

Great service . Product was exactly what my pump needed to repair it without having to purchase a new one

I needed a specialty pool piece to replace something that went bad. Best Pool Shop had the best price, free shipping and great reviews. Items came quickly and well packed. It is also nice to order and support a family business vs amazon. read more

Great price, top-notch service, super fast shipping, and great inventory. They are my go-to pool supply company.

Same for me, as many others have noted. Ordered online a specific original part, was sent an off market part that doesn't fit. This is fraud. They do not admit the issue and want me to pay 20% restocking + shipping for the return. Reported to Attorney General and BBB Stay away. read more

Good value and shipping was quick. Will definitely recommend to others. Excellent communication from Best Pool Shop. Thanks