Awesome experience at this shop! Richard in service was excellent and took the time to answer all of my questions around my new bike and some upgrades I inquired about! Highly recommend! read more

Professional bike mechanics that know their stuff. Don't forget to tip the beer money jar!

Huge should out to Incycle of Santa Clarita!!! They came through big time at the end of my Tribute Bike project! Bike had to be built quick to get it back east. The 2020 Trek Madone SLR6 frame isn't your normal eith the integrated handlebars but their staff is A+++. Albert was the best on keeping me in the loop and making sure it gone done. read more

Incycle Bicycles - Chapter 7 Police Unity Tour 2025 - Los Angeles County Sheriff's Department Tribute Bike - Bikes Near Me - Santa Clarita, California

Shout out to Cindy and Brendan for my new S Works Crux gravel bike!! Cindy and I were talking about gravel bikes and I had a lot of questions about them, as I have been wanting one for a while now. As a road bike rider, I've been wanting one that I can also ride on the road as well as the dirt, so Cindy showed me her new bike. Once I saw her gorgeous bike, I was hooked. I asked her if Brendan, who built her S Works, could also build me the same bike. They said yes, he could, and it was a done deal! My husband was so impressed with the bike that he is now also getting a gravel bike! Thanks to Cindy and Brendan, my husband and I will be gravel bike riding together by Christmas! Brendan did a wonderful job building this bike and I couldn't be happier. It's a beauty. Incycle is the best. read more

Incycle Bicycles - Bikes Near Me - Santa Clarita, California

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I frequent this location every few weeks and this is the best bicycle store you can go to for service and advice on products and bicycles. The friendliest staff I have encountered in my entire life. read more

Incycle Santa Clarita is outstanding. Amazing management, great selection, and top-tier service. When I bought my EMTB, they even went to another shop to get the right size for me before I drove down. And when my cassette needed replacing, the turnaround was fast and flawless. I live in the Central Valley and drive an hour and a half each way to come here because of the service. Every visit reinforces the same thing: they genuinely care about their customers. I even bought my MTB here. Incycle Santa Clarita is one of those rare shops where you know you're in good hands. Highly recommended for anyone who wants knowledgeable staff, honest service, and people who consistently go the extra mile. read more

Professional and knowledgeable staff. Bought a MTBing shoes and couple other accessories from them and the quality was excellent.

This review reflects my experience with William. He was professional, courteous, efficient and just dang nice when he helped me in the store. His expertise on bikes was obvious. Incycle options for bike maintenance, assembly and safety checks were clearly explained. Thank you William for making my visit pleasant. read more

I drive from Granada Hills any time I need my bike serviced. I don't trust any other shop to work on my $8K bike. My bike is always ready for pickup on time which is huge if you ride often. I can't recommend this store enough. Albert, Richard, and Dave always provide amazing service and are very professional and knowledgeable. I also noticed the same treatment among other customers with different riding levels. Keep up the good work! -Travis read more

Been going to this store for a very long time. Cyndy is phenomenal and will always take care of the customers. Albert the Manager made things right for me. He took care of a situation I had like I've never experienced before. WAY TO GO ALBERT!!! Highly recommended bike shop for all your needs. Best bike store in AWESOME TOWN by far. read more

Long overdue review... Amazing selection and outstanding service! I was in search of a second bike and wasn't sure if I wanted a road bike or a gravel bike. I searched online and came upon the Cervelo Aspero Apex 1. I unsuccessfully called several bike shops until I called Incycle. They had one in my size! It wasn't the color I was hoping for but I took the drive out to see it. Long story short, I bought the bike and absolutely love it! But enough about the bike. Incycle is probably the best bike store in the Santa Clarita and SFV area. The large, well-stocked shop is located in a somewhat quiet business area. Parking in the dedicated lot was easy. The store was well organized and clean. The displays were well set up. The selection of bikes (kids, tandem, electric, gravel, mountain, road) was impressive. Test rides were allowed. They have bike repair onsite. Pricing was standard . And best of all, customer service was outstanding. Big thanks to AJ for his patience and friendly demeanor on the floor. The repair shop was also great. Quick and friendly service. Definitely worth the drive! read more

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Never would have thought one of my best shopping experiences would be at a bike shop. Every single person at Incycle is extremely helpful, well-versed, and genuinely nice. No egos or those car dealership type folks. The selection is great, all the products are top notch, and the prices are solid. Recently I've been around LA looking for a bike and not every place has been like this. I'm real grateful this is my local shop. read more

