DO NOT see this person if you need medical care. Dr Irene Wu was very abrasive, hostile and…read moredismissive. I have resurrected this old Yelp account because as a stroke survivor who is living with chronic pain and cannot enjoy the things in live I used to, I have learned to be my own advocate and help others when I can. I have been a patient of this clinic for four years, and I want to start by saying that Dr. Hsu, Albert, Valencia, and many members of the staff have provided 10/10 outstanding care during some of the most difficult periods of my life following my stroke, seizures, and chronic pain. I'm happy to have them as part of my care team. Unfortunately, my recent experience while trying to obtain time-sensitive travel documentation was completely different. With Dr. Hsu out of the office, I sought assistance regarding paperwork required for international travel with my prescribed medication. Instead of guidance, I left the interaction feeling dismissed and spoken to without empathy. When I explained that delays could affect my travel and medical care, I felt my concerns were minimized rather than addressed. This experience was so out of character with the care I have otherwise received at UCLA that I felt it was important to share. I left feeling unheard, scolded rather than helped, and honestly a little numb. The closest comparison I can make is that I felt like the gum stuck to someone's shoe. Something to scrape off and move past as quickly as possible. I have not felt this attacked since my last seizure. It truly felt like a verbal assault on me personally, not a compassionate or caring healthcare worker. I sincerely hope no other patient facing a complicated medical situation walks away feeling the way I did. Excellent medical care requires more than knowledge and credentials. It requires remembering that the person on the other side of the conversation is scared, vulnerable, and asking for help.

My experience with Doctor Wu has been incredibly disappointing and frustrating, making her one of…read morethe least competent medical professionals I have encountered in my life. Her dismissive attitude and lack of empathy indicate a troubling absence of bedside manner, which is critical in the healthcare field. It seemed as though she had little to no genuine interest in her patients or their well-being, which is not only unprofessional but also quite concerning for someone in her position. On the other hand, I must acknowledge the exceptional quality of care provided by her assistant, who stood out remarkably amidst the otherwise disheartening situation. The assistant was not only warm and approachable but also displayed a high level of intelligence and professionalism, which created a stark contrast to the experience I had with Doctor Wu. Additionally, I was shocked to discover that this UCLA location imposed a surprise fee of $300 without providing any prior notification or explanation. Such practices are not only unethical but also feel like outright fraud, leaving patients feeling cheated and frustrated. I am left deeply disappointed and disheartened by this entire experience, as it raises serious questions about the integrity of the billing practices at this facility.

Absolutely the BEST doctors and nurse practitioners available. They truly care about helping you…read moreand go out of their way to assist. Dr. Prager is a doctor who does it because he loves it and wants to help people. Erica the nurse practitioner is the best I have ever dealt with. I have Ankylosing Spondylitis which is a very difficult disease to deal with along with all the pain that comes with it and Dr. Prager and Erica keep me functional and working. When I have had problems, they are always there to help no matter how long it takes. I cannot express how appreciative I am of how much they help me. You are not going to find a better doctor or nurse practitioner anywhere. I have been dealing with doctors all my life given my chronic disease and I am so thankful I am a patient there. It is so hard to find a doctor or nurse practitioner who went into medicine to truly help people and is not simply rushing you out of the office in 10 minutes because they are trying to move tons of patients through every day. I have never felt rushed and they truly care about how I am doing and try everything possible to help me. I don't have a single complaint about them at all. The staff is also extremely helpful, friendly and completely competent. If you suffer from a difficult condition or need a real doctor, this is the place to go. I am able to work and function because of their help. Without it, I would be disabled and unable to fully function. Scott

Location is great if you have patience for a huge parking structure. I've never had a problem…read morefinding a spot. And there are elevators to take you to the main floor. The office is in the West building, which if you're not paying attention, you can get lost. Dr Pragers staff has always been wonderful!!! Every single staff member, PA & doctor has been top notch!! I am soooooo thankful that I was seen and treated by Dr Prager!! He has saved my life and has helped me live with my CRPS. I thank God for him every day!! I've had surgeries and nerve blocks by Dr Prager. He is an amazing doctor that listens and cares for all his patients!!! All of his staff is always in a good mood, so you know they love Dr Prager just as much!!! Thank you so much everyone at the California Pain Management office!! Thank you for always welcoming Loki with me to all my office visits.

not worth the hassle with the way the office / admin is run. Lots of robot texts and calls (when i…read moreasked to not be sent these) The "portal" wouldnt work, and they woukdnt email me forms and just said i had to come in 20 minutes earlier thqn my scheduled appt time. Which wasnt doable. I called office to figure out, and got a voicemail and more robot texts.

