Our experience was overall positive. The hotel has an interesting layout. Our room was spacious enough and seemed clean. Parking was plenty. They are less than 30 minutes away from Fenway Park which was convenient. We booked on short notice and felt it was good value for money. During our first night, we were grateful that we checked in digitally since there was a line for check in though we got there after 11pm. Elevators were pretty efficient. We also checked out digitally so there had not been any interaction at all with staff so I could not comment on that. read more

Hilton Boston/Woburn - Hotels Near Me - Woburn, Massachusetts

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Disgusting. We love staying at Hiltons! This Woburn one was not at clean! When we checked into our room, there was a USED CONDOM on the top of our ceiling. I really wish I was lying, there are pictures. It looks like someone decided to be a jerk and leave that there. HOUSEKEEPING?? How did they not see that? We called the manager and this was after 5 and they said they would be willing to send housekeeping up to fix it. HOW?? The thing is stuck to the ceiling!! Are you go to chisel it off the ceiling? We just moved the beds and said that we would want to be refunded in the am. To be fair- we had a connected room with my other young side of the family and it was a struggle at the desk to even get that done! The rugs were filthy. So much dust and candy stuck to the carpet. I GAVE THE MANAGERS 2 days to refund and they said they would give me a nights worth of points. They gave me 60,000. For 125.00 room I would still have to pay over 80.00. They also said they would call me back with my multiple follow up calls. NOTHING!!! So here we are read more

Hilton Boston/Woburn - USED CONDOM TAPED UP ON CEILING - Hotels Near Me - Woburn, Massachusetts

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I recently went to go support a ballroom dance competition that was held here at the Hilton in Woburn! The hotel itself has a cool open layout concept. Looks like many rooms have a balcony that overlook the indoor pool! I personally love hotels w/ layouts like this, as it creates space that makes it feel like you're "outside" without actually needing to go outside. The dance competition was on the second floor & there were many pop-up shops here that day. Lots of pretty ballroom dresses, jewelry & accessories, and more for sale. Overall, Hilton Woburn served as a solid venue for the competition & seems like a nice place to stay! Very modern looking & kept pretty clean. Lots of parking available. read more

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1 star - Wish I could give zero stars I stayed at Hilton Woburn for 5 nights to treat myself for my birthday, and honestly, I regret booking this place. The front desk agent (Mo) was incredibly cold and unwelcoming. My first room was dirty--floors were gross, the bathroom hadn't been cleaned, and there was no soap or shampoo in the dispensers. When I asked for a room change, I was treated rudely. The second room wasn't much better: still dirty, the tub didn't drain, and still no basic amenities. I called guest services and was told someone would come fix it. No one ever did. This is supposed to be a 4-star Hilton hotel? I paid top dollar and was made to feel uncomfortable and ignored. Definitely not the birthday trip I imagined. Hilton Woburn, you've lost my trust. Edit made may 8th 2025: my stay was meant to be till the 11th but Andrea the manager called the police on my entire group because we were making complaints about our rooms not being cleaned my cleaners when we reported. So yeah... I hope this review gives you a snapshot of the kind of service to experience when spending your hard earned money on this establishment. I checked out and moved to another hotel. I was not going to let my birthday to be ruined by incompetence. read more

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I had a one night stay at this property while on a visit to Boston. The property was busy on a Friday afternoon when I arrived as they were hosting a conference. I used the Hilton Honors app to check in online so I skipped the short line at the front desk and went right to my room. The elevators were busy and sometimes took some time to arrive and multiple stops to get to my room on the 6th floor. The room itself was spacious and I appreciated the theming and touches hinting to the history of the area. My room's balcony looked out over the enclosed lobby/restaurant/pool area. When I arrived a group of kids were having a blast in the pool and, sure, you could hear it in the room but at 4:00pm in the afternoon it wasn't disruptive. I went into Boston for dinner and to hang out with friends and the trip was very easy. I returned late and it was very quiet. I slept well. I really appreciated the white noise machine cleverly hidden within the bed. While I didn't have to use it, clearly the hotel folks have anticipated some of the extra noise that can come from the atrium. I slept great and headed to the airport in the morning after grabbing breakfast at a local bagel spot on my way out of town. For such the discounted rate and easy access to Boston, this was a good property for me. read more

