Went there when i moved to Malden few years ago and decided to give a try because is 3 ft from my house.. ordered a Steak Tips Salad and was the best steak salad i've ever had! Now i eat at least once a week for dinner! The fries are also delicious.. too bad i can't eat frequently like i eat my salad.. :) read more

Sucks i don't get why this place has so many good reviews, my delivery was late which made my burnt to a crisp burgers cold and grosse topping were wrong on both cheese burger dinner plates I mean the fries and onion rings might of been real good if they weren't cold .... Dude says I get a discount next time I order from there but I dunno ..... We'll see read more

Two different levels of service and food quality. If they are busy, which they usually are, the food quality and service is awful and they ALWAYS screw up the order. If the place is slow, then the quality is awesome and the service is great. Delivery is hit or miss, and usually you wait 45 - 50 minutes. If you order hot food to be delivered, plan on eating it room temperature. If you are going to go there, go during off hours, like right at 11am when they open or after 230pm, when the lunch rush dies down. Parking sucks and its dificult to get in and out. read more

My family and I got a bunch of food. The wraps were great, the Italian sub was good, and the steak cheese was really good. The only reason why they only received 4 stars is because my steak and cheese sub could have been fuller and my dad asked for an Italian sub with everything and they forgot the hots. I will definitely order from there again. read more

Best variety of subs in Malden. Great Italian subs, huge cheeseburger and chicken cutlet subs, and all at a very fair price. I can walk from my house, and I probably do too much. Love it! read more

The major reason I give this place such a great review is that they make the best tuna salad ever. They use good canned tuna and not too much mayo. Okay, there is a lot of mayo, just not TOO much. I have never gone wrong with any of their other subs either. My family really loves the place. It looks like a dive, but we go there time and again. read more

Food was ordered through grubhub...the order took over an hour to get to us and then once it did get to us we were missing a sandwich....we had to call the place and re-order the sandwich which the lady was very sorry it happened, but still one person out of our group had to sit there and wait. then it took about 45 minutes for the sandwich to arrive and the driver said he was very sorry and gave us a bag of chips..... the food we got was good. The bread and wraps were soggy but the food itself tasted good. read more

Food is okay. It depends what we order. Sometime they are fast some time they are slow. It gets busy on office time so I have to wait 20 minute for one Sub. So just 3 star. read more

I don't know if this place has new owners but I waited 50 minutes to revive the wrong food and told them to call when outside they did not call and instead rand the doorbell . Then got to meet the driver who spoke absolutly zero English . When I called to say I got the wrong food it took 20 minutes for them to figure out we're my food was and we're going to pick it up from someone else and Redrop it off . all this happened and they did not offer any reimbursement for any of my time wasted . This used to be a good place to eat but it is not the same don't bother with this place anymore read more

Place sucks and it's horrible I don't know why people come here. Never had a good meal and it's dirty I ordered chic salad and had grease all over my sub read more

Very disappointed.After waiting over 1 hour we got our order.The food was cold ( hot dinners,hot subs and a pizza) I have to say this is the first time i ever gave anyone a bad review.The issue was that the food was cold,not even worm.I understand these things happen so i called up and asked to speak to who ever was in charge.I explained to her my concerns and the response i got was very unprofessional .She responded by saying what would you like me to do,I can make your order again but it would be the same.I told her it would have been nice if they used a travel bag to keep it hot.Long time customer and will never recommend this place or order there again.THE PLACE YEARS AGO WAS GREAT,WHOEVER IS RUNNING THIS PLACE NOW IS RUNNING IT INTO THE GROWN.be careful how you talk to your customers because they are the ones that pay your bills. read more

At my brother's wedding I talked the staff into letting me sneak into the reception room early in order to place two Big A menus on the sweetheart table for the bride and groom. If you have lived in Malden, you understand. read more

I typically go there once or twice a year and the food is always consistently good. The chicken cutlet subs and chicken parm is so good and prepared fresh daily. Portions are generous and I've never had trouble with the people there. Prices are very reasonable, too! read more

