The service here was so friendly and helpful. I came in on a busy Saturday and had never been here before. They were super informative and helped me get everything O needed for my daughter. Gavin got her Lacrosse stick strung so quickly, and got her ready for training tomorrow. Super affordable service and a great selection of materials. She's ready for HS season. We'll be back for all her lacrosse needs. read more

MonkeySports Superstore - Irvine - Sports Wear Near Me - Irvine, California

JAKE IS THE GOAT! Jake in the skate sharpening area was awesome. I brought my skates in for a chassis swap at 6pm with a game at 6:50pm. He said they would be ready in a couple of days when he realized he had a little bit of free time and offered to speed-run them to get done within about 25 minutes. He was helpful, kind and awesome at his job. The guys at Monkey Sports are always great but this customer service was above and beyond. Scored 5 goals and looked fresh in my new skates about an hour after bringing them to him, A+ worker and A+ man! Thanks, Jake! read more

Great spot for your hockey, lacrosse, and baseball needs. Personally I've only shopped the hockey so I can't speak for the other sports. I came in last week because my son had broken his stick and it was under the warranty. The employee pulled up my receipt by my phone number & my son couldn't find an exact replacement, so I paid the difference on the higher end stick. So thankful because I could not find the physical receipt! Gear, recreational knee hockey, replacement parts, tape, wax, laces, wheels, ice / roller skates...they've got it all. The selection of protective gear in all sizes is hung up neatly and easy to find. They're well staffed and I've never had an issue trying to find something as they're quick to offer assistance. Bathrooms are clean and spacious. A nice stop to take before / after going to the rink to enjoy the AC and a well kept bathroom. IYKYK. Another nice perk we experienced was the Bauer scanner which measured the pressure points in a standing scan & provides a suggested size of skates. My younger one really needed new ones! If you're in the area, this is your spot! read more

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This was our second time visiting Monkey Sports, and both experiences have been great! The first time, we traded in and bought a new bat. The cashier was super personable and talked to us like real people - not just another "next in line." It was such a refreshing experience. Yesterday, we went back to get our daughter's glove (Wilson A2000) broken in. We had originally taken it to Dick's (since Irvine is a bit of a drive for us), but her glove was still so stiff she could barely keep the ball in it. We decided to give Monkey Sports a try - and wow, what a difference! Her glove now feels just like her old, well-loved one. The gentleman who helped us was knowledgeable, kind, and clearly knew his stuff. I didn't catch his name (tall, young-looking, glasses), but he was awesome. We dropped off her glove and when we picked it up, tried it on and was not 100% sure about it, so he took the glove and worked on it some more (we didn't ask him to do this...he could tell my daughter wasn't completely confident in how it closed and offered - which further shows that they really do care about customer satisfaction). He worked on her glove until she was happy with how it felt and worked. I'm so bummed I didn't get his name....but we know that in the future, we're going to find him behind that glove counter the next time she needs a glove worked on! Lesson learned: for the amount we invest in our gear, it's worth going somewhere that truly knows what they're doing. Thank you so much, Monkey Sports - you've got loyal customers now! read more

MonkeySports Superstore - Irvine - Sports Wear Near Me - Irvine, California

Selection was spot on. Came for a new glove and bat for my son. Only in AA. The sales guy went out of his way to literally down size a sale, showed zero interest. I took my $700 to Dicks. Good luck Monkey Sports. If you acted like you cared you would have had a easy sale. read more

The best store for hockey and baseball, if I can't find used equipment I always end up coming here

Looking for Lacrosse gear? Go ask for Gavin. He is awesome and very knowledgeable on the game, and specific equipment based on your son/daughters skill level and position. He played lacrosse and knows his shit! read more

Great supply of gear here for hockey. It's a little overwhelming when you first walk in and check everything out. At first I didn't know where to start and it was difficult to find people out on the floor to help. I was struggling to find the right helmet size and was ready to just call it go somewhere that had more staff (just to be clear i work in retail and I know it can be hard to get full staff on a holiday so I don't hold it against the store by any means I just chose the wrong day to shop lol) but then John over at the repair shop offered to help me out with the helmets adjusting them so I knew which size was right. So I kept going back to John to for any questions I had. He was very friendly, knowledgeable and professional I really appreciate him helping me out even though that wasn't his job to do. Management I want you to know John himself single-handedly kept this customer in the store when they were ready to leave and made sure my 1500 dollar sale didn't walk out the door. Thanks John! read more

