First time customer here. Was immediately welcomed by Miles. He gave us a very well welcome and began showing us electric bicycles. He was very patient and answered all our questions. He gave. My wife confidence to test ride a bicycle she loved and felt very comfortable with it. We made our purchase and felt confident thanks to Miles. Would definitley recommend coming here. Remember quality is expensive. This store is pricey. But not as bad as others. read more

People here are amateurs. They have zero clue what they're doing. I would never buy a bike here.. or a part for that matter. Plus Their customer service is total garbage. Go to a shop who really cares about the customer experience read more

I have been to the newhall location exploring cycling gear and e-bikes. That location has closed a while back and have been recently coming to this location, although far to see what cycling things they have there. There are nice bibs, jerseys and cycling bikes although some of them are high in price. The bikes can range from $1000 - $10,000 and even a few above $10,000 for premium features. The helmets there are higher quality but higher cost as well, the one I purchased is the FOX helmet speedframe pro. Although the helmet is pricey for what it is, its design is stellar. It costed more than a regular mibs helmet you would otherwise find online, but the features and design are what I was looking for. I have three bikes of which one of them is $10,000. The one is a Porsche bike with high quality materials. The other bike is a cannondale with drop bars used primarily for marathons and events which was $6000 at the time and lastly, a mountain bike with bullhorns which was the cheapest at about $2000. Two of my bikes are really old and needs maintenance. The maintenance would have to be done here eventually. Service was okay, some of the employees are friendly and easy to talk with, but others had average to below average personality traits that were underwhelming to face as a customer. The interior was clean and a variety of high quality bikes were inside although they had an enormous collection of mountain, road and gravel bikes over the e-bikes. Even so, their trek collection ranges from $3000 to $10000 for higher end models for basic non e-bikes. They had a glove section that had a variety of high end gloves for motorcyclists and cyclists. A bit overpriced for some of them but high quality ones with good designs. The jerseys offered were short sleeved ones which is not my style. I like long sleeved ones and their bibs also were short, none long sleeved. It would be nice to have long sleeved and long bibs as well. Maybe I didn't see it all but from when I was there they had raphe short sleeved. The brand is great just the selection and sizes was limited. The designs were also limited to a few colors. Accessories were abundant such as nightlights for front and back attachments and water bottles with gels for marathons. I would recommend coming if you love cycling or want to cycle competitively although expect to pay a premium for a good bike. I might purchase a new bike here eventually but I need to do more research specifically on the ones with little to no maintenance as it can be an issue over time. Will post more photos over time read more

Trek Bicycle Santa Clarita - Helmet selection - Sports Wear Near Me - Santa Clarita, California

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I visited this store a few months ago, Ty Clanton helped me out, I did not get to make a purchase but Ty helped me get the information I needed so I could make a decision in the future. Sadly, this location is far from me because the Trek store near me closed. If I am in the area again, I would come back to this Trek store. read more

Bought my E Bike - Trail 7 Gen 3 in Santa Clarita, Trek Bicycle ! Awesome job by Omar . He assisted me in the buying process explaining the pros , cons , components etc. , just an Amazing guy ! Kudos to Trek Santa Clarita. Arnold R. read more

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Ok I'll try to keep this short. First and foremost, the employees here, while very well versed in their craft and beloved hobby, DO NOT come off as snobby or elitist at all. They are welcoming, discerning, and helpful. I brought a bike in that needed a whole bunch of work. The work order was above my budget, and Oliver worked with me to whittle it down to something I could do, and at no point during our conversation did he make me feel uncomfortable about it. But especially today, I had to get this down and leave a review. It is my 5 year old's birthday and the guys at Trek had assembled a mountain bike for him. When I showed up today to pick it up, there was a sign in the door saying: "Power is out, closed until further notice" So of course I'm alarmed, thinking shoot my kids bike is in there and he's not gonna get this birthday present. I knock on the door, and after a while they open it. I explain the situation, and they tell me, "we're gonna make this work". Despite all computers and records being down, they sifted through paperwork and receipts to make sure I could bring the birthday bike home, despite being closed with a power outage. These guys love what they do, and it shows. If you're still reading this, and you're a cyclist in Santa Clarita, give them your business. Trek is an international name, but the employees here make it feel like a mom and pop shop that truly cares about their customers, and seeing them happy. And where else are you going to find that in 2026? read more

