I had an issue with my order delivery. I called the store, and the manager, Peter, took care of it. Peter was incredibly helpful and had a great attitude. Thank you. read more

I love shopping at total wine, the selection is huge for tequila, beers, wine and more , the store is always clean and well organized the staff are always very friendly and helpful. They always give the best recommendations when it comes to tequila . This is my go to place when I need to buy drinks for a party or just to have at home. read more

Total Wine & More - Tobacco Shops Near Me - San Jose, California

Attended a wine tasting class here with friends and it was such a stellar experience! We got to taste 9 (!) wines from Spain and Portugal, and the hosts did a fantastic job of setting up the space and providing snacks and water. **Huge shout out to Oron** who is clearly so passionate about wine, makes learning about wine fun and non-pretentious, and is so funny and engaging! I've already signed up for 2 more classes in the coming weeks and went home with two bottles I really enjoyed from the class :) (Woman at the register when we were checking out was quite rude though -- refused to apply the coupon we received during the class and insisted we had to wait 24 hours even though the discount was clearly applied to my account. She was unnecessarily difficult, refused to listen, and kept coming up with fake policies and rules like claiming she couldn't start the transaction over -- even though she would have needed to if I simply left the line?) read more

Total Wine & More - Tobacco Shops Near Me - San Jose, California

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Why is the music in Spanish? Please play something we can all enjoy. Every thing else is good!

I loveeee this total wine they respect the closing time and they are so nice and friendly! This is my favorite total wine & more i truly appreciate them and the employees are so amazing and sweet ! and they have a variety of items ! read more

Super nice and very helpful people work here! Was looking for a nice bottle of scotch and was recommended to try a new one. Though I didn't buy the one the recommended I did buy a more expensive one which I happen to like. Still it was nice hearing about the other scotches and the person was very helpful! I'll be back!! read more

This place is amazing, best prices and selection, knowledgeable employees and best of all great store music to browse the store. Tina always bring a positive energy, friendly smile and looks out for her customers. She saved me money when I purchased hard seltzer today. Now that's a valuable employee! I always have a great shopping experience at this store. read more

Total Wine & More - Great selection of Nectar drinks at Total Wine. - Tobacco Shops Near Me - San Jose, California

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I called five different times during business hours for help with my order, but no one answered the phone.

The Cashier Brianna was so rude openly talking about being with a married man while checking me and my husband out. Was definitely not comfortable returning read more

Bad costumer service Very disappointed. I understand there are rules but is frustrating when it doesn't apply to everyone. I was paying for some product, and just because my partner wasn't carrying an id we were denied to purchase. I mean we're in our 30s we were in a rush and the cashier wasn't asking for ids to anyone else . The worst part was the manager and cashier rude attitude. When I asked why we were asked for id. Anyways never buying here again. read more

Driver delivering to a disabled home bound elder who can not drive refused to take a VALID CA STATE ID for soda. Over 20 calls to this store trying to speak with a manager and not once did they pickup. What's worse? The driver insisting on a passport or telling someone who can't drive to just go to the store? Hubris is a spot on description. Perhaps this was all for the best, root beer was cheaper on Amazon and I was not required to have a passport to buy it. Another brick & mortar biting the dust due to poor customer service and failing to follow California law. Don't blame the big box stores, blame yourself. read more

Loooong lines. But am amazing collection of whatever alcohol your heart desires. I just got back from Germany and was excited to find Hofbrau amfAugustiner here. It was super busy when I went-I guess coz of the holiday season. Staff was friendly and offered to help us find stuff multiple times. read more

This Total Wine location was pretty great. The staff are always so helpful in helping you find things. The cashiers are also really friendly and let you know if there's any good coupons online. I usually like to take advantage of their mix 6 so that I can have a variety of drinks. They really have a great and pretty wide selection of alcohol. One really cool feature is if you look up an item on the website, it'll tell you exactly the isle down to the shelf of where it's at. That's definitely come in handy when there's just so many aisles to go through. read more

I'm beginning to like this place. The store is clean and good spacing between the isles. So far they have had everything I went in for. I do check online first to get the isle and bay number. In fact I like this place so much I might put in an application. All the employees I spoke with are very easy going and helpful. It seems like a cool place to work. read more

