I went Saturday morning I needed to exchange a BBQ grill I bought the night before at another big five. I found a better one for the same price after I got home, my luck the store I had originally purchased the grill from didn't have any in stock. So as soon I walked in to the store the girl at the register was very polite. Said good morning with a smile. She called her manager for the exchange. Really tall not to happy to help older gentleman. They only had one register open and I was not the only one exchanging or retuning items. The line got real big really fast. The young girl was trying hard to move the line along but was in need of help. The manager finally decided to help. He was not happy doing his job. It was noticeable on his face and tone of voice. I'm glad my trip to this store was to exchange an item and I don't have to go back again.. I feel bad for the staff that needs a job and had to put up with that manager. Hopefully he was just having a bad day.... read more

the Manager at this store ,,,WOW out touch a sleep behind the wheel... never seen anything like...i think the employees could do a batter job with out him . WOW never seen anyone this dumb and clueless. i wish i videotape him . #Doornail read more

Worse service aver !!! The way the manager talk to me was a shame !!! I came to return item completely sealed in his original box. The "manager" opens the pox and try to look for a damages .... he saw very tiny scratch and refused to refund me !!! Even when I told him that he can change me stocking fee. The way he talk to me and disrespect me was a shame!!!! No matter what that not they way to talk to a customer. After I tap the box he opened it whit a knife and left it open side of the store !!! Definitely I'm NOT recommend about this Store !!!!! read more

Today I went into the Big-5 at 510 Victory Blvd. to buy a pair of running shoes. I found a pair I wanted until I heard this person being rude to his employee's. I walked over and he was a tall, lumbering black man. He was the manager. (Didn't get his name) I went closer him to see if he would greet me. He did after I looked at him. Prior to that, one of his employees started to make conversation and asked him, "are you in tomorrow?" His response was "unfortunately" followed by a big "sigh".i felt bad for these employee's to have to work around such a negative figure. I rarely write post's or complaints but this one I felt was necessary. I would have purchased the shoes I wanted but I didn't care to be in the store he was running any longer. You can see that these employees were CLEARLY not happy. I hope a Big-5 big wig we'll see this and do something about it! I mean, look at the ratings of this place. I will go to the studio city store from now on which is always a pleasure. read more

I walked in and went straight to the gun counter to ask about some ammo I saw on sale... After waoting about 10 minutes with another guy we mutually decided that asking the cashier for help was a good idea. She called someone to the gun counter and about 10 minutes later a manager slowly made his way over. As I was asking about the ammo I was getting answers from the manager like he wanted nothing to do with me and as if I was a disgusting person for owning weapons... I was VERY turned off by his attitude and after waiting that long to buy ammo I would rather pay an extra $1 a box than be treated like that! I'm just gonna stay away from Big 5 all together and buy my ammo online from now on like I usually do. Buy my Sporting goods froms Dicks and buy my Shoes from a shoe store. No need to spend money in a store that doesn't appreciate the customers who keep them in business! Sorry i'm venting, i'm getting more angry as I write! read more

Went here to get a few things. Upon walking in I thought it was okay, small selection of stuff, kinda cramped. As I was looking around I noticed that a lot of things were missing prices... it was kinda confusing to figure out and try to compare things. I asked for help on something, they requested someone to come to my area over the intercom, and no one ever came to help me. Luckily I figured it out while waiting and browsing for so long. Pretty poor customer service and the lady at the cash register was sorta cold and rude. Not many sporting goods options around Burbank anymore though... prices are decent and they had quite a few things on sale. Which was nice. I walked out spending less than I thought I would. Over all... meh, it is what it is. read more

I came back since this place is near by my house. Several staffs used to seem just too busy to talk to each other(personal talk) so they don't even have enough time to help the customers; however, the service was little bit better than before. But still, I think it could be better than this. Products are great, and parking is nice. read more

This store looks a little crummy but I like it for the following reasons: 1) they have a good selection 2) low prices 3) the staff is prompt and courteous 4) the store is relatively quiet 5) parking is easy and convenient read more

hopeful at the sight of some reasonably-priced bicycles displayed outside the front door. let down by the usual poor customer service and spotty inventory inside. nobody knows anything or where it is, like a simple fanny pack. first guy passed me off to a second guy, supposedly a manager, whose only solution was to try and give me a hard sell on a strip of stretchy nylon that he insisted would hold a wallet and set of keys as i demonstrated to him that it was not possible. he then explained how i could just leave the wallet behind and take whatever cards i needed along with my keys and then went into some bs about using one of these things to carry $6000 in cash on a trip to nyc and his wife didn't like him taking so much money out of the accounts, bla bla bla. i should get a job managing a big 5 if it lets me trip off to the big apple with six large in a $15 nylon sock. typical big 5, they either have it or they don't. read more

Cool place.. had to buy some stuff for adult softball league but I couldn't find any shoes sucks but I found a great glove so that was cool.. overall a good experience but they need more shoes for baseball. read more