We recently visited TREK Santa Clarita for our first experience with e-bikes, and we couldn't be more impressed. Bikes: Largest selection of bikes in SVC - one stop all things bikes shop - highly recommended! Service: Omar, who assisted us, provided exceptional service from start to finish. He was knowledgeable, patient, and made sure we were comfortable with all the features of the e-bike before we took it for a test ride. If you're looking for to purchase a bike/e-bike this is it! read more

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Last weekend, went into Trek Santa Clarita and purchased a bike for my wife. From the time I entered the store to completing my purchase, Oliver was very informative & helpful throughout the whole process. I am going in today, to purchase another bike for myself. Can't wait! If you are in the market for a bike, highly recommend Trek Santa Clarita! They have a full range of bikes & accessories to get you on your path! read more

Trek Bicycle Santa Clarita - Sports Wear Near Me - Santa Clarita, California

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This is an excellent shop. I have found that Oliver in the service department has been exceptionally helpful. He had always been quick to diagnose what's going on and to be helpful and thorough in helping me. I think he is a real asset to this business. read more

Oliver the service manager is incredibly amazing. His knowledge and ability to help is saving this store. Ky or maybe Kyle - needs a serious lesson is human social skills. Very unhelpful. Rude. Passive. After making eye contact from waiting in line to be helped.. he prolonged his conversation as if he was at a party with a friend. He seemed annoyed that he had to help people. read more

Sam is an excellent bike tech and knows his craft well, and took the extra time and effort to get the correct part to fix my son's ebike, and did a great job! Thank you! read more

I am new to the biking world, I did a little research before stopping by to see which bike would be the best fit for me. I was welcomed by Oscar who is super friendly and knowledgable about all of Treks products and services, he paid attention to details and sized out the perfect bike for my needs. He helped me pick out some pretty cool accessories as well to make sure I look the part while zipping through trails. Great bike, great service. read more

Trek Bicycle Santa Clarita - Roscoe 8 - Sports Wear Near Me - Santa Clarita, California

Amazing guys At Trek. Oliver the manager has wonderful customer service skills. He prides himself with taking care of the needs of the customer. These guys are awesome! Definitely going to be buying more bikes from them. . read more

This somewhat new freestanding Trek store is located in an outdoor shopping center with easy and ample parking. Other things that I liked: Great parts, supply and accessory inventory. Impressive displays. Wonderful customer service. Clean and well organized store. Like most most bike stores I've visited this year, bicycle inventory was low due to the pandemic so I won't hold that against them. I'm happy they had my part in stock. I would definitely visit again. read more

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First time coming here but it was a great experience. I came here with a specific intention of buying a 2 bike hitch rack. I had called first and the person on the phone was very polite and helpful. When I got to the store there wasn't many people there but all the employees were very helpful in assisting me. The store was very neat and clean and there was a lot to choose from. Many high end bikes and electric too. Lots of accessories, shoes, helmets and tire care. I recommend visiting this store for your bicycle needs! read more

Trek Bicycle Santa Clarita - Sports Wear Near Me - Santa Clarita, California

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A fantastic experience. The wife and I decided to purchase two bikes and a dog trailer from this store after reading previous reviews. We were jellied by Omar who was awesome at explaining, showing and just being patient with us. In total we spent quite a bit but knowing the quality of bikes, the service provided by Omar and just a great overall experience made it worth it. While at the store tons of people came in to have bikes serviced some to purchase and all I noticed was great customer service. This place embodies customer service. read more

Trek Bicycle Santa Clarita - The wife's bike with dog trailer - Sports Wear Near Me - Santa Clarita, California

I had a question for them. Brought in my old Bontrager trip 3. They showed me how to clear my last ride time. Always great service.

