They don't have one shopping cart for the entire store. They've got one little basket. Trying to plan for a party and buy four $500 worth of stuff and I have to carry it all to the front of the counter one by one. What a joke. read more

BevMo! - All of this needs to be hand carried from the store - Beer, Wine & Spirits Near Me - Milpitas, California

BevMo does not actually price match despite what they tell you. I came by with a friend instead of Total Wine simply because they 1) Advertised Price Matching 2) Focused Inventory. When my friend and I checked out, an employee refused to price match. Which is fine, however, it was their overall demeanor that was off putting. That caught us off guarded since that's not something someone in a public-facing role would say. And since we were able to get price matched before. They refused to price match Total Wine because they would lose money on the sale. I want to emphasize that it was their sarcastic response and lack of customer service, rather than them not honoring the price match for us being upset. Despite my friend emailing customer support, no one reach out to apologize for the experience or offer a professional explanation. My friend had to jump through many hoops to speak with someone, and even that didn't resolve our concern. FYI: BevMo prices are substantially overpriced when compared to Total Wine on almost every product. read more

The only negative with this BevMo is possibly the parking because they're right next door to a 24 Hour Fitness. Other than that, service is always fast and great, it's clean and has a really large selection, and everything I've ever purchased here has had no problems. They have some items that other BevMo's do not, so it's nice to have them in my town. The only problem is I went to visit them recently and at 6pm they were completely closed with the metal shades drawn down behind the windows. This was really weird, because I go here once or twice a month and I've never seen them closed. The GoPuff app also stated they were closed, like basically, buy what you want from another store/app. That was a first. Calling the store, they just said they were busy with other customers and it hung up. I also noticed the 24 Hour Fitness next door was closed, which should never happen, right? Since they are 24 hours? Today the GoPuff app acts like they're open, but still nobody is answering the phone. So, I'm hoping they aren't about to permanently close. read more

Not really sure how to rate this business. They have some really good prices on the alcohol they sell but the prices for things like plastic cups and plastic shot glasses are stupid high. The person who checked us out was very friendly and helpful. Could not have been nicer. Store was clean and well laid out. read more

Fool me once, shame on you. Fool me twice, well... I wanted to try something that was only available at this store, so I decided to give them another try. I placed an order with the usual things I get from another shop. I didn't check the order when it was delivered - trust but verify, I know - and noticed a few days later an item was missing, a $60 bottle of absinthe. I phoned the store to report this. While I was "on hold" I heard them discussing how this was happening due to a change in the delivery process and that drivers were stealing. The person was not able to find my order in the system even though I had the order number and was looking at it on my phone while I was talking to them. They finally "found it" and told me someone would contact me the next day to process a refund. Nobody ever called me back. This place is the epitome of bad customer service. read more

Thank you, German for being so knowledgeable and helpful! I don't know much about alcohol so I'm constantly depending on Google research. I'm glad I met someone who knew the right questions to ask in order to give the best recommendations available. read more

BevMo! - All recommended in store for someone who doesn't know their alcohol - Beer, Wine & Spirits Near Me - Milpitas, California

Great selection, and vey helpful staff. They always greet me when I enter and have always given me great recommendations.

This is my favorite Bevmo! The staff are very welcoming and very helpful! They do not ignore you nor are they rude. I really love being helped by Tina and Brandy. They are always happy to help and bubbly, and enthusiastic! Tina is usually at the register but she just like Brandy has world class customer service and go above and beyond to help. PLEASE keep these two ladies on your team. Do whatever you need to do to keep them!! They are great assets to the store! They both make my shopping trip great each time. Ive also been helped by the store manager a few times as well he is chill and super knowledgeable. They also have great music every time i enter the store. Seen a review saying that they do not price match which is not true! Lies should not be spread! They only price match with total wine! read more

Oh no. A place where I can get all of my snacks and alcohol in the same spot. I absolutely love all the random items to BevMo has. I would never expect to be able to get food, alcoholic, and nonalcoholic, drinks, and hand soap, all at a random store that also has gifts for any occasion. Love that you can order on Gopuff and pick up such a great service for the store. And the staff are wonderful! read more