I came in for my son he wanted to shop around . Then a few minutes later my three year old told me she had to use the restroom. We ask a worker named gio and he said no we don't have a restroom . My daughter was about to pee on her self . This made my shopping experience very stressful . Then my older son ask a women worker with red hair for the restroom and she said yes right this way . When we where going around the store getting ready to leave the guy comes up to us and says try Burger King . He was a jerk. This store does not carry a lot of things . read more

Since Sport Authority and Sport Chalet both closed down this has been my go to store. It is a shame that they don't price match. They are always nice and the cashier gave a nice discount (10%) on a open item on top of the sale price. They don't have the greatest selection, but I like what they do have. read more

We were just here to pick up disc golf discs.. the manager will come around and try to upsale you.. DO NOT LISTEN TO HIM.. HE DOESNT KNOW DISC GOLF AT ALL read more

I came to this location to exchange the hiking shoes I purchased from the tujunga store. I came here during my lunch break to save time as I was leaving for my trip after work. The manager wouldn't accept the return as he felt the shoes were used. I'm not sure how else you would find out if hiking shoes are comfortable without trying them. The shoes caused the bottom of my feet to burn and were awful. Nonetheless, I went back to tununga and got an exchange no questions asked. I will never come back to this location. read more

Why is this place still in business? I thought I might find a new pair of running shoes BUT The store is a disaster. There is a lack of customer service, choice of product is lack there of and did I mention the store looks like crap? Big 5 sporting goods isn't "Big" in my book anymore. Maybe if they cleaned up the place, hired some new people and got rid of some items that probably get purchased elsewhere..... I will bring my interest back. As for now, I will be wandering through sports authority and sports chalet in Burbank. *shrug* read more

Had great service in the hunting dept. They were out of a sale item that I wanted. Said they would have more in the next week. So a week later I came back and they had the item in stock but the sale had ended. The store manager made it right and gave me the sale price. Thank you. Service always makes the difference. read more

I went to the store today and I was trying to buy a knife and Frank was helping me out but had an attitude problem he probably didn't get laid last night and that was the issue, people like Frank should not work in customer service as manager especially. Since I was a kid I remember big five was the store that I could always go to and buy All my outdoor equipment but today I had the worst experience I believe the victory big five will soon close due to customer service being zero. If there was zero stars I would give it to Frank because he deserves nothing more than zero. read more

My friend and I went to go buy a ping pong table here because it was on sale, after we get it home we realized that this table wasn't the easy assembly it was advertised. We went to return the table and we were met with some of the worst customer service anyone could imagine they were very reluctant to accept the table back and the manger was very rude to us. Unfortunately it's now the only sporting goods store in Burbank. read more

You want to see what the crappiest department stores in the US looked like 30 years ago? Go into any Big 5. I recommend this one in particular because not only have they preserved the horribly antiquated layout/design of stores which have all gone out of Business (Mervyn's, JC Penny, Montgomery Ward, etc.), but it's messy and disorganized to boot. Anyhow...on over to the gun counter. I squeeze my way through the maze of shit all over the place and find two employees behind the counter talking. One guy was getting ready to go on a break, but took a special moment out of his busy day to ask about the 'bonus' the other guy (who reminded me of Dwight in "The Office"--I think his name tag said BRIAN) was getting. Dwight confirms that the rumor of his big bonus are, in fact, correct. And then scuttles around a bit before saying, 'yeah, it's for $30,000'. Silence followed. Then he qualifies his statement with 'you know, I'll just get my part of it, not the whole thing, not sure how much'. The conversation continued. All while I was standing right there, 2' away, staring right at him. Perhaps he thought I was impressed, too? Not sure, but fortunately I had been prepared for absolutely horrible customer service before I walked in (thanks Yelpers!). I'll cut the cashier some slack for nearly doing the same. Her "I cut my finger yesterday" story was at least graphic and interesting." In any case, if you decide to stop by--whether it be tomorrow or in 2034--rest assured that 1) it'll still look like hell and 2) Dwight will still be working here, doing his best to ignore you. read more

Maybe I came at a good time around 11 a.m but I was lost looking for this pair of shoes. A employee helped me out and others around the shoe section as well. Another employee checked on me as well I was over all very satisfied and happy with the guest service and it's a bit pricey but you pay for what you get. read more

Staff is nice. I've come in here quite a few times on my lunch break to pick up some items and it's always quick. No need to wait around or deal with long lines. read more

Always packed to the gills with merchandise, I find Big 5 trying to do too much in such a small space. It's like walking into a hoarder's house with something squeezed into every nook and cranny. That's true at this location as well as my "local" store in Thousand Oaks. Big 5 does have quite a selection, but rarely do I find what I need. What's up with that? Aisles are cramped, but prices are good if you do actually find what you're looking for. I have to admit that I enjoy shopping the bigger, roomier Sports Authorities or Dick's when given the choice. Perhaps a little more pricey, but certainly more comfortable. read more

Not the neatest or most organized Big 5 I have been to... They need more staff for the cash registers and to help for anything you need.... Needs improvements read more

No adult skate helmets. You sell sporting goods right? I guess your concept of "sales" is to tell me that Sports Authority should have it. If I had wanted to go there, I would have. Sporting goods should be one stop shopping. I should NOT have to go one place for pads and another for a helmet. My husband bought the pads but frankly I wouldn't have. Either carry the gear or don't but don't carry half of it. read more

If you're looking for decent price sports gear, I usually find it at big 5. It's great if you're on budget.