Very disappointed in the hotel. The best part was the fast elevator and the very nice gentleman who checked us in. The pool was so cold. You weren't able to swim long in it. Hair floating in the pool pretty foggy water. The lobby area was also very cold as well. The bar by the pool was never open and it was blocked off so you couldn't play pool at the table or get drinks. The room was disappointing. The windows had such a draft coming into the room. I went to get one of the glasses by the ice bucket and it was very dirty. You can tell that it wasn't changed. It also looked like crumbs on the carpet which seemed to not have been vacuumed. The bed is very uncomfortable not what I expected from a Hilton. The ceiling by the shower had multiple marks and touch up work that just looked terrible. I was really disappointed to have to pay that amount for the room. Especially for a Hilton I thought it would be much nicer. read more

Hilton Boston/Woburn - This was one of the glasses by the ice bucket that was obviously dirty. - Hotels Near Me - Woburn, Massachusetts

Get it at 10:20. Restaurant open till 11pm. At exactly 10:21 I ask if I can grab so food to bring up to room. They said the kitchen was closed. I talked to another employee at the front desk and they said they stop serving at 10:30pm. That explains the service at this hotel. This is why I stay at Marriott's. Never again. read more

I checked in and wanted to take a hot shower after a long day. After 10 mins of adjusting and waiting, i called the front desk and they sent someone over to fix it. After 40mins, water was lukewarm. I changed room. Water is still not hot but too tired to do anything else. After a shower, I was ready to relax and watch TV. No remote control. From watching TV in first room, I found the room has DirectTV, not a smart TV so could not watch Netflix. Is this supposed to be a 3.5 stars hotel? read more

The hotel itself is nice. I would never stay here again. During my stay, I had to deal with kids knocking on the door and running. There was an even going on two floors down that kept me and my child up until 11pm. we are usually asleep by 8pm. The room beside me had one of those doors that connects the rooms and the people in it were so loud that they may as well have been right in my room talking. The tv service was satellite only and didn't allow me to connect to my streaming Apps. The staff is rude and impatient. Nobody wanted to answer questions. Never again will I stay there. read more

The Hilton Boston/Woburn is conveniently located near the interchange of I-93 and I-95. As others have noted in their reviews.. the property feels a little dated, but the staff does a fantastic job keeping it clean and well-maintained. I had reserved my room ahead of time on Hilton.com and check-in/check-out was very easy. The hotel was built with a large open atrium featuring the popular Matadora restaurant offering Spanish-inspired tapas, steaks, and seafood, as well as an more casual bar and grill adjacent to the indoor pool which is open year-round. The hotel's decor pays homage to Woburn's history as a center of leather tanning and shoe manufacturing from the Civil War through the 1940s. Our room, which faced the back of the hotel on Forbes Road rather than the bar and indoor pool in the atrium, was clean and featured a comfortable king bed with updated furniture, a large LED TV with plenty of content, a reasonable workspace with easy-to-connect WiFI, and individual HVAC controls that made it easy to manage the temperature during the night. My room was also equipped with a dorm-sized cube refrigerator and a small coffee maker with four coffee pods (but no microwave). The bathroom had plenty of space on the vanity for my personal hygiene items and this hotel has made the transition from providing individual bars of soap and bottles of shampoo/conditioner to refillable wall-mounted dispensers. PRO TIP #1: Guest parking is free, but the parking garage under the building and primary parking lot adjacent to the building fill up quickly. There is a secondary parking lot hidden by a grove of trees but it was completely empty during our stay and I didn't feel comfortable leaving my car there overnight. read more

