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    Best Shoe Repair

    4.4 (35 reviews)
    Open 10:00 am - 7:00 pm

    Services - Best Shoe Repair

    Shoe cleaning

    Shoe repair

    Shoe resoling

    1 More Service

    Shoe shining

    Best Shoe Repair Photos

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    These heels were new on 10/28/2017. Less than 1 year!!
    Chris G.

    I had what I thought was a *GREAT* place, but now my heels are coming off both sets of boots that they fixed. I don't know what glue/exopy they used to put the new heels on, but it should take more than 1 year for them to come off. Normal wear and tear is fine, but seriously, I'm going to just buy myself some shoe-glue to repair the heels on these boots rather than wait 6 weeks every year for these guys to do it.

    I had a tear in my leather jacket. I took it to Best shoe repair on December 11th. He told me it would be $100. I declined and went to leave. He said that he would do it for $50. So I agreed he said he call me in two weeks when it was done. I didn't hear from him. So I went back on Jan. 5th, 2021, I discovered that he hadn't even started on it. I asked him to give me back the jacket and he refused. He told me to come back later. I went back on the 6th and got it. He told me that I had to give him $5 extra dollars because I didn't have my ticket. The stitching look like a fiver year old did it. Definitely would not recommend.

    Maria N.

    The gentlemen who run this shop are PHENOMENAL! So personable and professional. I took a pair of boots in for my son...Darrel had me sit and wait to fix them on the spot. While he worked with me he multitasked and help other people...it was was so no e to see Darrel work so nicely with everyone...I will be coming back...since my son has well made expensive shoes this is the place to come! They even polish your shoes the old fashioned way!!! That in itself is amazing! This is a lost art and these men are truly artist!!!!

    BSR

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    3 months ago

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    1 year ago

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    2 years ago

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    11 months ago

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    9 months ago

    excellent customer service; owner was very friendly and helpful and fixed my shoes immediately

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    2 years ago

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    2 years ago

    Excellent craftsmanship on all shoe and boot repairs. Darryl takes great pride in his work.

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    8 years ago

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    5 years ago

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    5 years ago

    Very welcoming atmosphere. Great customer service. Did the work while I waited. Made the stocks go up!

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    4 years ago

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    7 years ago

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    6 years ago

    Husband has been thrilled with what he has been able to get repaired and fixed here. Shoes and belts come out looking like new!

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    8 years ago

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    6 years ago

    I dropped shoes off for repair. Great service and friendly manger. I was so impressed with business ambiance. Highly recommend this business

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    9 years ago

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    7 years ago

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    7 years ago

    If you're looking for great customer service, great prices & same day services, Best Shoe Repair is the place to go.

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    8 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    Ask the Community - Best Shoe Repair

    Review Highlights - Best Shoe Repair

    Darrel and his brother welcomed me in, made me feel comfortable while I waited, and were able to get new tips put on my boots while I was there.

    Mentioned in 4 reviews

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    Dr Shoe Worthington

    Dr Shoe Worthington

    4.3
    (50 reviews)

    Quality shoe care and repair can be found at Dr. Shoe in Worthington. Just a few miles north of…read moreInterstate 270, this is the place to bring finer Mens and ladies shoes for the attention needed to keep them in good shape for years to come. As evidenced in my photos, they do provide reselling services and corking services for Birkenstocks. This is a service that sometimes can be difficult to find, but they do a great job, and I was pleased with the work completed. I've had my Birkenstock sandals for years and, thanks to Dr. Shoe. they are a comfortable lifetime investment.

    Bottom Line: I can finally wear my boots…read more This is old school craftsman. You walk in and the place is full of stuff; People's boots, purses, luggage, leather briefcases, leather jackets, and much much more. I had a simple problem. I needed a pair of boots stretched. I have large feet. Sasquatch like. I brought in my Ariats that have been sitting in my closet for 3 years now. The owner is behind a counter piled up with jobs he is working on and equipment he uses to do his craft. He is brusque. "$45. 2 weeks" I think at first "That's a lot to stretch some boots" I go back. He says, brusquely "If they are still tight tell me where, toes, ankles, shaft/calves? I will stretch again" I tell him that I am leaving for work and that I am a flight attendant and I won't be back in town for a month, can I try them when I get back and let him know? He looks at me and nods. I finally get home and try the boots they fit great. So in this crazy economy is $45 a lot of money? To me it is, but to pay a craftsman for a craft that will soon be hard to find, it is well worth it. Bottom Line: my expensive boots have finally made it out of the closet thanks to Dr. Shoe! Extra points for honesty - I went in the other day with a large cheap piece of luggage that had the zipper broken on an outer pocket. He said it will cost you double the cost of a new suitcase to repair that because it would have to be done all by hand and I would have to charge for my time. Thank you!

