Scott with Better Buy Pool Supply did an amazing job replacing my 15 years old gas pool heater with a very efficient electric 140k btu heater. Also, Scott replace my pump with a variable pump that I control from my phone and schedule as I want and he installed a module so I can control all my pool and spa functions from my phone. It was a significant project to get everything working but Scott kept me in the loop and educated me regarding my pool equipment. Highly recommended. Sorin read more

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The first job they did was good, they replaced some tiles in my spa. great job. I then hired Scott, owner, to replace the material between the coping and deck. The process was seal-a-deck. He did a terrible job. The material spilled over on the coping and deck. The excuse Scott made was "was the coping and deck were slanted". I finally got him to come back and trim some of the overflow. He did a lousy job. I have had to redo his work as well as touch up the overflow on the rest of the pool. For $1500 I would expect a perfect job. I will never use this company again! read more

Contacted Better Buy Pool Supply to update my pool hardware. Scott installed a Pentair Intellitouch system onto my filter system and set-up my phone to control the entire thing. Now I'm able to set my pools spa on the way home from work! Thanks Scott for great work read more

Better Buy Pool Supply - Intellitouch install almost complete - Pool & Hot Tub Service Near Me

Thank you to Scott Edward for going above and beyond to balance my jacuzzi and cold plunge. I appreciated his thoroughness and willingness to work with me. read more

Better Buy Pool Supply - Jacuzzi - Pool & Hot Tub Service Near Me

Scott ordered and installed a chlorine salt generator for our pool. His quote, schedule, and professionalism were all on point. Me and my family will be working with Better and Scott on future pool needs. PS they also installed our pool light - perfect job. read more

Better Buy Pool Supply - Pool - Pool & Hot Tub Service Near Me

I mainly reserve reviews for only outstanding companies and Better Buy Pool Supply is definitely worthy of my hi praise. My pool heater is literally on the edge of a cliff and Scott did an amazing job replacing it. I value service and professional over prices but this company excels in Service, professionalism AND great prices. I strongly recommend Scott for your pool related business. Jim B Glendale CA. read more

Thanks, Scott! Best price in town on purchase and insulation of pool equipment. Honest and reliable. Swimming pool is looking awesome. Great suggestion on the pool pump and filter. I appreciate your hard work and honesty! Will definitely recommend to everyone I know with a pool! read more

Had a new pool heater installed today, great price, excellent installation and removal service plus Scott is a true pool subject matter expert! Highly recommend! read more

My jacuzzi hasn't worked in decades. I used Google and found Scott from BETTER BUY POOL SUPPLY. I knew I had a leak, but didn't know where. Scott came by and we discussed some tree root problems, it lifted up cement and bricks behind the jacuzzi. Well Scott sent his team of men and they started off to work. It took 4 days, but they found the problem. It was tree roots that crushed pipes underneath the jacuzzi. They fixed the problem by replacing the pipes. I am excited to use my jacuzzi, thanks Scott. read more

Better Buy Pool Supply - Trying out my jacuzzi with my daughter In Law, and Karma, Grace, and Faith. - Pool & Hot Tub Service Near Me

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I will put 0 if I could . Don t work with this guy he will not start or finish your project and will run with your money . read more

I have to give my guy 5 starts he was very communicative with me about any questions I had about the me panel and actuators I wanted before I said yes to him . Then after he came to do the job he was very professional and courteous and respectful.. I the process of finishing the job he found other items that needed attention and gave me a great price on repairing them . I would definitely recommend him to anybody he was very patient and knowledgeable. read more

My pool pump / motor was making Noises and my pool was beginning to turning into a shade of green. I had a feeling, my pool / motor pump was bad, which caused the shade of green. I located and contacted Better Buy Pool Supply from the Internet. The next day I meet Scott (Technician) who came and visited my pool, and recommended a variable pool / pump motor. With In 2-3 business days my new pool / motor pump was installed. Our pool and family are both happy today. Better Buy Pool Supply, was very professional with the Best price I could find for pool pump / motor & installation- I highly recommend this company if you need to replace or fix your pool equipment. read more

This is about as good as it gets with pool equipment repair. Scott is exceptionally well-versed in the field, and it shows. No pressure, just good-quality work done at the right price. Our recent work included a commercial heater, DE filter, Pump, Motor, and associated plumbing. Everything worked out great! I highly recommend Better Buy Pool Supply! read more