So happy that Gavin helped us select lacrose equipment that my son needed. He was super knowledgeable, suggested that my son get something that he could grow into and was conscious of our price point. Gavin, thank you for your help! read more

Came in looking for a new lacrosse head for my son's stick. Michael didn't just point me to a shelf. He asked about my son's position, playing style, and level, then walked me through the differences in pocket depth, stringing, and stiffness like someone who has actually stood on a sideline. Turns out he coaches, and it shows. Smart recommendations, no pressure, and real knowledge behind every suggestion. One of the better customer service experiences I've had in a long time. Sports Monkey is lucky to have him. Keep it up, Michael. read more

Sean and Alex were great and once they get my size in xxl tapered pro and 100 flex right handed sticks I will absolutely be back! Thank you!

Gavin was the best he helped me with picking the right hockey stick for a d-man and the Black Friday sale was on that stick and it was 35% off , thank you Gavin read more

Just brought my son's baseball glove to have the web and fingers tightened on his SSK glove as it came loose at yesterday's practice and he has a tourney this coming weekend; most shops have a ~week turnaround but these guys did the tightening in ~5 minutes and didn't even charge me! Never even knew this shop existed! Dick's, whose customer service is pretty much non-existent, needs to learn a thing or two from these guys who provide great - and personal - service! read more

My 7 year old son started playing Ice Hockey a year ago and we got his original gear here. I've never played the sport so I know nothing about it, first experience was great. We just went back to get him new skates, a new stick and new helmet and their sales rep Gavin was beyond helpful. Super knowledgeable, walked us through each purchase. Great place to go for Ice Hockey gear. read more

Amazing service. Took care of my skate sharpening at no charge. Originally bought my skates here many years ago just for public skating. Now starting to play hockey in them, I wanted a more aggressive sharpening. To my surprise, the manager at the register just said, "you're good man", I was like whaaaat?!?. Take care of your customers, that's the way to do it! They forever have my business. On a side note: I was just at Pure Hockey a couple days ago. The whole time I was there, roughly 45 minutes, no one helped me. The lights were dim and sad in there. read more

We came here for our middle school's son's first foray into lacrosse and Gavin was beyond helpful. He was friendly, knowledgeable and efficient! Highly recommend this store and Gavin especially!! read more

The service here is outstanding! We came in with tons of questions and felt overwhelmed trying to navigate all the equipment my son needed to start playing lacrosse. Gavin was absolutely AMAZING--he took the time to walk us through everything, shared helpful advice, and made the whole process easy and stress-free. We left feeling confident and well taken care of. Highly recommend this place! read more

i ordered an item online for pick up. received confirmation that the order was received. zero indication that the item was already available for pick up and received no email confirmation that my order was ready for pick up. waited over a week and a half with no word. sent customer service a message saying i want to cancel because the order was taking too long. customer service emails me back with the following: "This was an in-store pick-up. It was there waiting for you to pick up. This order has been canceled, and the payment was voided. Thank you for choosing MonkeySports! Sincerely, Lauretta S. | ID " no thank you Lauretta for letting me know your company sucks at letting people know their order is ready. will be avoiding shopping here in the future. read more

Both of my sons ordered custom True player skates ($1500 each) at the beginning of March. There was a three week turn around. On April 11, we called the store and they said they just received the order. My son went to pick the skates up and they were missing their blades and other items. My son mentioned it and they went into the back and came out with the missing items. My son wanted his skates baked and he had to do it by himself burning his hands. Once he got home he could not get the blades in either holder. We also tracked the orders and found the store had received the skates three weeks prior and never called us and lied about when they were received. We went back to the store and they confirmed the holders were bad. They offered us Bauer holders or the original True holder. My son picked the True holder because he ordered custom skates and not Frankenskates. It has been three weeks so far and we still do not have the skates back. The manager, Sean, claims they are waiting for a return label which could have been sent by email. Just more excuses. We keep getting emails stating we hope to have it resolved by Friday or this or that day. They could have ordered him a whole new pair by now. He is supposed to be playing in a tournament this weekend and cannot because he doesn't have his skates. They did offer him a loaner pair of skates but there is a reason he orders custom. Normal skates do not fit his feet right. This is unacceptable and I would not order anything custom from this store. This isn't the first time we have had issues with custom orders. Lesson learned. Beware because you will get nothing but false promises and be without your gear. At his point we want a refund to order somewhere else. read more