Clarysa at the desk is the most incredible representation for you office…read more she is always kind, understands patients and very very efficient. We love Dr, Seaton but waiting for us to see the doctor is also very reassuring. Please treat her well as she makes you look very great Ellen and Michael Muschenheim

Clay is an awesome business owner & Perla was so supportive when I had a louder than usual ego…read moredeath, I felt very safe and supported - would recommend this place 2 anyone :)

I keep getting ignored by these people. I've tried multiple times to have a consultation call…read morescheduled and I keep getting ignored. A couple times I've scheduled and they won't call me. I've left messages and then text messages and I get maybe a text message back within they refuse to interact with me further. I just really want a session. Happy to take down these reviews once they call me back but if not I'm just going to leave it up because I'm really frustrated.

Dr. Shin and Advanced Pain Management are exceptional. I was able to get in quickly when I was…read morehaving an emergency. Dr. Shin and his staff went out of the way to accommodate me even though they were extremely busy. I want to send a giant THANK YOU to them!

Update: I am still with Dr. Chang after all these years. As I age, new problems arise & Dr. Chang…read moreworks to find solutions to my pain. From stem cell therapy to Botox to daily meds she keeps me functioning. Her assistant Kristina goes above & beyond to help me find my prescriptions at the best prices and even fights the good fight with insurance. The new office is beautiful, but most of my appointments are over the phone to keep it convenient for me. I continue to recommend Dr. Chang to anyone with a need for a cutting edge neurologist.

Dr. Chang is the BEST! I had a couple pretty severe health concerns going on and she was…read morecompassionate and made me feel like everything was going to be alright. Her bedside manner is absolutely amazing. In a world where suffering has now become taboo, she made ne feel understood, valued and most of all hopeful. Thank you Dr. Change for getting me to the other side, safely and you are one in a million!

Golden afternoon is such a wonderful ketamine clinic. The office staff are friendly and caring…read more The facilities are so warm and inviting. Dr. Jenn is approachable, engaged and very helpful in getting the most from the treatment. For a ketamine or Spravato (esketamine) clinic, this is absolutely the place to go.

What stands out about Golden Afternoon isn't just the treatment itself -- it's the level of care…read moreand intention behind the entire experience. Dr. Jenn takes time to get to know each patient and approaches treatment as something individualized rather than one-size-fits-all. She spends time talking with patients before and after sessions and seems genuinely invested in helping people integrate the experience beyond the appointment itself. The environment also deserves mention. The space feels thoughtfully designed -- comfortable, calm, and welcoming -- and I think that set and setting make a meaningful difference in the overall experience. It doesn't feel like a typical medical clinic; it feels more personal and supportive. The staff has consistently been kind, professional, and attentive, which contributes to feeling at ease throughout the process. For anyone who feels like they've tried a lot of different approaches already, this may be worth exploring. My experience was that the combination of individualized care, environment, and support made all the difference.

Dr Tsu did say something to me the last time I was there, he said "this lady needs to be medicated…read more" so many ANESTHESIOLOGISTS WILL NO longer prescribe oral narcotics I think because they realized it is far more lucrative to put in pain pumps than to write prescriptions. The only problem with that rationale is that It makes the patient even more desperate for pain relief.

Do not go here if you have pain. Their plan is to burn the nerves that cause the pain. Maybe ok for…read moresmall area if you do not loose the use of your arms or legs. They put you on a tier 4 expensive patch. Follow the money. When I complained at 84 years old, I was afraid of their treatments. The patch caused nausea, memory loss, the worse fear, anxiety and made me feal like I was going crazy. Dr. Wu and I am sure the rest of the pain doctors at UCLA are the same cut me off my prescription cold turkey that I was on for more than 20 years with no problems. I do not know what I am going to do but Dr. Wu has made the few years I have left of my life miserable. I need to find a pain doctor that cares for their patients. Marianne Pillarella akaJanell

I went to Dr. Nassori for pain to my back and I want to say, first if all, that is staff is…read moreamazing, very friendly, very welcoming. and then you meet Dr. NASSIRI and he makes you feel comfortable and really cares about your pain issues. he definitely helped me to alleviate my pain. I say he is a miracle Dr. I would recommend him to my family for sure. if you are in pain go to Dr NASSIRI. You will not regret it.

Dr. Nassiri has been wonderful in helping to manage my lower back pain. He is kind, compassionate…read moreand personable. Dr. Nassiri is also a "patient-first" doctor. He will attempt to implement the least invasive strategy in managing pain, such as physical therapy, before moving forward with any procedures. Additionally, his office staff is always friendly and helpful. I highly recommend Dr. Nassiri.

Updating to a 5 thanks to the prompt attention and resolution by the office manager, who…read moreacknowledged the website had misinformation. Only one of the doctors accepts our insurance so Melissa explained that we could schedule only with that doctor and my teen should still be able to benefit from the treatments even if we reduce frequency due to scheduling challenges as that doctor is in or area once every two weeks. I'm grateful for their prompt attention and care and taking responsibility as well as finding a solution. Looking forward to my teen getting some pain relief with treatment soon.

Dr Bustos and his team are efficient and friendly while caring for all their patients. I have been…read moregetting treated for pain twice a week for a few weeks and am hopeful to see long-term improvements.