Great customer service. Oliver and Omar has been very helpful. And gave us helpful tips/feedback that has made us decide on which bike to get. Definitely a great experience with the staff. Thank you so much read more

A friend of mine took his bike for service after an unusual clinking and grinding noise while he pedals his bike.. the shop said (WITHOUT MAKING A THOROUGH DIAGNOSIS) that the issue was a bad bottom bracket! After we demanded to remove the bottom bracket and inspect it, the shop said that THERE WAS NOTHING WRONG WITH THE BOTTOM BRACKET!! WITHOUT MAKING A THOROUGH INSPECTION AGAIN, the shop said: THE ISSUE ARE THE WORN OUT CHAIN RINGS!! FYI: THE TREK BIKE WITH ULTEGRA COMPONENTS IS ALMOST BRAND NEW WITH LESS THAN 200 MILES ON IT!! We took the bike off the shop and saved my friend a potential $350 +++ and a ton of stupidity !! Any bike guy will agree to this! The issue?? The chain is misaligned and it is a little bit off the pulley and the chain rings!! We just did a little adjustment & the bike is running smoothly.. I am concerned about this type of business practice in SCV! Just because most of us dont understand a lot about bikes that we tend to get ripped off by so called bike mechanics? read more

New cyclist, and my journey began about 3 months ago. Decided to visit Trek Santa Clarita one day, maybe hoping to pick up a simple road bike. I met Alrick, the manager and he immediately went out of his way to help me and answer all questions. He even helped me get fitted and found out the right sizes of bikes. I decided on a Trek FX, and even bought one for my daughter. During the next 12 weeks, I would buy 3-4 different bikes from this shop because I kept changing my mind and wanting to upgrade. Alrick and his ENTIRE team went out of their way to help and to ensure I was on the perfect bike that suited all my needs. Their 30-day love it or return it policy is amazing. They stand by it! I finally settled on a Trek Domane SLR 6 Gen 4. But 2 rides in, I noticed there was a problem with the Isospeed on it. So I called Alrick and he took care of everything. Unfortunately, he had to warranty the frame, which enabled me to go with another bike, the new Gen 8 Trek Madone. I waited almost a month for it to arrive but it finally arrived today and it was well worth the wait. Alrick was awesome in communication, answering all emails, and going out of his way to set up test rides on almost every single bike in the store. He even made sure his new associate Stephanie took care of me. His ENTIRE team was amazing. Humberto, Oliver, Omar, and all his service engineers treated me with the greatest respect. Totally down to earth and genuine in every interaction. They even honored my veteran status by giving me a military discount on the bike and parts. This was one of the best big ticket purchase experiences of my life. I am thankful for Alrick and his team and HIGHLY recommend this shop. 5 STARS, AMAZING CUSTOMER SERVICE, OUTSTANDING COMMUNICATION, and nothing but smiles all around. Bravo to this Trek shop. read more

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Wide variety of colors to choose from and sizes. I like going here and enjoying to see different models of TREK bikes. read more

Trek Bicycle Santa Clarita - Gravel bikes - Sports Wear Near Me - Santa Clarita, California

Great bikes and great service. People are always willing to help. Got a nice deal on bikes and the place is very cool

This place always goes above and beyond when helping me out. The staff is always super friendly and knowledgeable. Mechanics are fast and efficient. Had an issue with my seat and they fixed it the same day. Patrick is always there to answer any questions I have in detail. Cameron the mechanic will fix your bike in no time. Koby made sure I was well taken care of the day I came in to get my broken seat replaced and riding the same afternoon. Love the overall sense of urgency. If you value your time and money, this is the bike shop for you. You will not be disappointed. They'll get you dialed in read more

