We did a tricky hillside 4' green chain link fence in Kaneohe. Noel is their sales guy and he's so pleasant and responsive. The crew worked hard carrying cement and equipment up stairs and hills. We had an issue with one of the three gates being off and they stood behind their work (after full payment had already been made) and re-fabricated the gate. I place huge value on this kind of service and I'm happy to recommend them! read more

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Hiring this company for our fence installation was a huge mistake. Communication was nonexistent from the start -- no updates, no scheduling info, and no adherence to a time line. First we were quoted with 2-3 days. Day 3 came around and the crew didn't show up until 2pm and after a few hours left without a word. 3 days and still an incomplete fence. When calling the foreman who was supposedly in charge of the crew, he had no idea they left! When I asked for an explanation, I was told they had "prior commitments"! The end result was 5 days and still a terrible job. They treated our property with no respect at all. They ruined parts of our yard during the installation and, unbelievably, cleaned concrete tools and dumped the waste directly onto our lawn. Now we're left with dead grass and hardened concrete patches that we have to deal with ourselves. No one followed up after the job, and no one seems to care that they left a mess behind. There are plastic shavings all over my yard from cutting material where my dogs are. Completely unprofessional from beginning to end. When all these issues were brought up to the manager Ryan, the excuses were never ending. Not once did he take accountability for the workmanship or customer service. Save yourself the frustration and go with a company that actually communicates and respects your property. read more

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Friendly Staff !!! Very informative !!! Great Service !!! Highly Recommended !!! Easy Access !!! read more

I am writing to highly recommend Redmond Valleywide for any fence repair needs. Our recent experience with them was outstanding. I contacted several companies for quotes, and Wendell Au from Redmond Valleywide (Best Vinyl Fence & Deck) was exceptionally responsive. He promptly scheduled an in-person inspection and provided the most economical quote we received. Because our repair was urgent for security reasons, we were impressed when Wendell went above and beyond to schedule the repair within two weeks of receiving the quote, despite being initially informed of a two- to three-month wait. The entire team was professional and communicative throughout the process: - Wendell Au was friendly, professional, and kept us informed. - Kahi and Donny (the crew) were polite and performed an excellent repair on both the fence and the gate. - Wendy and Celest (in the office) communicated proactively and ensured we knew exactly when the crew was on their way. The entire staff exceeded our expectations from start to finish. Professional team, quality product/workmanship and best value! I highly recommend Redmond Valleywide for your vinyl fence needs. read more

Called consistently to make a material order and lady on the phone who answered, Wendy, was super kind in giving me information on styles and colors they carried. However, when it was time to speak with Celeste about creating an order I felt dismissed. I wanted an estimated for two different colors, which seemed like a big job for her so opted for one and still felt as though she had an attitude the whole time helpings me. If her personality on the phone matches how she is in person, I'd rather take business elsewhere. Products are very good but if you have to speak with Celeste just run. read more

Very reliable company with fantastic customer service and premium product. The pricing on products and quote for installation was competitive and came in low. read more

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Needed a simple bottom rail for a vinyl fence my son broke at our apartment. Went in and showed them the piece I needed and was greeted by their office staff ladies. One of the young lady measured my broken piece and got the measurements on point. Expected to pay in the realm of a hundred dollars as but to my surprise it came out to be 40$. They even went one step further by giving me a 50% discount because they had an already cut piece from an earlier job so that was nice of them. So my total came out to 20$ and change and of course I was real happy and relieved. Went home and installed it and it fit perfectly. Now I know where to go for any other mishaps with my fencing. read more

It took about a year from the free estimate to the fence being completely done but it was due to the permitting process which is out of Best Vinyl's control. Excluding the time it took for the permit to be approved and HOA, Best Vinyl got the job done in about a week and a half. Installation was a breeze and the materials were good quality besides the minor scuffs and scratches from the installation process which I understand is bound to happen. Overall, I love our new fence as it give us more privacy and our dogs can actually run around the back yard now. read more