I had to stay at the Hilton for more than a week, and the hotel itself is very nice. The food is delicious, but the customer service does not match the quality of the hotel. Not only me, but my friends felt the same way. Most of the staff--especially the female front desk workers and those at the small bar--treated us with a horrible attitude. One time, I had a bad experience with one of the bartenders. Later, I said hi to one of my acquaintances, and that bartender went and told her all about our issue. I don't understand why she had to talk about my personal business to someone else. Another issue was with my room. Mr. Vince was very nice and tried to help me fix the problem, but the front desk refused to make the change--even though it was something that should've been resolved the first day. I explained that I had already spoken with management, and they said maintenance wasn't aware of the booking situation. Finally, I forgot an item worth over $300 in my room and noticed four days after I checked out. I called four days in a row, and it was impossible to get in contact with the person in charge of lost items. When I finally reached someone, they said they didn't find anything--which gives me a big red flag. Either they don't clean the rooms properly, or someone kept my belongings. Either way, I wouldn't recommend a place where you don't feel respected or where your belongings don't feel secure. read more

Not the hotel for you if you are traveling with young children. Someone thought it would be a good idea to face most of the rooms to an interior atrium and give them a balcony with no soundproofing at the doors. It was not, in fact, a good idea. It is like staying over Bourbon Street. It was so loud. They equipped our room with a white noise machine, but not even that could cover the party happening downstairs. The room itself was large, but dated and not well cleaned. Our tub didn't drain, which maintenance did promptly come and fix. The entryway lights didn't work, neither of the headboard lights worked, the door to Mardi Gras didn't fasten properly, our shower was missing the changeable liner, we had two body washes but no shampoo, and the shower made a really loud banging noise when you shut it off. This is all to say the property needs some staff attention that it doesn't appear to be getting. If I were on business traveling by myself for a night, none of these things would probably have bothered me as much, but as a mom herding young kids and elderly relatives, this just wasn't the hotel for us. read more

I don't know if it's because I have a balcony room near the restaurant, but it smells like a charcoal grill in here and my eyes are burning from the fumes. It's loud and the white noise machines doesn't work. The shower is kind of gross and moldy as well. And what the heck is up with the trashcans? Looks like someone sat on them. The opening is literally like a 3 inch wide slit. You can't get much into them. read more

We had a pleasant two night stay at this hotel during a family trip, though I would characterize it more as a quintessential business travel hotel especially with the suburban tech center location. Rooms are generously sized with nice bedding and furnishings, around 350 SF for king and queen and 700 plus for suites but the hotel. However the facilities look much dirtier and worn out than they should for a 2017 renovation. Free parking is a HUGE advantage as it's only 11 mi from Boston and traffic on 93 is only terrible at the peak of rush hour. Good tapas restaurant too as well as options within walking distance. Really comes down to price - might pay like $25-50 extra to be in the city but not hundreds as is often the case in peak times. Solid quality / value overall. read more

The beds are the most comfortable that I've ever slept in! Rooms and common areas are clean and the staff are friendly and accommodating! Also, the breakfast buffet is wonderful!!! Will stay there again! (I've stayed there 6x in 7 months and it has been fabulous every time!) read more

DO NOT COME HERE. the fire alarm is constantly going off. there is black mold in the showers. they barely clean the rooms. the mattresses are stained. never ever coming back. read more

Stayed here for a business trip. Its about a 20 to 30 min uber ride from the airport. Rooms were comfy. The pillows were good, hot water was plentiful in the shower. Crabtree and Evenlyn shampoo, conditioner, soap, and lotion in the larger bottles on the wall. Towels were fluffy. read more