Scott is an honest and reputable professional. I called four companies listed on Angi. One wanted do give me a bid over the internet without coming to check my site. Another came by to give an estimate that was higher than Scott's and gave confusing information. Scott came to see the site, gave his estimate for total cost, and answered all questions on the same day I called. We was professionally dressed, demonstrated thorough knowledge of pool heaters, and addressed all my concerns. He had the best price that included installation for a 400K btu Hayward pool heater. On the day of installation, he delivered the unit and installed it quickly and efficiently. When a issue came with my pool pump, he came immediately within minutes of my call. He diagnosed and corrected the problem with the pump. I have dealt with many different contractors for various projects and would rate Scott as one of the best. I recommend him without any reservation. For any future pool related jobs, I will call on him. read more

I searched for literally months to get a replacement diatomaceous pool filter; mine had crapped out over time and I just couldn't McGyver it any longer. I wanted a specific brand so it would be a drop in replacement and it had been a decent filter lasting over 10 years. Nobody had it in stock and if they said they could replace it, quotes were through the roof and delivery times were months out. Scott replied to my request quickly- was honest about timeframes due to supply chain issues but was able to get the exact filter I wanted at a very reasonable price with fast service. The install went great- he showed up on time and installed it like a pro does- clean install with cleanup after and he verified function. In this industry, I've noted more and more charlatans and rip off artists. Finding someone like Scott is a godsend. An honest, fair, considerate professional who does a great job on time without any nonsense. To say I'm happy is a huge understatement. My faith in humanity is being restored with folks like Scott. I don't know if this app allows it but if you want a personal referral- contact me and I'll show you his work so you know this isn't a bot account. read more

Review updated 10/23 Since posting my review, Scott did reach out to see how we could make it right. I had an outdoor party scheduled and was very concerned I would have to cancel because of the condition of the pool. I told him I needed the work done by a certain date, and he returned on three occasions to ensure everything was up and running before my event. He also helped me complete some rebate paperwork to get some money back on the equipment that was installed. He did apologize and explain some of the delays and prior communication issues, and in the end, completed the job well. My property is rather far from where he usually conducts business, so I assume the distance added to scheduling issues. Without the poor experience on the front end, This would have been a five star review for pricing and quality of work. ------------------------upset that I have to resort to writing this review to hopefully get a response from Scott, and to warn others what they are getting into. After my family having a great experience with him, I decided to use him for my own project as well. On my family's project, he knew what he was doing, stayed well after it was dark to finish the job, and seemed to be an honest and hardworking guy. Fast forward a few months when I decide to call him for my own project. It took me a few weeks to actually get in touch with him, after leaving a few voicemails and texts with no response. That should have been the first red flag. Eventually, he made it out to my property, diagnosed the problem, and gave me a fair estimate on the spot. He said we would need to start work right away to ensure the condition of my pool didn't get any worse. He asked for a deposit to purchase all the necessary equipment, which was 2/3 of the job total. I gave him a check (per his specific request, does not accept card, venmo, or other electronic payment), and said I would see him soon. Week 1 passes, no response or update. Week 2 passes, still no update. Won't answer calls or texts. Week 3 passes, he says that he had trouble finding a part, and will have to drive somewhere to pick it up. Week 4 passes, no responses to texts, until I receive a text saying "I will be there today" saying he will be out to finish the job. Great news. Or so I thought. He messages saying he only completed part of the work, and will have to come back to do the rest. Of course, when I ask when, he doesn't reply. Week 5 passes, says he is planning on coming next week. Week 6 passes, no update or response. Week 7, here I am, still trying my damndest to get an answer as to when this job will be completed. I haven't had a pool to use for the warmest months of the year, and am embarrassed by my swamp green pool that all my guests are graced by. Week 8 will be Friday. He is competent at his trade, but this is bad business. read more

Better Buy Pool Supply - Condition of pool after his 2nd visit. - Pool & Hot Tub Service Near Me

After calling my home warranty and them sending a useless company denying coverage, I called Better Buy. Scott was here for like 3 minutes when he knew exactly what was wrong with my heater. I felt very safe and trusted him with my business that I decided to upgrade some automation parts. He ordered the parts and promptly installed everything the next week. I recently emailed him about a thermostat issue and he called me right away with a solution. It's great to find a company that you can rely on at any moment. Thank you!!! read more

We had to resurface our fiberglass pool and spa. After getting several proposals, we were impressed by the knowledge and approach of Scott. We are glad that he was the one to perform the job. He was detailed oriented, and performed the job perfectly. If you need such pool job, I definitely recommend Scott and this company. read more

Better Buy Pool Supply - Pool & Hot Tub Service Near Me

We recently bought our house and our neighbor highly recommended Scott for any kind of concerns or maintenance for our pool. Scott was very professional and knowledgeable. He did an amazing job replacing our pool heater. And not only by a good job well done but also their price is very reasonable. Thank you so much. We really appreciate your business. Thank you! read more