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We recently had our vinyl fence installed by Best Vinyl. Our experience with this company was not pleasant. At first their salesperson/ estimator was very friendly and on-point. BUT once they received the 50% down payment which is required, any form of contact with our sales person went downhill, we had to go straight to the office. THEN.... when it came time for the installation and dealing with their field crew, everything became PATHETIC and UNPROFESSIONAL. - Dumped excess concrete in our rock garden instead of putting in a barrel which was supposed to be in their truck. - Final installation of the fence itself was finished by 10:30 am on second day of work. HOWEVER! - Rubbish from shavings was left all over the place! Their excuse was they didn't have a dust pan and broom. They told my father who was the only one at home at the time they would be back to clean up but never returned. ( Did they get paid for 8 hours?) - One of their workers cut the finished post and there was NO call or anything from the company. - Instead of putting rubbish in a trash bag they put it INSIDE of the post and didn't even glue the caps on. - After the fence was completed they permanently fastened their logo right on the front of our fence with 3/8" hex screws WITHOUT our consent. When we contacted Best vinyl about the unprofessional work from their crew, their excuse was the foreman was out sick.... well news flash Best Vinyl, ALL of your employees should be competent! And not having a dust pan or broom?..... shouldn't that automatically be in your company vehicles? OR they could simply have asked to borrow one..... if they had any care or respect for the property they're working on. You do clean up after EVERY job right? BTW, Best Vinyl had the highest price out of 3 companies we got quotes from. We went with them thinking it would be a smooth, carefree process. In all fairness, once you get through all this bulls**t the fence is actually pretty nice.... if you wanna deal with issues that could've been solved with simple common sense. read more

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It's been nearly TWO MONTHS, and Best Vinyl has not provided our door/gate including our next door neighbor's gate (we got our vinyl fence installed all together as 1 job). Initially, they got the measurements wrong which is why they had to re do and prolong completion of our job...... but two months is way too long, and they have not even contacted us to update status. Poor customer service! I would NOT recommend this company. read more

It's been 3 years since we first met Ryan Aguda in January 2021. Our address fortunately fell in his sales territory. Long story short, he was great, efficient in getting our quote to us as well as patiently answering ALL of my husband's detailed questions. Permit finally approved in October 2021. Many thanks to Katherine H. who handled the permit application and kept in touch during the process. I called DPP directly thinking I could help expedite the process. Let's just say, I'm so glad I don't have to deal with that department on a daily basis. Job started on 11/11/2021and was completed on 3/8/2022. The motorized gate and solar panels along with the tracks increased the time frame. It was worth it! We love our fence and motorized gate! Ryan stuck with us from the beginning till this posting. He's a great communicator and his customer service is unheard of in this day and age, in our opinion. We had challenges with the motorized gate, until we finally figured out why the gate wouldn't close especially during rainy weather. It was so frustrating, but Ryan never gave up and came out personally, getting down and dirty each time to figure out and solve our problem. His response time to my many emails is unheard of, even when on vacation! This last email I held off hitting SEND till after the New Year's so as not to interrupt his holiday. We would be remiss not to mention the awesome crew that came to do the install. It was an army, and they worked efficiently and had the fence up in two days. They were so accommodating and made sure that all debris were removed at day's end. Thank you, Best Vinyl, and especially Ryan Aguda. We appreciate all that you did to see our project through and how you continue to provide us with excellent customer service. It was worth every penny to have our beautiful fence and the security and peace of mind it provides. read more

Best Vinyl was really easy to work with. Med, the estimator, came within a reasonable time, and we had a nice discussion about what we wanted. What I liked about him is that he knew our association rules better than any of the other estimators we talked to, and we modified our project accordingly. They helped us get our documents for the association approval ready, and applied for the C&C permit as well. The install team was real cool. They came out the day before to check out the site, and talk about exactly what we wanted. The install itself went smoothly, the team was real cool, and they cleaned up after themselves. At the end we have a lovely closed off yard that our dog now enjoys. read more

Best Vinyl Fence & Deck - Our new fence. And they made it to look the same as our existing one. - Fences & Gates Near Me - Kapolei, Hawaii

Our new chestnut-colored fence, 6' in height, looks great! We appreciate the outstanding work by the installation crew. They were easy to work with and incredibly professional throughout. They were efficient and thorough, and they made every effort to be careful as they worked around obstructions created by sprinkler lines. (As a word of advice, try to mark in advance any sprinkler lines that might be in the way of your fence installation. It helps the crew considerably.) The project was delayed for months through no fault of Best Vinyl, but their administrative personnel kept me regularly informed as they coordinated with the City and County of Honolulu to meet various requirements. The persistence of the team at Best Vinyl paid off, and my wife and I are thrilled with the finished product. Thank you, Best Vinyl! read more

