Chanel is so amazing, she was extremely professional, helpful, patient and not to mention proactive! I will definitely be coming back to shop here, hopefully Chanel is working! read more

Love this store I am some what of a sneaker head thanks to my children. The store is always nice well organized the staff is very friendly. A wide variety of stuff to choose from. Will definitely recommend and return soon. read more

Very helpful sales person. Bought 3 shoes for my daughter, my cousin, and myself. Located at the mall, towards target entrance. Variety of selections. 6-25-2023 read more

Shoe Palace - Shoe Stores Near Me - Lakewood, California

I ended up getting two pairs of shoes. An amazing young man helped me and my wife out. His name is Vicente. Great man and very polite. And the price was well worth it. read more

Shoe Palace - My new shoes - Shoe Stores Near Me - Lakewood, California

Just got out of the store with a great purchase and Rebecca totally went above and beyond for me, they didn't have it on the floor and she found the size I needed. I totally appreciate her help and will be coming back to shop with her. Thanks Rebecca! - that guy with the green jacket and camo hat. LOL. read more

Shoe Palace - Hoodies and jackets! - Shoe Stores Near Me - Lakewood, California

Date of visit: January 20, 2024 (Saturday) Verdict: This branch has the WORST customer service and store policy on any retail establishment that I've ever encountered. Recap: I purchased a pair of Jordan sneakers. I wore them on January 19 to discover that there was a defect on the right shoe. Something is protruding inside the right medial side of the right shoe that actually left a lump on my right foot the size of a large facial acne. I was already out of town in San Diego so I had to bear the pain until I got home. :( Next day, Jan. 20, we went to Shoe Palace (SP) at the Brea Mall. My wife had an appointment at Nordstrom so it was perfect that the mall had a SP branch as well. I spoke to the SP Brea Mall manager and he said it's no problem to exchange the shoe. Unfortunately, they didn't have my size in stock. He looked into the stock gadget and saw that the SP Lakewood Mall had 3 of my size in stock. Perfect! From the Brea Mall, we head to the Lakewood Mall. I met a young guy at the checkout counter and told him the story. He said that I couldn't return nor exchange the shoe since they are now considered worn. He even suggested that it's probably my socks that caused it. LMAO!!! I asked for the manager. She basically stuck to the same story. I told her that she can just exchange the right show, if possible. Still a no! I asked her what should I do to these defective Jordans since they are useless to me and I basically threw away my hard earned money into the trash bin. She said to give them to charity. LMAO!!! Let somebody else experience the pain LOL! I told her that their store sucked and that their store policy blows. As I walked away, she said "Have a good rest of your day." - - - Who the eff is going to have a nice day after such BS. SMH. Again, I was NOT returning the shoes and asking for a refund. I just wanted the defective right shoe exchanged. I visited the Footlocker next door and asked them if they would have exchanged my shoe knowing the background story, their answer was "OF COURSE!" read more

jesus was a big help, was looking for a certain item and helped me order it online. been looking for this item for about two weeks and Jesus found it for me. thank you Jesus!!! read more

The manager JESUS is amazing! Yesterday was a tough day for my family, especially my husband so i went in to purchase a pair of Jordans for my husband to try to cheer him up and it was one left in his size but it was on hold for someone. Jesus went above and beyond to see if they were still getting the shoes so that he can sell them to me if not. I waited until he got a call back with decision and ended up leaving with the shoes! Jesus did what others would not do and made that call to secure the sale and customer satisfaction. I will definitely return back to the store just because of his service and others should follow his lead bc I am now a customer for life. read more

I'm a bit sad because I can't remember the log in to my old yelp but this visit was so good I created a new one just to shout this store out. The staff at Shoe Palace NEVER disappoints. Everyone is so helpful and nice when I come here, I told them the service is better than Chick Fil A and I LOVEEEE Chick Fil A y'all Jocelyn, Paul, Bryan, Tyus and Austan answered all my questions and helped me so much, love them! I'm big on good customer service and they gave me GREAT customer. This is definitely my FAVORITE Shoe Palace read more

Shoe Palace - New shoes for the family - Shoe Stores Near Me - Lakewood, California

This was one of the most greatest customer service experiences for me. I went to 2 two other shoe stores and both had horrible customer experiences. In this market customer service is what drive sells. When I walked into Shoe Palace I was encountered by this warm greeting by a gentleman by the name of Austan. He asked us if we were finding everything ok. He even offered to bring some selection of shoes out so we could make a better decision. I ended up purchasing 2 pair of shoes for my daughter and son. Austan is amazing at making a connection with the customer and should be on a path to management because he should be educating other on his expertise. Please keep doing business this way it keeps customers coming back. Lastly Austan made me feel like family I'm grateful for this experience today. Keep Austan he is a keeper. read more

Shoe Palace - Shoe Stores Near Me - Lakewood, California

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Went in to look for a particular type of shoes in a specific color, which the store did not have. But employee JADE was super helpful and patient. read more