Pros: Facility is quite large. Rooms have been updated though brutalist facade appears dated. Excellent swimming pool Well equipped gym. Restaurant on site Friendly staff Good toiletries/soap Cons: Surrounding area give warehouse vibe Pricey breakfast buffet for the options given. For example, have to pay extra if you want an omelet. For the loyalty members, the food and beverage credit of $15 get you noting of value due to high prices. Housekeeping walks into your room at 9:00 am unless you place a do not disturb sign. read more

Hilton Boston/Woburn - Restaurant - Hotels Near Me - Woburn, Massachusetts

Have stayed here several times over years. Rooms are spacious compared to most hotels. The hotel delivers and meets my expectation. Didn't have any interactions with the staff except at check in. That was a little bumpy in my opinion, but it was also pretty late. My 2 disappoints: They still haven't returned to daily room cleaning. The second is no comps for diamond status. No snacks, no breakfast, just 2 waters. That must be something new, but with Dunkin down the block no need for a $15 egg breakfast. read more

Do not do it. this is NOT a Hilton. It's more like a Super 8 on a budget. No management on premises during weekends.

This is a convenient choice for a short business trip. The rooms are comfortable, and they have a pleasant bar and restaurant. The breakfast is decent. While I wouldn't recommend it for a vacation, it's perfect for a quick business stay read more

Hilton Boston/Woburn - Loby and restaurant area - Hotels Near Me - Woburn, Massachusetts

Went to the Hilton Boston/Woburn for a wedding. Parking was complimentary and easy access to the hotel. Front desk was clean and the agents seemed nice when I spoke with them. They were knowledgeable and helpful. The catered food for the reception and dinner itself was not too bad. All staff were friendly and the location was spacious and comfortable. The room where the dinner was held was a little dark but great sound system and size as a whole. Rooms looked nice. read more

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Literally he'll on earth. We are stuck in this nightmare hotel and cannot leave because we made the mistake of booking here instead of the Hampton Inn that had normal hotel amenities. Everything is extra fees and even if you want to upgrade to pay the extra fees to make this hellhole livable there is nobody available to help take your money. Everyone who works here treats the guests like they are nothing. I hate staying here and would advise nobody ever comes here. Complete nightmare. read more

I stayed here for my wedding weekend, and it has been a disaster. The manager has been and absolute nightmare in getting us a refund. The customer service not only terrible, but there is also none at all. We have emailed the hotel 41 times. Called about 7 and he seems to always be in a meeting and has not called me back. People were charged wrong. People were put in rooms that they actually did not stay in and still had to pay. This hotel cannot handle a wedding weekend. This hotel cannot handle big groups coming in. There was no communication among the staff and nothing but rudeness to the guest. The restaurant bartender was rude, high and sexually harassing everyone. The team has still yet to apologize or even send a gift card to ease our worries. DO NOT STAY HERE!!!!!! read more

stayed at the HILTON BOSTON/WOBURN 2 FORBES RD WOBURN, MA 0180, for 6 nights. First of all the carpet in the room smelled like an old cigarette. Of the 6 nights I stayed, the room was only cleaned once and only after I asked twice for it to be cleaned. The first time, I called early in the morning. By afternoon I saw that it had not been cleaned and I asked a cleaning lady that was cleaning the room next to me and she checked her list and saw that my room was not on it. She asked if I called it in and I said I did. She asked if I called in the morning and I said I did. At this point, she said she would take care of it. The desk at the front said they were short handed. (That was not my problem, they charged me $160 a night, I would at least expect the room to be cleaned). read more