Picked up a new Sirrus 6.0 from Incycle Bicycles in Santa Clarita Today. Albert, the store manager, located the bike, brought it in, hooked me up how I wanted it set up, with some suggestions from him, and it looks great ! The entire staff was helpful, friendly, and they worked with me to get me what I was looking for, and fit my budget. With their large network of shops you're sure to find the bike you want. read more

Incycle Bicycles - My New Sirrus 6.0 From Incycle Santa Clarita - Bikes Near Me - Santa Clarita, California

The most amazing customer service ever The wheel came off my power wheelchair and my husband brought it there to see if they could fix it Not only did they fix it on the spot but they didn't charge him anything That's what I call amazing customer service read more

We needed to get our son's new bike tuned up. My husband called and they said they were very busy and it could take up to a week to have it fixed but that he was welcome to come in and see. He drove over and was sent to Bob. Bob got my sons bike in working order, he got the gears together, balanced the break and such to get it running like clockwork. He did this all without my husband having to wait and was done in under 30 minutes. In the end it was only $15 to have it done. We will definitely go back with our other bikes after this quick and affordable service! read more

Excellent service - quickly got my 14 year old bike which had been in storage riding like new. Great, friendly staff.

The bike techs are snobby and act elitist. Chill out dudes you all work in a bike shop. They acted really arrogant because I brought a bike not within their standards. I will never come here again. read more

The very best people work at this shop. They also have the best bikes, accessories in stock. I do want to mention Cindy she's been there forever. She is always friendly and helpful and if you need your bike serviced, Scott is the most knowledgeable person I have met and honest however, I must say the entire staff is awesome. read more

It's a great relief, having Incycle there to help when you get in trouble! I got a thorn in the rear wheel of my E mountain bike, and for the life of me, I could not get the rear wheel off of the frame. So I brought it in, and for next to nothing, they were able to fix the problem. Turns out the frame - - where it grabs the wheel - - was pinched inward, and they were able to bend the frame back and remove the wheel and fix the flat. Sometimes do it yourself is just not worthwhile! They were very friendly and helpful and didn't make me feel like an idiot! read more

A very good bike store with high quality high branded bikes. You will surely drool with all the beautiful bikes that they carry. Ended up purchasing our bikes here, after looking quite a few bike stores in SCV. The selections here is just much better for me. We bought a his and hers bike and Ended up buying the Specialized Rockhopper for me and the wifey. I can say that we both left happy with our bikes and a very great help we got from Justin our bike expert on selecting the bikes that fits our need and riding habit. Highly recommend this store to anyone that wants to buy a bike and will surely be using them in the future for our other purchases and service needs. read more

Incycle Bicycles - Different angle of our beautiful bikes - Bikes Near Me - Santa Clarita, California

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This store is basically a Specialized candy shop. The people are cool but Justin is outstanding. The type of person that goes beyond for you. It was a pleasure working with him. He was patient in helping me pick the right bike with no pressure or rush. I just wish this store was my local store but I was happy to give them my business. read more

A year ago, I bought two bikes here: both cruisers. I had bought a hybrid Cannondale here years ago, but these two bikes totaled $700. I know it's not much compared to the $5,000 bikes they sell, but on a teachers salary, plus my wife and I actually really like these Electra cruisers, I'm happy to have two great bikes for a great price. Over the last year, one of these bikes have been giving me issues w the brakes. Because I live so far away, I've always taken it to Trek in Thousand Oaks where they have always adjusted the brakes for free and I have always given a generous tip. Today I decided to make the journey all the way to Santa Clarita to Incycle where I bought the bikes (three total) and THEY CHARGED ME FOR BRAKE ADJUSTMENT! How's that lousy customer service? From now on, I'll make all my purchases at Trek. read more

Bought a bike in this area and took it to this shop to get it checked. Bob gave it a full inspection and even helped with the Chain and brake at no cost. Everyone was super friendly and great service. Thanks bob! read more