The guys who came to do the install were very professional, friendly, and did an awesome job. They kept me posted along the way with their progress and also had to deal with my neighbors crazy yapping dogs for all the hours they were here...thus one of the main reasons for the fence! Noise barricade, privacy, sanity and safety! Mahalo for a great job! read more

Professional, flexible and top quality!! From the first phone call and working with Ryan to design, schedule installation and then the team who installed our fence with precision and pride to all of the fabulous customer service staff behind the scenes. I am so totally happy with this whole experience from start to finish. I'm doing a total remodel of my house and could only wish that everyone was like Best Vinyl Fence!!!! Thank you to everyone at Best Vinyl for all of your Aloha and my beautiful new white vinyl fence. We love it read more

Very bad communication , very slow moving , no return calls , I'm not a happy customer , job hasn't even been done yet .

great service, fast and clear communication from Donny setting up a time to view the property, come up with plans to super fast 2 day installation! All the workers were great, willing to make small changes as needed the day of construction, couldn't ask for a better experience! read more

The crew was amazing and the quality superior. Exceeded all our expectations for our condo association.

I chose best vinyl because someone recommended it to me, even when their prices are higher than other estimates. I am very disappointed by best vinyl's service for many reasons. 1. To set up a date and time to get an estimate, I had to remind the estimator more than 3 times, to finally get someone to give an estimate. 2. It took nearly 4 months to start the work (45 days more than estimated date of start) I had to call many times to remind them. No one called me and explained why it was delayed. I had to call myself and find out what was going on. 3. Once the permit was approved, they took 10 plus days to set a time to start installation. Again, I had to call multiple times to remind them. 4. When the workers came to install the post they left half way through, without completing task because of some emergency. Then they didn't show up for another 2 days. 5. When they finally started getting the fences in, I found one the gates was small and they didn't tell me until I found out. 6. There were gap between two ends of the fences but they didn't care. I complained to the office. They then sent someone to correct it. 7. Finally after everything was up, one panel had a chip in the fence. They had to come back and fix that as well. After all the issues, I was expecting that one of the managers would call me and apologize. But no one ever did. I felt that they really didn't appreciate mg business. I will not recommend this to anyone. Very poor service. If you have questions feel free to contact me. read more

I am satisfied with the overall completion of the vinyl fence. However, one MAJOR flaw is the lack of communication. I do realize that they are busy and have multiple clients, but I was left on the dark most of the time. I was told that my drawing would take a few weeks to complete. Not a problem. A few weeks went by. And another week. And another week. No communication. I finally reached out and found out that they were backlogged on the drawings. Completely understandable. It would have been nice to know this. After this, the first day of installation was set. Crews came. Did their thing. Left. Just left. I was t sure if they were done for the day. Or when they would return. So I contacted the sales rep the next day and he stated that the crew would return. The crew did arrive. Did their thing. Left. Again, just left. I knew the materials had to set before they returned, but I didn't know when they would come back. Again, I contacted my sales rep after a few days. He did give me a date of their return. The crew arrived for a third time. Did their thing. This time, a part broke and told me they had to return the next day. Not a problem. The next day, the crew arrived did their thing and left. The project looked completed. There was no walk through. No one asked for the final payment. No thank you for business. I received an email a few days later requesting the final payment. I replied to the email that no one ever asked for the check. I have yet received a reply. But, i mail the final payment. So, if you want to a good fence, but you need to chase and constantly ask for updates, then I would recommend Best Vinyl. read more

