I've gone to this bevmo for 2+ years now. Had decent/solid experiences each time. Previously, I've ordered many kegs from bevmo, but first time at this location. Called 2 weeks out to order with Andre and everything was set up, called the day before to confirm with him again and let them know my brother will be picking up the keg. Again, no issues and confirmed the Miller Lite keg would be ready to go. My brother goes to pick it up, stands around for about 15 minutes as they look for the order. Finally, he is informed 'it did not come in.' Manager responds, the distributor didn't drop it off, pointing the finger at them, rather then his store, which is where I placed the order. So instead of taking blame and making the situation right, he offers 3 options, one at the same price (a beer that I hate), then 2 other options that are an additional $50. I did not want to pay additional since I confirmed the order multiple times and then he gives my brother an insulting coupon for $10, right around 7% of the bill. I requested one of the nicer kegs for the price of the one I had ordered and CONFIRMED. All this while Andre deny's me calling and confirming anything. The manager argued with me for 10+ minutes on the phone, at this point I've had my brother bring back the crappy beer and exchange it for the keg I preferred. So he exchanges the original one for the new one only to have Bevmo not give us the imported tap. Now were back home with an imported keg and a domestic tap. 3 hours into this ordeal were now back at Bevmo for the 3rd time to get the correct tap which Bevmo said, we should of known to get the imported tap as if it was our responsibility. Well, news flash I purchased the product and services from Bevmo, not the distributor. At this point, I might as well have paid the distributor price since all the fingers kept getting pointed at them. If you're the distributor to this Bevmo, I hope you know how this store and manager treats you and your services. I'd be happy to purchase the next keg through you since Bevmo points anything that might happen in your direction. To ice the cake, I dropped off the keg only to have the lady processing the order say 'someone sold your Miller Lite keg on Friday.' So either the manager had no courage to be honest with customer and is more worried about the day's income rather than returning happy customers that boost that income or he chose to lie and then this sweet lady slipped up and told me what really happened. Don't worry, I'll never be back to spend your $10 insult. read more

This crew is on point. I have a young child so I can not go into the store all the time but I call them and upon my pre-order they bring out to my car what I ordered. Much appreciated read more

Terrible customer service and after writing to the corporate email online, I never even got a response. That just shows me that BevMo has no problem with the way this place is run. There are plenty of other places to buy beverages - go there instead. read more

DO NOT SHOP AT THIS LOCATION! If you need to make a return, the store manager, Sam, will not allow it, even if you are dissatisfied with your purchase and are within the 7 day policy. He was completely rude and unapologetic. I have been a BevMo customer for years, and I will move my business over to Costco and Pavillions. You just lost a loyal customer for hiring an unreasonable, poor customer service manager, BevMo. I will take my business somewhere else. read more

There are some really good deals here (especially on sale), and they have a pretty good selection. The only problem is that about 40% of the time, the items I'm trying to be are scanned above the advertised price. I've been frequenting the location for several years now and this has been going on for months. It happens at other BevMos too, but way more often at this occasion. What's particularly frustrating is the attitude of the staff. They often seem annoyed that I am requesting a price check. The last time I was there I mentioned that this has been going on for awhile to the manager on duty (I think his name was Sam), and he only responded with an indifferent shrug. Only posting this review as a warning to other customers. Check the price! read more

Customer service is inexistent here. Very unaccommodating and unfriendly staff. The location in studio city is so much better . Never shopping here again read more

Nothing perks me up more than discovering a new Bevmo location! This one is near my work. It's smaller than others but that's ok because PARKING IS FREE!!! Talk about a breath of fresh air in WeHo commerce! read more

You don't find many places with there own parking lot in LA. The staff here were super friendly and helped me get enough alcohol for my roommates bday party. Great selection of beers and was able to get a keg the same day! read more

It's a good place to pick up a six pack or hard to find bomber. I like that they have a free parking lot, which is difficult to come by in Los Angeles. The prices I feel are slightly more than average, however. read more

This is an update to my recent review of Bevmo. To be fair, almost as soon as I reviewed Bevmo with a very low rating, I had a message from Bevmo's head of customer service inquiring about my negative experience at Bevmo. I responded with an explanation and she explained to my satisfaction that my negative experience was not a result of Bevmo policy but the "mistake" of an odd employee. She was quite helpful and so I have ungraded my rating of Bevmo. read more

Purchased over $250 in different bottles of alcohol from here all at ones, there was 1 tequila in particular we chose to return unopened/untouched recipe clearly says 90 day return policy, they are now telling me i can't return it as it is a spirit 11 days from the sell, does not say that on the receipt or anywhere in the store or was told to me on while the purchase if not i would of not bought it. As a customer how am i supposed to know this. And as a business you should honor your return policy that was printed on the receipt not some hidden policy. read more

Part of the consumer experience must include the customer service received under circumstances that were present at the time. But I also understand that this May not be the norm. So with that said, I give three stars to the store for its huge selection but Mediocre specials. I think I could get better deals at save Mart. I give 1 star to the customer service we received. We got there with 15 minutes to spare. We knew we had to leave within that time. The moment we entered we were sternly warned that they're closing. We rushed to the front with plenty of time left. The cashier appeared to sneer at one of my more animated friends. But no biggie there. When we left, the front gate was closed. So we had to walk through the alley! Not pleased Bevmo! read more

