Aaliyah was so helpful. She guided us in our decision for with a Pinot for Oregon. Ask for her by name

When it came time to purchase alcohol for a large event, I found myself in a difficult situation. I had pre-ordered more than 120 assorted bottles from another retailer in San Mateo that I had used for years. Unfortunately, when I arrived to pick up the order, I was informed they could not fulfill it and offered what I felt was a very inadequate explanation. Suddenly, I needed a reliable alternative and fast. I walked into the BevMo store on El Camino Real in Redwood City and explained my predicament to Store Manager Xavier. Without hesitation, he told me, "I'm here to help." Xavier guided me through the online ordering process, provided all the information I needed, and assured me the system was simple and efficient. He was absolutely right. After placing the order, I called to confirm it had been received. Xavier immediately located it and assured me that his team would have everything ready for pickup the following morning. The next day, I was greeted by Nikkie, who was expecting me and had my order ready to go. He patiently reviewed everything with me to ensure every item was correct. It was refreshing to work with someone who was knowledgeable about the products and genuinely skilled at customer service. Thank you, Nikkie! Because of the outstanding efforts of Xavier, Nikkie, and the entire team, our event went off without a hitch. After the event, I had a few unopened bottles to return. Normally, returns are something I dread, but employee Aaliyan made the process completely painless. She handled everything quickly, professionally, and with a smile. She was truly a pleasure to work with. From start to finish, the customer service at BevMo Redwood City was exceptional. In today's world, finding employees who genuinely care about helping customers is becoming increasingly rare, but this team delivered at every step. Xavier, Nikkie, Aaliyan, and the entire BevMo Redwood City staff deserve recognition for a job exceptionally well done. Their professionalism, product knowledge, and commitment to customer service have earned my loyalty and future business. Thank you for saving the day! read more

Aaliyah and Felipe the best of the best helping us out! Thank you! Great service great attitude. Everything we needed in few minutes. read more

BevMo! - Beers and bros - Beer, Wine & Spirits Near Me - Redwood City, California

I might purchase alcohol here maybe once or twice a year. I went in today to get a bottle for someone as a gift. I heard one cashier ask a customer for their phone number at checkout. I was not asked for mine by my cashier. Didn't realize it until it was too late so that was my fault I guess but I feel like I got scammed out of $40 for not being offered the member price. I'll be making the drive to Total Wine from here on out. I've heard from Others that they've felt rushed through the transactions too. Not cool. read more

Went in tonight to grab some Thanksgiving items and Quinn and Pablo were fantastic. They helped me find everything quickly and were incredibly friendly. Great customer service! read more

I don't drink but had to pick up some beer for a friend's party recently. This place seems well stocked and even has a small section for snacks, foods, cups, etc. Their beer section also had a fair amount of local beers (which I wanted). It was about $15-$20 for a four pack for most beers. You will need to show your ID to get it scanned at checkout. There is also a small parking lot outside. read more

I was treated awfully there. My sister and I went there we are both in our mid to late twenties. We were refused service and accused of potentially selling to minors for no reason. I honestly felt like it was racial profiling because we are both women of color and there was no reason to accuse us of trying to break the law when we are both of age and doing nothing wrong. I was also trying to provide ID which he refused to look at. It was especially weird because he helped me shop just to refuse service when I made it to the counter. Maybe he wanted to shop with me because he assumed a woman of color was up to no good and when I did nothing out of the ordinary wanted to try to public humiliate me at the counter. I really don't know his reason but I definitely wouldn't recommend this location to my worst enemy let alone a friend. read more

Always get welcomed in by staff,my beverages always in stock. I recommend you use their Gopuff App,it's got deals. Always find parking.

Cris and the team here today were super attentive and took care of me. Store was really pleasant shopping experience and had everything I needed. Will be back because of the great service! read more

Mid service, forced to check ID for something non alcoholic that says specifically that it's not regulated in the US. To the company: Pay your employees enough to live in Redwood City and have enough employees to not overwhelm the ones you have. read more