Trek Bicycle Santa Clarita - Lovin my Fuel EX. Climbs like a mountain goat and flies downhill like a bat outta hell - Sports Wear Near Me - Santa Clarita, California

Humberto was an awesome person. I had the pleasure of buying some gifts for the holidays. He was very helpful. He also handles the rental bikes. This store has a great program where you can rent an electric mountain bike for $100 for a day and if you're looking to try out, a bike or have a friend who wants to rent one for the day. It sure is a great opportunity to get some experience. I highly recommend Roberto if you are in need of any gear or interested in renting or buying a bike read more

Just bought a bike here. Experience was a long one but well worth it. Workers here seem to actually enjoy there job which is pleasing. Most places don't have the same feel. Glad they moved closer to my house read more

Phenomenal customer service. Very attentive and competent staff. I bought a Roscoe 8 but it wasn't for me; they gave me the opportunity to buy a full suspension bike. It was considerably more expensive but they do offer 0% apr financing for a year. Helped out to not put it on my credit card right away. I'd give these guys more than 5 stars if it was possible. read more

My rule of any five star review relies heavily on the customer service of the establishment. Each and every time I have visited Trek, I've been blown away with the staff. My most recent visit included exceptional customer service excellence by Lauren. She went above and beyond to find me a better price and locate what I was looking for. Thank you to the entire Trek team! read more

I went to Trek about 4 years ago to work on my bike and the guy messed it so bad. However, I thought I would give it another chance and was helped by Oliver. I guess the store is under new management and wow what a difference. He worked on my bike and did an amazing job at a great price and even offered to fix the messed up bike from 4 years ago free of charge to make things right. I highly recommend!! read more

If you're looking to purchase a bike this is the place to go. They will make sure you have the right bike and go out of their way to make sure you're comfortable with your purchase. I can't recommend them enough. Buy your bike here! read more

I walked in without calling ahead and I walked out within 20 minutes with a fixed bike!!! I had two flat tires and one of my tires had a hole in the inner-tube. Oliver was amazing, he was so professional, friendly, and efficient! I highly recommend coming here for all your bike needs! read more

I wish I had a Store like this in the San Diego Market. I drove over 3 hours to your location looking for a specific bike. Alasdair and his team were awesome. This bike shop actually had a quality variety of bikes to look at and choose from. I really enjoyed that they also had nice accessories and clothing available as well. Truly a pleasure to deal with Alasdair at Trek. read more

Trek Bicycle Santa Clarita - Sports Wear Near Me - Santa Clarita, California

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I went in to the shop to look at the Trek Rail bikes. Omar showed me the Trek Rail 9.8 and answered all my questions. Very friendly and knowledgeable staff. I dealt with Omar and Oliver. Great service great experience. I bought the Rail 9.8. Great bike. I would recommend if you're looking for a bike to definitely go here before you look anywhere else. read more

Horrible customer service. Walked in and was ignored, they even helped people who walked in after me...been a loyal trek buyer for years. Skip this place and support your local bike shop. read more

Just wanted to write how awesome these guys are. Went in to have my 53 year old bike serviced as a surprise for my 4 year old Great Niece's B-Day present now that she's able to ride a Big Girl Bike, and after working with Toby who showed me some ideas, to them actually Donating a Bike to her that someone was so kind to Donate to Trek. I can't tell you how excited she was, and absolutely loves it.. We will be donating it back for another lucky kid when she out grows it to keep there tradition in helping others going. Toby you Rock, Thank you again for making her Dreams come true. read more

Trek Bicycle Santa Clarita - Sports Wear Near Me - Santa Clarita, California

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Amazing experience the shop was fully stock with all 2022 Trek models walk out with the Trek Rail 9.7 . staff was really knowledgeable and very helpful setting my new EBike ready to ride !!! Would highly recommend you stop by and check them out . On the down side don't try to finance with Klarna they suck and there process and customer service suck . Just pay cash !! Or go thru your local credit union better rates !! read more