I've been to this store a handful of times, and usually have a good experience. The parking lot is super busy, but if you drive towards bass pro shop- there is a ton of parking. They have a good selection of wine, beer, liquor, and gifting items like glasses. Their employees are pretty helpful and knowledgable. I never felt compelled to write a review since my experiences were forgetful, until yesterday. I never even stepped foot in the store yesterday, but had a fantastic experience. I went online to order some a few things to do a curb-side pickup. The order was filled shortly after and I received an email confirmation. It was super rainy and wet last night, but I pulled into a pickup spot and pressed the "I'm at the store" button on the email. I less than two minutes a nice employee brought out my order, checked my ID, and I was on my way! Such a convenient experience! read more

Total Wine & More - a sign for curbside pickup - Tobacco Shops Near Me - San Jose, California

This place is a joke. I went in to buy 10 bottles of Hennessy (not exactly a crazy amount) and the key holder gave me attitude right off the bat. He said if I wanted to make a "big order" like that, I should've done it online for pickup, even though they had all ten bottles in stock. Then he told me he could only sell me two because "other people might want some." Really? Since when is buying 10 bottles a problem? I even emailed the store afterward to let them know how frustrating the experience was, and I've heard nothing back. Save yourself the trouble and just go to Costco or BevMo instead. read more

Had to pick up some more Yamato Japanese whiskey and found it here. This store is big and has a wide variety of drinks to choose from. Swing by when in the neighborhood. read more

Total Wine & More - Yamato Japanese whiskey - Tobacco Shops Near Me - San Jose, California

We were really surprised at the range of non alcoholic wine, beer, and spirits they carry. The place was very clean, and well laid out. We found someone right off the bat who knew where everything was and was happy to help us, and the person who rang us out was happy and very pleasant. They were really well staffed, too. I felt like we saw an employee or two in every aisle. We got some non alcoholic wine, some craft non alcoholic beer and some non alcoholic Moscow mules! I had no idea the variety went beyond O'doul's. We signed up for their loyalty program, and will probably be back, I really missed being able to have a beer once in a while. read more

With a heavy heart, I am very sad to say that this Total Wine location ruined my wedding. In September, my now-husband and I went to the store for a wedding consultation, and the experience was amazing. Our sommelier walked us through different types of wine and helped us select the perfect wines for our wedding in October. My husband is already a member of Total Wine and we got a nice discount from ordering at this location. Things went down at the pickup. There were a few things we ordered: Caliveda Chardonnay, Courtney Benham Cabernet Sauvignon, La Vostra Prosecco, Aperix Peritvio, and Blue Moon Belgian White. We ordered 18 bottles of Caliveda Chardonnay and 18 bottles of Courtney Benham Cabernet Sauvignon. Upon the day of pick up, the staff couldn't find the order. After a long-frustrated 20 minutes, we found out it was based on the day we ordered, not the pickup date. The staff gave us a new case of Caliveda and a new case of Courtney Benham, there were supposed to be 6 bottles of Caliveda Chardonnay and 6 bottles of Courtney Benham Cabernet Sauvignon, however, we only got 5 bottles of red and a few were not Courtney Benham brand. My husband caught that and the staff replaced those other brands of wine bottles with Courtney Benham Cabernet Sauvignon. Surprisingly on the day of the wedding, the guests were surprised that 18 bottles of Caliveda Chardonnay were gone in 30 minutes. We had a small wedding of a total of 45 people, not everyone drank wine, and it was impossible for 18 bottles of Caliveda Chardonnay gone in 30 minutes. The thing is that my husband and I didn't know about the wine issue until the wedding was over. We tried to count the leftover wines and couldn't find any leftover Caliveda Chardonnay. It took me a while (read: multiple phone calls and texts to vendors and friends, and of course, a huge load of frustration) and finally found out that Total Wine gave us the wrong wine--the whole new case of Caliveda was Pinot Noir, not Chardonnay. The case has the brand printed on the box, with a small sticker on the side labeled "pinot noir". Well, the mystery was solved and I was so shocked that Total Wine messed this up. Honestly, on the day of the order, the cases should already be set aside and ready to pick up--at least that was what we were told--everything would be ready. So, how could the staff (1) not find our order, (2) mess up the total count of wine bottles we ordered, and (3) mess up the wine we ordered? Total Wine staff, you have one job and you ruined my wedding. Yes, I am a very unhappy graduated bride and I am still very upset after a month of my wedding day. Thanks to California law, now we have 12 bottles of Caliveda Pinot Noir that we didn't even intend to order. Guests were so confused as to why the Chardonnay was not offered as listed on the drink menu. I strongly suggest anyone who would consider ordering bulk wine from Total Wine, DON'T DO IT. They ruined my wedding and they could possibly ruin your important events. I won't be able to re-do my wedding so why let Total Wine have the chance to ruin yours? Just don't. read more

