I had a washer issue with leaving black residue on clothes for a tenant unit. Alexey was super helpful, communicated the process fully and breakdown the cost estimates making me comfortable and confident in the repairs. Totally recommend and would certainly request their services again! read more

Better was prompt in scheduling me for repair of my dishwasher and came on time. Alexy figured out the problem, clearly explained my options and cost, ordered the replacement parts and fixed the dishwasher and it runs like new. Very very pleased. read more

They did a great job with our electric clothes dryer repair and I would hire them again for future appliance repairs. After assessing the problem, they explained the issue and fix. They also explained how/why the previous repair job done by another company five years ago was done cheaply and wrong. They fixed the problem consistent with their fair and reasonable estimate. They also arrived within stated timeframe, and provided a 30 minute heads-up that they were on their way. read more

They were responsive and showed up on time but I basically got charged for them to tell me they couldn't repair my gas range and recommended getting a new one, a service they don't provide read more

Alexei was polite and professional. He had my cooker repaired in about 30 minutes. I needed a new gas line as one of the knobs had broken. After the repair, he used a machine to detect gas leaks, and was able to tell me that (unfortunately) the gas valve behind my cooker had a slow seep to it. read more

Alexey arrived on time, was personable and fully prepared. He then correctly diagnosed the issue, confirming the work he would need to do; the cost, etc. with friendly, clear communication. Once complete, Alexey left no repair footprint completely cleaning the dryer and area. He showed the successful repair and closed out the job like a true professional. Excellent work and customer service! read more

They were great! Super responsive and fixed our dishwasher in just a few days. It was slightly more expensive overall than I expected after the initial quote, but we were really happy with the service and communication. We'd go to Better Repairs again. read more

They were prompt and responsive in their service. Very professional so the way around. I can't recommend them highly enough and will definitely use them again. read more

I had issues with a fridge that didn't seem to cool down enough. I contacted Alexey in the morning and he came over in the afternoon. He checked everything very thoroughly and found nothing wrong with the fridge but showed me how to ensure it would cool well. I also asked Alexey to look at my dryer to check for what could be wrong but it worked well at the time. Alexey was very prompt, polite and professional. I've had plenty of appliances serviced and repaired over the years and Alexey is by far the most professional and helpful one. I won't hesitate to contact him again for future appliance needs. read more

Great experience. Punctual, professional, and prepared. Definitely recommend his service.

Great response time and great work. Got my washing machine back up and running in no time. Would use again!

Working with Better Repairs was a great experience. Yolanda was very personable and kind on the phone and responds quickly to texts. Alexy was also very kind and knowledgeable. He explained everything, and took pictures to show me what was wrong with my dryer. Unfortunately he had to come back a second time to fix my dryer but they honored their year warranty and now my dryer doesn't sound like nails on a chalkboard! Alexy also looked at issues on our dishwasher and oven and was able to educate us and help us on the most efficient solution and best way to use them. Def recommend read more

Alexi is amazing. Other repair people had told us our dryer needed to be replaced. Alexi found the problem, fixed it and assured us that there are many years of use left in this dryer. He did excellent, efficient work in the most pleasant manner. He certainly has my highest recommendation! read more

I never heard anything back from Alexey, the repairman, days after he came to see the problem with my microwave.

A big thank you to Alexey for fitting me in on the same day to check out my GE Profile Refrigerator, which was out of power! He was very thorough in figuring out the issue and fixed it in no time. The price was reasonable, and I'm relieved I didn't have to buy a new fridge. I wholeheartedly recommend Better Repairs and Alexey for anyone needing appliance repairs! read more

Alexey from Better Repairs did a fantastic job repairing our dryer. He was prompt, professional, and thorough. Communication was clear and easy throughout the whole process. Highly recommended! read more

Alexey helped me to fix an error signal on my GE fridge water filter. He was prompt and I liked the quiet careful way he worked. He has good knowledge and was able to solve the problem for me. Thanks. read more