My favorite place to buy my wine. I'm a member so I get the second bottle 5¢ off. This Bevmo has some weird customers. The last time, I was here checking out with my dad, someone wanted to cut. He had 6+ shots of vodka. He told us if he can cut because "he left his kids in the car".You heard that right!!! He left his kids in the car. Everyone was shocked. The customers behind us and the cashier. I am not sure if his kids were actually left in the car. But for sure you should NEVER leave your children in the car. read more

Racist and Discriminative experience at BevMo! Milpitas CA I placed two orders on Gopuff 9/2 : one has eggs and chips and the other has electrolyte drink mix powder , which were needed for my rafting trip 9/3. Understood that if I was not able to pick up my orders before the store closes at 10:00pm, the order will be cancelled. I went to watch a move with a friend and was glad that after the movie, I could still make it there before 10 pm. When I walked in to the BevMo! Store at 709 E Calaveras Blvd, Milpitas, CA 95035 at around 9:50 pm, I told Chris, the cashier stuff, that I am here to pick up my Gopuff orders and my name is Sunny Xing. And I saw one that was behind him, he brought it to me but said he needed another staff to process it. I understood and waited for this lady ( then I found out she is the store manager per Chris). She asked " what is your name ", and took the order from me, I said "Sunny." She then asked " Can I see your ID?". I said sure and showed my ID to her and also mentioned Sunny is my preferred name, my legal name is Yuqing Xing. She said I can not give the order to you, I need to see an ID that matches the name I used for my order " Sunny Xing". I said I don't have it but I can show you my order details in the app and you can verify it. I also mentioned that I am here to pick up my husband's order and I have his order detail to show. She didn't even want to look at my phone and immediately said my husband has to pick it up himself with an ID. Then I said, for my two orders, I don't have the ID that she wants to see, should I cancel the orders and rename myself in the Gopuff system to match my ID? She kept saying I need to see the ID that matches the account name of the order. And I said I don't have it and what can we do. She said I cannot give it to you. I was mad but said ok while walking out of the store. Then I called Gopuff trying to solve the issue and get my groceries, and was lucky enough to talk to a customer service representative immediately about my awful experience. She quickly verified my order and account info and said she can talk to the store stuff and asked her to give me my groceries. The I walked back into the store and spoke to Chris about having the Gopuff rep online ready to talk to them, he said his store manager , the lady that discriminated me , is the right person to talk to. It took several minutes for her to show up at the cashier and she didn't want to talk to the customer service rep and just said my order was canceled. In fact, my second order was still in process waiting for pickup. But she just said my orders were canceled. It was 9:59 pm. And then she walked to the exit yelling at me saying you need to leave and we are closed, multiple times, with no intention to solve the issue. I was furious while having the Gopuff customer service representative online but had nothing else that I can do other than walking out, I didn't know with this bad attitude, what else bad can happen to me. I still had the customer service representative online and was able to file a complaint to the local warehouse staff for being racist and discriminative, for not handling my orders that I already paid for. The whole experience is awful and horrible. I normally don't post online or LinkedIn, but the. I realized this racist and discriminative experience might have happened to many others, those immigrants that have their preferred English names that never math their legal names. No online platforms and delivery services require customers to use their legal name to register and receive the service and order. A friend of mine told me at one time, she was refused to be given an order, and she was able to show the staff her Facebook page verifying her being herself. At least, the staff listened and cared about the customer. I have never ever experienced something like this in my past 9 years living in the US. And I think it is not ok. I don't want to say the whole experience with BevMo! ruined my night, or even my long weekend. It does help me reflect and I do see the needs of speaking up, being more vocal and stepping up fighting for the respect and the rights we deserve to have, as immigrants. The attitude of customer service is key to any types of businesses. The reputation of one brand can be easily ruined by lacking of quality customer service. I want to encourage everyone who can see my posts to speak up, share your stories, fight for what is right for you and don't let others think it is ok. No, it is not ok. We deserve more and better. I will file a complaint at BevMo! store level and corporate level about this issue and hope it can be properly resolved. Gopuff did posted 10-20 store credits to my account but the issue is beyond the money amount. read more

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I go to this place more because they're closer to me to be honest. It's a nice place - I was super happy when the old Mervyn's FINALLY got turned into something useful. They have a very nice and helpful staff and their selection is pretty reasonable. They're just a hair higher priced on average than competitors. All in all, I go here when I know what I want and I don't have a lot of time. read more