Better Buy Pool Supply - New pool heater. - Pool & Hot Tub Service Near Me

We were looking for a pool heater and Scott showed up to give us our options. He was extremely professional and knowledgeable about giving us what worked best. He installed a new power line and two heat pumps. Scott explained the entire process and communicated with us through every step of the job. He was on time and cleaned up after he finished. We are very happy with the results and would definitely recommend. Thanks for everything. read more

Better Buy Pool Supply - Pool & Hot Tub Service Near Me

Everything Billy L. said below and more. If only his review had been published when I hired Scott Berggren to resurface my pool in Sept. 2020. I have a very small pool & hot tub. It took Scott 18 weeks to complete a job that was supposed to take 4-5 weeks. About Week 3, I started documenting the progress because I could see things were going sideways. Main issues: - There were gaps of time where no one showed up for 2-4 weeks at a time. Scott's go to excuse was that he was sick. He used this excuse 3x in the course of the project. The thing is, Scott doesn't actually do the work. He's got subcontractors, so his own sickness would have nothing to do with them not being at the job site. -His main subcontractor, who I started communicating with directly due to so many issues, let me know that he was having problems getting paid by Scott. This was for multiple jobs, not just my pool. -I emailed Scott a couple of lien releases for him to sign for the various progress payments I had made. I get an email back from him saying they are attached. Instead of the signed releases, he attached a Settlement Agreement from another customer. I literally have a copy of a lawsuit filed against Scott. -The week after the pool was "finished" in January, water was spurting out of a grout line between the new tile and coping. I come to find out that the pipe which fills the hot tub and then flows into the pool was literally tiled over. The water could not enter the hot tub, so it was finding alternate routes to escape. This happened for a few days before it was noticed by my regular maintenance guy (I was out of town), so there very well could be a sinkhole in that area because not all the water was escaping through the grout lines. I managed to get Scott out to remove/replace some tiles that definitely had water behind them. He (one of his guys really) removed approx. 6 tiles (though about 30 needed removal) and I was told that the area had to dry before the tiles could be replaced. That was about a month ago and he's never returned, which is par for the course. He did respond to a text last week saying he'd be out, but as usual he no one came. Meanwhile, the pool turned green and I had to drain it today, so that my brand new pool can be power washed! I finally hired someone else to finish the tiles and clean the green stained pool. If you've read all this, you're probably wondering why I didn't fire Scott sometime during the process. The reason I didn't was because prior to the resurfacing work, the pool had a leak and I was worried that if I hired someone else and the pool continued to leak, the new contractor would blame it on Scott and vice versa. Upon meeting Scott, he was very professional and got me a quote for my immediately, which was inline with a previous quote. Don't be fooled like I was. He's a shyster that will not complete the service he promises. I'm fairly convinced the 5 star reviews for Better Buy Pools are fake. I've never written a Yelp review like this before, but feel compelled because it was such an absolutely terrible experience. 0 stars would have been given, if Yelp allowed it. Can't wait to see if Scott responds to this review and tries to defend himself. Again, I have week to week documentation of the job and an endless text chain of Scott's pathetic excuses and lies. read more

Better Buy Pool Supply - My pool the day this review was written. - Pool & Hot Tub Service Near Me

I have used Scott on a few occasions to check my pool pump, filter, timer and heater. He has made repairs and replaced parts and demonstrated not only knowledge of all things affecting my pool operation, he explained what I needed to know patiently and clearly. He is knowledgeable, professional and courteous and very reasonably priced and I will hire him for all of my future pool needs. read more

After 16 years it was time to replace my pool heater Pentair 400. Scott did an amazing job installing a new one. We are very happy with his work and can highly recommend him. read more

I highly recommend Better Buy Pool supply, Scott did a great job, explained the difference for me regarding whether I should do gas pump, electric heat pump or solar. Initially wanted to do solar but due to our roof size and configuration it will be challenging. So we went with the electric heat pump. And we are looking forward to using the pool this summer. read more

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Scott, I thought you filed for bankruptcy after destroying our pool? I was told that you went out of business and that you had to default on all your debt which is why you couldn't give me my money back?. And yet here you are and you have the nerve to have pics of my pool that YOU destroyed on your page portraying to the consumer that you were the one who fixed the mess that you created. So since you think thats cool I thought I would post the rest of the photos for your fans to see. For those saying what a great guy Scott is, just know that my pool looked like this for more than 6 MONTHS and he never fixed it and he took my money. I'm not sure where these positive reviews are coming from, but something doesn't seem right to me. Anyone can look at these pictures and see this is NOT detail oriented, honest or reputable. And just a reminder to those looking at he pictures, this was the scene in my backyard for MORE THAN 6 MONTHS! SCOTT DESTROYED EVERYTHING. read more

