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    Best Western Plus New Englander

    3.0 (81 reviews)
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    Bed bug bites on my hand

    Let me start off by saying I stood in room 216... and got bites all over my hands and thighs from bed bugs. I took pictures of it so you'll see it in the review. It's like a good 30 minutes driving to Salem so not the greatest area. But there's a McDonald's across the street. The manager Sharon was nice enough to refund me and move me to a different room but honestly even moving to a different room I couldn't sleep because I was so scared to get bit again or that even my 3 year old son would get bit. The pool was just ew... it was green.

    Apple cider donuts - FREE!
    Tanya J.

    I originally gave this hotel 4 stars, but that was before I took a shower (or surprise bath) while staying ! The tub had peeling paint, and it took a while for the water to drain. Other than that, this was a nice hotel. See original review below: I booked this hotel spur of the moment because I just wanted some peace and quite- but didn't want to travel too far. Upon arrival- I was greeted by the front desk receptionist and was able to check in about 30 minutes early, which was nice. She won extra brownie points by giving me complimentary apple cider donuts! Yum! The hotel is clean and it is connected to Waxy O'Conner's Irish Pub and Restaurant. I stopped by for some lunch and the food was delicious! So happy that I was able to walk over without driving around to find something since I was starving ! My room was very clean, the bed was big, and the bathroom was clean. It came with a micro-fridge combo which was great when I wanted to heat up and store my left overs. The quiet atmosphere and desk was nice because I was able to get some work done. Although my view wasn't that great, I really liked the big windows ! They have a free continental breakfast, indoor pool, and a VERY small fitness section.

    Spacious and modern
    Tambo H.

    This was my second stay at the Best Western in Woburn, just outside of Boston - check in again was super easy - it was so lovely, Kim at the counter recognized me from my last stay. The rooms are newly renovated and so spacious, very tidy, and neat. Huge desk in the room to spread out and get work done. Always the showers are hot, breakfast good to go for the next day, recommend for business. Slept like a baby as usual, everything was great! Will be back! ____ I stayed at the Woburn Best Westerner while traveling to Boston and it was all smooth sailing - check in was easy, and the receptionist noticed I had a few bags and made sure my room was closer to the elevator - very much appreciated as I wasn't traveling lightly. The staff at the counter were super friendly and welcoming AND free parking! The room was so spacious and I had the hottest shower on arrival, it was great, slept like a baby in their beds, really nice, and clean rooms. Staff throughout the building were attentive and helpful, very much appreciated! Complimentary breakfast and coffee in the mornings and check out was a breeze, will be back! ___

    Room 220 at the best western. Insulation is so bad that we kept waking up throughout the night.

    I usually do not write reviews, especially not bad ones. This is an exception. We stayed in room 220 at the best western. We arrived after 10pm and we were really tired. Unfortunately we kept waking up from the loud sounds of the ice machine which was located directly across the hallway. When I woke up in the morning, I noticed that their is a big gap all around the door (as you can see in the picture). The bottom line is that this is not acceptable accommodation. Being woken every 40 mins or so throughout the night by the aggressive sound of falling ice is not a good night's sleep but rather torturous. What made it even worse is that my wife is 6 month pregnant and she had a horrible night because of it. When I brought this issue to the attention of the manager Peggy Daly, she was unhelpful and dismissive, saying that no one has ever complained about this issue before. Maybe she should spend a night in room 220 to get the full experience of the establishment she manages? No remedies were offered.

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    8 years ago

    Good facility, TERRIBLE MANAGEMENT. They over bill room rates quoted and charge CC after you leave. Becareful!!!!!

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    Supper comfy. Nice pub attached. Indoor pool is nice. Beds are soft. I would totally come back!!!

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    Review Highlights - Best Western Plus New Englander

    The last time I had business in Boston I stayed in the city and I paid a lot of money on hotel and parking.

    Mentioned in 18 reviews

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    Hampton Inn Boston Woburn - Guest room

    Hampton Inn Boston Woburn

    (18 reviews)

    Stayed for 4 days on a work trip. Room was clean, front…read moredesk staff was friendly and bartender at the lobby bar had down-to-earth energy. There was absolutely no hassle the entire time. The hotel gym is also more equipped than other chain hotel gyms. Overall a nice stay and glad I chose this location.

    I wanted to share lots of photos and details as I had a hard time finding some from guests prior to…read moreour trip! Hopefully this helps. We stayed here for a week and it was great. The rooms come with body lotion, hand soap, shampoo, conditioner, and shower gel. I love the smell of these and have used it, even though I brought my own conditioner and shampoo. There's also a mini fridge and a microwave. Ice machine is nearby the elevators. Room service is only provided upon request and is between the hours of 9am-noon I believe, maybe longer. Breakfast during the weekdays is from 6-9am, with alternative hours on weekends. Breakfast usually always consists of waffles (self-made), fruit, juice, coffee, and bagels/bread to toast. They alternate between sausages, potatoes, eggs, and Canadian bacon. There are usually people already down there by 6am, some even before then while they're still setting up. There's lots of seating with a back seating area as well. There is a Starbucks (no-drive thru) and Chick-fil-A (drive thru) in the same lot which is nice. The hotel lobby locks after 11pm, so be sure to have your room key to scan to get back in.