This is a service review for Brandy, who is one of the BevMo employees who fill the GoPuff orders. She is always friendly and helpful when I see her working. Her kindness is one reason I continue to visit this store. I wish more of the employees were like her honestly. She should know her work is appreciated and a value to this store. read more

This location has a store policy of scanning in your license every time you buy anything. I do not believe that is a safe thing to do. Yes, they can check it to make sure I'm old enough, but there is no guarantee that they their system will not get hacked and having hackers with our license information is more dangerous, then banking information. Do not shop here until they change that policy, and if anyone knows if this is illegal, let me know, because asking the DMV a question is impossible. read more

Didn't even realize that there was a Bevmo here until today! I was trying by and saw a sign for Bevmo and was like "wow!". Decided to stop by. Decent sized store, but smaller than most Total Wines and More. Still, they offer a huge selection of drinks and you can still waste a ton of time here without realizing what you really need and what you don't. Staff was friendly and asked us if we needed anything. I love Bevmo, and their huge selection. This is really close to me, so this will easily be my Bevmo of choice from now on. read more

This is the second time I've ordered on-line and paid via my credit card with the instructions that my husband was picking up my order and both times my husband was given a hard time. I sent my husband to pick it up along with my order number as well as confirmation number, our address and my husband's ID provided but was declined again. Per the store manager, my husband had to have my credit card#. Unfortunately, I was out when my husband tried calling me. He was instructed by the manager to either have me pick it up myself, which is ridiculous!! My husband ended up canceling my order and reordered everything so he can charged it on his credit card!!! What the heck!! I'll never go to Bev Mo ever again Total Wine here I come !! This is the last time I'll ever order from this store again!!! read more

Shin was amazing, and the team is super accommodating and quick with their service. Thanks for all the wonderful help! You're much appreciated! read more

I went a little overboard last month when I was trying out the bourbons. the staff is really helpful and nice. I think I must have spent quite a bit as they gave me a bevmo cloth tote. I was like, hmmm I'm not a alcoholic or anything but thanks for the tote.. pretty good selection of bourbons and scotch, however I did find that the prices are all $3 more expensive than total wine and more in fremont. like glenfiddich 14yrs and the bourbons old forrester, woodfords, angel envy.. I do get $5 and $10 off coupons nearly every weekend since I join their club.. and they are much closer, so it offsets the difference. just got a $20 off $100 purchase for this weekend... read more

BevMo offers any kind of beer, wine, hard liquor; either domestic or imported. What's fun about this place is when they have the 5 cents tasting on Friday afternoons. It's a fun way to test out new products that you've never tried. The best time to shop is when they offer the 5 cent wine sale. You buy a bottle of wine for regular price, the 2nd bottle is 5 cents. This is the time to stock up for your own needs or to pick up items for gifting. It's convenient and easy. Why pay full price when you don't have to? read more

BevMo! - New inventory - Beer, Wine & Spirits Near Me - Milpitas, California

Horrible middle-aged lady at checkout counter. This place has 0 courtesy and no one to help out...and the elder lady at the checkout counter seems racist (I felt it). I tried to give her benefit of the doubt, but 2 times successively her demeanor was condescending & borderline rude. No genuine customer service, all Fake attitude. Hire people who are genuine, respectful and knowledgeable of liquors! read more

This bevmos is closed due to the pandemic. The app allowed me to order pickup :(. Wasted my time waiting for the email. Went down there to find out it was closed. Update: app no longer shows this location. read more

Well, i have been shopping at this BevMo for the past month. And never had a bad experience untill today. I still do online ordering due to my age & covid. Todays. 1 person in line, 3 employees . Mgr asks " can i helo you". Then tells me "next time you need stand in line". There were NO other customers and normally online orders are at the front of the store. it s ok...Campbell store employees are much friendlier! I will go back to Campbell. read more

Super stinkin' bright, but nice selection (or at least I like there cider selection). Wanted to get a pack of ciders to pair with the food that I cooked that night and also to play this card game with my best friend. It was my first time to this location this Sunday and it was nice. read more

