The El Segundo location of Big 5 Sporting Goods seemed to be more of a miss than hit in this visit. Though I arrived with almost an hour still left before closing time, the staff seemed to maybe want to already be on their way out. Several loudspeaker announcements of, "We will be closing soon," rang out, even with 45 mins left available. Many of the racks were out of order and rather disheveled. I was also saddened to find that many items were sold out in needed sizes, with only larger sized items still available. One item that I needed was a small wrist brace, but only one was available in that size with the others available in Large. I did find that the brace was good for the value, but was still put off by the state of the store. Also, the staff was chatting around the floor a lot, leaving me waiting at the register for several moments without assistance. Hopefully next time will be better. read more

Big 5 Sporting Goods - Sporting Goods Near Me - El Segundo, California

Big corporation and they don't have a restroom for customers, insane that they can't have a bare minimum standards

The red headed chick that was at the register today 6/12/25 was super rude! She has zero customer service akills doesnt even know how to greet a customer as I walked in. I said hello to her twice, waiting for a greeting and a basic ," how can i help you?" Or "may i be of any assistance!" Nope ! None of that ! Not even a reply when I greeted her! Please retrain her - she needs it. The other girl that was with her , dark curly hair- she was nice and helpful. read more

Was extremely disappointed with the quality of hiking shoes I bought. I used them less than a month for walking and tread fell off in less than a month. Had the receipt and tried to return. Angela the store manager was incredibly unhelpful. Would have left it at that if she was not so dismissive. She recommended I call BigFive customer service. It felt like I was getting passed off. read more

I went the other day and service was great! I went in for a football and the customer service was amazing! Wade was the one who helped me out, he was patient, and gave great advice. I wish to see him next time I go to this location! :) read more

It's the Season!! Ok Spencer, I can not thank you enough for helping my Mother and I tonight. This is our 3 Big 5 and my Mom was on a mission!! You made our day and worth our drive here. Thank you so much for all your help and making the coupons work!! Big 5, give this man a raise!!! Amazing Customer Service!! read more

Big 5 Sporting Goods - Entrance! - Sporting Goods Near Me - El Segundo, California

I have been coming here for many years and have consistently received the worst service . The last time I came here the manager was so rude that I have never returned because of his nasty attitude . Not sure if there is new management, but today the service was excellent . Shawn in the shoe department was very helpful . He immediately asked if we needed help . He made suggestions and even went out of his way to show us options in other departments. He waisted no time in getting the shoes we wanted . When we checked out, Eric was quick to help us . He was very nice and made the check out very quick . This has been the very best service I have ever received from a Big 5 in the many years I have been patronizing this business. Thank you Shawn and Eric for exceptional service this evening . We will definitely be back . read more

The store has a variety of items. It's like a Modell's from the East Coast. I came for a yoga mat. It was a bit pricey for what it is but does the job. Store was empty when I came here. Get what you need and go. read more

Lots of selections for many sports. The service is good as they try their best to help. If they don't have something, they can check there other location which I went to also to get rollerblade to get back into street hockey. Value is okay, but I mean it's new products and branded! read more

Only sporting goods store I shop in. Their competition has prices through the roof and Big 5 always has good deals and wonderful coupons. Went in for an item or 2. My coupon offered $5 off. Expired coupon had 10% off, which would have saved me $9. Manager looked at it and said 'yes'.... 10% off it is! I appreciate stuff like this. read more

Came in to buy ammno. The girl refused to sell the ammo even though I had my ID...And YES it was a REAL ID with the star. Better off going to walmart. Big five employees don't want money lol. read more

The good thing about Big 5 that makes it better than Sports Chalet, or Dicks would be their sales. There are always sales on shoes, sports equipment, and other stuff in their circular. What I like about this Big 5 however, is that there are always GOOD deals on their Tennis Rackets. For some reason I love Tennis Rackets. They're so nice. I don't play too much Tennis, but I like Tennis Rackets. Parking: There are lots of parking in front of this Big 5. Also, not too many people shop here so it's not too crowded. read more