This is a scamming store. Avoid Bevmo. They charge for delivery and never deliver. The order (see the document photo attached never showed up) Anisha Zepeda who introduced herself as a manager of the store failed to provide the delivery information by simply saying, "I don't know!" when I called. I called second time and that time she said, " The order is still in the store and was not picked up by the delivery person!" I asked, "are you saying that I am waiting at my client's house for the delivery for 1,5 hour and the order is still in the store? " She answered, "Yes!" I had to drive to the store to pick up the 2 K order for my client. I am a professional Event Planner and I was shocked at the zero knowledge from Alisha hot to manage a store. I had to.oick up the order myself. At the store I told Anisha that I am here to pick up the order that was not delivered. She ran away from me, got the huge cart with ready to go multiple boxes and headed to the parking lot. I had to chase her to ask about the delivery fee refund. She answered, "I don't know! Contact the customer support! " I asked what does she know and if she is a robot because she is treating people as a robot. She said she is a human that is trying to help me and she started to smile. I am not sure if she is mentally OK. I went back to the store to get her name and it will go to the supervisor. Anisha is not suitable to be a manager of the store. read more

BevMo! - Document - Beer, Wine & Spirits Near Me - Redwood City, California

Not the best. Not the worst. Guy stocking shelves was very helpful. Guy at cash register was rude and spoke in a mumble. Store was neat yet smelled like a spirit Halloween. read more

Place on online order for 8 items for pickup. Site says 30 minutes 3 hours later I get a cancellation saying an item was out of stock I walk in an hour later and pick the items off the shelf myself. Everything in stock. read more

If you order through a delivery service, be sure to have the driver check the order is correct before heading to you. I have ordered multiple of the same item several times, and on more than one occasion, they have only sent one one of that item. Otherwise, they are great. read more

DO NOT use this store EVER. The tall white dude with the beard in the red t-shirt working at the return counter refused to return a product in Redwood City that I had happened to have purchased only a couple of hours before in the San Mateo store. I was in a rush and I wish I had had the patience to ask his name and provided it to the corporate contacts. I must have disturbed him since he was on his phone and texting when I approached the counter. His claim was that the corporate policy was to return the product to the original store of purchase so manage their store inventory. When I asked him to provide me with the corporate contact, his response was "google it". I went back to the San Mateo store and returned the product there. I informed the store manager in San Mateo about the situation. I told her I never intend to use any Bevmo service again, in store or online. The manager at the San Mateo store was very professional and completed the transaction. I ended up making my purchase for another product at Safeway close by. I would recommend any of my friends and family to stop using Bevmo if they were asking for liquor/spirits purchases. Try Safeway San Mateo or Total Wines at Bridgepoint in San Mateo as an alternative place of business for these purchases instead. read more

What happened to the store? The shelves are empty. The coolers are empty. Are you closing?

This BevMo is on busy El Camino Real. Small parking lot & small & cramped inside. They were sampling Q Tonic organic agave w/ quinine. I didn't care much for it. Some items that seemed interesting: Jack's pumpkin Spice Ale 6 bottles for $6.99 Anchor Christmas Ale 6 bottles for $9.99 Thomas Kemper Rootbeer 6 bottles for $6.99 Reed's Premium Ginger Bres 4 bootles for $5.94 I got Fever-Tree Ginger Ale for about $5 for 4 bottles. I wanted Ginger Beer (non-alcoholic), but didn't see it. Credit cards taken. read more

BevMo! - Beer, Wine & Spirits Near Me - Redwood City, California

Don't waste your time. The dudes working here think they're way more important than they actually are. They are rude and only "help" by yelling at you when you're walking away. Two people walked in to buy a 6 pack. 1 of them didn't have a physical ID, had a picture of it but he wouldn't sell it to them. Then the first person with an ID and a 3rd person with valid ID go in to buy the 6 pack and they still won't sell it to us "by association" although they had never seen the 1 person without and ID and the 3rd person together. Again - only chirping at us when we were walking away. The ONLY reason we even had to go was because BevMo didn't deliver the right order in the first place. We went down the street to a different BevMo and was only asked for 1 persons ID so clearly this is not a "BevMo policy" read more

Their new ID requirements are patently ridiculous, my wife and I (mid 50's) were in the Redwood city location on friday evening at about 6pm, ( we're there on a weekly basis and spend quite a lot of money) We did not have a basket but walked up to the counter carrying three items, they asked for ID, which I produced but they wanted my wife's ID also because "she had carried up one of the bottles", she did not have her ID with her, I honestly thought they were joking but nope, so i suggested I walk back to the shelf and grab another one myself but again, nope. And like others have mentioned in their reviews, the staff member was almost giddy with how powerful he felt in telling us "We would not be buying this particular bottle tonight". We left all three items at the checkout stating we wouldn't be back! Total Wine will be getting our business moving forward... extremely knowledgeable, helpful employees and much better prices anyway at Total wine! Way to hurt an already struggling business with ridiculous business practices/policies and power tripping employees! See ya! read more