Great experience! Walked in Ellis was the first to help with my shoe exchange, went above and beyond to help find the size I was looking for. Went to some others stores to find the size with no success. So I came back and was greeted by Hebah who was very courteous and went out her way to help me find a replacement shoe for me daughter. When I checked out Austan was amazing and even sold me a proi really needed. Overall service was amazing and I'll be back! read more

It was closing hours, and my son and were desperately out of time to exchange our merchandise. The store associates went above and beyond, especially Juan, quickly found some great kicks for my son. His services were outstanding!!. I love shopping at your store, and definitely have earn our loyalty. Thank you everyone at your store. read more

Lazy ass employees just standing and not helping worst customer service. I came ready to buy but they're just standing around not doing anything but talking to each other! read more

I definitely recommend this location better than Cerritos mall. The manager at Cerritos mall doesn't have any customer service etiquette. Thank you guys for helping us! I appreciate you guys taking your time to listen on our concerns. read more

Ellis is the best! See him if you need anything. Super helpful and professional and went out of his way to help.

To day went in and picked up some great shoes and I was met with some great customer service from Olivia she was awesome and made me feel good about spending my money Shot out to Olivia you are awesome kid Thanks for getting me right read more

Soon as I walked in, I was greeted by Elijah! He was very, very helpful! I was in and out! Service Team was great as well! They have a great selection here! -Dominique read more

Shout out to Olivia she went above and beyond to make sure we received the UNC's on the release date

I've been coming to shoe palace every other week to get some new personals I can wear out in the summer. I was greeted by one of the workers Jocelyn, and she helped me pick out some new heat that fits me best! She's always approaching new customers in the store and always offering to help whoever no matter how busy the store gets! If you ever need someone to point you in the right direction, she is your person! Thank you Jocelyn! Thank you for getting me some heat for the summer!! read more

This lakewood location would be betterr if the manager actually care bout his store and rehired poeple that actually want to do their job. The 2 girls working on cash register have an attitude . You have poeple coming in the store to purchase items no one want to buy something from a person giving them attitude for no reason! It says alot about the manager!!! Go to the cerritos location better workers are a bit nicer their. read more

Never coming back here again but I will be returning all the items I brought. Soon as I walked into the store the vibe was off I got no help what so ever and when I was looking for stuff this short Mexican lady that's young with blonde hair told me that anything that has the metal detector I can't get because the thing to remove it is broken. First of all I never had of nothing like that I still got some shorts that had it. The crazy part is she was dragging it still acting like it doesn't work and when it was time to get cash out she put all the things I brought into a basic small bag not the shoe palace bag I usually get all the time when I buy. Anyways this place sucks the workers sucks everything about it is trash. read more

Not a fan of any show palace location, bc the employees always front like theyre better than you..and so they dont care to help you the way they do at champs and footlocker. Ellis is a good one to keep around though! read more

Definitely coming back great variety and super fast and great customer service Jocelyn was super nice and helpful answered all my questions and helped me pick out the perfect shoes for me and my kids best customer service compare to any shoe store I've ever been in! read more

Love the service that was provided by heebz aka money heebz! She helped us find a great pair of shoes and some amazing clothing. Other than that her energy was off the rails, so energetic and a genuine person. She definitely uplifted my mood while walking into the store. Overall great service keep up the good work! and yall let me tell you she deserves that bonus.! read more

This was the best store experience I've ever had. Austin was super helpful and nice. He looked out for me while looking for shoes. He even went down and on knee and put the shoe on me. I've never felt so special in a shoe store lmao. This man deserves to be the manager Forsure! read more

Was helped today by aelynn she was so helpful they didn't have my size in the color I wanted but she brought out other options and I ended up buying these really cute crocs she went above and beyond and Eliss was also very helpful and nice such great customer service at this location read more

worst customer service very bad immature pathetic girls did everything they asked and just try to laugh at my face seriously we should all be trying to in power over self and other women whats right is right what's wrong is wrong we all know what is right to wrong and these go girls were unfair read more

Shoe Palace - Shoe Stores Near Me - Lakewood, California

I literally just left . Just amazing customer service from the phone call to entering the store. Fernando & Kat was so helpful . i was skeptical of coming in cause the size that he had left was gonna be too big but he convinced me to come anyways. Let's just say i left with a bag of shoes in my hand. Hands down clean and just efficient. Will def come back. read more

This is the best shoe palace around, no lie. Juan and his coworkers really are a great team. They embody integrity and helped facilitate my visit here. For sure gonna keep giving my business to this shoe palace read more

Shoe Palace has a decent cross-section of shoes, but what about customer service!? I stood around with a shoe in my hand and couldn't get anyone to help me, even though there were three employees behind the counter... After fifteen minutes of frustration, I went home and bought something on Zappos.com instead :-( read more