I enjoyed my stay here, and I would definitely come back. But there were a few things - not show-stoppers - which if acted on (by you as a customer or by the hotel), I feel can turn a good experience here into a very good experience here. I see that someone from the hotel does read and reply, so I'm going to go into a little more detail here than I might normally do. There are quite a few things about this hotel that I really enjoy. One is the new layout on the first floor. It's interesting, it's trendy, it's open. But that also means it can be noisy at times (see below). Another is Matadora, one of my favorite restaurants in the area, at which I've dined several times and reviewed separately. Matadora doubles as the breakfast restaurant. That's important, because the lounge on the 6th floor is not open for breakfast on weekends, so you instead get a voucher for the breakfast buffet, which is pretty good too. By the way, that lounge on the 6th floor should be cleaned more often. I went in there to get bottles of water, and several trays of food and half-filled cups of coffee were there all Saturday evening and still there Sunday morning. My room was pleasant, the bed was comfortable, and I appreciated how dark and quiet I could get the room. The quiet is important, because, due to the open nature of the hotel, sound does carry, from the restaurant, from the bar, and from the pool area. If, as is the case for me, you are a member of Hilton Honors and have the phone app, if you are concerned about the noise. be sure to select a room with windows facing outside as opposed to inside. I'm not sure I'd want to make an extended stay here, because of a lack of drawers. When you walk in, you think you have 6, 3 per night table on either side of the bed. Wrong - you have 2. Only the top drawer works,the other 2 knobs are decoration. Evidently someone who stayed in my room previously tried to open the "faux drawer" of one of them, pulling the decorative knob off. There is some additional drawer space on the TV table and next to the refrigerator, but is it enough? The room temperature was comfortable during time we were awake, but we had a tough time cooling the room a few degrees overnight. In hindsight, I should have checked the windows. You can actually open them a little bit. I sneezed a lot at times in my room, and in the morning, when the sun was shining in, I noticed a lot of dust on the computer table, enough that you could tell it was dusty after I swiped a finger along it. It looks like the cleaning staff doesn't dust enough or dust everything. That little wire basket in the shower is almost useless. Soap can fall through the openings, and the small tubes of shampoo can fall through the opening in the back. It's a small nuisance to be constantly picking them up off the shower floor. I'd also like to say that you also get a very good room rate here, competitive for the area and for Hilton's. I think that makes a difference too. read more

Hilton Boston/Woburn - Some previous customer discovered the hard way that the middle and bottom knobs are merely decorative. - Hotels Near Me - Woburn, Massachusetts

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The hotel staff were very accommodating. The bar/restaurant was always busy but the staff kept up with the volume. My only issue was that we never had our room cleaned even when we asked to have it cleaned. When my husband a Hilton Honors Member called to ask why his room was not cleaned they apologized and that was the end of the story. We won't stay here again. My son lives in Boston so we visit frequently. read more

I've been a resident, yes a resident at the Hilton Woburn for about 4 weeks now. I'm saying a resident because I feel at home. When the staff starts calling you by name...your a resident. Laurel checked me in upon my arrival she mentioned that housekeeping for the bus operators would be on Thursdays and Saturdays. She also mentioned that dinner for the bus operators would be 7pm until 10pm. Checkin was painless and Laurel accommodated me as it relates to the location of my room. My coworker was being helped by Stephanie at the next counter. Text book check-In. On my second night I sweated, now it could have been hot flashes I don't know but what I do know is Laurel was on duty and she immediately no hassle changed my room and upgraded my room. For three or four days my room was being cleaned, two days later nothing. On the third day, I innocently asked Stephanie if housekeeping could clean my room. Why did I request that?! Nicole Wells housekeeping manager in her hostile and aggressive tone stated that my room had been slipping through the cracks and my room should not have been cleaned on the days it was AND that she would be talking with housekeeping. Nicole further stated something about the system needed to catch up yada yada yada. I truly was at a lost for words because I could not understand where the foul, stank attitude was coming from. On top of that I would have received it better if Stephanie would have reminded me on the schedule housekeeping days instead of Nichole with her funky attitude, Hilton needs to remind Nicole what section It's Not What You Say, It's How You Say it Chapter in the Employee Handbook. If my company had not put us up in the Hilton Woban, I would have matched her energy...guaranteed! But instead I took the high road and asked her as POLITELY as I could for new towels. When I returned to my room later that night Nicole the Manager put the towels on my bed instead of where they go under the sink. I viewed Hilton's Yelp reviews and noticed there's many front desk review where the rating are low. My only bad experience was my interaction with Nicole Wells. I have to acknowledge Stephanie, Jodi, Joel, Laurel and the tall gentleman with the red beard and the gentleman with the aqua short who drives the Hotel van. My rating also comes from the other 30 or so employees who have been housed at the hotel as well for the last 45 days. The hotel also catered dinner for us nightly and we agreed 4 stars. Breakfast,,, bluh! Same grab n go breakfast, sausage biscuit, fruit, orange juice, granola bar for our 30 day plus stay. If I could have used the items from breakfast to throw at Nicole that would have been perfect. Nicole's attitude/interaction with me is why Im rating 3 stars. Sour for no reason at all. Send Nicole down South Hilton to train her on southern hospitality because she failed miserably in that area. Thank you Ashley for going over and beyond the call of duty by going to the kitchen and getting me some vinaigrette dressing and making sure it was always available at our dinner time (if available). Also, Enrique for being available for all our needs in the dining area. read more

