Where do I start, expirence was awsome, it was her first car buying expirence, everything went…read moresmooth, Bob Smiley was fantastic whith talking to us ans my daughter, he and Ken treated us like we were family, totally professional and respectful. I would like to thank Luke, Megan in finance, Ken our salesman was kick ass!!!!! I encourage people to go thier, they treat you like a person , not a customer. Plus this our 2nd car from thier in 2 months , alll these guys are great. Thank you guys for how we were treated

Went in for a diagnostic for a slight sensor issue, after being quoted and getting a full detailed…read morediagnostic report. After I declined I was asked to go to the waiting room after a moment I was called back and given my keys I heard a hissing that wasn't there before and when freshly pulling off the lot from the service garage my tire reader said flat from 27 to 9 in less than 4 minutes, but in the diagnostic video given no more than 20 minutes ago during the report they had checked my tires both tread and pressure were just fine. Strange to leave with an issue that wasn't there gave a call to see what changed with my tire no response. Detailed diagnostic but left with more issues than came in with.

UPDATE - Service Manager called that day and made it right. Yay for good customer service, and…read morethank you David the SM for taking the time to call me. I know it was your day off. Much appreciated! This review is actually for the Service Department. I'm on my 3rd lease from this place and my lease comes with 2 free oil changes. I used the first one and at the time, I asked the clerk to confirm the date by which I needed to get the 2nd. She said as long as I come before end of year, it should be fine. So I made an appointment and again explained the situation to the man who made the appointment and he said yes, they should honor it. My husband took the car today to the appointment because I'm at home with our sick baby and the man at the dealer said no, they will not honor it and he would be charged $100. My husband left and called me, I called the dealer and the man I spoke to refused to help. He said my husband could pay or I can try the service manager who isn't in until Monday. Now, I live a good 40 minutes from this place, the only reason I've gone back to purchase or lease again and again has been because of the customer service. Well, I guess this guy doesn't care that I will never give this dealership my business again.

I brought my 2024 Crosstrek in for its scheduled 30,000‑mile maintenance on 01/29/26. I waited…read morewhile the work was done. My service advisor was Daniel Ferencak, and the technician was Nick Leduc. When I was driving home, I noticed a burning smell coming through the vents. By the time I got home, smoke was coming from under the hood. When I opened it, I found oil spilled all over the area around the filter and across the skid plate, creating a strong, foul‑smelling mess. This wasn't a small oversight -- it was a safety issue. I called the service department right away and, as usual, was put on hold for a long time. I opted for a call‑back, but instead of anyone from service, I got their outsourced call‑back service. When I asked to be transferred, I was put on hold again. The only person who actually helped was George in Parts, who physically walked over to service and told them to call me. (I only spoke to George because I chose Parts in the department options on the main line. He answered right away, something that never happens in the service department.) When service finally called me, I got the standard script: "That is completely unacceptable! Customer satisfaction is our top priority!" While on the phone, I walked around my vehicle and discovered the technician had left the wheel lock attached to my lug nut. Another careless mistake. Because it was close to closing time, they asked me to bring the car back the next day. I told them I had to work. I asked about Saturday and was told no -- they "only have one team" then. And that was it. No follow‑up. No appointment. No offer to fix the mess they created. Nothing. I ended up googling how to clean the oil mess up and went to the auto parts store and purchased what I needed to clean it up the best I could. The burning smell and smoke finally went away after a week of driving. My takeaway? If you're stuck using this service department because of a contract, do not leave the lot without checking their work yourself. Pop the hood. Look for tools left behind. Check for leaks. Walk around the vehicle. Start it and wait to see if anything smokes or smells. Because clearly, they won't catch or care about their own mistakes. This appointment was a terrible experience, and Gerald Subaru absolutely lived up to the stereotype of dealerships that say all the right things, but don't actually care AT ALL about their customers.

After speaking with Nick Smiley about my experience, he took the time to listen to my concerns and…read moreapologized for the way I was treated by his staff. He assured me that this is not the standard he expects his store to operate under. I truly appreciate the professionalism and respect Nick Smiley showed by hearing me out and addressing the situation directly.