Beverages & More (affectionately "BevMo") provides some of the best alcoholic (& even non-alcoholic!) beverage options. For very reasonable prices, they offer a huge selection of beer, wine, and hard alcohol. Also, they sell coffee/Italian soda flavor syrups in delicious sugar-free and regular varieties. Even better, they sometimes offer free wine tasting! The gentleman pouring out the wine samples let us know that he'd suggested vodka tastings but the management rejected the idea because then nobody would be able to drive away from the store... read more

I stopped by BevMo looking for Orange Crush in glass bottles as a gift for my dentist - weird right?! It's what he likes, and I wanted to thank him for being so awesome and showing up on his day off to help when I needed a root canal. I didn't shop around and found out later that the Orange Crush here is much cheaper than Lunardi's and significantly more expensive than K-Mart. The helpful BevMo staff showed me where it was quickly. It was convenient, so A-OK by me. Before I left, I picked up some Jameson Irish Whiskey for Mr. L for a special Irish Cold Remedy I learned from an Irish friend. It might've been a dollar or two more than it costs at Trader Joe's, but I was there already. Irish Cold Remedy Recipe (as modified by JL) * Cut lemon and squeeze into mug, drop a slice or two of the lemon into mug * Add 5 cloves * Pour 3/4 mug boiling water * Add a large dollop of honey (Tablespoon or so) * Pour in 1/4 mug Jameson Irish Whiskey (can adjust proportions of water and whiskey to taste) Stir and serve. This hot Irish drink helps clear up Mr. L's colds - and he likes the taste. I prefer my whiskey neat. read more

BevMo! - Beer, Wine & Spirits Near Me - Redwood City, California

Since I've checked-in here a few times, Yelp keeps bugging me to write a review, so here goes... It's a BevMo...What else do you need to know?! Good prices, but I go here primarily for the convenient location. If there was a really good mom-n-pop beverage store in RWC, I would go there instead, but there isn't. Beer: excellent selection Spirits: standard selection- they have my usuals Wine: Love the detailed labeling, but I don't like the lack of wine-knowledgable staff. But then again, I go to Beltramo's or K & L for wine. There...are you happy Yelp? read more

BevMo! - Beer, Wine & Spirits Near Me - Redwood City, California

Want to make an amazing kick ass cocktail that will be sure to impress? Here you go! 2 ounces of your favorite tequila-we find that silver/blancos work best, but feel free to use whatever you like best. 1/2 ounce 43 Cuarenta y Tres Liqueur 1/2 ounce Creme de Cacao 1/2 of a fresh lime (Not Roses Lime juice, but an actual lime) Put all the ingredients into a shaker and then shake and pour into a chilled martini glass. Yep! Just in time for summer a refreshing tequila drink that's simple to make! And all the ingredients can be found here at BevMo! PS. Thanks to Needle and Thread in Seattle for helping us discover this awesome drink! http://www.yelp.com/user_details_review_search?userid=O8RYLkWNmZYr2HgKWsmwiQ&q=needle+and+thread read more

I had to do a quick stop to stock up for the Pacquiao fight that day... I liked this place b/c it wasn't packed and very organized... and they had Hanger One stuff as well as 21st Amendment watermelon wheat beer! OOOH and they had a variety of Husch and Cakebread ... can't beat that! Friendly folks ... unlimited selection of booze and vineyards from my faves... Heaven indeed! read more

Bevmo has fallen off my radar for buying beers, wines. it seem there's a formula to stocking their shelves. all stores basically carry the same labels. sales aren't that often. lines can be expected. good buys can be had on the craft sodas, very seldom on beers. buys: laugunista beer 2/7 -nice ipa, strong stuff, good value. read more

After a long needed face lift, this BevMo looks more inviting with the new look. The old individual cash wrap stations are now behind one counter giving more space for power displays at the entrance. This small-scale BevMo definitely has a smaller selection of wines than the most, but they've got a good enough selection although not always consistent. Some of our favorites that aren't always available but do seem to return are the following: Orin Swift- Abstract, The Prisoner, Ryder Estate Pino Noir Rose and Dovovan Park Pino Noir Rose I am disappointed about one thing after the remodel though. They don't sell caviar here anymore! Besides our first world problem of being without caviar, staff has always been friendly and solicitous when inquiring about certain libations and checking out. read more