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The tech arrived on time. He fixed my heater so it would fire up. He let me know what it would cost to replace the heater since it is probably 20+ yes old. I will definitely use them for all future pool needs. read more

My go to pool helpers. I will never use anyone else. Why? They are incredibly honest, fair priced and timely. Scott from Better Buy detected and helped fix a leak in our pool and he even recommended a great company to fix it. We were so impressed that a year later when the heater went out we called Scott again. He had the best pricing (we had two other quotes) and went way above and beyond with his super timely service. Even weeks later when I had a question on another issue he gave me incredible advice. Don't waste your time hiring anyone else or you will be as disappointed as we are with others. We are so happy we found Scott and Better Buy Pool Supply. You will be too. read more

Scott gave me a very honest estimate for a new heater . He showed up did the job cleaned everything tested it and finished the job when he said he would couldn't be happier. It's very hard these days to find a professional that's honest and prompt. read more

I needed a new pool pump. I went on the internet and found several pool repair companies. They were all very busy and expensive. When I found Better Buy Pool Supply. I called and and spoke to Scott the owner. His price was very good although he was booked up for weeks but said he would work me in and in a couple of days he came and he installed a new pool pump that was more efficient than what I had. I highly recommend Scott. He not only repairs pool equipment but check out the list of other things he repairs. Tony J. read more

Do not, I mean DO NOT hire this company. We started a full pool remodel in November (estimated completion Jan 6, 2020), and as of today (April 1, 2020) this project is STILL not complete. And to top it off, he has already been paid 87% of the contract price (STUPID on my part!) with many major portions of the project not completed. Scott repeatedly opens and closes businesses to try and get away from his reputation of taking money and running. Find someone else. read more

Scott know what he's doing. Need to update the pool heating system. Work is great. Price is great. Did the work in two days. Cleared up all the old equipment. read more

Better Buy Pool Supply - Pool & Hot Tub Service Near Me

Fast professional service at a competitive cost. My pool chlorinator died and I needed a new one. Scott gave me same day quote which was cheaper than others and scheduled the install right away. In a couple of days the job was completed as scheduled. Great service! read more

I highly recommend Better Buy, Scott and Keith helped us to make an informed decision and saved us money. They replaced an old heater, pump, filter and replaced a Rusted gas line. I shopped around and got a few estimates not only was Better Buy the most affordable but Scott shows up on time and is very professional. I will continue to use them for all my pool and spa needs, very knowledgeable and upfront. If your looking for an honest company that offers solutions not excuses and won't leave you hanging call Scott at Better Buy. read more

Better Buy Pool Supply - New gas line connection - Pool & Hot Tub Service Near Me

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The lack of communication that Scott had with me was really bad. I hired him to do a filter installation and a heater removal.He agreed to do it but he insisted that I sent him half of the payment without him starting the job. I told him that I would pay him after the job was completed.He never reply to my messages and never answer my phone calls.if you plan to do business with him be careful. read more

My pool heater was in desperate need of maintenance. Though it was operational, it was emitting eye and throat-irritating fumes. Scott came out and immediately identified the problem. He performed a thorough cleaning that solved the problem. As I had done some preliminary research, I had steadied myself to be presented with a more serious and expensive diagnosis. I am grateful for his integrity and professionalism. I would not hesitate to use this company again and highly recommend them.5 read more

Scott installed a gas pool heater for us. It was an extremely difficult job as the improper gas line installed previously (not by him) had to be amended by our gas guy so there were a lot of "false starts" until everything was properly fixed so the new heater could be installed. Once Scott was able to get to our pool equipment to install the new heater, he removed a lot of trash and the "DIY" leftovers the previous owners had just thrown back there and made recommendations on extending the footing pad for our future landscaping. He also fixed some wonky plumbing & leaky electrical! But the new heater works like a dream! And was very affordable in the end. I will have Better Buy handle all of our future pool equipment issues (will probably need a new pump down the road). Thanks for all of Scott's patience and professionalism! read more

Friendly and easy to work with. Took care of the pool light quickly! Thank you to entire team.

Needed to drain my pool quickly. Scott was very quick to respond and provided great service. We're happy.

These guys did a great job. Prompt, courteous, good communication. Will def hire again.

Scott installed a new variable speed pump on our pool. Great price and great service.