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This store treats us very well, including treating our young teenagers well. I can imagine other stores "disregarding" teens, but thanks to caring and respectful service - especially from folks like Austin and Coby - we will continue to spend our money here. read more

The TL:DR is that everyone at this store will do everything they can to ensure you're a happy customer! Back in October of 2020 I bought a not-so-new 2019 model road bike from the Newhall store as I was just getting into road cycling. Patrick helped me out with the purchase and was very friendly and knowledgeable. He transferred the bike over to the Saugus store to be looked over and 'cleaned up' to make sure it was in good shape. Mind you, the bike came with a full warranty despite it being 'not-so-new'. First off, I was very happy with the bike. I handled great and was just what I was looking for. I rode it avidly for about a month and was having problems with the seat not staying in place. It would tilt forward a bit on its own. I took it in to the store and they fixed it on site. Again, everyone was friendly and always eager to help. A couple of months after that when it came time to adjust my saddle height, I noticed something odd about the coating on the carbon fiber seat stay under the part where the seat post was sitting. The coating was flaking off and was uneven. So I took the bike back to the store and shared what was going on with Patrick who in turn shared it with the manager who in turn shared with HQ. The decision was made to replace the frame out of an abundance of caution as it appeared that the carbon seat stay had some kind of defect. Again, the folks at the store and Trek came through to make sure everything was being addressed as it should. So the new frame (now a 2021 model, thank you Trek) comes in and I drop off my bike to have all components moved over. I get a call that the bike is ready for pickup. Upon inspection of the new frame I noticed a fairly large and prominent scratch on the top tubes shiny new clear coat. Naturally, I was disappointed to see that. I pointed it out and the folks at the store were also a bit surprised since no one had noticed it. I decided to leave the bike there and not take possession so they could let me know what was going to be done about it. The new manager Alasdair reached out to me to let me know that they were going to search for a local paint shop that could take care of the scratch, but that I could pick up the bike and ride it until everything is lined up. About a week later, I brought my bike in and in two days (to my surprise frankly), it's ready. I go to pick it up, and it's as if nothing had happened. The scratch is gone and yours truly is a very happy camper. Not only that, they also fixed an issue with the front brake adjustment and front derailleur assembly. All in all, despite the frustrations of dealing with these issues, I am very pleased and impressed by the team at this store. Problems are going to happen and the true testament to good service is how you react and how you take care of your customers. I know I can count on Patrick, Jesse, Alasdair and everyone there to help. read more

Trek Bicycle Santa Clarita - Sports Wear Near Me - Santa Clarita, California

Just completed day one ride, of my new custom build Fuel EX from Trek Bicycle Santa Clarita Saugus Assume bike, terrific staff, outstand customer service. I can't speak highly enough of bike and staff at Trek Bicycle Santa Clarita Saugus Special thanks to Alasdair for making this particular bike come to fruition. J. "Old Goat" Olson read more

One star review for Oliver the service manager, he did a great job trying to help me out by offering me a new bike or frame at cost after my warranty claim was denied. However, he made comments implying I was responsible for the chain stay cracking, and "tick tock" when I asked for more time to think about purchasing a frame at a discounted price because it was a lot of money and I also need to save for another unexpected expense. I asked for my bike back so that I can take it to another dealer and have the components moved over to another frame, and he said if I took my frame back he wouldn't be able to help me anymore. So I told him if that was the case I would be done with trek. read more

If you want a seamless and stress free bike purchase experience, go to Trek! Michael helped us order our bikes and it arrived and was assembled for us within 3 business days. When we came to pick up our bikes, Lo walked us through our new bikes and made suggestions based on our needs. It's so nice not to have to worry about something going wrong and having to fix it or figure it out yourself! Oh, and they have a pretty nice patio in the back you can use! Thanks for all your help, Trek! read more

Trek Bicycle Santa Clarita - Sports Wear Near Me - Santa Clarita, California