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While I appreciate some small local liquor stores for their variety and the personal service you get, I have to admit that Total Wine & More does a really good job. They have a pretty excellent selection, it's easy to check what they have in stock through their app, and the people working there are helpful. Easy to put an order in for pickup, they process the orders quite quickly and the pickup process is very easy. They have a decent collection of hard to get stuff, but the really difficult bottles they hold for big spenders and raffle off the right to purchase. I find the prices are usually quite good at Total Wine & More as well. I'm a bit surprised that the rating here is as low as it is. read more

Came here less than 30 minutes before closing the night before Easter (Saturday night) and the customer service here is top notch. No snobs, clean organized and Anna helped us and even offered us to try one of their wines. Just super impressed with the customer service here and the cashier too. 100% would recommend coming here for any of your wine needs. read more

The service sucks here waited about 10 minutes for a bottle behind the glass while the cashier just stared at us. He had came out the counter to help the people who were waiting when I got there but could g help me, horrible service three people in the store and I was just being stared at because the manager had to come help me for some weird reason read more

Total Wine is like Disneyland for adults and alcohol drinkers. I love finding niche drinks here, and they also have cheese and meat from Boar's Head! I've visited a few times and generally, the staff is super nice compared to the other locations in San Jose. They always strike up a conversation with you and give suggestions. The store is easy to navigate and I love that they have staff favorites! Ordering online is the way to go and it's a simple process to come up and ask to take your box from the pick up area. Since it's located in a big shopping area, there usually isn't an issue with parking. Park nearby if you have a big case though! I've only had one bad experience but it was pretty bad. I would highly discourage going during a busy time (like holiday season) because it is very likely that an employee will ask if you need help and then just disappear--there's no use flagging someone down. I don't know if this is a seasonal problem, but it was frustrating talking to six employees who all left and avoided eye contact. read more

Total Wine & More - good deal! - Tobacco Shops Near Me - San Jose, California

I was here today to stock up my home bar. They have a very good selection and knowledgeable helpful staff. I picked up some new brands of scotch. For the heat, I picked up some SLO Brew, Sauvignon Blancs, Rose, and some hard seltzer. The staff was super helpful and they packed the bottles nicely in a cardboard box so I could transport them easily. I am not much of a cigar person but they seem to have a great collection. This is a toy store for adults! read more

Worst service ever! The idea behind order pick is that ur in n out fast. I waited 15 min!! I asked the manager n a few others to no avail finally the person who helped me got there n when I told her I was there waiting for 15 min, all she said I just got here n u can wait for some one else if u want! No apology or anything! Then she gave me a discourse on how to use my ID!! Never again read more