Do not stay here if you actually want to sleep. I should have known something was up after seeing the "sound masking technology" knob on the wall (that didn't work)! I stayed here for 2 nights with my 3 small kids (Fri and Sat nights). I specifically reserved a room with no balcony. When I arrived, I was given a room. I unpacked all our stuff and realized we had a balcony (overlooking the pool). The kids went on the balcony of course - one stood on a chair to look over the edge, almost falling to her death. I told them not to go on the balcony again. Specifically why I asked for a room WITHOUT a balcony. Moving on to that evening, starting around 7pm it was SO loud until around midnight. Sounded like a club, music playing, loud people yelling - not talking. I've stayed at hotels on main roads with traffic, bars, and people, but this was worse. I was woken up about 7 times from 10pm-12am. Moving to night #2, I bought ear plugs thinking I would be okay since I didn't want to move all our stuff to another room. Around 6pm it began again.... And this time, my ear plugs slightly worked, dampening the noise and I was able to fall asleep - except now it was pulsing through my body, sounding like thumbing dance music was playing until around midnight. Then around 2am it sounded like someone was having a party in their room with men laughing and shouting with the balcony door open. It stopped about 30 minutes later - assuming someone called the front desk. To boot, the pool was cold and my kids lips turned blue after about 20 min. One of the main reasons we booked the hotel was for the indoor pool but they are too cheap to heat it enough. read more

Hilton Boston/Woburn - Hotels Near Me - Woburn, Massachusetts

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Excellent service and staff From front desk to lobby bar and restaurant. Great location junction of Rt 93 and 128 New 55 inch flat screen TV Carpet in need of replacement or cleaning, Stains and in need of a good cleaning. Bathroom in need of updating Bedding ok Usually stay at Sheraton in Wakefield Newly renovated read more

Yikes.... Rooms are "updated" but not really. Popcorn ceilings and the wall paper and carpet were sloppily put on. You can feel and smell the old ness. With that being said I felt like my bed was clean and comfortable however a colleague I traveled with experienced bed bugs... major issue and the front desk didn't seem to care. I then checked my room more thoroughly and it was filthy. I honestly don't have an idea where I would stay again in this area as I've heard all the hotels are mediocre at best. read more

Is it normal to have fire alarms go off past midnight and evacuate the building? That happened the night before last. This morning the house keeper had the gall to knock on my door and turn the light on at 8:15 AM and then simply leave. Is that normal? I am a business traveler and I work past midnight this is absolutely unacceptable. I called the front desk and told him to tell that idiot to come back and turn the light off because I was not going to get up in protest and instead the supervisor came back and just hammered on the door certainly waking me up before I wanted to be up. read more

Hilton Boston/Woburn - Hotels Near Me - Woburn, Massachusetts

Still a 1-star as I get a bot response to broken interpretations to MA laws. To be honest, location and rooms are fine at this location. I'm rating as 1-star purely based on their F&B policy in a hope that they read this and modify their poor interpretation of the law. This interpretation forces clients to eat at their restaurant or eat snacks from their store! Neither was in my interests. read more

