hands down the worst customer service experience I've ever had. 3 different times they had schedule…read moredelivery and never showed up or even called. took almost 6 months for them to get the right part for the brand new leg press the delivered. installer had to come back multiple times due to equipment not working or properly installed. all in all was just a bad experience all around. will never do business with them again!

Michael was the salesperson that helped me & my wife. He was patient and gave us our space when we…read moreneeded it. Michael was knowledgeable, and if he didn't know the answer, he said he didn't know, but would find out. As a salesperson, I am impatient many times with salespeople that are vultures & know-it-alls. Michael made the experience a good one. We went with an elliptical that we love so far & we're so glad we chose Utah Home Fitness.

Utah Home Fitness is a very nice store which caters to the home fitness market with home and gym…read morequality exercise equipment. They stock many treadmills, ellipticals, weight machines, ab rollers, exercise bikes, and lots more. We talked to the owner, Jon, while we were there and he was very helpful. We stopped by Utah Home Fitness to rent ElliptiGOs actually, a sort of bicycle meets elliptical machine invention. We rent them for four hours through a Groupon and actually had a lot of fun riding them. It was a little difficult to get used to at first, but after awhile the ElliptiGOs were great fun. If you haven't seen one in action, Google it. If you need equipment for your home gym, Utah Home Fitness seems like the place to go. I was impressed. Support local business.

My husband and I were avid gym goers until COVID-19 caused our gym to close and we weren't…read morecomfortable venturing back into the gym once they reopened. Thus leaving us searching for at-home fitness equipment. Luckily, a friend introduced me (virtually) to Clint and he was able to get us the equipment we wanted. Not only did he find the equipment, he had everything set aside for me when I went to pick it up making it an easy process and purchase. I speak very highly of Clint and his professionalism during the entire sales process. Go see him for your Fitness equipment needs!

having started to lift regularly again a few years ago I started to invest into am Olympic barbell…read moreand weights. To start both powerlifting and Olympic weightlifting to get back into shape. luckily it was something that I could do regularly when everything was locked down. In the Olympic lifts there is a lot of dropping the barbell at heights over your head. so the last thing you want are the plates to be flying different directions. Also in powerlifting when weights start getting heavy and the barbell starts to bend the you dont want the whip of the bar to cause the plates to slide and cause an asymetry. So I initially bought Clout Collars due to so many universally good reviews. After a few years I noticed that the plates were slipping more and more and definitely with the Olumpics sometimes the collars would pop open. No bueno. So I wrote to them and they more than glad to replace them. Lifretime warranty? yes! that's pretty awesome. they sent me a set of new collars and it was a dramatic difference. with almost full bar of plates I dropped from shoulder height had only a few millimeters of shift. Now obviously these arent the Olympic style clamp down collars. They're an easy to use Lockjaw style. But for the price/performance value and lifretime warranty they're definitely more than worth it

I came here today to get my fishing license and discovered this store has a lot more than I…read moreexpected. No idea where to go... at each entrance there are service stations where you may purchase your items or ask questions. I asked where to get my fishing license and the young man cheerfully gave me precise instructions. Once I arrived at customer service I was greeted warmly and in less than 5 minutes I had my license. I chose 1 year but you can choose from a good variety of options up to three years! 5 star experience... While I walked about I was asked by a floor monitor if they could assist me with anything... I asked T question and they responded kindly good people in the store. I got some Iowa beef sticks... they also had good variety of jerky... that meaty juicy type not dried. I asked AI what are the top 5 most popular lures that work best in Utah and the store had all of them. I took them, a great Nike T shirt and my beefsteak at the cashiers near the entrance, paid and bid good day. I'd shop this place again.

Sorry to do this but things are very different at Scheels than in the past…read more I spent 30 minutes in the Kuhl department and no one even offered help or bothered to say hello. (I had several questions) 10 minutes in golf department. Same story. 20 minutes in BBQ and the two guys there seemed more worried about the display looking great than offering help. I've always loved Scheels but I am very disappointed with the current lake of service or lack of. I hope things improve! (I only spent $250)

Bought a upper end LiftFitness Elliptical trainer in 2017. It started making noise after 3 months…read moreof use. I called Foothill Fitness to make a service appointment to cover the 2 year warranty. First they never answer the phone, always leaving a message then get a call back hour or a day later. Then informed that they don't have any repair person available to cover their warranty. Was told that I need to call an outside company then pay for labor but of course parts are free. What kind of warranty within a year is that? This is a very poorly run business that sells high end fitness equip and once the sale is made you are on your own. I would never recommend this company to anyone!

I went in looking for a medium weight kettle bell & Nick was very helpful! The store was clean &…read morewell organized. I left happy & ready to take on the eating season!! Highly recommend!!

I purchased a CYBEX ARC Trainer 750AT for $2,967.01 on 4/6/2018. My Arch Trainer came with a…read morestandard 1-year warranty. I had phone conversations and documented in emails that I would like to purchase the additional 36-month warranty. I even noted this on my credit card receipt with my signature agreeing to pay the extra fee. This past week (2/26/21), I noted my lift motor is no longer working. When I contacted Fitness Equipment Source and spoke to Mark Clayton, I received the response that they do not offer 36-month warranties but only 24 months. So devil's advocate, even if I only purchased 24 months extra, this would still mean that it should be under warranty until 4/6/21. This company seems to fall under buyer beware!! USE DISCRETION when purchasing with them!!! I will be reporting this to the BBB.