So disappointed in the overall quality and customer service of the Big A these days. They've consistently let us down the past 6 months. After over 30 years of this being our favorite go to sub shop, it's time to find another place in the area. read more

I ordered delivery. I waited over an hour, called the restaurant, and as it turned out, despite my online order saying my doorbell works and listing my phone number, discovered that I'd missed the delivery guy because he knocked. On the external door. I live on the second floor. So instead of calling me, they determined I was not home. I called, and they sent the guy back out. Then the restaurant called to let me know the food was here, until, for the first time in my life, I refused to tip, which he asked for, and then called me four times after he left, presumably to complain. Funny how his phone suddenly worked then. Anyway the food was delicious. I'd recommend that you pick it up yourself. read more

This place has been going downhill over the last few years. Used to have huge portions and quick delivery. Now the portions are shrinking and the prices are rising. Took me almost 2 hours to get a salad and some fries delivered today. A few years ago it wasn't like that at all. Crappy customer service over the phone and an hour plus wait time to deliver less than a mile away and they still have the nerve to charge delivery fees? No thanks. And they forgot to put feta on my GREEK salad. read more

Ordered online n a Sunday (not football season) around 7 and took an hour and 15 minutes to have them deliver a tuna sub and a couple small side orders; about a half mile. All the sides were cold and the sub roll fell apart from being on the hot sides. The food here is good but next time I'll pick up the order. If I hadn't already paid the tip via credit card, I wouldn't have given one at all. Won't be ordering for a while. read more

I have ordered from here plenty of times never had a problem. The food is great but today I waited over 2 hours for my food. I called after an hour she said the driver left 10 minutes ago. I called again a half after my first call, there was a problem with my online order. Really? You can't call me to let me know. Ok when will it get here now? Will it be cold or hot? I asked.... Any minute now it will be there hot. I waited another 20 minutes after that. Called again, no apology from the owner, he hangs up on me when I tell him I no longer want the food and want a refund. What a joke. Never again! read more

I have been coming here for over 5 years and they have been good to me. Never had an issue and staff is great. I switch it up once in a while and order different items and I have not had a bad experience at all. Delivery on the other hand is a step down but then again, its delivery. Food gets cold and sub's get soggy but they do their best. I don't expect dine-in quality so I know what to expect. They have to do their jobs efficiently so they do multiple deliveries at a time. But their food is still good and taste is still good. No complains from me. read more

I have lived in Malden my entire life, and still eat at this resteraunt at least once a week. The food is amazing

Food is ok but they have the worst customer service I have ever encountered and because of that I will never step foot in their establishment nor would I recommend them to anyone. It really is too bad..but customer service is very important. read more

Used to love this place, no idea what happened. Bacon on my sub was really soggy and had no crisp at all, and the LARGE buffalo fingers hardly taste of buffalo at all! And the portions for a large was laughably small. I understand trying to save a buck, but I expect more as a customer, so I won't be wasting my money here anymore. In the past, it was certainly not a waste. I can taste the cheap differences, and I highly suggest they go back to large portions, actual fresh cooked bacon (not soggy set aside bacon) and you guys seriously NEED to put some spice in your buffalo, this is the second (and last) time I had to put my own buffalo sauce from the fridge on it, otherwise you just gave me chicken fingers with bleu cheese. Another sub par take out place in Malden, I guess. Sigh. read more

This place has the worst customer service, the women hung up the phone on me and she didn't even wait for me to finish my order. I'm always rushed off the phone when I call. The food is good it's just a shame that they are so rude. read more

I think when it comes to sub shops people look for three things appealingness price and quality of products Big A's has nailed all three in one fell swoop. There salads are to die always fresh crispy greens and vegetables the sandwiches are always as ordered if ur looking for a reasonable priced meal can't go wrong with Big A's read more

This place is simply horrible. Made the mistake of ordering from there but never again! Do yourself a favor and call somewhere else. No pride in what they do or any respect for their customers!! read more

