Highlights: 1. Pushy (daily messages)…read more2. No upfront price/quote 2. In the end, shady pricing and they cannot give you the reason/breakdown of the cost They are a bit pushy messaging everyday but the gentleman arrived promptly at the scheduled time which made up for it. He was friendly and communication was clear. The dishwasher ended up having a loose connection that was tightened but was a little moreccomplicated due to how the dishwasher was recessed (was previously replaced 2 years prior so it's not too difficult). The whole repair probably took a little over an hour and I expected to pay close to what the others quoted but to my surprise he was charging us a premium. When I questioned the price the gentleman stated he made a mistake and he quoted me the price he would of charged if he went out to source a part. Last I checked he never left the kitchen..? This kind of shady practice is why a lot of us consumers are weary and ask for up front pricing. I still ended up paying more than I would of but it was simply to end the contract. I cannot in good conscience recommend SkillRam. EDIT - Response to owner First of, no quote was provided beforehand and I can screenshot the whole conversation. Did you also forget that was the same conversation where you took the liberty to schedule 10am despite the fact that I clearly stated "anytime AFTER 12pm" forcing me to care for my child while balancing this repair. Second, the gentleman backtracked on the price when I questioned it and stated the $320 price was due to an extra charge to source parts. Please dont claim you are innocent because I have the receipts to prove my claim. What an awful way to do business. FINAL UPDATE Stop trying to edit your replies multiple times, you know I get a notification each time, right? Admit that you dropped the ball and were shady.

Our 20-year-old GE refrigerator was no longer cooling sufficiently and our usual appliance repair…read morecompany couldn't send anyone out for 5 days! Skillram to the rescue. Hashmat and his colleagues were polite, arrived when they said they would and explained everything they were doing. They explained all of the possible scenarios and an estimate of how much each might cost. In the end, the problem was the Freon, but they also cleaned the condenser and defrosted the freezer - and we gained a greater understanding of how refrigerators work! Super friendly and professional!

I was surprised Rapid Fix was open on a Sunday. They answered the phone promptly and was ready to…read morecome out the same day. My husband checked the breaker switch and it had tripped. I called back to let Rapid Fix know we didn't need service after all. If I need a repair in the future I will certainly call Rapid Fix!

We had an outstanding experience with Rapid Fix and recommend them without reservation. We called…read moreabout repairs to our 13-year-old Sub-Zero refrigerator and our out-of-warranty LG stacking washer and dryer, and they were able to come to our home the very same day. From start to finish, the service was exceptional. The company did a terrific job communicating with us by text, and the technicians arrived exactly when they said they would. They were pleasant, polite, professional, and clearly very knowledgeable. What we especially appreciated was the time they took to show us exactly what was wrong with each appliance and explain the appropriate repair. We never felt pressured into unnecessary work. Their recommendations were practical and straightforward, and the final cost was extremely reasonable. We appreciated their fair pricing every bit as much as their skill and expertise. It is such a relief to know that if another appliance needs attention, we now have a capable, trustworthy, and reputable company to call. Rapid Fix has absolutely earned our future business. Five stars and our highest recommendation!

Great communication from Daniel! Quick to find the problem on our Viking range and was able to fix…read moreit as soon as possible! Provided a warranty with the job as well. Would definitely call them again! Great Value!

Mike was extraordinary in his service to replace a faulty fridge control board he explained the…read moreissue and made everything look so easy

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

They were able to send someone within the week to fix an uncommon brand of toilet, including…read morelocating an alternate part for a discontinued part that was causing problems. My technician Oscar was great, as was the technician he brought with him whose name I sadly didn't catch. They were prompt, communicative, explained the issue and were able to get the part and do the full repair same day. They're a little pricey and have a fairly steep fee just to come into DC but the relief of having this done and done well is worth it.

The technician "diagnosed" a broken pump. He quoted $450.00 to replace the pump and to reinstall…read morethe dishwasher. I paid half his quote up front.6 He returned with the new pump. He disassembled and discounted the machine. He then discovered a further problem and Increased the repair cost by $500.00. He refused to provide a written estimate of parts and launched a confusing explanation where he constantly changed numbers. He would not provide the part numbers he required and he used part names that I could not find on the Bosch website. He left the dishwasher disassembled and disconnected from the kitchen sink drain. When I was finally able to identify the parts to which he referred, I found their costs about half what he stated. I am unable to use the sink and the disposal as the water drains onto the floor.

Quick service, same day. Had issues with gas oven lighting. Technician quickly identified the…read moreproblem. Explained what was wrong, had the parts, quickly and competently replaced them. Kept his work area clean and was very aware of his surroundings. Good pricing! Highly Recommend this company.

Highly Recommended!…read more The technician is a true professional with an impressive understanding of the inner workings of appliances. This is second time using them and great quality work every time!

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I called in the evening and Leo and Carlos came the next morning at the appointment time. They…read morediagnosed the problem with our refrigerator, gave us a reasonable price and fixed the problem right away. They are professional, courteous, thorough in their work and keep a clean work area. We will call on them in the future if needed and will recommend them to our neighbors.

Leo and Carlos are excellent! They arrived on time, made a diagnosis and repaired our oven and…read moreordered parts for the ice maker!