Big 5 has all the major brands in sports equipment and attire. The store wasn't a mess but it wasn't the easiest to navigate either. It seemed like there weren't specific sections for clothing so men, women, and children were all mixed in together. Overall not a bad experience and I would visit Big 5 again. read more

#big5 #burbank, great, smaller chain sports store that carries some niche stuff I could not find at the other local larger chain stores

Absolutely HORRIBLE customer service!! The staff is beyond rude, lazy, and inconsiderate and the store is a mess! I will be taking my business elsewhere. read more

I am being generous giving 2 starts.. no help.. finally help that was helpless and so did not want to be there.. never enough help or desire to work. I must blame management read more

I Just bought a short for 25 dollar which had whole in one of the pockets and I didn't see. Brought it back with receipt after 5days and they denied changing with a new one because I took the tag from the item eventhough I had the receipt . I will never buy any item from this location. They are not reliable for their mistakes. read more

Very terrible service , the n the lady cashier n also MANAGER too !!! I have perchase some tools from them n the serve me with bad attitude while I was there . After I went home I realize I wanna change the tools . So went back the next day n channge my tools , as I went in there I met up with the same mean chashier lady . I gave her the receipt n she scrunch my receipt n threw it aside rudly , n the worst MANAGER was there I past my tools over they place the tools rudly like throwing it on the counter seems like I was giving them trouble ! I never met such rude sercive in my life ! If i would give it a 0 for the rate I would ! Crazy ppl ! read more

Staff seemed a little more than unhappy to assist. We went to look for a bike this weekend, and they had a bunch locked up in front of the store, when we asked someone about checking out one of the bikes, we're told "we don't sell floor models" that is not what I asked, I asked to check out on of the bikes, I'm not buying something I can't sit on and check out.... the sales associate just looked at us like "what, I have to unlock these?" and the response of having said they could unlock the bikes for us to look was so unenthusiastic, I said I didn't want any one to be put out of the way for it, and we proceeded to leave without seeing anything. No one greeted you when you walked through the store, no one wanted to offer help. Thanks any way.... read more

As mentioned before customer service needs a lot of work but they seem to have most of the fishing and camping essentials that i need so i come here often. read more

I'm not a big fan of Big 5 stores but they were having a huge sale so I went to get what I needed. They were nice but the cashier was a little unexperienced. Luckily the manager was right behind her and was able to help me get what I needed and be on my way. If you have to use the bathroom you have to go through their employee area passed a lot of merchandise and into a one stall bathroom that has no toilet paper, no seat covers and barely enough paper towels to dry your hands. Did I mention, no soap?! read more

This Big 5 has terrible customer service. First, I asked a salesman if they had other tennis gear because I didn't see a display by the tennis balls. He asked what I was looking for and I said, "Tournagrip for a tennis racquet" and he said "No, we just have what's on the rack" and pointed to the display. He obviously didn't know what he was talking about because the item was hanging right in front. I then went to a glass display case intending to purchase a $60 pair of sunglasses for my husband. There were two salesmen behind the case, talking to each other. Neither asked if I needed any help, and walked past me to another part of the store. There were only two other customers in the whole store and out of the four employees only Kalie, the cashier, was nice, helpful, and kind enough to apologize for the others. It's too bad The Sports Authority up the street went under; they were so much nicer. Burbank is stuck with this Big 5 read more

The store is one of the worst in the chain. The manager "Jesus" is immature and clueless. I hope the other stores are better staffed?

Very cool store with different type of sport stuff! We went there to buy winter clothes for mountains. Good quality and reasonable prices. But there weren't many colors to choose. Can't wait to try everything I bought on the waterproof test with snow!! Recommend it to all sport lovers! read more

This place is usually a mess. If you need something in a pinch then go for it but if you have time to shop, do it online

Well it's a Big 5 I don't expect the most fantastic service in the world, and everyone makes mistakes, but so far I myself haven't had a bad experience, I usually come to buy boots on sale and some shoes, knives, and I bought a shotgun and 22. rifle from here about a year ago, the employees helped me out, answered my questions and everything went pretty well. No complaints here, that's about all I have to say. read more

Their shoes were spread out all over and not in the boxes so I had to spend 45 minutes digging through until I found one pair in my size I thought The last of the kind. But when I tried them on one was an 8 and another a 7. I told them I was fine with it. They refused to sell them to me even though the computer showed it was the last pair so there was no way it could be rematched. They would rather throw them away. Should never have pointed out the problem since I was in desperate need of water shoes. Boxes filled the store, making difficult to go down aisles and find anything. Definitely better locations. read more