    Doctor Shoe

    Doctor Shoe

    4.0
    (16 reviews)

    Pretty much what I expected of a shoe repair shop in downtown Westerville. Small but neat shop,…read morelots of shoe accessories available. Friendly, expert owner. Reasonable prices, and helpful explanations of what repairs could be made. My mom brought her sandals for repair, replacing them would be expensive, but the repairs are reasonable. It'll take a few weeks, but it's an old-school shop with no extra staff. Oh, one surprise: when I walked in I saw they sold hot sauce and a few other things, diversifying income. No biggie. But I saw cat towers and toys and beds all over, thought maybe he sold them too. Nope, just there for the playful shop kitten. Super cute, skittish but friendly. Shop dogs and cats are a plus in my book.

    I paid $110 per pair to have two pairs of Red Wing boots repaired, and this place still managed to…read morescrew up the basics. I was told my boots would be ready. They weren't. That wasted my time and forced me to make another trip. When I finally picked them up, I still had to put in new laces, clean the boots, and condition the leather myself. That's basic craftsmanship. If I'm paying premium prices, I shouldn't have to finish the job at home. That's like paying for a steak and having to cook it yourself. The shop was a mess, and the workmanship matched it--sloppy. No attention to detail, no pride in the work, just "good enough." This was my first and last time here. I'll take my boots straight to Red Wing from now on. If you're charging top dollar, start delivering top-dollar work.

    Swan Cleaners

    Swan Cleaners

    1.0
    (1 review)

    Of all my reviews this one is the worst. Do NOT go here for shoe repair!! I dropped my shoes off…read morethe beginning of April for new soles. Had to pay 34.00 in advance. I called on April 10 hoping they'd be done. They weren't and that was ok. I went to Arizona and got back April 25. They still weren't done. I called back on May 1st and they said the shoes were done so I went to pick them up. They were wrapped in plastic so I just waited until I got home to look at them. The shoes had never been touched. The soles on the shoes were the exact same soles as to when I dropped them off. I called and spoke to the mngr Dave who made excuses for their shoe repair people. The next day I took them in. The girl on the counter named Sheree was very apologetic and called the mngr Dave to come out. He was 20 feet away hanging some hangars. He wouldn't come out. He told her to bring the shoes to him. He said they couldn't be repaired and that there should have been a note with the shoes. There was no note. So I called out to him and asked "Why did I wait a month and where's the note?" He still would not come talk to me. He told Sheree to give me back my money. She said she did not know how to put credit back on a card. He would not come out so she had to call someone else higher up who said they would do it right away. It's posted in my pending on my credit card so we'll see. When Sheree had the regional mngr on the phone(Tammy) I asked to speak to her. I told her how unprofessional Dave was and he should not be the mngr. She did act upset with him. WHEN he saw me on the phone he came out and apologized. Too little too late. I ignored him and walked out. After leaving I then called the owner of that Swan Cleaners Mr Gelpi, who's in the corporate office on Bethel Rd and left a message asking him to please call me before I posted this review. It's now 24 hrs and no call. The girl named Sheree was professional. She did not hide in a corner like the manager of the store did. She should be the mngr.

    Red Wing

    Red Wing

    3.7
    (3 reviews)

    If you want a quality boot or pair of shoes for any reason then this is the place to get them. They…read morestand by any issue that they make with a lifetime warranty and they very much mean that. If you have any problems with your souls then you can take them back there and they will fix them. Whether it is a personal shoe or a work shoe, this is definitely a place to buy quality footwear. I have never owned a pair of shoes here myself but my dad, brother and now husband all wear red wing shoes for work and hunting and they absolutely love them. My husband got a nail stuck through the sole a few years ago. He went in and they fixed it up. He was very happy with them and still is wearing those boots every day for work. I know that there's only a few Red Wings in Columbus and this one just so happens to be down the street from us which my partner loves.

    One of my personal convictions is to support the small, independent business owner. When this…read morereturning customer takes time and fuel to visit the Red Wing, Westerville, Ohio store and am stopped at the door with a notice requiring that I wear not only a mask, but gloves as well, that's where my allegiance ends! This store has their rules. So do I. Mask = fine. Gloves = NO. This location is THE ONLY RETAIL FACILITY I have visited requiring gloves! You have forced me to buy my steel-toed work boots elsewhere. No problem. BTW, two other shoppers saw your notice, paused, and did not enter. Think about that! Will you notice my lack of patronage? Certainly not. But, I will notice my satisfaction in buying from a facility with a more professional focus on sales and surviving in an economy that has, without doubt, offered unprecedented challenges to the small business owner!

    Best Shoe Repair - shoerepair - Updated July 2026

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