Best Vinyl Fence & Deck - Fences & Gates Near Me - Kapolei, Hawaii

Incompetent, borderline unethical. I ordered fencing material, a custom order to replace the fence around my home, through a contractor. The cost was somewhat over $13,000. 1st issue. They said it would take 5 working days after payment in full was received to make the order. It took 15 days and caused issues with the contractor that had other jobs to attend. UNRELIABLE 2nd issue. The day we went to pick up the order (they do not provide delivery services), we had 3 pickups. They loaded two and said the order was complete. Both the contractor and I voiced concern that the order seemed incomplete. They assured us that all the material we had purchased was loaded in the two pickups. Later in the day they called to tell us there was another truckload of material they had overlooked! As I paid my contractor by time and materials, this was not just an inconvenience but also an additional expense. INCOMPETENT 3rd issue. My contractor decided to make the two gates in the fence in a custom fashion and therefore had latches and two galvanized metal posts that would not be used. He called an asked if the materials could be returned, was told yes, and I therefore drove to Kapolei and returned the said materials. I was told that a refund would be calculated and send to me by check. Weeks pass. no word, no check. Called and got manager Celeste who explained no refund would be forthcoming. Said she emailed me. She had the wrong email (I wrote my email in block letters and gave it to their employee when we picked up the materials). They had no follow-up to me whatsoever. No Call to me. No request that I acknowledge the email that I did not receive. Basically, they ghosted me. After a lengthy, unpleasant conversation with Celeste, where I had to repeatedly request that they honor the word of their own employees, she agreed to a refund of something just over $200. BORDERLINE UNETHICAL. read more

Good quality and workmanship They came on time and finished everything. I would highly recommend Best Vinyl read more

We now have a beautiful fence! Randy was always just a phone call away. He always answered our concerns promptly, and if he did not know he would find the answer out right away. Our timeline was difficult because after we signed the contract, we found our sewer line under the house was in need of replacement. The sewer line ran right where the fence was needing to be built. Best vinyl patiently waited over a month and a half while the sewer was repaired. Randy was so kind and reassured me that they were fine waiting until we were finally ready for the install. When the time came, they got us scheduled promptly, the crew of young men were presentable and polite. The job was a big one. They got all the posts dug and set the first day, then they came the following week and installed all the panels in one day also. We are very pleased with the beautiful results, and our new fence! read more

Updated Review: After waiting for about 3 weeks we finally were able to get a response and were able to get most of the parts for our patio that were in much better condition. But as I mentioned we got MOST not ALL. So, yes we are still waiting on the remaining parts to finish our patio. Although we got better quality items this time around in all, this whole ordeal from when the Estimator came out, to picking up the material, returning the damaged goods, picking up the better material and now waiting on the rest it's taken almost 2 months and counting. So here is my point no customer should ever have to wait this long and if I'm going to have to wait this long at least tell me upfront it'll take about 2 months like Home Depot and Lowe's tell you if you have to order through them. In conclusion would I purchase again from this company and would I recommend them? No, I would not unless like I mentioned in my previous review when you pick up check EVERYTHING they load(they obviously don't do that for you, again where is the customer service in that nor do they care if you have to take off of work to drive from across the island to come back for their error). Also you have to be knowledgeable as to what you'll need for your project and make sure everything you need is in your car before you leave(they won't check it for you and again don't care if you have to drive back to pick up the rest). I do a lot of business w/companies in the same area. If they do this type of error(giving you damaged goods when you paid for brand new goods)they'll send a driver to switch out the damaged goods and deliver EVERYTHING you should've gotten in the first place on their dime as it was their fault ASAP and not make you wait this long. Too much hassle and stress to go w/this company even if they're a little cheaper then Home Depot or Lowe's. Not worth the $ you think you'll save. read more

One of the worst customer service experiences of my life. DO NOT USE THIS COMPANY or you will regret it. Delay after delay and poor responses. At one point, was even told "it is what it is." Unprofessional and unbelievable disrespectful service. I attempted multiple times to have a fair outcome. The sales rep RA was literally yelling at me on the phone. I was the one with the bad service and stuck dealing with the issues but they were quick to blame the customer and everything is the customer's fault. I had to fix their errors on my own time with my own money. Once again, PLEASE DO NOT HIRE THIS COMPANY for any service unless you are willing to accept the consequences and unreasonable outcome. read more

The fence looks fantastic. ! The employees performed their work with face masks, and always taking precautions. Professional employees, caring out their work with safety and friendliness. Your employees are a class act. I highly recommend Best Vinyl! read more

Do not use them for any electric/solar gate. I'm still having a nightmare 11 months later of gate not working. Had crew out here over 5 times already. Today I give up, gate not working again. Just sent them an email I want money back or seeking legal council. They sold me a lemon and I'm done !!! read more

