Perfect equipped if you are looking for baseball equipment and gear Friendly staff and easy to fond location. Prices are very low but averything original read more

Noah helped my son find the right size cleats for his football game. Also shared his football experiences from high school.

I really like how they remodeled the whole place. It's no dicks sporting goods, but the new look is nice and one that the store needed. They have a decent stock of inexpensive sporting equipment and overall am happy with my purchases from this store and would definitely come back here again. My only gripe is that it's virtually impossible to get anyone to help you. There are 4 people standing around and only one them will take the initiative to ask you if you need assistance. Every single time I come to this store I pretty much had to chase someone down just so j can be helped and one thing that did sort of upset me was the fact that employees would greet and offer assistance to someone while they always ignored me read more

Standing in line to buy an ice chest which I called ahead of time and the guy on the phone was nice enough to put it in the front ready for me to go. I was at the cashier right behind a guy being helped. And the other cashier lady that works there decides to go ahead and skip me and help the customer behind me telling him to come around to the other side of the register and she can ring him up. Once she was done, she didnt even bother to offer to help me. I had to ask if she could ring me up since she already went ahead and skipped me and then proceeded to ignore me. Rude customer service. Unbelievable. read more

As mom of 2 kids in sports and hobbies - this is my "go-to" sports store. The prices are very good, much better than Dicks or Sports Authority. I'd rather go here than anywhere else if I can help it and there is actually someone to help you! (not at Dicks). The selection is varied and decent for a smaller store. Frankly I wish they would focus on gear and get rid of much of the spandex nonsense. Service and prices are both excellent. I've purchased here for the past decade - cleats at least twice yearly, bats, helmets, gloves, running shoes, bb guns, tents, rollerblades.. etc, etc.. Great store! read more

I went in to buy pepper spray and the cashier, David, was very friendly and easy to approach. I asked him to show me the different pepper sprays they had and he explained each of them to me. read more

Over the last 25 years I have enjoyed going to this Big5. It seems like customer service is really lacking at times . I was in the store a few days ago looking for a blanket and showed the cashier the ad on my phone , his response was "it's back there by the brown sweater" . I'm scanning the store looking for the famous "brown sweater" and don't see it , as I was walking towards the back of the store . While I'm walking , he's muttering "oh man" and "oh brother " grumble grumble . I finally found the "famous " brown sweater ( it was actually reddish /orange) and now I'm grumbling . The cashier was the same "helpful " person and I am trying to find the coupon in my phone for the " 1Day Deal" and his response is "grumble grumble " . And sadly I had a similar experience with the manager the week before with a lantern I was shopping for . I know there are more than one Big 5 in my area so I guess it's on me now ! read more

I was in to buy ammo, the idiot sales clerk refused to help me and said he got to watch the store and couldn't do the background check. The background check would take several minutes at most. What a moron that turned away a customer who was going to spend over $100. I came in at 8:45 pm and the store wasn't closed until 11 pm. read more

I'm really disappointed in the customer service this place has (or should I say lack of customer service?). I walked into the store and wanted to take a look at a bike and neither of the two associates acknowledged me even though I made eye contact with both of them. I was the only customer in the store and it seemed like I was a plague to them or something. After making my purchase, I asked them if could ride the bike right out of the store and they said yes, I even asked them a second time to make sure it was assembled properly and with an attitude they said yes again. Halfway home the bike started falling apart and I had to walk it the rest of the way, thanks for the safety concern guys... read more

I went out looking for slip resistant work shoes today and I must have gone to five or six different places keeping in mind I ride the bus. A friend of mine suggested go to big five and I did. I can't believe how nice Nick was. I have a condition on my right foot that requires me to wear men's shoes even though I'm a girl. I have to have surgery and I'm not ready to do that just yet. Anyway I went in and asked to try on about 4 or 5 pairs of shoes and Nick was very nice and accommodating and didn't judge my foot issue....also didn't judge the fact that I had to buy men's shoes. I was extremely happy that I found the shoes and they were on sale. Thank you Nick. read more

VERY POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!! They'd much rather talk to each other or on their phone. Even when "serving" you they still talk to each other about their weekend etc. NO HOCKEY EQUIPMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Store looks like a hurricane just hit it. AVOID unless it's your last resort. Oh ya..don't even bother phoning..you'll get even less help!! read more

Big 5 always has good deals on their shoes. Cheaper than any sporting good store such as Dicks or other high priced stores. The store isn't the most modern inside but I'm looking for deals and Big 5 has them. Their package soccer deals are the best around. read more

Been to several Big5 stores, but this one I don't come by too often based on location, lack of selection, and service. I like the one in Orange, where I visit every so often, but just happened to be in the area here. This time, the young man on the floor was helpful and at least someone was at the front register. I just could not find what I was looking for. read more

Big 5 is a great, cost effective place to fill in minor accessories before a backpacking trip. Employees there are very helpful.