Update to the never ending nightmare that is still ongoing ! As I keep saying do yourself a favor…read moreand do NOT buy a vehicle from them nor take it for service! After our attorney contacted the owner of Gerald Hyundai, we were suddenly told that an allegedly independent outside technician inspected our vehicle and determined that it now needs another new transmission. This makes no sense. Our vehicle had already spent 10 months at the dealership, and we only had it back for one day after they claimed the transmission had been replaced. Now we're being told it needs yet another transmission? It raises serious questions about what was actually done to the vehicle. Our experience has been extremely frustrating from start to finish. We received inconsistent information, poor communication, and no confidence that our vehicle was safe to drive. The most concerning part was when General Manager Mike Chino told my husband he could not state that the vehicle was safe. Looking back, that statement speaks for itself. Based on our experience, I cannot recommend Gerald Hyundai's sales or service departments. If you're considering buying a vehicle or having yours serviced there, I would strongly encourage you to do your research before making that decision.

These guys are the BEST!!! We fly back from Washington state each and every time to buy our tricks…read moreand now so does our son to purchase for his company!

My car was being fixed at the body shop and the way Justin and John in service teamed up repairing…read moremy vehicle and getting a loaner vehicle was excellent! My car is finished and it looks brand new!! Excellent job! Teamwork at its best! I highly recommend Coffman Trucks all my friends.

Went into test drive a Genesis and bought one. Excellent service & Brian was a great salesman…read more Odis quickly got us thru the paperwork. I highly recommend this dealership. Tons of cars to choose from.

Dwayne williams ​Dwayne williams​…read moreBuyers beware!!!!!! Purchased new 2025 G80 Prestige 2.5t cavendish red they did not have is stock at the time. Was dealing with CJ he told he would see he could fine one. Most dealers would try to talk you into different color by CJ found it and had on his lot in 2 days.We made the deal and I assumed we were done car was delivered and it had a 90 day temp plate. I had not received my plate after 45 days so I called in and was told they get up to 90 days to send to me. Nick was my sales person he was great very efficient and always called or texted me back. Now the bad part I was called today by someone I didn't really listened to what said name was but he was arrogant, disrespectful I told him I showed that I paid $503 for registration fees. He told that a 3rd party vendor handles there dmv fees and registration for them.he said they let him know today that they needed an additional $446 to complete my registration. I said so someone in the finance dept made a mistake and calculated wrong and now he expects me too pay the additional amount. This comes 10 week after I've had the car? I'm upset because there is only 2 weeks left before it expires. C Good customer service to means.Any calculations after 10 weeks of ownership the dealership should have taken care of it. This a dealership thing once the deal is done the customer service end. UPDATE! As of 8/25/2025 my temporary 90 day registration has expired and I DO NOT have my new license plates. As I stated above on the 80th day they didn't call me to tell me that my registration would be late. This dealer had the nerve to ask for an additional $446.00 for my registration that would expire in the next 10 days. Now we are forced to not drive our car until the plate comes which they can't tell us when that will be because they use a very bad 3rd party registration company.As you can see the owner responded to my survey saying he/she would look into it.As of the wring of this update I have not heard from anyone at Genesis of North Aurora. Be careful and ask questions and what they tell you get in writing this dealership back office or whoever handles registration seems to be very incompetent.

Been coming to this location for over 2 decades at this point with various different cars. Location…read morewas named Planet Toyota and changed ownership and inside remodeled. The more recent Service managers have been great. Make sure you check their website and get the service coupons. And the newer waiting area has nice comfy seats, some outlets, TV and WiFi available. There is a self serve coffee machine, but I still don't see any options for soft drinks and snacks.