We just finished our fence job after a long 6 month wait for our permit which was totally understood! Going through Covid times ... but in the end we are so happy and pleased with the great Job that was done by Zachary and his crew!!! They were so AWSOME !!! From start to finish ... professional and super professional as they worked so hard and efficiently... also Ryan !!! Such a great communicator and my sincere appreciation to Katrina for being so patient with me ... I had 3 plus jobs with best vinyl and would highly recommend them ... I get so much compliments on my fences ... thank u so much ... Bonnie and family ! read more

It's been awhile since my installation. Just this past week my gate post fell off the wall. Guess what? These lazy installers applied the screws only into the siding!!!!! Of course there is nothing behind it. What shoddy workmanship. Guess the other gate is coming down soon. Guess one has to watch them do the installation every step of the way. Cannot trust that prideful job is the minimum expected. read more

Kalani and his gang just completed our replacement fence installation and we couldn't be happier. They were the hardest working crew I have encountered in many years, and the installation went as smoothly as I could ever have hoped. The post installation was perfect and accomplished in what I consider a very short time with everyone doing his job and never taking a break. And then they came on Monday, rainy Monday to complete the picket install, and completed that in really uncomfortable conditions, coming back to complete the last heavily sloping section in the rain as daylight was fading. read more

Best Vinyl is the best! I have had several fences installed by them and each time they were very professional, including all the employees from Ryan the estimator to all the men who do the hard labor. Everyone is pleasant and they answered all my questions courteously. I have another fence to install and I'll be having them do the job. read more

Great service and workmanship. We have received a number of favorable comments from neighbors about the appearance of the vinyl fence.

Ryan A. was courteous, responsive, and honest. Good value for us on Maui while they have their 10% discount!

My neighbor installed a fence with Best Vinyl and the company did a crappy job. There are dents and scratches that I can see on my side of the yard. The concrete job for the posts was not done correctly as it didn't fill in the hole "solidly" but looked like a bunch of rocks were placed in the posts' holes. Im no constitutional worker but I can tell what a crappy concrete work looks like. I'm glad I didn't have to pay for the fence because if I did I would be very upset that I would have spent $1,000s on a crappy fence that already has gaps in it and looks like it's going to fall down. read more

We did some irrigation repair work for Best Vinyl Fence and Deck and billed for it 1/30/2019. With no payment we called the office in early March. They stopped answering the two numbers from our cell and office phones. I called on another number and the manager 'Celeste' answered immediately but told me she didn't have the credit card information and would call me back. This is a dishonest company from the top. Not paying an invoice over a month old. Lying about not having the credit card info. Not answering the phones from our two numbers but answering other numbers. Stay as far away as you can. Read other revealing yelp reviews. read more

Ryan was awesome! He resolved my automatic gate opener via FaceTime since I needed it fixed ASAP. I'm grateful that he was able to guide us. He's very knowledgeable and knew exactly what I needed to do! Mahalo Ryan!!! read more

Very happy I made that call to Best Vinyl! Estimator Randy Pilar was very professional Nd courteous in his presentation of Best Vinyl products and descriptions of how the final construction would look. Supervisor Gerald (sorry, didn't get his last name) did a great job of making sure the build went as planned. Each of the workers had a great work ethic, stayed focused, never complained, and took time showing the various stages of assembly. I could not be more pleased with the entire project, from personnel to last day of the build. I highly recommend Best Vinyl. read more

Great job on my fence. Hard working and professional crew. Got a good discount from the BIA Hawaii Home show. Pleasant experience from beginning to end. Very satisfied with the outcome. read more

Best Vinyl Fence & Deck - Fences & Gates Near Me - Kapolei, Hawaii

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One of their reps, Bryan came out and fixed a segment of my fence that had fallen down when we had the windstorm. Quick service and Bryan was great. Thanks! read more

Our experience with Best Vinyl Fence to date: 11-07-18 Signed agreement for small install job of a 23' fence and paid 50% deposit. 12-19-18 First installation. Initially we were promised an install no later than December & was disappointed when Best Vinyl mentioned it probably wasn't going to happen until the New Year. After some prodding & continuous follow-up (on our part) , the first installation of five concrete posts was completed. 12-27-18 Second installation after continuous follow-up on our part. Slats were installed but gate was not yet fabricated...thus project not completed. *00-00-2019 Waiting on final completion of 23' fence...NO WORD YET from Best Vinyl. We did not expect such a small project to have so many delays and setbacks. The completed portion does look great yet I'm compelled to do a quality check on the final walk through to ensure proper install. read more