Out of the five employees working, not one could assist me in buying a bottle of sake. They all just asked each other, and none of them had any clue about any of the sake available. read more

Only recently opened up but its a welcome addition to the neighborhood. You definitely pay a slight premium for the huge selection you get but I am happy to make that trade off. read more

I like bevmo and this location has its own parking which is great when you are buying cases of wine

I used to come here for a wide selection at competitive prices. Unfortunately the pricing now seems to be much higher for most products then they can be found elsewhere. A whiskey I used to purchase here used to be $21 ... Now it's $31.99 but is $24 at Robert Burns Wines in Beverly Hills and most other places I've seen it. As I was purchasing 10 bottles purchasing elsewhere saved me $80. I also purchased ice molds only to find out Bevmo charges 50% more than most other retailers for the same product/brand. Definitely price shop elsewhere before you buy anything here. read more

I really enjoyed the beer selection. Travis a Sales Associate over there was beyond knowledgable about beers. his knowledge and presentation actually brought me back later in the week to buy more of his suggestions. Thank you and keep up the good work. Mike read more

Apparently Hector has a problem with assisting customers. If you don't want to be at work, please go home. I'll be damned if I'm here spending my money and you're going to act irritated because I have questions and need assistance with something that's locked up. Fix your attitude Hector. read more

Good prices!!! Fair deals all around!!! Good selection of wine! They were very helpful too!!! Easy private parking on the side quick in and out! No need to look for parking on LaCienega!!! read more

I don't know why this place would have such poor reviews. Walked in, found great wine, had great service, and walked out. Über picked me up from here -no traffic or driving issues. Perfecto! read more

A great place to find beer from other countries. Especially, if you prefer dark beer, ale, or bock as I do. But, always a special trip. Not convenient. Whatever happened to Heineken dark and Michelob dark at your local supermarket? Bring back the Liquor Barn! That store had everything including a wealth of Champagnes.One thing that CA did well, though no state makes any good beer. read more

This place sucks--that being said, absolutely no customer service what so ever. Came here at about 10:00 on a Tuesday. Store was empty of customers, however I was completely ignored. Finally found a checker and inquired about an item and where I could find it. He didn't really know where it might be and referred me to some joker who was stocking shelves. He also didn't know where the item might be and couldn't have cared less. When I finally located the item and a few others that I needed I went to check out. One clerk was busy with another customer and the second clerk who had absolutely nothing to do wouldn't help me check out. When I finally did check out, the clerk rang one item 4 times (there was only one item) and then rang the other identical 4 items as one item. It wasn't till I was about 15 minutes away that I realized that I had been severely OVERCHARGED. I had to drive all the way back and spend another 10 minutes resolving the issue. By the way, there's a big sign outside the parking lot entrance indicating that this location has been fined and cited for overcharging violations in the past yer. Stay far away from this place--prices are inflated as well. read more

One of my regular places to shop for alcohol till my last visit. Walked into there on a slow Tuesday. I tried to ask the manager about a wine who was to busy to help me but had enough time to call someone else to help. The salesperson checked the wine which was advertised with a price tag and sale price but missing from the shelf. I was told it was discontinued. I asked why the tag was left up on the shelf. He took it down and asked if I could help with anything else. I said no. He disappeared after that. Continued shopping and looked online (Bevmo) where I found the same wine as advertised. Asked another employee to help locate it at another store who said he was busy with another customer within earshot of the manager. Never saw him again. Waited by the front of the store to get my questioned answered. Manager and another employee walked by without acknowledging me. At that point, I left the store. I believe the point of owning a retail store is to make sales. This store's employees seems more interested in stocking the shelves which is ironic because they weren't keeping up with their stock. Also the manager seems more interested in managing the employees then actual "hard work" or making sales. Maybe a refresher course in how to deal with customers is necessary for the whole group. read more

Indifferent and argumentative service. Ask for a specific bottle to be on hold and gave precise details. Made a special trip to find that it was the incorrect item. While I understand that inventory can sometimes be challenging, one thing I don't expect is having a disagreement that the precise information was not given. "no you didn't give me that " said with attitude and indifference is bad customer service 101 read more

I visited this new location today. At the register when I swiped my card the cashier asked for my Driving License Card. When I presented to him he immediately and without asking for my permission swiped it through a separate machine. I am 69 years old and when I objected to his action he said it is to verify your age!!! I told him that I do not appreciate his action because there are many private and confidential information on the magnet and I don't know what is going to happen and who will use them in your organization. He then said no there is not personal information on your card and then I said if you say so you are ignorant. At this time, the manage approached and with an extremely offensive attitude told me if you call my employee ignorant then "Get out of my store and never come back!" Wow!!!! What a response and reaction to their illegal and improper action. When I left the store I noticed that they did not give me my receipt, so I went back and asked for my receipt and after a lot of back and forth, We found that he has charged my shopping on the next customer's credit card!!! Then I only said to the manager "it is not only IGNORANCE, IT IS ALSO INCOMPETENCE" I have contacted BevMo corporate office and filed a complaint on this issue but have not receive any response yet. To those of you who care about your privacy and personal information please decline to present your Driving License and if you do so make sure they do not swipe it!!!! Help to stop this inappropriate manner and these stupid tactics to invade your privacy. read more

had to pick up some valentines gifts, what better than bevmo gifts!! love bevmo, super cool help!!