Something missing! Purchased a tent on sale at the end of the summer last year. Fast forward to this summer and the first time opening the box. I had a barbecue, which was the perfect time to use the tent. The tent was taped up and missing the top shade piece. It's not cool when you open the box thinking you are about to use a new item! I went into the store today to I inquire about returning the tent. Was told that they may be able to assist. I will need to look for the receipt or the charge on my credit card. I also went in today for a pair of water shoes that were on sale. When I got to the register, they rung up a higher price. I told the cashier that I believed the shoes were on sale. I waited on her to respond but she didn't say anything. I opened my phone to find the advertisement while she looked forward with a blank stare. I took a minute to figure out that although I had the same brand, it was a different shoe and not on sale. The cashier not responding was a bit weird and rude all at the same time. If I were the cashier, I would have merely explained the difference in the shoe and that the particular shoe I chose was not the one on sale at this time. Maybe I'm expecting too much! I like Big 5 because they have specialty items in a wide variety with good sales. However, if the items are missing parts and customer service is lacking, I will find another store to handle my needs. read more

Very bad customer service I went in at night time to find some sleep to protect me from the Sun I was trying to see which ones are good. There were five employees about three to four feet away from me they were just talking about schedules and having a good time. I know they notice me struggling after they were done chit-chatting for about 5 minutes none of them came to help me Don't know if it makes a difference but all of them were young. That's why a lot of people order stuff online because customer service like this read more

Wonderful place and location ,parking is OK the only thing is that the line had like 20 people in it and only 2 cashiers and they were nice but why wouldn't the manager have come help them out after all we are spending money. i bought one of the most expensive tennis raquest,balls and socks so I dont want to wait the line barley moved again its not the cashiers fault they must be nice make small talk i get it but Manager should be aware he was near the gun counter so he could see anyhow this store has lots of great things and I really love my new tennis equipment.. read more

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Great customer care!! Great sale prices David the manager is excellent with helping you get what you need!! Keep up the good work big 5 read more

Aside from a pretty sad selection of soccer items for youth, we couldn't get anyone to help us with the items they did have. In a nearly empty store, we asked the cashier to call for assistance twice. After continuing to wait we just left. read more

So decided to try another big 5, since my bf wouldn't accept that my Sasquatch feet were not feeling the Asics at the Torrance location. He was convinced I would find a good pair in El Segundo where he bought his... and he was right, now I owe him a Gatorade lol. Browsed around the shoes and immediately found another version of Asics and new balances that I thought had good quality. The associate David kindly let me know if I needed any help to just call him. He ended up having to help someone else by time I needed to try on a couple pairs but another associate Caesar (hope that's how it's spelled)also kindly assisted me. While I was trying them on, they would check up & ask how they were fitting. They also were talking about the world cup series and my bf and I got into the conversation lol Caesar and David were def on top of it, aiding every customer in a professional, friendly manner. So the amazing service doesn't end there. Lol I told my bf I'd meet him at the register while I asked for the shoe associates' names and when I walked up to the register, Jenny the cashier was commenting on my bf's tee, which made me laugh and she had a huge smile. While we were paying, there were a couple guests that were leaving and by the exit, there was an employee William who asked if they found everything okay. They told him they couldn't find anything in size 14, and he informed them of other locations that might carry a broader selection and was genuinely trying to assist them. Before we left, I had to tell Jenny that this Big 5 has superb service! Doesn't hurt that we found the Asics we were looking for and my bf ended up buying a pair of Nikes and a set of hiking boots for myself, which we didn't plan on purchasing. 3 good quality shoes for almost $140, sounds good to me! This is the only Big 5, I will most likely be buying all our future shoes/gear from because it was a lasting impression. Great experience from beginning to end! read more

