It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

Emily was unbelievably rude, dismissive, argumentative, and unprofessional over a simple issue that…read moreshould have taken minutes to resolve. Instead of listening or trying to help, she acted irritated the entire time and kept changing the story to avoid fixing the problem. The whole interaction felt hostile and unnecessarily difficult. Customer service clearly means nothing to her. There was zero accountability, zero effort to make things right, and she treated paying customers like they were an inconvenience. It honestly felt like she cared more about arguing than helping. Management should seriously pay attention to how customers are being treated because one employee with that kind of attitude can completely ruin the experience for an entire family. Will not be returning to this location.

We wanted to check this place out because it was recommended as a good place to get inexpensive…read moresports and exercise equipment especially during Covid. Upon entering everything is sorted in sections, they have a variety of things for sale and they have signs for trade ins or buying your old things as well. Some items are expensive because they are the higher quality or limited editions. They also sold used bikes and many you might need to ask staff to take a look at quality and price. We looked around and we asked about the bikes and was able to try one of them to see of it'll work for a particular body size. The staff were very helpful and they all helped answer questions. Overall, I think of we'd like to get something and don't have to spend much, we'd come back and ask and hopefully they have it!

First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

Decided to come in the Saturday before Memorial Day and was surprised it wasn't too busy. I…read moreoriginally came in to figure out what size Torrentshell jacket I wanted from Patagonia, and Debra came up and asked if I needed help. She was incredibly sweet and genuinely helpful with sizing. Even while helping another customer at the same time, she still made sure to check back with me and ask if I ended up finding the right size. That level of customer service really stood out to me. I love this location (plus it's in my hometown), and experiences like this are exactly why I keep coming back!

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

José is in an amazing employee at the Santa Anita location! Thank you to him. You can tell he…read morereally values his customers! He really helped us out and took the EXTRA time to find the perfect hat we were looking for! THANK YOU!

Don't buy gifts here or anything you are unsure may fit. My son got a shirt for his bday, missed…read moretheir 14 day return policy by a few days. they wouldn't let us exchange it for same item, one size bigger! The first thing the employee asked when I told him I wanted to exchange a gift what's was the day they purchased it and when I told him, he automatically said they can't do it. Like he was happy to be able to tell me so. The shirt was in perfect condition with tags attached. He didn't even bother to look at it'. I was going to buy my son a soccer jersey for $100 and they missed that sale.

Called to get my bindings installed onto snowboard and they were able to help me right away. $20 to…read moreget them installed and was done within 10 minutes. Friendly and fast service. Would come back again. Tons of parking as well

Definitely recommend this place! Never met more friendly and helpful staff. Everyone was extremely…read morepatient with us and answered all our questions. They even offered so much advice knowing we were just getting started with this hobby. Nico gave us about 2 hours of undivided attention in helping us find the equipment and really took the time to make sure everything was perfect for us including the comfort, design, and value of the equipment. My boyfriend and I both left the store with our own new pair of fitted boots, fully set up skis, poles, helmets, and a bunch of helpful tips. We could definitely tell that he loves what he does and puts a lot of care into his work. Apparently he's experienced in both skiing and snowboarding, so it truly felt like he knew what he was talking about. We'll definitely come back in the future for some more equipment and apparel if we're ever looking for more snow gear.

I've had my racquets restrung at several different tennis shops before, but I probably won't be…read moregoing anywhere else after this. I've brought in four different racquets here, and every time they've finished earlier than promised. It also feels like they really try to work around my schedule, which I appreciate. I don't remember the owner's name, but he's always been great--patiently answering my questions about stringing and just easy to talk to overall. The only downside is that they seem a bit understaffed, and the shop itself is small and a little cluttered compared to more polished tennis stores. That said, they still carry everything you need, whether you're shopping for gear or just getting your racquet restrung.

John is the GOAT. Brought my racket in last minute and he got it done in an hour. Got synthetic gut…read moreat recommended tension. Perfect work. His string job made me a better tennis player. Racket racquet rack Blades on frames on sticks on time John is a nice guy

Walked in to lids today and Danny the worker was amazing he definitely helped myself and my husband…read morewith any questions that we had ... we purchased our Nice hats thank you Danny for being super helpful

Great customer service,…read more Alan was helping us out and sold us on buying a hat. Every other employee also offered to help and they were on top of their game. Thank you guys ! 10/10 experience

This is the best place to go when you're looking for new running shoes or are just getting started…read morein running. Their free scan to analyze your feet was so cool and so in depth -- it shows your feet and gave all kinds of measurements from your size, arch height, heal depth, and more. While I got my feet scanned, the worker, Talia, was so knowledgeable and took her time in explaining to me and my friends information on our feet based on the scans. Talia was so sweet and when all of us (there were 3 of us in total) asked for shoe recommendations she took out three shoes for each of us based on what she thought would be good for us! She listened to our needs and what we liked and didn't like based on the shoes we tried on and then gave more recommendations based on what we said. This place is so cool, there was no pressure to buy anything either which I appreciate and we were to try out everything we wanted to. While the prices were high, you can really feel the quality of everything from the shoes to the socks. I ended up buying 2 pairs of socks after speaking to Talia about my issue when I run. I highly recommend this place!

Let me start off by saying customer service was amazing, and very friendly. You'll get insight info…read moreof your feet you'll truly appreciate. The whole process of getting ur feet dialed in for the perfect shoe is awesome. Louis was a great dude who helped me out with my shoe selection, I'd highly recommend this place.

I've been going to Ed for a few years now, and the experience has always been excellent. Ed has…read moredrilled several of my bowling balls and every single one has fit my hand perfectly. You can really tell he takes pride in his work and pays close attention to the small details that make a big difference. What I appreciate most is the extra time and care he puts into each ball. He doesn't rush the process and makes sure everything feels right before you leave. That level of attention and craftsmanship is hard to find. If you're looking for someone who truly knows what they're doing and takes the time to get it right, I highly recommend Ed. I'll definitely continue bringing my equipment here.

Whether you're new to bowling or have been at it for years, Ed is your guy. With over 50+ years of…read moreexperience, real service like his is hard to come by these days. As a newbie who was totally clueless, I really appreciated how friendly and patient he was while walking me through the basics of bowling balls. Plus he has some very friendly dogs that stick around for your fitting if you're a dog lover. At our first appointment, we sat down for a fitting, got my fingers measured, and figured out which ball made the most sense for me. I came back a week later to pick it up and it was a perfect fit. (Crazy how much lighter a ball feels when it's made for your hand!) I also got to pick the color for my fingertip inserts and add a name engraving. It's been almost a month now with around 100 games, and the fit still feels great. I can hold the ball with barely any effort and my thumb comes out smooth with a nice pop. I'm learning a lot as I grow with this ball, and I honestly can't wait to go back to Ed for the next one.

Do not buy from Johnson Fitness!!! I bought a new Horizon treadmill from Phil Ferdinand store…read moremanager. After 8 months the treadmill quit working. Even though the treadmill is under warranty they have not provided any service. I have been waiting to get service since February now over a month. I bought an extended warranty also but even that does not hold its value. They keep saying that their service warehouse is in the process of moving and can't get parts out to the west coast. I keep getting the run around. If I don't contact them they won't update me on the situation. I am Very frustrated and may have to take judicial action.

Great store for quality home exercise equipment. Delivery of my new elliptical machine was also…read moreexcellent.