We were in need of a new fridge / freezer. Called them they came out…read morevery quickly. I simply cannot praise everyone at the store for being so helpful and professional. It is of great comfort to know that there is a company of this caliber in the area. Thank you so very much. Edwina Barbis Goshen, CT

From the owner: Dick Cooper has lived and worked in Torrington since 1955 servicing electronics and still has his…read morehands in this family business. The business was handed down to son Rich and daughter Sherry and in 2015 making this one of the only true family appliance businesses in the area. Dick Cooper TV & Appliance company has been in business since 1984 and has earned the respect of the community winning the reader's choice award for sales and service. The Cooper family has been active for years in supporting local veterans, the Salvation Army, assisting with operation overflow (homeless shelter) and local food banks and churches and other non-profit organizations.

Daylight robbery. I was just told an $49 part was $211.95. It would cost $390 to replace an LED…read morebulb in my fridge. When I called to ask why, the parts person said that they're told to price original parts at what Whirlpool says it should be. Okay so, then I look to see what others charge for the same OEM part and the most I see it for is $85. It's no wonder they have such a low rating. I don't think they'll ever get my business again. The robbed me for $90 to come and diagnose the problem for 11 minutes. Never again! They should refund me $93.57 immediately.

We had the opportunity to use Dick Cooper Appliances for a dryer repair. The tech was excellent. He…read morewas on time, polite and very knowledgable. He explained the problem, had the part he needed in the truck and fixed. He was a very nice person and made sure we were happy with his work. He really cared, and that's so nice these day. I would use them again gladly. Even the person I scheduled the appt. with who answers the phone was so nice to deal with. All and all, great. Thank you

I came here to do my laundry, and when I walked in I was disgusted. The floor was a mess and there…read morewas barley any washer available for use. First of all there was water all over the floor, and there was dust and dirt on the floor and it was just absolutely disgusting. Second of all there are 13 washers and 16 dryers, and 4 of the dryers are out of order and 5 washers out of order. When I looked down at my feet I seen a bug crawling and I had to step on it. I personally will never come back here to do my laundry

I went to Crowley's Laundromat and what a bad experience. Only 2 or 3 of the washers worked. And…read morethere is a lot of washers in that place. A lot of the washer and dryers were out of order. The place was a mess. Water all over the floor. I will never use this place again. I like the owners from before. They always kept the place clean and all washer and dryers worked. A lot out of order but the main thing is it is filthy.

They came as promised. They evaluated the problem. I challenged their conclusion to purchase a…read morecertain part as it did not make sense replacing it for the issues encountered. The part arrived and the technician came a 2nd time and realized that the error code seen and the part purchased would not solve the problem. He charged me full price for the 2nd visit and copped a bit of an attitude which really torqued me Conclusion: Lost $ 300 in poor technician skills and 1.5 weeks for purchasing new appliances. I do not recommend J&R appliance repair.

Very quick turnaround, punctual, and knowledgeable staff. I rolled the dice on repairing my…read moremicrowave and they confirmed that it would be far more expensive to make the repair than to buy a new model, so I appreciated the honesty. Recommended service...

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

I was so pleased with the prompt service I received. He fixed my sewing machine in one day and it…read moreworks like it did when I bought it in 2006. I can't wait to sew again. Would highly recommend.

I brought my sewing machine for Servicing today (at my friend's recommendation) & was very happy…read morewith Thomas's Sewing Machines! The owner is extremely nice & professional. He was also reasonably priced and was kind enough to give my sewing machine a tune up on the same day (Close to Home has a 2 week wait)! I highly recommend Thomas's Sewing Machines!