A few weeks ago, I bought a brand new beautiful 21 Scott addict road bike from the shop. Awesome. Rodrigo and AJ were super helpful in finding the bike and taking it home etc. long story short I wanted to switch handlebars and stem to my specific liking. I find the bar/stem combo at another bike shop and bring the bars and bike to the shop on 3/4/21. I get this is a tough job which is why I would bring it to a mechanic who is paid to do this. On Friday, 3/5/21 the mechanic "Bob" called and asked me about specifications with the bike and stated it was a good chance it would be done by today(10 am). Awesome. Hours go by and No call, so I decide to drive to the shop and see if they have finished the install at closing time (530 pm). I ask the sales guy if they have finished my bike. I see Bob in the back whisper something to another mechanic. Bob then confesses "there was a problem. There was something broken on the stem." At this time, bob didn't mention that he indeed broke it. The retail associate and Bob instead tried to explain how "thin" the part was and blah blah blah. AT NO POINT DID HE TRY AND TELL ME THAT HE IN FACT BROKE THE PART. They tried to then tell me that the part had to be sourced and there was no guarantee when I would get my bike back. Knowing that there was another exact bike with that part in store, the manager at the time stated it was okay to get the broken prt from the new bike on the floor. Awesome again. Next day 3/6/21 seems like everyone, I believe Nicco is trying to make the situation better. Calls me couple times asking me questions and stated only bar tape and brake bleed would need to be done for my bike to be ready. 3/6/21 3 pm. Voicemail stating my bike is ready. I go the shop see my bike and notice that assembly is wrong. The mechanic - Bob installed the complete wrong spacers with my bike and didn't bother to use the spacers that are proprietary to the bar/stem which I provided to them! The pictures posted are what they thought was appropriate to give back to me. Justin stated the job needed to be completely re-done but I would be "taken care of". An estimate of basically another week without the bike because they had received lots of tickets on that Saturday. I get home call Justin and asked to be refunded. He truly needs a raise to cover up for his co-workers mistakes but he ended up doing right and refunded me the money for the install and said if I brought it back.. again I would be "take care of." Keep in mind, I get that it's "Covid" and low staff and they got my bike back to me fast and blah blah blah. The truth is the mechanics have no idea what they're doing with more complex jobs. Justin even told me that my bike is able to be shipped to Pasadena store where they "deal with stuff like this and can get my bike dialed in." I will not be a returning customer. I get that I probably don't matter since incycle is a big company who makes money regardless but it's such a shame that my favorite local bike shop has left such a bad taste in my mouth. TLDR: Scott bike dealer that doesnt know how to work on Scott bikes Shady mechanic -Bob Great customer service from: Justin, Rodrigo, and AJ. read more

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Excellent service! Stopped in with my son who had his rear tire and derailleur detach from his bike and the guys in the service department (sorry, didn't catch any names) were awesome and fixed everything in about 10 minutes. This was my first time visiting this shop and I will definitely be back for anything else I need in the future! read more

I've been looking to buy a Specialized, S-Works or Pinarello road bike. It's difficult to find my size. But they had 1 here. Drove an hr, saw the bike. Before I even try to find a sale rep, one young lady came up to me and assist me. Great store, good customer service. Totally worth driving more than an hr to shop at this particular location. read more

Incycle Bicycles - 2021 Pinarello Carbon Road Bike - Bikes Near Me - Santa Clarita, California

Just left the store! I am in from out of town and they were extremely busy, but squeezed me in to fix my bike post. Killer store, killer team. Thanks! read more

I just bought a from here haven't bought a bicycle in a while. The layout of the store is really cool very big plenty of space. Very clean and They are definitely in forcing Covid rules . Sales experience was enjoyable. Definitely made me feel welcome. The only thing I would have some feedback some would be info on the after care of the new bicycle and maybe some pointers on when to come back to service the bike and warranty information. Other then that I would definitely buy more stuff from here. read more

BEST BIKE SHOP IN SANTA CLARITA POSSIBLY BEST IN LA COUNTY! I have needed on several occasions to visit Incycle Bicycles and each time I have been impressed with their honest, expedient and exceptional customer service. They have terrific staff who are helpful and knowledgeable. They are kind to novice bikers who want to learn more. They have full stock of terrific brands, Specialized, Electra, Cannondale etc. Their bike repair doesn't BS you on repairs, they don't delay, they are honest and direct. They repair quickly (24hours Max) and have totally won me over! I will only go to InCycle for my bike needs going forward. Thank you for your terrific customer service! read more

Incycle Bicycles - Happy new biking kid on his expertly tuned up bike! - Bikes Near Me - Santa Clarita, California

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Super awesome experience. Rodrigo helped me out even though he was super busy. Will be back for my sons bike ASAP. my new fav place to shop. read more

Incycle Bicycles - My first ride after purchase!! - Bikes Near Me - Santa Clarita, California

Very Happy with the service I received here... walked in the door and was greeted by Marco... I needed to get a tire tube from an electric bike fixed... Marco set me up with the Bike Mechanic, he picked out the tube, told me exactly up front the cost of the tube and the labor...Bike fixed in about 10 minutes... and away I went. Service was great. Labor was great. Price was great. What more can you ask? read more

Great store. Excellent selection of all family's of bicycles. Lots of accessories and gear in stock.