BevMo! has many different drinking needs, but my relative mostly goes here for their wines. They have a great selection and they are very happy with the items they get as well as the service. If wine is your thing come check this place out. read more

BEWARE: workers (and managers) will lie to your face and tell you they don't price match, but they actually do. I'm just as confused as you are. I guess it depends who's working the register at the time. Also, if you do ask for a price match (Total Wine's price), whoever is working will give you attitude and be rude throughout the entire transaction. read more

All these bad reviews for this specific bevmo make me laugh because I am a regular there and all of the employees are super helpful, nice, funny and the management there is great I've been helped by each of the managers including Jeff the store manager and they all have an outgoing super helpful positive attitude and they go above and beyond to help each time. So I don't know why I am seeing these bad reviews. They do their job and ask for id for every transaction because that is their policy and it makes sense to ask for card and id while doing a pickup order if you order on their website to verify name and the card you purchase with. I stopped going to other BevMos because of the employees here make me feel so welcome and making me want to return. Keep up the world class service and thank you for being open! And thank you for always being in stock of my favorite wines and beer!!!! read more

ID theft alert: BevMo has a new policy by which they scan everybody's driver's license as a condition to sell you anything, even if it is not alcohol. Stores like BevMo are not heavily regulated like financial institutions are and therefore have no incentive to invest the hundred + million dollars to safeguard that information. If they get hacked, or if an employee who is about to quit gets a copy of people's driver's license numbers, date of birth, address, that's enough information to commit identity theft. People can get credit cards under your name, rent a car and never return it, etc and you end up with the burden of proving that you're a victim of ID theft. It is extremely disrespectful towards customers to collect that info because BevMo is not in a position to protect it adequately. So I am now going to Total Wine, much better selection and I've always found qualified staff to assist me when needed. If we boycott BevMo due to their disrespectful and irresponsible practice, they may revisit it (or go bankrupt!). read more

I wanted to give a heads up to all the future customers of this particular store: THEY DO NOT PRICE MATCH TOTAL WINE. Every other BevMo in the area will price match but not this one. When I came in and asked they said "No BevMo does that" LMAO!!! WROOOONG! Yea they f*****g do! read more

Worst service I have gotten at Bevmo! Tried to buy a gift for a friend and in the notes I stated that she would be picking up. Well my friend went to try and pick up, along with the online receipt, and her ID, and they did not allow her to pick up. When ordering there is not noted statement that says the person who ordered MUST be the one to pick up. Other Bevmos have not given me this much trouble. I had to travel from Hayward to Milpitas to pick up. Before this I called the store and did not get much help from the person who answered. During the call I did NOT state to them that I wanted to cancel the order. Needless to say that I traveled all the way there to find out, that they took it upon themselves to cancel my order. All I can say that this store I will NOT be ordering from or spending my money there ever again! SMH!! read more

This store requires a driver's license scan for All alcoholic purchases since they can't tell that it's valid by just looking at it. If you don't trust them with your data, Total wine or Costco will gladly take your business. https://abc7news.com/archive/7441118/ read more

I went to the Bevmo site last week to see which stores were open during the pandemic. The message was for their's and our safety, they would only deliver or provide pick up service. My address was not on their route, so I purchased my liqueur and was sent an email with the time for pickup, three days later. The email also said not to come (even though they sent a window of time), until I received another email on that day. I waited for a couple of hours after the window then called, no answer, so I drive there. It clearly was closed - shuttered closed. I called the 1-877 number for customer service. Their line was busy due to "high call volume." I went home and got on their web site, hoping to use the chat feature - they said it would be a day before they could get back to me. I just want a refund. These are difficult times and I understand everyone is having to change - but at least communicate with me and give me a chance to get my money back. UPDATE: Bev Mo got back with me today - 8 days later, and gave me a coupon, refunded my money. read more

5 stars for cleanliness and friendly/helpful staff. My husband and I had just visited the Willow Glen location and Steven's Creek location the night before going to this one and the staff there don't even compare to the staff here. I noticed right off the bat that we were asked if we needed any help or were looking for anything in particular. Meanwhile at the Willow Glen location, you just get looks. Great selection here as well. They seemed to have a lot more to offer than the other two stores. We'll be coming here from now on. read more

