Do NOT rent from this man or his business! We live in British Columbia, Canada, and recently rented a unit from Best Rental Properties at Palm Desert Resort Country Club for the month of November 2022. The owner insisted it be paid in CASH and we sent him a bank draft as we are in Canada, for $4800 US - that in itself should have alerted us to a problem! We knew that it was non-refundable under the specific rental conditions. A week before we were due to be in the unit, my husband had a medical emergency (ended up in ER) and was told by our doctor not to travel. The owner said that if he was able to rent the same unit for any amount of time during the one month that we had booked it for, he would refund us that amount. Great. No problem. He said he would list it again. He never did! Then he put another renter (who asked to be moved closer to a pool because their unit wasn't as well located, and thereby making the unit that we had rented now "unavailable." So now he was making it harder to rent any other unit other than the one our contract was for. Instead of showing any kind of compassion or "doing the right thing," he has continually said that he will not refund us any portion of our paid amount. In our numerous email exchanges (where I have been nothing but polite and to the point), he chose to swear and use derogatory language. What kind of business owner does that?? We would have even been happy with half our rental money returned, but no, he is keeping the entire amount for himself even though the unit we rented had actually been "rented." We filed a complaint with the BBB, and are still in that process. We have seriously considered taking this man to small claims court, but that would be another added expense for me to fly down from British Columbia, stay in a hotel, all the while having my husband not being able to fly and still ill. As it is, we have lost $4800 already (apparently he is returning our $500 security deposit, but after over a month, that has not yet been returned!). I hope no one else ever rents with this company as you are taking a huge risk with your money! read more