Love this store. It's small, but quaint and i can find whatever i need. The manager/staff are very helpful and funny, I'll never shop anywhere else read more

Def: Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance. Sounds simple enough. Especially if you're a manager. Sadly, excellent customer service is hard to come by. I placed an order online for pick-up at the Redwood City BevMo. The order processed on the Website successfully and I received a confirmation email with my purchase details. Several minutes later, I receive an email from Jess from the store stating "It looks like there was an error with your CC info. You may have missed a digit or typed an incorrect digit, but I can't tell from my end." That's odd. So I go check my bank account, and sure enough, the purchase was processed through the bank and Website and the funds were deducted from my account. So I decided to head over to the store to pick up my order where they again tell me that there was an issue with the order and that I will have to pay again. I tell the manager (?) who I can only assume is Jess, that the money was taken out of my account and that I can provide proof if she'd like. She didn't care. I comment that there must be something wrong with the BevMo system and she insists that there is nothing wrong with their system. I say okay, well then you'll have to refund my purchase to which she replies, "You will have to call your bank to have them reverse the charge. There is nothing I can do." "There is nothing I can do." Hmm, I'm sure there is SOMETHING you can do. Perhaps call someone at corporate to find out what happened or report the issue or ask what SHE can do to provide a happy customer experience. Provide some resolution as THE MANAGER instead of placing all the responsibility on the customer. So I leave the store empty-handed and call BevMo corporate where a helpful representative who understands how to provide excellent service says that the store manager should have called to report the issue in order to resolve the issue. At the end of the day, a manager should do whatever it takes to make the customer happy, and BevMo failed on all fronts. At least a little effort would be nice. So I'll be going to K&L Wines exclusively from now on. read more

Super helpful staff. They helped me figure out where the ciders were located far by the back wall, so I cleaned them out of their Magners Pear Cider. The location is a bit weird because it's at the intersection of a bunch of different streets, but there is an entrance off of El Camino. The parking lot isn't huge, but finding a spot was very easy as the turnover is pretty high; people are in and out very quickly. Staff was friendly, if not the brightest. I asked one of the sales girls if the BevMo card was 1 point for every $1 purchased and she said no...but it was actually clearly stated to be so on an advertisement at the register. But again, easy transaction. In, and out, in about 10 minutes. Thanks for having Magners! read more

They had what I needed and the staff was helpful. read more

BevMo! - Hard to find! - Beer, Wine & Spirits Near Me - Redwood City, California

Ordered on line. Never received email stating order was ready. Husband picks up and is loading up car and thinks the order looks light. The order was missing 4 out of 11 items! WTF? He goes back and they say they are out of stock. Did you want to wait until I got home to notice? And by the way, maybe some damn cycle counts would do Bevmo right. They swap out some of the items and adjust the receipt. Get home and am shorted one bottle. So on top of a complete lack of customer service and terrible inventory management, your stock pickers can't count? Good lord people, get your act together. read more

Make sure if you pay cash that you're paying attention. I got short changed. The cashier got so defensive even though I was calm. I followed through several times, making contact w/ the store manager and the follow through was a joke. It was only $10 but I was short changed. read more

I have always had great interactions with the staff at this location during the many years of me dropping by for wine so I don't understand why there are negative reviews. The store is clean, nice, organized, has a great variety of drinks, and really friendly/ knowledgeable staff. For example: During a wine tasting - the person serving the wine helped us with pairing our wedding menu with fantastic wines at Bevmo and got it delivered to the villa the day before the event. She even had input from her friends which where also wine experts. This was an absolutely amazing experience! We were struggling with how to pair wines and which ones to buy. Everyone at the wedding had more than enough wine to go around and they thought we spent a fortune. It also was spot on with the pairings. I love this Bevmo and always go back. read more

what a joke. roosevelt or teddy whatever his name is doesn't seem to understand the legal drinking age is 21+ . we had 3 friends stand in line looking to buy a bottle of wine . 2 of us didn't have our I'ds so we left after he told us he couldn't sell the wine cause we all 3 didn't have the id. the sole person who did have their id returned to by it herself. teddy refused to sell the wine to her because he wanted to feel powerful in refusing to sell the wine. what a joke of an establishment. Taking my business to Total Wine moving forward . read more