Alexey is top notch. Don't let the lack of reviews deter you -- he's just getting started on Yelp, but has great reviews on Google and other sites that speak to his professionalism and fair pricing. After submitting my quote request for a dryer repair, Alexey was one of the first to respond, and he let very little time go by when responding to all of my questions. He even offered to come out the same day. He quickly diagnosed the problem -- and even alerted me to an issue with my washer hose -- and checked with me before ordering the parts, which allowed us to make a decision without any pressure. He's incredibly friendly, takes the time to explain the work and makes sure you understand the issue, and does not try to sell you on unneeded repairs. Throughout the whole process, Alexey was communicative and easy to work with. I'd hire him again in an instant. read more

They did not respond in a timely fashion. Scheduled an appointment, did not show and texted 2 days later.

We had a great experience using Better Repairs and Alexy. We initially chose to go with Better Repairs because the cost of providing an estimate was far less than competitors and his reviews were great. We definitely feel that we made the right decision. Alexy was communicative, friendly, punctual, and honest. Alexy was incredibly transparent with troubleshooting our issue and providing pricing. He quickly assessed and diagnosed the issue and kept us updated along the way. He replaced a couple of parts in our dryer and he already had them on hand in his truck so he was able to complete the job within a couple hours. He also provided additional maintenance during his repair including greasing and getting rid of lint buildup throughout the unit. As a bonus, he was also great with our dog! We highly recommend using Better Repairs for any of your appliance repair and maintenance needs, we don't look forward to the next time we need to fix an appliance but feel very assured knowing we will be able use Alexy when that time comes. read more

I highly recommend Alexy for your appliance repair. I had a 1 year old dryer that was not heating and Alexy was able to fix the machine and he walked me through what happened and how to avoid this from happening again. Excellent service overall. read more

I accidentally set my new cooktop on fire and there was a lot of melted plastic! I was pretty sure I was going to have to purchase a whole new cooktop. Alexey surveyed the damage and confidently told me that he could clean it up. No need to buy a new cooktop. And he very successfullly did clean up the damage and even installed a new burner for me. Alexey saved me more than $1,500 by remediating the damage I caused, and he did so with such a cheerful attitude and a very professional approach. In fact, he was so good that I asked to hire him for another project. I cannot recommend Alexey highly enough. He is THE BEST! read more

Alexey manages his business with curtesy and professionalism. He is a highly trained technician who goes above and beyond with his repairs. Communication is easy and always keeps you informed of when parts arrive and his timing the day of service. He repaired a KitchenAide oven door that now operates with ease. read more

Alexey was available a day after I reached out to fix a washer gasket. He came on time and did repairs very swiftly. Highly recommend!

Alexey was wonderful. Responded quickly, worked efficiently and did not take shortcuts. He was lovely too work with, stayed in touch and clearly knew what he was doing. I asked him to do some additional work and will definitely call him for any appliance issues in the future. He was a great find and it's comforting to know who I can rely on going forward. read more

Expensive and took over 24 hours to get a simple estimate. Don't understand how hard it is to get an estimate for the cost to replace a part. Will not use again read more

Alexey of Better Repairs responded to my Yelp-help call (I let Yelp connect me with companies that could help me with my 25+ year-old Thermador oven) within minutes, and when I responded with questions he was immediately very clearly the qualified person I needed! My double oven was not working after I'd accidentally gotten food on the heating element of one oven (did you know beans can explode when they get hot? I had forgotten!), and I didn't even know why the other one wasn't turning on. He was able to get to me very quickly, less than 24 hours from our first contact. When he arrived, he was able to diagnose and explain things so that I understood the issues, and then he asked about the "health" of other appliances and gave them checkups too. A freezer, also as old as the house, clearly needed its "guts" cleaned professionally to work more efficiently again. He sent a quote for parts and labor the same day, and was back as soon as parts were in to fix the ovens and steam clean the freezer gills. He and his apprentice took care to protect the floors while they took the ovens out, and showed me what they were doing. They even reinstalled the ovens more securely than they'd been when they arrived. Five stars, will hire again, would recommend to a friend for sure! read more