Air conditioner didn't work well, sweating all night. Bath did not drain well, every shower we were standing in 6 inches of dirty water. Discussed with front desk and requested a new room. Would not move us rooms, stated that maintenance would resolve the issues. Nothing ever was fixed. Room was outdated with popcorn ceiling and dirty tile/grout. We always stay at Hiltons and have never had an issue like this. Very disappointed! read more

As someone who deals with booking lots of venues and hotels for large company gatherings, I can honestly say that the Hilton Boston/Woburn is far and away the best I've ever dealt with. Sales Manager Courtney is on top of everything immediately, and is easy to work with, friendly, and knows her stuff. Last minute room updates, BEO changes, meal requests...it's all taken in stride and with a smile! Even among other Hilton properties, of which I've booked with many, this property stands out as one of the best. Thank you to Courtney and her team for always providing the BEST customer service and making it easy and worry-free to host our events. read more

Nice hotel, stayed here on a whim and was pleasantly surprised by the vibe inside, restaurant looked good. Rooms were clean, and fairly cheap, pool looked nice but was closed. I'd stay here again read more

The hotel is nicely decorated. They charge a fee for breakfast. They have a steak and tapas place that was closed during my stay Sunday-Tuesday. They have an indoor pool, never saw a soul in there. Hotel is huge, it is really decorated nice, but the room was just okay. They only gave us one towel, and the carpet had little patches of dirt. read more

We had stayed here a few years ago and had a good stay. We recently stayed this summer and found the hotel dated and dirty. They were blasting music in the pool area on our first night. We were out for a full day and the maid missed cleaning all 3 of our rooms. When I went down to the front desk she apologized and volunteered (I did not ask) to add 5000 pts to my Hilton account. That did not happen. And when I contacted Hilton and filed a request they did not get back to me. When I contacted them a month later they said they would not be adding the points. I think I will be staying at Marriotts from now on. I would not stay here again. read more

Pros: -Staff are very friendly -drinks are yummy -convenient location Cons: --Don't stay on the third floor. It keeps being evacuated by false fire alarms. I'm guessing they are set off by the kitchen dishwashers or people smoking in the hallways or the conference/banquet area. -Air vents blew dust bunnies onto my bed -The booking experience was unbelievable (in a bad way). Changing reservations required four 30+ minute attempts to a call center in India. -The billing process is byzantine. My boss had booked my stay and added the company credit card to the reservation. I added a hilton honors member ID, and the hotel proceeded to charge the expired credit card on file with the loyalty program without telling me. Remedying the situation required me forking over a personal credit card to escape the hell of bureaucracy. Hilton corporate and franchisees: please invest in staffing and resources so you succeed in the long term, and I don't go crazy from filling out forms and being on hold for hours at work. read more

Well let's start with a $50 a night security deposit? Are you kidding me. "In case I damage the room!" What? And then to be told it's a Hilton policy??? Wow. Oh BTW where is that disclosed during the res process? Now I know why I am a lifetime platinum elite at Marriott! Then I get to my room which is at the very end of the hall only to find out the TV does not work. The front desk makes like I don't know how to work a remote. Not! Engineer comes up. TV is bad. Now I've been waiting 20 mins to get a new room. Paul the engineer is doing his best but this it pretty poor service in general. Unfortunately I'm stuck here for three days for a group meeting. No way I would have selected this property and will Yelp accordingly. Update. A/c in new room is barely working. Do I see a trend here? Apparently the hotel Attracts a sketchy crowd who abuse the property when they come to use the pool. AC unit is now spitting out black debris? Gross! read more

Hilton Boston/Woburn - Black debris from AC being spit out onto bed. Gross! - Hotels Near Me - Woburn, Massachusetts

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