We wanted to update our experiences with Ace, and we realized in doing so that they really haven't…read morechanged much in the last three years. We like this store very much. We like the enlargement of their stock in recent years, the ease of access in this clean, well-organized store, and the helpfulness of the folks who work here. We think the store is more customer-oriented than ever, and we are especially happy with their rental section from whom we have rented everything from equipment to tents. And we continue to like that they offer a nice selection of Litchfield-tagged clothing items (hoodies, sweatshirts, etc.). Parking is better these days, and ... well, like we said, we're happy here. Thanks to the owners.

I haven't been in Ace since they were a True Value, and frankly much is the same. Tools, pet…read moresupplies, paint, more tools, etc. But there have been some changes - the area by the register is moved, with displays encouraging buy local. They have the Connecticut 169 books, local products, and really cute little stickers. There are even Litchfield sweatshirts. The employees were very engaged with the customers, and free ones were quick to offer their assistance. (One could call them "helpful hardware folk....) The aisles were clear, and the displays clean and well organized. The parking lot lines are a bit faded so it can be a bit of a free for all, or at least close quarters where the line is clearer one side than the other.

I have visited the Ace Hardware in Woodbury many times when I visit friends nearby. I have always…read morefound the personnel to be friendly and extremely helpful. On a recent visit to get a battery for the smart key to my car--- Keith offered to install the battery due to the fact it required tiny phillips head screws. In less than 3 minutes he had my key back in service!! Great store and thanks Keith.

I can go into ACE Hardware in Woodbury, explain what I need (even if I don't know what it's called)…read moreand they find it for me. The employees are knowledgeable and offer advice, if needed, For being a small store, they are well stocked and their prices are not unreasonable. The place is clean and organized. I like it a lot.

Full version…read more Aubuchon Ace Hardware in Watertown, CT handled a custom paint match for us and did it right the first time. We were after one of those green gray tones that everyone seems to be using in family rooms and living rooms right now, and anyone who has tried to nail that range knows it is easy to end up too cold or too sage. Ethan in the paint department steered us to Benjamin Moore and mixed exactly what we were picturing. He asked what room it was going in and how much natural light it got before touching the mixer. That is the part most places skip. Green grays shift hard depending on the light, and getting that question up front is why we did not have to come back for a second batch. Ethan was friendly and patient the whole time, no rushing, no attitude about us taking a minute to decide. Everyone we dealt with in the store was courteous. If you need custom color matching or Benjamin Moore paint in the Watertown area, go here and ask for Ethan in the paint department. Local hardware store, people who actually know the product, and service worth writing about.

Hardware and free popcorn!!! Always a win! I love that this location is more intimate than some of…read morethe huge hardware stores. The staff is courteous and able to answer questions. The young man that helped me took his time, helped me decide an option to buy, and was very cheerful.

Great selection for all your hardware needs. Staff is attentive and very helpful! I go to Ed's…read morefirst before the big box stores because the personalized service has so much value. I never leave without what I stopped in for and usually some additional helpful ideas of how to finish the project I was looking to complete! A must stop for the do it yourselfer!

Ed's Hardware is a Naugy treasure! Customer is exceptiona and product pricing excellent. Bob,…read moreTracey and the others are always committed to reall helping. I can't say enough about Ed's!!

Washington Supply has your back - literally all the time…read more They have every tool you'd need--gardening, soil, wrenches, electronics and adaptors, plugs, outdoor and indoor lighting, hoses, new keys, tile and grout--the list is endless. When our pipes burst, we went here for replacements. The plumber himself goes there, not only for jobs on our house but for his own. Everyone here demonstrates their knowledge and acts as a complete professional. They're warm, kind, fun, and the store is pet-friendly. We've picked paint for our house from here. They also have an adjoining gardening shop where we got pumps for our basketballs and my bike. They also can get plywood or other building materials because they work with contractors, and they will candidly recommend whether you need to go somewhere else to get a part you need--which has only happened once to me in my experience; they just didn't have it in stock at the time, but they wanted me to fix my machine that day. 10 / 10

Excellent and dependable service in the paint department at reasonable prices by friendly staff. I…read moream never disappointed by the staff.

I called this morning to inquire about whether a product was in stock. Dartanian answered the phone…read moreand was very polite and professional. When I arrived it was also Dartanian who directed me to the correct area, and he rang me out as well. He made my trip during this stressful time easy, and I am super grateful.

I could not have been happier with my experience at Northwest Lumber. The person who helped me was…read moreknowledgable and friendly, and we were able to find everything we needed at better prices than home depot! As a woman, it's rare to walk into a hardware store and NOT be treated in a patronizing way by male employees who assume you don't know what you're looking for. My experience at Northwest Lumber was a breath of fresh air! I would drive out of my way to go back to Northwest Lumber, and I could not recommend them more!

I have gone to this location multiple times and always receive great service from Hunter! He is…read morevery knowledgeable, friendly, and professional.

Paint not mixed correctly: Don't buy paint there! Brought in cover of paint with formula on it to…read morebe matched that I had used a year ago. When painter put it on wall today it was 10 times darker than the original. Store person said the color had faded in my bathroom because it was old. Not true as original can of paint was used in there a year ago and it matched perfectly. The only other explanation could be that the original formula was written wrong. But I got stuck.