My son received a Visa gift card for Christmas and we went into this location today to use it to buy a pair of shoes. When we went to pay I handed the cashier a Visa gift card and the sales associate says, she needs to ask her boss if she can take this. I asked why when the register has a Visa sticker, clearly stating they accept this form payment. The sales associate walks to the back with the gift card, and comes back out saying her boss says she can't accept it. I asked her why and she said they got an email from the District Manager stating they can't take these types of cards. I then asked if it states in the store policy or to show me something in writing that states that. She attempted to call her DM and they didn't pick up. Now I'm confused, you accept Visa but my card is no good here. I asked to speak with her boss and comes out and he says the same thing and when I ask for the policy that states it he says, he has a bunch of emails he'd have to go through and he doesn't have to show me. Really? So you accept Visa but can't give me a reason why I'm unable to use my card. He walks away and also tries to call his DM and he didn't get in contact with him. The manager comes back out and says, Just this one time I'll I'll accept the card. I know where I won't shop to purchase shoes in the future. After looking at my bank account they charged my debit card for the FULL amount and my Gift card is now at a zero balance. The sales associate Amanda and boss completed Fraud. I'm filing a complaint with the BBB and waiting on a response from corporate. read more

Black dude with the long hair, very rude, disrespectful, and unprofessional. Made me feel unwelcome. He should probably be put in the back sorting boxes read more

jocelyn did a great job at helping me find a pair of personals for my collection, she was very quick to go get my pair I didn't have to wait long, she has great customer service also great energy and I will be coming back thank you jocelyn! read more

Shay is a wonderful girl, I am a preteen and let me just say she is amazing I had so much fun we have so much in common! We both like fashion and she should be manager and get lots of money and be rich -Talia 11yrs I just have to say Shay has exceptional customer service, she actually made me feel good about spending over $100 when usually I sweat and contemplate before purchasing lol. Thanks Shay!!! Keep up the positive bubbly personality!! read more

I am in shock right now (well, not really but for dramatic effect for this review I write that). I went into SHOE Palace and was so pleased with the selection for both adults and kids. When I told the sales person that I needed shoes for my 3 boys I also told her I didn't quite know their true sizes and needed a measuring thingy. She blankly and yet quite rudely answered "we don't have shoe measuring things." (with the "duh, didn't you know" attitude to go with it). SAY WHAAAA?? . A shoe store (with SHOE in the title) doesn't have a way to measure your feet? I swore she was joking (which is not a funny joke, now that I am thinking about it). As I asked if she was for real she rolled her eyes and said, "Um yeah we took them out of the store because people were complaining that we weren't measuring them right.". I still think she was jerking around with me. What the heck? That is truly absurd IMO. Yes I realize many people know their sizes, and size doesn't matter in most cases (enter bedroom joke here) but for many of us we would like to know our shoe size... I digress---- actually wait...HONESTLY I should NOT have to defend the simple idea of having shoe measuring thingies in a SHOE store!!! I'm so sad because they had a great selection but I just couldn't get past this NO shoe measuring thing.... The good thing about malls is there are several shoe stores that DO care about shoe size (LIKE ALL the other stores!!??!!). A very nice woman at the Kids Foot Locker ended up helping us out with our purchase. And yes, they had shoe measuring thingies :). read more

This place is a double edged sword for me... They have a great selection, yes. But oh my god seriously! You walk in and someone asks if you need help. So you say "I'm just looking, thanks." Then 2 minutes later another one. "I'm just looking, thanks." Then another, then another. The last few times I've been there I've seen a pair of sweet kicks and I've almost bought them but then ANOTHER employee has come up to ask if I need help, so I've just left and bought them at another store. I'm sure some people find that helpful, but... If you are one of the people who gets annoyed by that; steer clear! You will get frustrated very easily. read more

My daughter's favorite place to get her shoes! The staff is always extremely helpful and if we can't find what we want, they will help us find it at another location if it's available. Worse case if they can't find the shoe we want, they are always ready and available to find something similar to keep us happy. I have never had a bad experience here. Most of them are up on their shoe game too! They usually have good deals on their shoes as well! read more

Terrible service. I spoke with an employee under the name of "Betsy or Bethany. I wouldn't be surprised if she tried to purposely mispronounce her name. Furthermore, I called for information about exchanging my shoes & she was absolutely condescending with a major attitude. Luckily Los Cerritos customer service is better or I would of just return them for my money back & go else where. read more

Usually the young men and women who work at this store are so polite to me, and that's why I buy almost all of my shoes here. Today, however, I was a bit shocked when the two workers, a young Latina and a young black man (the one who last year was selling tee-shirts he had under the counter with misprints) who were working, ignored not only me but another customer as well. I forgot that it was the 1st of the month, and I know perhaps some retail workers assume that anyone who walks in just cashed their welfare check--I'm not putting AFCD recipients down, mind you, but is that what retail workers think? Ironically, I know I don't dress up to go out on a hot day, but I have a LOT more money than a person who works at Shoe Palace. Will I ever shop there again? I want to say no, but as I said, I usually to like shopping there. Perhaps if the manager could have the workers get some training in customer service. . . .BTW, we ended up going to Kids Foot Locker. read more