Just walked outta here with a killer deal on 2 queen size air mattress. Both Dan and Daniel were a great help. Thanks for the great customer service fellas. One of them even took the time to help me take one of the boxes out to the ride. Every time I have walked into the place the CS is on point. I will most likely be returning for more camping gear. read more

This store is great! Went in to buy a pair of new shoes for the gym and the employee Nick was super helpful and patient with me when trying on multiple shoes. Was a great experience and will definetly keep my coming back to Big 5 to buy my shoes. read more

Wonderful customer service, I came in looking for some snow pants and was helped out my a young lady I believe her name was Alex , she helped me find everything I was looking for. Definitely come back read more

I loved the manager Diana she was just amazing and so informative and just a delightful person to speak with. If u need any information on any hunting rifle she's the woman to go to. read more

Horrible loud music playing in the store. I could not tolerate it and had to leave without purchasing what I needed. The store's manager should pick classical music played as background music only since music is subjective. To get an idea how music should be played in a business, visit Armstrong nursery in Tustin. The music played is very calm and pleasing. read more

they have great sales at this place especially when i play sports all the time... i think his name was Dennis or Danny... im usually good with names... especially when they are really good helping me out... im sorry... but super helpful and knowledgeable... back in July i bought my golf set from here and everybody compliments them at the range... ive actually improved my game a lot so i need a new set.. hopefully i find him again to help me pick out my new set... my wife likes the weights they have here and all that yoga stuff... definitely a good place to buy... friendly staff and very knowledgeable... go here first especially if your new years resolution was to exercise more this year... they will get you all set up at a really good price compared to other places... hopefully this guy Dennis or Danny is there when you go... he is good read more

Yesterday I visited your Tustin location, I am a petite female. I went to purchase a pop up shade, two chairs and a river raft. I was shocked that there were no carts to help me shop but i made due. I struggled to carry everything up to the front, one thing at a time. Several associates saw me struggling to carry the easy up to the front and not one person offered to help. At check out the checkers were more concerned with talking to each other than helping people to check out. when the girl finally checked me out she asked if I would like help out to my car I said yes because I had about $200 worth of heavy bulky merchandise. After she rang me up she repaged someone to help I didn't have all day so I said I'd start loading it as I was parked right in front. I ended up loading my car all by myself and having to go back in 3 times and the cashier checked other people out all the while I am struggling to get my stuff to my car. I have never been so upset with a lack of customer service. If you aren't going to have carts, and you are going to sell heavy merchandise than your associates need to be helpful. I will never go back to this location and i am considering returning my merchandise and purchasing it elsewhere because I am so disgusted with the customer service at this location. It makes good business sense that when a customer purchases $200 worth of merchandise that the store can afford to have a minimum wage associate spend 5 mins carrying something to her car, what would that have realistically cost the store? Maybe a dollar. Now the lack of that customer service is likely to result in a lost sale of $200 as well as no future business from me or anyone that I know. I will be warning all of my friends and posting my experience to yelp. This was UNACCEPTABLE. read more

Bad customer service! Employees interact with each other more than customers. I'm sure a lot people are on a schedule and want to get in and out as quickly as possible. They need to remember they are getting PAID to do a job. read more

Wow!!!!!!just left Big 5 in Tustin off Newport Ave...no help in shoe department...had to walk back up to front register to speak to someone to guide me to soccer gear... cashier # 1654647 she looked mexican ... couldn't even help didn't care to... to top it off her manager on duty was standing next to her he was busy rolling his eyes... i didn't want to make the purchase but had to get things for my daughter... asked if i produced a coupon could i come back and would they honor it same duo couldn't give me an positive yes or no... and i spent over $120.00 read more

I got what I needed for a good price and got out. I didn't know where one thing was so I hunted someone down, asked, and she told me. I don't know why so many people are so extreme about customer service demanding so much more than that. But for me it was quick, convenient and all I needed. If you need more help maybe it won't be so great. read more

Rude to the tee, standing around and laughing while yself and another customer needed assistance. The manager on site was the rudest of all.

sales clerk in guns was awesome! she really knows her stuff and is very friendly