Family and I have been ordering from here since I was under 10 years old and I am currently 22. Food is great, and those fries are the best (just saying), and food doesn't take too long usually but they do get very busy at times, which makes sense when your food is good. I have also had experiences where the food has been delivered and it may not be exactly what I had ordered but when that happened they were willing to send me another meal as well as let me keep the food that was made which honestly is great (looks like steak and cheese for lunch tomorrow too :D). All in all, 95% of the time I am happy with this place and I do not have much at all to complain about. Definitely a place to try out when you feel like eating a great steak and cheese with fries (or something like that). P.S. Pizza is also very good, nothing special, but good nonetheless. read more

THE WORST CUSTOMER SERVICE!!! I called to place a delivery order of an order that would have been a excess of $50.00, and the snotty girl who answered the phone was TOTALLY RUDE. In the middle of placing my order, she rudely said,"You're gonna have to hold on, I have other people who want to place orders." She then hung up on me. When I called back and started to place my order again, she yelled, "Do you want to order or not, because you hung up on me a minute ago!" I asked to speak with a manager, and she said,"There is no manager here!" And hung up on me again. I called back using another phone, because they track phone numbers, and I asked to speak with a manager, and she said,"I know it's you calling again, and I said there is no manager here!", and she hung up on me for a third time! I order from them 3 to 4 times a month, but I will NEVER ORDER FROM THERE AGAIN!!! THIS PLACE SUCKS!!!!!! read more

We came here when we were starving one day. I ordered the eggplant parmesan sub. It was good, not super greasy like some eggplant subs can be and not dried out. I was not thrilled with the tomato sauce it tasted a little bit metallic and under seasoned. Regardless, it's a great place to eat if you are hungry and want a decent eggplant parm sub. read more

Usually not one to comment, but Big A is extremely unreliable delivering. Continuously hour+ deliveries after saying 35-40 minutes. Stopped ordering from them months back due to the lengthy wait. We tried them again tonight and waited 1 hour and 20 minutes to get 2 items which when finally got to us were disgustingly cold. I wouldn't recommend. read more

Done, I gave them 2 tries and both times I was let down. The first time I ordered steak tips medium rare and they were delivered burnt and tough to eat, the second order was a sausage pepper & onion sub that was also burnt, very salty and the portion was weak. The veal sub had very little sauce, dry and again very little toppings...I guess if you want Italian food you have to go to an Italian eatery. read more

Let me just say, I waited 45 minutes for a turkey club that only consisted of turkey. No toppings, no condiments, no nada. It was disappointing. read more

Dirty shop, unpleasant staff/owner or manager? Wouldn't eat here if I were starving to death

Anything I have ordered has been good, especially the meatballs. I always get a side of them along with a salad. They are constantly busy, which is a great sign. Only complaint is that there is no parking sometimes to get in there. read more

This is the best sub shop in malden by far everything is yummy and the price is right , love the house dressing and onion rings the best five stars ..... read more

Everything tastes great. I think I've tried almost everything and I keep coming back. In my opinion it's probably the best sub shop around. The only negative comment I have is that certain staff members can be a bit surly at times. read more

Horrible what happend to the Big A.$13.00 for a burnt calzone that took an hour to arrive and was cold. Three peices of ham and a tiny bit of cheese do not a good calzone make. They used to be great. They just lost a customer of many years !! Completely Sub Par at best now.Will Never Eat or order From Them Again. Pisa pizza By Far Better. read more

By far the worst customer service ever!! I ordered and it took them over 80 minutes to deliver, and when I call to ask the girl rudely tells me because we are busy! The least she couldve done was apologize. Then my food is COLD. read more

Loyal customer for years never a bad meal food consistently fresh best steak and cheese or chicken cutlet vast menu can't go wrong any day of the week read more

Called tonight to place an order for delivery and was told that they don't deliver anymore. Of course this was after being hung up on twice. They delivered 4 days ago and now they tell me they are closed but was ready to take my order if I wanted to pick it up. They should make up their minds on which lie they are going to use. read more

First and last time there, bought 2 steak tip Cesar salads and in both salads the tips were thin and burnt Not impressed at all.