This location shares a wall with Guitar Center...with a Bass Pro Shop in the same parking lot and several food eateries. How could it not work out? Costco and Walmart are across the street, so this place offers welcome distraction. This location only has tastings twice a week and doesn't have the inventory Nevada stores do. In Las Vegas they have tastings every day and hundreds of scotches costing thousands of dollars (Such as a $45k Glenlivet from 1941) whereas here they only have hundred dollar spirits in locked cases. Still, they have the best craft beer selection, which dwarves BevMo. The staff are friendly and they have a number of local breweries beer. They have beer that's hard to find (like o'Hara's from Ireland) as well as my Austrian and Radler favorites. I really wish they sold New Bohemia beer from Santa Cruz. They have everything Almanac has ever produced, but are missing important local favorites like NuBo. It's hard to compare this store (likely the CA locations generally) with their Nevada counterparts, but it's still better than BevMo or expensive liquor shops. They have plenty of wine at this location however and a decent amount of spirits, albeit not as extensive as Nevada locations. My theory is that BevMo doesn't operate in Nevada, coupled with the real estate and taxes being cheaper and so they invest more there to retain market share, whereas here they're content to let others share profits and its more expensive. To give you an idea of how different the Nevada stores are, last month I met the CEO of the XO company in France. I've tasted eight different things in a single visit. The only problem the tastings generate is that customers will typically think vendors are TW employees when they aren't and have no idea what aisle that product resides, etc. I think they need to do a better job of educating the customer that many of the folks hosting tastings don't work there. Some of them are very interesting and have extensive backgrounds. My suggestions are to: 1. Identify tasting hosts as visiting professionals company wide. For this location: 1. Host more tastings and engage the many local breweries and wineries. 2. Sell beer from New Bohemia in Santa Cruz. 3. Put the Almanac beer in one place instead of three. Whilst this location is ok, it's a much different experience than the Nevada stores and could be interpreted as night and day for many customers. These are clearly corporate directives and not the folks who work at the stores making such decisions. With that being said, I'm happy we at least have a location here in the Bay Area. read more

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NO CARE TOWARDS OUR ARMED FORCES, WATCHED A VETERAN VISIBLY IN DESTRESS AFTER BEING DENIED TO BUY. Terrible customer service and management. Management needs a clear revamp on their policy's and digression towards customers, staff is rude, someone who was clearly in their late 60s forgot their ID and was denied to buy. A veteran at that. Also they question weather or not customers have money. Ignorant decisions were made on managements staff today and I'm sure plenty of veterans will be upset because of this. read more

Generally, I have had neutral experiences in this place, however, today was different - I encountered an impolite sales person at the counter. I made a sale of more than $500, but the person at the counter was cold and refused to give me a better box to carry the purchased liquor. She put them in an ugly box to carry. I could've done without her Starky comment and impolite behavior. read more

I've visited a few total wine in bay area and sacramento area and I have to say this is the worse one. The staffs are overworked and not too attentive. There are boxes everywhere on the floor waiting to be restock. The aisle are CRAMPED! It barely fits a cart and people can barely pass. The worst part of the store is the scotch and bourbon aisle. There is a "rare" bottle display right in the middle of the aisle with lots of overstocked items like 2L coke bottles and some on sales item, and it's the most popular aisle in the store. I could barely get a moment to look at the display and other customer would try to squeeze by. The only reason is 2 stars because it is more well stock than other local total wine. But now I guess it's because it's so hard to shop here. Also parking is a nightmare with the guitar center next door. Why couldn't they face the front entrance same as bass pro shop side? read more

If you're going to cancel an online order, at least let the customer know why. Ordered Tuesday night, got cancellation email Wednesday morning, with no explanation why. Wouldn't even have ordered with this location if the MV store had it available for pickup. Based on other reviews, feels like this location is not as well-run. read more

I went into this business for the first time and the last today. Grabbed a small cart and after a few mins in the store not sure of which direction to start I headed up to the front. The man engaged in conversation with another employee assumed I was waiting in the wrong line and said to go to another check stand. I then informed him my cart was in fact was empty and if I wasn't bothering him he might help me out. He did in fact seems bothered. At his computer he asked me twice the brand I was inquiring about and pointed to the opposite side of the store. I then took myself over there to walk in circles and then realize it was very small 4pk portions on the top shelf. Considering my long work day and need to not waste anymore time of my own I left. Customer service should make a customer feel welcomed. How about thanks for coming in? At least at my business that's what I give. read more

Apparently even if you're not the one buying alcohol, you have to show your ID. They told my husband I couldn't just walk out and allow him to buy the alcohol since I "already entered the store." I didn't have my physical ID on me since my husband was doing the driving and purchasing. Luckily I have a picture of my ID on my phone so we weren't rejected for our purchase. If they adhere to such a ridiculous policy (that no other store does), then they need to post a big sign out front or even better, have someone check IDs at the entrance. Instead, they gaslight you into letting you spend your time shopping around and then kick you out at the end of your experience there if you don't have your ID that you didn't know you needed. Definitely will be doing my future shopping at Bevmo, where their policy isn't inane. read more