Good Staff awesome selección wine and spirits prices are awesome good selection cabernet read more

BevMo! - Beer, Wine & Spirits Near Me - Redwood City, California

I drove to this store on a Sunday... late morning after checking what their hours were. They weren't even open. There were several other customers also walking up to the door and leaving disappointed. I drove to Total Wine and More in San Mateo and bought everything that I needed for my party. I'll do that from now on and not waste my time on this BevMo location. read more

I received a call in regards to scheduling an interview I called back but some guy answered very rudely. He was so mean despicable and volatile over the phone that I chose to not move forward with contacting the manager. I can't picture myself working with a person who belittles others is rude and has a pompous attitude. If he treated me like absolute garbage I can't begin to imagine how he treats customers. read more

So my friend and I do this this thing every fall called 'Pumpkinfest: *enter year here____*', and it consists of me and her, with a zillion different pumpkin beers, a March madness-esque bracket system for scoring, and usually a pumpkin cheesecake and pumpkin butter from Trader Joe's thrown in for good measure. It's not a billion dollar production and it's actually hardly even a fest, but it is a fun time, we usually get a pretty healthy buzz, and it's a tradition we'd like to keep going now that we're both on the West coast. The only unfortunate thing is that we've been in a bit of a pickle as far as finding a good selection of pumpkin beer out here goes. Do you not celebrate Pumpkinfest, California!?!?! I hit up 3 other really sad liquor stores and a brewery only to find the selection to be pretty close to zilch, before turning to to this BevMo, which I'd already decided was going to be my last stop no matter what the pumpkin beer outcome, before I reward myself with a Saturday mid-morning nap. I liked the layout and structure of the store, which made it easy to find the various sections I was planning to peruse, and I loved the center cheese cooler display because it reminded me that it was almost time for second breakfast. They had a pretty small selection of pumpkin beer and most of it came in 6-packs, which is just not how our variety of pumpkin fest rolls. We like to do bombers or single bottles so we can try more pumpkin beers and not get stuck with a whole pack of possibly stinker pumpkin beers should the drink not prove itself worthy enough to move on to the next bracket round. They did have a two pumpkin beers on their employee recommended display, so I got both of those because you can always trust people who work in the boozy beverage service industry, and they were pretty good, but neither was really very pumpkin-y and I couldn't see them moving beyond round 2, at best, in our pumpkin-fest 2014 gauntlet. There is a parking lot, so that made parking a cinch and the guy at the register was plenty helpful in getting me signed up for their members card so I can hopefully reap the benefits of my booze-buying in the future. read more

If you're in Redwood City it would be a little bit strange to buy beverages anywhere other than BevMo. Unless they don't carry what you want, then it's not strange at all; they could probably order it for you, but then it wouldn't be in your hands as you walk out of the store that day, you alcoholic. The staff is very helpful and knowledgeable. I wonder, with the long hours that they work, when they have the time to try so many types of drinks. Anne in particular has always been able to suggest a wine for any occasion or budget, and she runs great tastings on Saturdays. Next time you need to buy a drink to take your mind off of the outrageous housing costs of Redwood City or the drivers who are staring at their phones, go to BevMo! read more

They regularly scan driver licenses electronically at the checkout. While the manager assured me that the scanner is only used to verify age, I did some research and found that the specific license scanner they are using can store internally up to 4,000 license records, which may (at the store's discretion) later be uploaded to a database on a computer or elsewhere. In my opinion, scanning my license is a total invasion of my privacy. I'm willing to politely show my ID when requested (I'm more than twice the legal drinking age), and I have nothing to hide - but scanning it is just obnoxious and unnecessary. Perhaps the manager is right when he says they don't retain the records, but how are we to know for sure? And who's to say that policy won't change tomorrow? Big brother will continue to invade our privacy until we the public stand up and say enough is enough. You can look at my license - but no scanning. So I don't shop there any more - I'd rather give my business to someone that respects the customer. The only thing really going for this store is the good selection - if you can maneuver through the store. They cram the aisles with boxes, and this really typifies the general lack of customer focus by management. Pricing is nothing special. Parking is easy. read more