    Homewood Suites by Hilton Boston Woburn - Guest room

    Homewood Suites by Hilton Boston Woburn

    (15 reviews)

    Positives : room was clean and so were the common areas INSIDE the hotel…read more It's a pet friendly hotel. The staff was all very friendly and kind. Negative: the amount of dog poop around the outside of the hotel was outrageous. I 100% agree that it's the responsibility of the pet owner to clean up after their dog. I certainly did. But walking her was like walking on a mine field. So nasty. After several days, it was obvious no one was going to clean it up. I brought it to the staff's attention and they promised to take care of it. However, it was never cleaned up before I left and my stay was nearly 2 weeks long. It stinks (no pun intended) because it makes an otherwise great stay - well okay not RUINED - but it was enough to make me not wanna stay there again. To know of literal hazardous waste all over your property and just leave it there is Wild.

    I stayed here for five nights at the end of April while on a work trip. The location is right off…read moreI-93 and I-95 which makes it very convenient. My last visit to the area, I booked the same hotel brand further North and closer to the New Hampshire border. I discovered at that hotel I stayed in farther North, I was going the same direction as people who work in Boston and travel North to home. The traffic was so busy at rush hour in those directions they open the breakdown lane (shoulder) as a travel lane. This time I decided to stay in a hotel closer to Boston because I would be traveling in the opposite direction of traffic during rush hour. I noticed this hotel is both a Homewood Suites and a Hampton Inn. I chose to book the Homewood Suites and selected a king studio suite because I knew I would have a little more space to do work in the evening and watch TV at the same. I also appreciate the kitchenette and full size refrigerator with other essentials for a longer stay. I booked and checked in online ahead of my visit. When I arrived I went to the front desk to get a key for the room because I've had some difficulty using the digital keys in the past. I ate a small breakfast each morning which was included. I was thankful the breakfast started at 6am each weekday because I needed to leave relatively early. Each morning there was a form of egg and meat and a couple of days there was also a potato. The eggs options ranged from scrambled to cheese omelets, to western omelets. The meat ranged from Canadian bacon to sausage patties, sausage links and diagonally cut link sausage slices. They had bagels, bread for toasting, oatmeal, a waffle maker and some other options. I was able to get something for breakfast each morning. In addition, there is a Chick-fil-A practically in the parking lot for the hotel which is open from 6:30am to 10:00 pm. I was able to relax a little during my off time from work and get some rest. Overall this was a great stay, it was quiet and comfortable. Other than the room and the breakfast I did not check out any of the other hotel amenities. I would recommend to others.

    Hilton Boston/Woburn - Guest room

    Hilton Boston/Woburn

    (106 reviews)

    $$

    I recently went to go support a ballroom dance competition that was held here at the Hilton in…read moreWoburn! The hotel itself has a cool open layout concept. Looks like many rooms have a balcony that overlook the indoor pool! I personally love hotels w/ layouts like this, as it creates space that makes it feel like you're "outside" without actually needing to go outside. The dance competition was on the second floor & there were many pop-up shops here that day. Lots of pretty ballroom dresses, jewelry & accessories, and more for sale. Overall, Hilton Woburn served as a solid venue for the competition & seems like a nice place to stay! Very modern looking & kept pretty clean. Lots of parking available.

    1 star - Wish I could give zero stars…read more I stayed at Hilton Woburn for 5 nights to treat myself for my birthday, and honestly, I regret booking this place. The front desk agent (Mo) was incredibly cold and unwelcoming. My first room was dirty--floors were gross, the bathroom hadn't been cleaned, and there was no soap or shampoo in the dispensers. When I asked for a room change, I was treated rudely. The second room wasn't much better: still dirty, the tub didn't drain, and still no basic amenities. I called guest services and was told someone would come fix it. No one ever did. This is supposed to be a 4-star Hilton hotel? I paid top dollar and was made to feel uncomfortable and ignored. Definitely not the birthday trip I imagined. Hilton Woburn, you've lost my trust. Edit made may 8th 2025: my stay was meant to be till the 11th but Andrea the manager called the police on my entire group because we were making complaints about our rooms not being cleaned my cleaners when we reported. So yeah... I hope this review gives you a snapshot of the kind of service to experience when spending your hard earned money on this establishment. I checked out and moved to another hotel. I was not going to let my birthday to be ruined by incompetence.

    Red Roof PLUS

    Red Roof PLUS

    (93 reviews)

    $

    10 day stay for world cup. Location good plenty of amenities across the road supermarket,…read morerestaurants, bars , meaning everything you needed was available. 15 minute walk to transport hub at anderson with trains hourly into Boston and a airport shuttle bus every hour. Premises could fo with some upgrades as lot of power points dont work . Housekeeping top knock and ask you everyday do you need it . Friendly polite staff helpful .also it is on a main road as 5 mins down road is slip road to freeway so it's busy so expect lot of traffic and supermarket deliveries/bins get emptied at 5am . So all in all positive from me

    Sub Par Hotel - Stay Somewhere else…read more Broken Toilet, Dirty fixtures, Rude Management. We had a botched reservation. We were asked to rebook and that a refund would be provided on the messed up reservation. The hotel ended up charging us twice. Upon getting up to the room, the toilet in 222 was not properly seated and toilet water leaked from the seal onto my pants. The staff was generally polite, the manager I spoke with was an absolute rude A hole that just wants to juice you for money. Absolute poor customer service and lack of care if you are a repeat customer. I have stayed at this location at least 4 times in the last two years and I will not be returning based off of getting charged twice for a room that had issues. Prior visits felt reasonable, but this visit the lobby felt dirty, the atmosphere felt dangerous and the walls are paper thin, you can hear people partying in other rooms. There is poor service in terms of available water, ice buckets, breakfast, or anything that a normal Holiday Inn Express has. Stay at your own risk.

    Best Western Plus New Englander - hotels - Updated June 2026

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