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This is my favorite local Big 5. Reason being is that's it's pretty large and organized. Every section is separated in a way that is visually appealing. I'm always able to find what I need without bugging the sales associates or employees (who are usually scarce in Big 5 retail stores). Parking is plentiful. Prices are usually much better than at competitor sporting goods store. Always check Big 5 first. If you join their email program, you will get a 10% off coupon. read more

*This is my first review as a Yelp Elite! (: I convinced my mom to drive over to this Big 5 last night after dinner since we were in the area. I just wanted to take a quick peek and see if they had the LA Kings t-shirt my boyfriend wanted. Its been a few years since I last set foot in this store so I truly forgot how spacious this place is. Its so much bigger than the one in Torrance! They have tons of merchandise and its all neatly displayed. It took me a little while to find where their fan section was (since it wasn't marked or near the front of the store like at other Big 5 locations) but I did end up locating it, towards the back of the store near their shoes. The Kings section here is VERY limited - they only had one style of t-shirt, a fleece blanket, and a mug. Pretty disappointing, but I have to give them some credit since the t-shirt was exactly what I wanted and they actually had the size I needed! It was right about closing time when we came in so there were only two employees. The girl operating the cashier was very friendly. Definitely a successful trip to Big 5 this time! read more

Big 5 Sporting Goods - Pretty spacious store - Sporting Goods Near Me - El Segundo, California

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Terrible Management, Spencer, Luis and the 2 girls are good people but EVERYONE ELSE it's NOT. Unprofessional, really rude and disrespectful specially Kyle and William. Some don't have what it takes to be a manager or leader. read more

Excellent customer service! They went above and beyond. Had everything I needed and offered expert recommendations. Will definitely shop here again. read more

Lots of goods to cover most sports. Big 5's tend to be smaller and stuffed with products. This location is bigger than most of the others. They have a good, helpful staff that's easy to find when you need them. You'll find some good weekly sale prices just by walking in. read more

Great place to go for sneakers (does anyone still say sneakers?) or walking shoes. Occasionally there are some discount coupons available through their website or if you sign up for their email. Last time I was there, the woman in front of me had a 20% discount coupon on her phone. Note that these coupons are not valid on everything in the store (mostly good for all-age-group-sports-equipment, if you know what I mean). If you find a shoe you like and it's not on sale, wait a couple of weeks and it probably will be. One thing I don't like is how crowded all the sections are with racks all over the place. Definitely feel like a mouse in a maze, and in most cases, never finding the cheese. But, if they have the item you like and it's on sale, it's usually a great deal. Good luck! read more

I called to make sure they had what I needed specifically asked for 10lb olympic plates and they told me that they had two so when I went in they gave me two for 5lb plates. I get why they have bad reviews. Diligence was not taken and no one seemed to care I didn't even get an apology. I'd suggest going to another store. read more

Not sure why this place has a crappy rating. Yeah, the place could use some TLC and reorganizing. Once inside, there is a sense that the whole presentation and setup has never changed since they opened. Either way, the staff is nice, they have a decent selection, and the cashier greets me well enough. I come back all the time. Been here for maybe 30 years or more? read more

I just purchased an umbrella this evening and watched the store manager tell a customer "he was lying" about a receipt . From what I could tell the customer provided the wrong receipt by accident and just needed to sort through his other receipts to find the correct one. I over heard the manager use the word " liar" twice. The young lady who assisted me was GREAT I think her name was Elizabeth. My suggestion would be that the store manager use a better choice of words or give the customer a chance to get his act together. Calling someone a LIAR is very harsh without knowing all the facts :( Would have given 5 * but after witnessing that interaction it is 3 read more

Better variety of womens sweatshirts than Dicks sporting goods. Great colors and namebrand variety like :#adidas, #fila, nike and always a special going. Highly recommend! read more

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I called before going, I ask if they had anything for Golden State Warriors, shirts, hats etc. The lady who I spoke with didn't have a clue who that team was and what they had in stock. She left me on hold and completely forgot about me. I was put on hold for about 7 mins until I got upset and called back like dude, what the heck? Apparently, she couldn't find any of her fellow associates to help her. So you leave the customer hanging a length of time? I'm glad I didn't waste my time going to the store. If she couldn't find her associates to help her...I wasn't going to either. And it turns out, they had nothing for the GSW. What a simply answer to my question that could have been if the lady would have known her job a little better, smh. Disappointed but more annoyed for the awful service over the phone. read more