Great for buying hockey gear. But unfortunately the online pick up in stores service is by far the worst service in the store. I ordered online for store pick up so I can go in grab my stuff and head to the rink. 3hr after my order and still no email from them. Check the website and it's on processing status. So I just decided to drive up there anyways since it's on the way to the rink. Place was no busy at, hardly any customers and employees are talking among themselves. I mean more than 3hrs to pull an order..... Dick's sporting can pull an order within 1hr and they are way busier store. If only they sell high end hockey gear in stores. They would be my 1st option. So if you're going to do a store pick up. Expect to pick it up the next day.. lol read more

We went to get my son his Lacrosse equipment. He is starting the sport for the first time. Brandon took the time to talk to my son and explain everything. He told us about the bundle pack that they have. He could have let us buy everything individually. We are thankful he did that. When he went to string his stick he asked what color lace he wanted and found one and also taped his stick with the same color tape. He also explained why he was taping in on certain spots. Brandon went above and beyond and we are very thankful. read more

Has my skates worked on and the turnaround was fast and the work was excellent. The selection was good.

My son just started playing hockey, and we visited MonkeySports during their Black Friday sale. The experience was a 10/10. Gavin helped my son find the right size and type of skates and gear and was extremely patient with all of our questions. He focused on finding the right solutions rather than just selling products. After my son had some issues with his skates following his first time on the ice, we came back, and Gavin was just as patient and helpful, taking the time to make sure everything was resolved. Excellent customer service--we truly appreciate his support and would highly recommend MonkeySports. read more

Gavin was super helpful, helping me out with my lacrosse gear. Come to him for all your Lacrosse needs!! Thanks for all your help Man!!

Gavin helped me alot to choose the perfect head I need for my position. He gave me his number a while back and I contacted him before I came in, super fast text responses, Come to him to get your stick stringed. read more

My son was looking for a new baseball glove so we drove an hour each way to check out Monkey Sports. We got there right when they open and found Cesar at the baseball glove area. Cesar was very knowledgeable, patient, and friendly. He helped us at the gloves area, to apparel and then even checked us out at the register. Thank you Cesar for giving us a great experience. We'll definitely be back! read more

Gavin was incredibly kind and helpful buying rollerblades and gloves. He was knowledgeable on brands, fit, and answered all our questions. We will definitely be coming back and asking for his help again on our future purchases. read more

Customer service here is close to non existent. Went in with a friend to get him all new hockey gear about a year ago and not a single person offered help, maybe it was a fluke who knows. Went back in today to try and give it another shot since their selection is great and was ready to spend quite a bit of money. From the moment I walked in, not a single staff member acknowledged me or offered any kind of help. The employees seemed more interested in chatting among themselves than assisting customers. Customer service should be a priority, and it was completely absent during my visit. read more

had a giant selection & friendly staff! The store was a lot bigger than I thought it was.

Went in to buy a set of new hockey gear but nobody around to help. Looked around for 15 minutes but only staff I saw was when I walked out and 2 staff members were at the registers. read more

I was slightly disappointed by our experience here. Although they had a huge selection of hockey, baseball, and lacrosse gear, the customer service was lacking quite a bit. As soon as we arrived inside the store, we looked around and headed for the hockey section. Since it was out first time having to buy gear, we didn't know where to start. We stood around, waiting for someone to help us. One employee was busy taking care of another customer, while a couple of guys in the Stringing counter were talking. Finally, after 10 more minutes, an employee finally helped us. He helped answer our questions and concerns. After asking what size skate my son should be wearing, he showed him to the 3D foot scanner, and found him the right size. We perused some more and saw that they had a Slap Shot room to help you find your perfect stick using demo sticks they have in the room. It was pretty neat. Finally, we looked around for some helmets and saw one that we thought was perfect. When we went to pay, it apparently didn't have a cage, so we asked the cashier if there was a similar helmet with a cage. After looking on his computer, he said there was and told us it was in the same section, but didn't bother to direct us, because we could not find it anywhere. We ended up leaving without the helmet. Oh well, I'm hoping they improve in their customer service soon; otherwise, I'm using Pure Hockey for my hockey needs next time. read more

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4:50PM on a Saturday. Went in looking for new ice hockey skates, shin pads and some helmet hardware. Stood at the skate wall for ten minutes with another fella. No employees around. Went up to the front to ask for an employee to come back to help, was told they'd send someone back. Stood there for 10 minutes, looked back to see 4 employees huddled up laughing about whatever they were talking about near the front. Walked out with my $1k+ in my pocket, same with the other guy. Customer service matters folks, spend your money where you're treated like your hard earned money matters. read more