Love this guy, Mark Clayton! He is a funny guy....maybe more funny if he didn't own me $15k. Yes,…read morehe did pay some but has since decided he didn't want to pay anymore. I have emails from him stating each item he would refund and is hasn't, period. Funny he posted a email where I argreed he owed $2900.00 but he failed to point out that it was for a single item, not the remaining balance. This is what I have been putting up with for 3 months, he picks and choices what he will honor. I'm not looking to convince anyone, only warn you. I am currently filing a law suit to get my remaining funds and talking to the Salt Lake City Police Department about fraud charges against Mr. Mark. You guys can make your own choices, that's what's so great about this country. But when you run across a guy like this it's your duty to report it and hopefully keep others from getting burned. First piece of advice, DON'T pay for everything up front. Pay half down and half when you get everything you ordered. And yes, email all talks so everyone is on the same page. Doesn't always work because I have Mark agreeing to pay the $15k in numerous emails but I guess he doesn't feel obligated to his word. Good luck anyone that deals with this dude.

I am beyond frustrated with my experience with the Proform 2000, and I feel compelled to share my…read morenightmare of a journey with this product and the company. I purchased the Proform 2000 treadmill in August 2023, and for a short period, it was everything I wanted--quiet, smooth, and with a 15% incline. I was thrilled with my purchase... until it started leaking hydraulic oil just a couple of months into use. Naturally, I reached out to Atlantic Fitness for assistance. A technician came to replace the part on December 26th. I thought that was the end of it--until the same issue resurfaced again in January, just weeks after the repair. At this point, I contacted iFit, hoping for a resolution. I asked for a refund given that the same part on the same machine failed twice in such a short period. However, it took months for anyone from iFit to respond--by early March, I was finally able to speak to a supervisor, Hugo Linares, who told me a refund was not an option but a replacement might be possible. At this point, the frustration was palpable. After more delays, I finally connected with Elle Petry, who actually did something constructive and helped me get in touch with the right people. Bryan Rands from the warranty department called me, and while I was on the phone with him, he placed an order for a replacement machine. Fast forward to receiving the replacement--and it was a complete disappointment. The quality of the replacement was nowhere near the level of the original Proform 2000 I had purchased. I gave it a couple of uses to confirm my suspicions and then contacted Bryan to ask for a refund. His response? Apologies for the "miscommunication," but he'd only be offering me a partial refund with a 10% restocking fee and a $250 return shipping fee. Here's where the situation completely fell apart: I was originally told a refund wasn't even an option, but now I'm being told it is. Why would I have accepted the replacement if I had known I could have gotten a refund in the first place? Why should I be hit with a restocking fee and return shipping costs when I never had to return the original unit? And why was I not warned about these additional charges until after I accepted the replacement? This entire process has been nothing short of a headache. As an avid runner, all I wanted was a high-quality machine I could trust. Instead, I've been met with poor customer service, misleading information, and a product that has failed on multiple occasions. At this point, I'm stuck with a faulty replacement treadmill, no refund, and a company that seems intent on doing the bare minimum. Proform has completely failed in delivering on both product quality and customer service. I'm done with this treadmill, and I certainly won't be recommending Proform to anyone I know. If you're considering a purchase from this brand, think twice before making the same mistake I did.

This bike was awful from the get-go. Wobbly and noisy. Connectivity issues. Uncomfortable and…read moredifficult/impossible to adjust. All those payments. All that money on something I'd be better off throwing away. I want to just buy something better. This company is not worth your money

Lots to choose from in this second hand sporting good store. Prices are a bit high for some used…read moreitems, but you can also find quality items for less than you could elsewhere. My husband likes this store for disc golfing discs, used and new. Looks like it might at least be worth a look for your sporting equipment needs!

Went and bought pickleballs there recently because the old ones we had from another company were…read morewearing down. I purchased 1 pack of 3 balls, they all broke the first day we played with them. Literally none of them Lasted even 1 full game. The other balls we had have lasted over 6 months of regular use. Disappointing. I can understand 1 defective ball in a package. But all 3 were garbage.

NO Customer service today. I came in to see if I could find another pair of hiking boots like the…read moreones I got here 13 years ago. The problem with the shoe department in all big 5's is... if you want to try on any shoes/boots that are displayed against the wall, you have to have a salesman go into the back, bring the shoes/boots out for you to try on. This is a pain to have the salesperson keep going in the back for one style or size or another. However, today there wasn't anyone in the shoe department to help, all sales associates were hanging up front socializing with one another. I just left without having to bother asking someone to come and help me.

We called ahead for a slip resistant work shoe in the size needed and were met with…read moreprofessionalism. It helped that we had the SKU from the store that was nearest us. They didn't have it either. The gentleman helped us try and locate a store that had it size like the previous one and this time we took him up on it. Raphael wasn't able ta find one, but the customer service from b