Their service department will mess up your car and then will work with the parts department to get…read moreit fixed only to laugh at you and your car when they don't know you're sitting around the corner

Purchasing a vehicle is already a big decision--but doing it as a sole provider, when your only…read morevehicle suddenly becomes inoperable, is a whole different level of stress. I walked into Gerald Ford feeling overwhelmed, pressed for time, and honestly a little defeated. I needed something reliable fast--not just for work, but for my family's day-to-day life. From the moment I arrived, the team completely changed that experience for me. Fabian, my salesperson, was patient, understanding, and never made me feel rushed or pressured. He truly listened and worked with urgency and care to find the right fit for my situation. Josh Rodriguez in financing made what could have been a stressful process feel smooth and manageable--he explained everything clearly and made sure I was comfortable every step of the way. What really stood out was the personal touch. I even had the opportunity to meet the owner, who took the time to check in, interact, and make sure every single need I had was covered. That level of care is rare and speaks volumes about how they run their business. They turned what felt like a crisis into a supported, seamless experience. I left not only with a vehicle, but with peace of mind--and that means everything when you're carrying the responsibility of providing for your family. Highly recommend Gerald Ford to anyone, especially if you're navigating a stressful or unexpected situation.

Do not know why others have posted a mid-review. It's a clean, friendly, fast, and does good work!read more

I had an awesome experience with this dealership! they…read moreworked fast, made the whole process smooth and easy, and helped me get the car i wanted my dream car. Everyone was friendly, professional, and willing to work with me every step of the way. Highly recommend this dealer if you're looking for great customer service and a team that truly helps you out! talk to Max Sanchez

I been shopping for my first Porsche for a few years now. I searched on the Porsche certified…read morepre-owned inventory and finally found a GTS in colors and options that I liked. I send an inquiry online and was contacted by Frank C. of Orland Park Porsche in IL (frank@porscheop.com) immediately the next morning. There were no photos on the Porsche website due to the car being just received into their inventory. He emailed me photos right away and told me that the vehicle was in extremely mint condition. I advised him that I was also looking at a few GTS locally in GA and that I just wanted to be up front with me. He stated that he understood. Later on the same day he sent me some very good videos of the vehicle inside and out. The car looked to be in mint condition. He told me to take my time and not jump into any quick decisions as I should at least consider his GTS. I went to my local Porsche dealership and looked at 2 vehicles later that afternoon as I wanted to purchase a vehicle locally vs out of state. Conditions of both vehicles were not in the best condition. The interiors were very dirty as the leather looked to be in not the best condition. There were empty coke cans left inside and just extremely dirty inside. Exterior was worse with chipped paint and paint marks into the metal. I was very turned off by the vehicles. I went home later that night and contacted Frank and told him that I did not make a purchase due to the conditions of the vehicle. He advised me his vehicle was in super mint condition and that I wouldn't regret it. I looked over his videos again and decided to give Frank a chance. I never purchased a vehicle from out of state and definitely never bought a car prior to seeing it in person and test driving it, so I was a-little scared. But I put my trust and faith in Frank in hoping I wasn't miss lead. Next morning, it sent me even more detailed photos under bright lights if the exterior and interior. The vehicle looked brand new in the photos. I went ahead and told him, let's sign the paperwork. I was able to e-sign everything and he made the entire process simple and delight. Frank was so nice that he was able to include some extra accessories that made me even more happy. After everything was cleared, he arranged for my vehicle to be shipped to my doorstep in GA. I was considering driving up to IL but decided that it would be better to just have it shipped due to my work schedule and time. Frank updated me throughout the day in what was going on and still send me stunning photos of the car with a red bow after it was detailed. Frank was surprisingly deliver my car within 24 hours of me signing the paperwork. The transport driver was super nice and was awesome as well. The GTS looked better in person than the videos/photos he gave me. The car was delivered in pristine condition just like Frank said it was. He had my temporary tag already on the rear and even provided a super nice surprise inside the trunk. I was so happy with the car that I was jumping for joy. I think I was even more amazed and delighted at the customer service of Frank who made this vehicle purchase one of the best ever. I was shocked on how easy and delightful the out of stage buying process with Frank of Orland Park Porsche was. Frank was the most helpful and courteous dealer sales associate I have ever met. I have never seen anybody go out of their way for a customer before. His customer service skills are top notch. I never got the sense of the typical Porsche dealership treatment as he treated me like I was a family member. After this wonderful experience, I will definitely be buying my next Porsche from him. I have already referred all my family/friends to him because on how wonderful he was. No matter where your located at, If your buying a Porsche, I highly recommend Frank (frank@porscheop.com) because you won't be disappointed.