Great bike shop! Due to COVID no one has bikes and no one is responsive. Incycle keeps a great/updated website which allowed me to find the bike I wanted. Once in-store the staff was awesome. It's a little far for me, but I will definitely be returning to support them when possible. read more

Great selection of bikes. Very knowledgeable staff and they're willing to help and talk about your needs. Definitely my new to-go place for bike equipment read more

Thanks Paul, Brandon, and Marcos for our new rides! Knowledgeable staff! Incredible service! Put on our first 10 miles. Looking forward to many more read more

Incycle Bicycles - Bikes Near Me - Santa Clarita, California

Typical chain that doesn't care about their customers. I purchased a helmet online for in-store pick up. I got an email saying it was ready so I arranged for my brother to go pick it up since he was closer. He went on his lunch break to only stand around for 30 minutes while they figured out where the helmet was. One would think if you send and email saying the order is ready for pick up that it would actually be ready for pick up. It turns out the helmet was not even at the store, it was being shipped from another location. My brother ended up having to go back the next day just to pick it up. The nice thing to do with be give a little something off for the inconvenience and time spent standing around because of their mistake. NOPE! NOTHING! I had to contact them about this issue and all I got was I'm so and let me know the next time you plan to make a purchase and I will give you 10% off. WTF you can't even give me a coupon code to use whenever I want? I still need to do extra work in order to get the discount. As much as I HATE giant corporations you are better off buying direct from manufacturer, going on amazon or better yet find a small store in a small town that you can support and buy from. Sadly these do not exist in Los Angeles. read more

Were do I take my Specialized Diverge, gravel bike to get serviced? Where else then Incycle Bicycle, where they sell Specialized brand bikes. I did not purchase this Diverge at Incycle. I had to change my 1 by crank to two, 52 and 36 tooth. I bought the all the parts to be installed. Shift cable, crank, new chain and front derailleur. I went next day to pick up my bike with 2 by... I was so excited! I was checking all the gears and it wouldn't go to big or the small teeth gears. They ended up making adjustments... went home to find out cable was not in the sleeve and no grommet for the shifting cable. It was rubbing on carbon frame... Next day after work, took the bike back and they made final adjustment with shifting, because it still didn't go the highest gear. Mechanic got the cable inside the sleeve and told me to put some electrical tape, since they couldn't find any grommet for the hole... Common! Mechanic telling me to put some electrical tape around the hole... I had blue tapes on to block the dirt from going in the frame... Not professional at all, not for $30 Took my 2018 Specialized Diverge to Bicycle John and they took care of my bike. Bike still had an issue with chain rubbing on derailleur from service by Incycle. New grommet and mechanic explained about Shimano R7000 front derailleur that it had extra click to void chain rubbing ...for $20 I will take my bike to Bicycle John from now on for any service. Incycle Bicycles still do have wonderful selections of bikes and parts for sale. This is my one time impression of service by Incycle Bicycles. Other might have better luck than I did. read more

Incycle Bicycles - Receipt - Bikes Near Me - Santa Clarita, California

LaLa is the best!!!!! The staff like always beyond professional and knowledgeable. And in these crazy times EVERYONE there is patient and friendly. I can't say enough how awesome INCYCLE of Santa Clarita is!!!! read more

That was the worst customer service I have ever experienced. We walked in and I said hi my bike was shipped from Amazon to Be built here. The guy said I don't know how to do that. And all of the workers in the mechanic shop weren't wearing masks. Check out was confusing. I got a two second fit that was him looking at my hips and putting the seat to where he thought. Then while we were standing in the parking lot an employee was doing wheelies in the parking lot on a bike a customer had brought into the shop (and wasn't present to see how his bike was being treated.) another employee joked "dang bro poppin wheelies on service bikes". Came home and checked the tire pressure it was 52 psi instead of 90 that the tires said. The chain had not been oiled at all. And there were two dings to the tire rim. Also the bike was not indexed. When I paid for a fit and for it to be ready to ride ($120) - I thought that bare minimum the right tire pressure would have been done. I called to tell them hey FYI you didn't do tire pressure and Cindy on the phone said "ya they don't do that sometimes, if you want you could bring it back." I am so disappointed and I felt so disrespected. read more

Our experience was magnificent. As soon as we walked in, we noticed the abundance of inventory. Then our salesperson, Rodrigo, was super nice and patient. We kept going back and forth between two bikes and he explained the pros and cons of each bike. Asked my husband what kind of terrain does he bike on and what he needed. Ultimately it was our choice but we loved the expertise and mastery he has in all types of bikes. We will definitely be back because of employees like Rodrigo who represent the company so well, our experience was great and we felt good spending our money at Incycle. read more

Incycle Bicycles - New mountain bike from Incycle in Valencia - Bikes Near Me - Santa Clarita, California