I love this place. It's like Disneyland for people that like to drink. They've got a pretty wide selection of spirits, which is perfect for a classic cocktail loving guy like myself. Some of the more hard to find or obscure Amari and Vermouths can usually be found here. They of course have a very wide selection of wines as well. The layout of the store is also very nice and easy to navigate. The wines are categorized by wine type and region. But one of the reasons why I really love this place is the people. Specifically, one employee named Keith. I stopped by the other day looking for a new Vermouth. I've used Dolin for years and I've seen numerous Youtube cocktailers that use Cocchi di Torino. I bought a bottle of Cocchi but I don't really like it. So I asked Keith if he could recommend a vermouth that was a little more flavorful than Dolin but not quite as out there as Cocchi di Torino. He recommended Grasotti vermouth. So I picked up some of that. I also mentioned that I was out of Luxardo Maraschino liquer and he recommended another brand that I'd never seen before. I don't recall the name but it was actually quite a bit cheaper than Luxardo. I ended up buying that too. We got home and tried the Vermouth and Cherry liquer and they were both excellent! Keith's recommendations were exactly what I was looking for. So the next time we stopped by I asked for Keith and told him I was looking for a coffee liquer that had a little more going on that Mr. Black. Mr. Black is great for someone that REALLY likes the flavor of coffee as it is basically just a neutral spirit with coffee added. Not much added sweetness to it. But I'm more of a mocha every once in a great while kind of guy so Mr. Black doesn't quite do it for me. If I'm making a coffee martini for myself, I'll use Mr. Black and add a little Godiva liquer or Kahlua to give it an extra kick. Well Keith recommended an Italian coffee liquer that again was exactly what I wanted. Also, Total Wine's pricing is pretty good. I bought a bottle of Italian wine Petra Zingari from Wine Access for $20 and Total Wine had it for $13. The only issue with Total Wine is I wish they had a better selection of ciders. read more

Amazing selection of wine, but it is like shopping at Costco. When I checked out the cashier just puts my eight bottles of wine back in my cart. They don't offer to bag them or box them for you. Even Safeway does better than this place. I will shop elsewhere next time. read more

We always enjoy stopping here and browsing. Wine "ambassadors" are always walking about, friendly, and willing to help you find what you're searching for or recommend something new. Prices are reasonable, so it's easy to exceed your budget here. It's our "go to" for wine. read more

This is my store to go for most liquor purchases. The selections can be overwhelming, so I approach my selections with an open mind. They do wine tastings and there are classes offered to expand your knowledge. read more

Total Wine & More - Tobacco Shops Near Me - San Jose, California

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This is for Almaden Ranch location in San Jose. Has big selection. The website and tasting area says they have spirits tasting on fridays, 4-7PM. Had always thought about going and since it was my B-day weekend, and looking to try and maybe grab something new, went to give it a try. No one at the tasting area...found a white shirt and asked about it...."Oh, we stopped that months ago"....Well, take the shit down from the website and store saying you still do it. I guess the selection is good enough to keep it at 3 stars for wasting my time. read more

I like this store with all those wines, beers and what not. They have a very huge collection of wines. There is wine tasting on weekends too. One of the employe recommended a sweet wine and it was awesome. I took it as a gift and everybody liked it too. So, make sure to ask for the recommendations. Yes, as other yelpers mentioned whoever enters the store must have an valid ID for the purchase. If not they will not allow you to buy anything in the store. They also have a separate section only for cigars. Chilled beers and wines are also available. Parking is not an issue here. It is next to the freeway 85 N for east access. read more

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Appreciate Oron's great customer service. I was looking for an item & he helped me search high & low for it in about 5 different places. What I appreciate most is that he did not send me away because he could not find it in the first place he looked. Thanks again Oron for your great customer service. read more

First time here! It was very interesting looking around for a drink my friends, wife and I wanted. The customer service was awesome. They have variety selections from beer to wine, hard liquor, and even some non-alcoholic beverages. One of the check out have a cooler to make your drinks chilled. The prices here are cheaper then BavMo. read more

Total Wine & More - Tobacco Shops Near Me - San Jose, California

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