Sammy always has that place humming. I called in with a flat tire and he told me what to do and…read moretook care of it quickly. Always superb service.

My reservation was made for an economy car . This place bait-n-switched me and only told me they…read morehad an SUV!!!!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

I've been renting from this location for quite some time now and I can honestly say the team here…read moreis the main the reason I keep coming back . ( Big shout out to the team that takes care of me every week) Christian , Ivan , Isabella , Dane , Kasheem and Fernando . From the moment you walk in they know and greet you warmly which makes the whole experience personal and welcoming . Every member of the team goes above and beyond to provide good service . They are friendly, professional and always willing to make the rental process smooth and stress free and yes they are familiar with the type of car I like to rent as well. I truly appreciate the effort each team member puts in every time I visit . Thank you all for your outstanding customer service- you have earned my loyalty Saf W

I loved this location, they have an very convenient after hours drop off box. Their van and SUV…read morefleet was recalled last year and they failed to disclose this information to long time customers, like me. I rented and confirmed an 8 passenger SUV. Gabriel called me the night before, [late the night before] to let me know they can only give a "7 passenger SUV". UNACCEPTABLE!!!!! He alleged they had way too many reservations, but how can that be? The reservation keeps the car there! They are lying! the recall is still going on.

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

The absolute worst customer service! The vehicles were filthy. I had to return it and not get my…read morecar done at the dealership! They don't pick up the phone when they actually give you their name to talk to and I was on hold for 28 minutes instead of somebody coming in to say she's not available right now I literally had to drive in and see her physically!

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Quantell was the worst! F- AVOID AT ALL COSTS!!…read more Absolutely awful experience at this Hertz location. I waited about 30 minutes just to even be acknowledged, while a full office of customers stood around getting more and more frustrated. At one point there were around 8 people waiting, and instead of managing the counter or helping clear the line, the manager, Quantrell, was outside lazily and slowly washing cars while the office backed up. It was unbelievable to watch. When I finally got helped, I was told there were no rentals available unless I wanted to pay a lot extra for an slightly upgraded vehicle. My other option was to be put on a waiting list as "number 4" and wait by the phone. Seriously. So instead of honoring reservations or offering real solutions, this place seemed more focused on pushing customers into paying more even after we all had to wait long. The customer service only got worse from there. One employee the older lady with the dyed red hair was rude, combative, and completely unpleasant to deal with. Quaytrell was no better. He was misleading, unhelpful, and clearly not capable of managing the location. He even told me other rental companies would probably be out of cars too, which turned out to be a complete LIE!!! I walked over to Enterprise and was in a car within 10 minutes, with multiple vehicles sitting right there on the lot. The Hertz glendale location had no idea what they were doing, did not care, or both, probably both. Unqualified people are working here, Quartell is a complete joke. He got vengenance and charged me a $28 no show fee after telling me he cancelled the order, Quantell never cancelled and I knew he was bad news from the start. This was easily the worst rental car experience I have ever had. Disorganized, badly managed, misleading, and completely unprofessional. Save yourself the headache and go somewhere else, this place is not worth the discount, I think it's going to close soon, the employees are so bad here and read the reviews they are ALL BAD! The number you call to get ahold of these thieves is 818-265-3805, the shortcut is press 4, then 3, that will get ahold of them faster. you will need to call, this place is If "Quantrell" is the one running this place, it is no surprise the location is such a mess. Stay away, at all costs!

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Great customer service Brian went above and beyond to get me the vehicle I wanted despite there…read morebeing so few available on the fleet.

I was very impressed with the efficiency and level of customer service at this location…read more The online check in process was seamless. Upon picking up the car, I was quickly greeted and the car was clean and ready to go. There was only one person working when I returned the car and she was quick to acknowledge everyone and made the drop off process quick and efficient. This will definitely be my go-to location when renting a car in the future!

I am extremely disappointed with my experience at this rental location…read more I arrived a few hours before my scheduled pickup time and was told that if I wanted a vehicle immediately, I only had two options available. I was placed in a Nissan Altima at a rate of approximately $69 per day after taxes and fees. At no point was it made clear to me that arriving early would result in such a significant increase in the rental cost. Had I known, I would have simply returned at my scheduled pickup time. The following day, after realizing how much I was being charged, I attempted to return the vehicle and discuss a refund. I spent hours waiting for Sai, the General Manager to return my call. When I finally reached him, he acted as though I was inconveniencing him rather than addressing a legitimate customer concern. During our conversation, he repeatedly emphasized that he had other customers to call and even pointed out how long he had been on the phone with me, which felt dismissive and unprofessional. Instead of taking responsibility for the situation or showing any understanding, he made me feel as though I was somehow at fault for being unhappy with the charges. His initial offer was a refund of only $35. He later increased it to $50 as a "final offer." When I did not immediately respond with the gratitude he apparently expected, he withdrew the offer and abruptly hung up on me. What disappointed me most was not the money, but the complete lack of customer service, empathy, and professionalism. Customers deserve to be treated with respect, especially when they are trying to resolve a concern in good faith. Based on this experience, I would not recommend this location and would encourage others to carefully review all rates and fees before accepting a vehicle.

The worst! The customer service is non existent and it is impossible to talk to anyone who is the…read moreleast bit interested in helping. You arte better off walking than getting a car from dollar!

Dino is Awesome! He is so nice, friendly and personable! We…read moreneeded to rent a car while visiting our daughters for Thanksgiving. Since they live in Glendale, my husband decided to rent from Avis conveniently located in the Hilton hotel . Dino is very quick and efficient. He did all the rental paperwork so fast that we were out of there in minutes! Such a pleasant experience that I told my husband we should do this every time we visit!

Thanks to Teno rent a car front this location was so easy. I really recommend this place and ask…read morefor Teno