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    Best Way Tree Service

    5.0 (1 review)
    Open 5:00 am - 8:00 pm

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    Services - Best Way Tree Service

    Tree pruning or trimming

    Tree removal

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    3 years ago

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    Three Men And A Tree

    Three Men And A Tree

    4.8
    (59 reviews)

    Quick and easy communication great team. Trimmed our palms and cleaned up after. Highly reccommedread more

    I have waited well over a year to post this review, 15 months, in hopes my giant bird of paradise…read morewould "grow back in a year" as Brandon half-heartedly promised after his guys left barren what was once a wall of mature and lush giant bird of paradise. This provided a much needed layer of privacy form my neighbors above, which is now gone. Unfortunately this bird of paradise wall were so thinned with so many actually removed that this remains barren and will for many years to come. The 20 years these plants have developed into such a nice landscape barrier was eliminated in one afternoon by these tree trimmers. Nick at this company texted with me to communicate about the work and no one stopped by to meet me in person as every other tree trimmers always have in the past, to understand the needs and goals of the project. Instead, communications felt rushed. I explained my home is a short term rental with intermittent vacancies and rather than rushing the job, there were several longer 2-3 day vacancies in the coming weeks where the work could be scheduled so I could be present. I think they wanted the immediate work the following day and therefore rushed it. I did ask for the bird of paradise to be "thinned out" and "trimmed" quite a bit but this work practically obliterated them, removing far too many to the point where there is no privacy remaining. I was devastated to see the outcome and further frustrated that the workers did not clean up after themselves, knowing I had guests checking in to the home that evening. Instead, the backyard was left in disarray for my guests to deal with and for me to put back. The BBQ grill was left out in the middle of the patio, pool lounge chairs and a heavy umbrella stand left across the deck leaning up against a fence, broken lantern lights on my patio. Rather than taking accountability for the rushed nature of the work I was blamed for asking for the bird of paradise to "thinned" and "trimmed." There was a complete lack of empathy and accountability from Nick which was clear in his tone. There was no diligence in prepping for this job as other companies do, such as meeting me in person to understand my goal's of maintaining privacy with neighbors, or sending pictures mid job to gauge progress and if more removal should be done. Asking for things to be "trimmed" and "thinned" is really what anyone person hiring tree trimmers would request, but going overboard was never what I asked for or expected. Never in 13 years of owning this home have I encountered a lack of communication, empathy and accountability with clean up such as this. All tree trimmers I've hired have always done due diligence and met in person to discuss expectations, and have cleaned up after themselves. The underlying theme that this was my fault, with no accountability, continued when the owner, Brandon, contacted me to collect payment. It became more uncomfortable when he came to my place of residence the following day so I could pay him the balance in cash. This was such an upsetting experience. I graciously held off on writing this review in hopes things would grow back. Still, 15 months later I am just as upset by the outcome and backyard with no resolution. My landscaper says they removed way too much and the barren areas will never fill in.

    Best Way Tree Service - treeservices - Updated August 2026

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