I was being picky and wanted very specific options for flavored ciders so I looked up this Bevmo that happened to be on my way home. Originally I was hoping for a specific brand of cider which they did not carry but with all the other options around I was determined not to leave empty handed. I found myself in an aisle of ciders which shared a shelf with a bunch of gluten free beverages. There were a lot of different flavors and while the descriptions on the tags were welcome, they weren't particularly helpful to a casual like myself so I just wound up looking stuff online. I finally settled on a 4 pack of Schilling grapefruit (partially because of the flamingos on the box) which was $9.49. Again, I have no idea if this is expensive or not but it seemed alright. As I mentioned before I don't think a lot, so I did like that they had a lot of singles for purchase (some already refrigerated). I spent a little bit more time in the store than I really wanted to since flavors/brands didn't match up but when I was ready to check out that was a breeze.They do have a loyalty program which I didn't bother to sign up for since I'm a very infrequent visitor. read more

BevMo! - So cute! - Beer, Wine & Spirits Near Me - Milpitas, California

Terrible customer service!! I drove 25 minutes here to find a special beer for my husband. It was a weekday morning, and I was the only customer in store. People working there seems busy. They kept passing by without asking if I need any help. I checked the beer section twice, but couldn't find the one I want, so I asked a lady working in the corner cubicle for help. She glanced at my phone, and told me immediately they don't have it. She didn't even check their inventory, how did she know? Maybe she has a good memory.. I told her the beer's official website said this location got the beers delivered a few days ago. She told me "they said the beers were delivered doesn't mean we have them in stock." Then I asked her what should I do, give you a call in one or two weeks to check again? She said"yeah,, maybe.." I really really don't like her attitude. Can you spend a few minutes on your computer to see if the beers were sold out or not, or will you get any more inventory soon? Will not come here again... read more

Got exactly wat i needed, friendly staff, great customer service, clean and fully loaded store. My go to spot from now onwards for all boozy needs. read more

BevMo! - Clean and organized - Beer, Wine & Spirits Near Me - Milpitas, California

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Recycle all your CRV cans & bottles here for full cash value,whether you bought them here or not. Lots of places have lower prices,but they will price match their many lower priced competitors (bring proof,ad or internet). Chips,candy,ice cream,frozen food,soda & groceries are all outrageously overpriced & likely out of date too. This once was a great place to shop when they were at the Great Mall,but this new location sucks ! read more

Stoke they have 21Seeds tequila. We love all three infusions... especially the Grapefruit Hibiscus.

Terrible experience- never ever coming back!!Had placed an alert for a whiskey that was out of stock- received the alert online, called them and they confirmed that the product was available but asked me to place the order online. I did that and got a confirmation, called them and they confirmed that they had my bottle. 30 mins later they left a voicemail saying that the bottle was pre ordered for someone else and my order was cancelled!! Super shady and rude. read more

Extremely rude manager, her name is Aneetha i believe, accused me of trying to use a coupon twice without even asking or checking if i did. Unexpected twist for her, i had not used the coupon on my previous transaction. And what kind of stupid system allows the same code to be used twice. Who made her the manager in the first place if she doesn't understand her own store's point of sale system. She was on some power trip and literally snatched the bottle of scotch from my hand refusing to sell it to me. I stood bewildered and was embarrassed in front of my family and other customers for no fault of mine. Then she starts accusing me of being rude with her when i showed her the receipt from my previous transaction. No apologies what so ever from her end. Quickly went into hiding in her corner cubicle. So my excited trip to bevmo for getting stuff for a happy gathering of friends turned into the worst retail experience of my life. Me asking questions very calmy was termed as being rude, and was promtly responded to as "i don't write her paychecks and I'm free to leave the store"...and being called a cheat. All this while one store clerk was giggling very happily as i was being "put in my place". Nice way to treat your customers. Negative stars if it was possible. I pity the people who work there, poor folks have to deal with her all the time read more

came in at 8, there were at least 4 people working. grabbed myself a peacharita case and a chelada for some variety. went to the lane and only one cashier was there. the line was out 20 customers. wtf are you doing? i put the stuff back and left. way to have a new opening. there are four open registers why the hell are there so many registers? how stupid can you be? absolutely ridiculous. i ended up going to a local liquor store that was LIGHTNING QUICK!! please learn from this you assholes read more