I would Like to thank Brad and Judy for the great customer service last night. I was looking for some golf shoes that were on sale and I could not find any in the size that I was looking for. The sales person in the shoe department showed no interest in helping me locate the shoe in me size by checking in the back and just checked the shelf stock. I went to the front check stand and was greeted by Judy and Brad who went above and beyond to try to locate me size in the store before sending me to another location. After several attempts of going back and forth from the front of the store to the shoe department in the back of the store, Brad was successful in finding my shoe in my size. Judy also gave a great effort and called the location of my choice and also was successful in locating a shoe in my size as well. Thank you for the great Customer Service read more

Variety of stocked items in every dept. I went to the fishing dept. looking for a specific bait and paced back and forth about 4 times in the same aisle.... none of the employees approached me and asked me if I needed help. Again, these were young employees running the place. Meanwhile, I continued to look and found my merchandise, took it to the front counter to ring it up. The yound lady had no smile on her face, she looked kind of "fed" up or had an attitude as if she wanted me to get rid of me so she can go to break. At the end she told me the total price and never offered me a bag for the merchandise I purchased. That place needs a matured adult supervisor to that place or else they'll lose business. read more

This is the biggest and most well stocked Big 5 I've been to. Of course I don't live in the area and my local Big 5 is about 1/4 the size of this one. We were on our way to Long Beach to drop off my little brother at LBCSU and were on the hunt for a small board for him to use at school. We ended up coming here and found the one he wanted on sale, score! I also picked up couple of Nike workout shirts that were on sale as well. Overall good trip and great customer service at this location. read more

Small, old looking and scuzzy BUT they have a great selection and I found lots of high end items on markdown. The big plus though was that on a Sunday afternoon there was plenty of friendly, helpful staff there which is different from most other stores where you can't find anyone to answer even a simple question. One employee even helped me search for the right color and size socks and didn't give up until he found them. Whereas I'm normally made to wait WAY too long for someone to unlock a dressing room I was able to get in right away. Plenty of parking too. read more

I guess this is a decent sporting goods store, but the employees! They seem so sad, uninterested, and not very knowledgeable about sporting goods! Are they zombies? Or perhaps underpaid? I don't know. Management should stop forcing the men to wear neckties and start forcing them to know/care about their merchandise! read more

Always love the service and Will is awesome! He is so good with the customers and goes out of his way to be personable with us and knows everyone's name. Will is amazing! Big 5 Hawthorne/El Segundo. read more

Excellent customer service. Immediately helped and was patient. I get emailed coupons which make this place pretty inexpensive. Grateful to have an in person sporting goods store so I'll keep supporting them. read more

this one is the superstore way bigger than the Torrance one. Good selection of stuff. Lots of parking the only downside is getting help basically if you are looking around for someone to come help you it rarely happens you'll have to get their attention to help you. read more

rude and worse customer service ever! not even trying to help you with anything!not going back here again

Came to purchase the chevron park movie tickets this weekend. A man who looks like a manager said "Hi, have you found what you looking for?". And there comes his employee explaining about her problems. He immediately stopped talking to me or helping me. I was standing there for 3 minutes looking at them discussing their internal issues. Another couple minutes passed, there was another cashier calling me from the other side. So, my point is the manager on duty failed to assist me. read more

We went in looking for the cornhole game. For some reason, every store we called in the area specializing in sporting-goods, didn't have a single employee who knew what that was. they just acted like I was crazy and Wednesday or even hung up on me. When I called this big five, they immediately transferred me to the right department. The person who answered me exactly what it was and waited for us to come into the store. When we got there, he showed us where different options and we were quickly out of the store with her new cornhole beanbag toss! read more