Was literally about to spend $800 on new hockey gear for my wife but apparently the managers weren't happy with my 1 year old crying intermittently. These guys sell kids stuff and treat families like this? Manager sent an employee out to let us know what they could do to keep the kid down because the cowards didn't have the balls to come say it themselves. Obviously they have no children. Will NEVER recommend this place. What a joke. HORRIBLE customer service. On our way to Pure Hockey to spend twice as much read more

We've been going to Monkey Sports for over a decade for my son's hockey gear. Always get great customer service and great deals. I like how they don't hover or pressure but there to help if you need it. Easy to do returns, exchanges and the staff is very knowledgable. The rewards program is also a nice plus with free shipping. Great prices on clearance gear too! read more

Came in to see if they can tighten the laces on my sons glove, Wilson A1000. Spoke with Braden, who was working on a glove at the time, said it wouldn't be a problem and he can tighten the glove laces. When the glove was all done, it was like new! The customer service from Braden was excellent, (kinda sucks we have to come on Yelp to notice great customer service) I wouldn't hesitate to guide people over to Monkey sports Irvine, for the excellent service and great variety of baseball equipment! Thanks again!! ...not the best pic of my sons glove:) read more

MonkeySports Superstore - Irvine - Glove laces tightened on A1000, like neeeeewwww!! - Sports Wear Near Me - Irvine, California

I cannot express enough how Monkey Sports went above and beyond in customer service. I live in Tucson, AZ, where we do not have a hockey store. While at a roller hockey tournament in Irvine, CA we visited the Monkey Sports - Irvine. The staff couldn't have been more helpful and professional. Sean and Tyler helped me order custom skates for my son who has very large Navicular bones. When the skates arrived in Irvine, Sean called to stone pick up. I mentioned we were going to Dallas the coming weekend. Sean shipped our skates to the Monkey Sports - Allen. Upon arriving in Dallas ! called monkey sports - Allen and spoke with Miles. Miles said they had my skates. I stopped by the store, they mounted the roller chassis and heat molded them to my son's feet for a perfect fit. I cannot express my gratitude enough to Monkey Sports for coordinating this multi-state effort to get my son his new skates. I will always recommend Monkey Sports. read more

MonkeySports Superstore - Irvine - True SVH Custom - Sports Wear Near Me - Irvine, California

Horrible customer service and leadership who don't care about you. No help. Unfriendly and horrible people that work there... from cashier to on floor, everywhere. read more

The staff here are so helpful! I think I saved a ton of money by coming here and having a professional help me find the correct sizing of gear for my son. I would have bought a size smaller on each item because I don't know what I am doing, and my son would have grown out of them in no time. I really appreciate all the time Sean spent with us to find the most comfortable/best sizing for my son's hockey gear. It was so nice having someone so experienced to help us! He even helped tape up his stick perfectly and helped me fix his helmet! So nice! Thank you! read more

This is not a business that values their customers at all!!! Do not shop here if you don't have to. Especially for baseball, go to Dick's Sporting Goods (or baseball online stores) as they are friendly and will acknowledge you as you spend your money in their store. Part 1- Came in on a Saturday morning looking to purchase everything lacrosse for my son who was new to the sport. No one asked if I needed help so I flagged a worker down since we had no idea what we needed. He was not happy I needed assistance as he was very short with his answers and rude. I asked if I was bothering him with my questions, and he said "No, I am just hung over". He was young, I get it, but hell don't tell me that AND try to hide it! I was young once, been there, done that, but you need to not let it affect your job. Part 2- I came in on a Tuesday at 1pm to make an exchange and I was the ONLY customer in the store. Out of the 8 employees they had working NOT ONE asked if I needed help, NOT ONE!!! NOT ONE of the two men standing at the registers in the front said hello when I walked in or goodbye as I walked out, they were so involved in their conversation with each other. I was in the store with 8 employees all who were chatting it up and some were dancing and not ONE of the 8 employees said anything to me, nothing! I have never been in a store where not one employee had said anything to me. I am beyond upset with my experience especially after spending $800 on all new gear for my son. NEVER, EVER, again! I will purchase from a different company AND because I am in marketing for retail I will make sure others know about this business and how terrible it is. read more

Ordered jerseys for my hockey team through them, was sent blank jerseys when i paid for custom heat pressed jerseys. Talked to customer service and they said there was nothing they could do for me and when i asked to get refunded they wouldn't and only refunded me for the customization, so now im left with blank jerseys for my team. go to a different hockey store if you can read more