1. Big Air Mechanical

    1. Big Air Mechanical

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    Wellington, FL

    Big Air Mechanical

    3.0 (6 reviews)
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    A R Williams Air Conditioning

    A R Williams Air Conditioning

    4.9
    (163 reviews)

    I'd give AR Williams a mixed but fair review…read more I initially called because I have a 7 to 8 year old Mitsubishi mini split in my garage that had stopped cooling. After calling several other HVAC companies that weren't interested in working on a mini split, someone else in the construction industry recommended AR Williams. When I first called, I was told they generally don't work on mini splits either. After explaining that I also had a conventional split system in my house that needed attention and that I wasn't interested in hiring two different companies, they agreed to come out and look at both systems. The technician who came out was excellent. He was professional, courteous, knowledgeable, and took the time to explain what he was seeing. He quickly determined that the mini split had lost its refrigerant charge. After adding R-410A, we were immediately able to hear the leak coming from the indoor head unit, confirming the system had a refrigerant leak. At that point, he discussed replacement options. They preferred replacing the system rather than repairing an older R-410A unit, while I decided I'd rather look into sourcing a replacement indoor head myself. My only real complaint is the pricing model. The technician spent roughly an hour and a half at my house, and the bill came to just over $600. Coming from the construction and service industry myself, I'm accustomed to straightforward hourly labor plus material markup. AR Williams uses flat-rate, software-based pricing where each task has a predetermined price regardless of how long it takes or the actual material cost. That's simply not a pricing model I'm personally comfortable with. I don't have any complaints about the technician or the professionalism of the visit. In fact, I'd happily have him back. My decision not to use AR Williams again is based solely on their pricing structure, not the quality of the people they employ. If you're comfortable with flat-rate pricing, you may have a different experience than I did. It just isn't the right fit for me.

    My AC went out at 8pm on Thursday night. I called to inquire when they could assist me and they had…read morea call-taker ready to assist me immediately with scheduling an appointment for the next morning. First setting the appointment was a breeze with an instant text confirmation. I received a confirmation text when the tech was enroute. Tech was friendly and knowledgeable. He explained the issue and how he would fix it. This was a new home I bought 7 months ago and the previous owner apparently didn't do many services on the unit. He thoroughly cleaned growth that was discovered which I absolutely appreciated as my son has allergies. He called the owner "Adam" to get some pricing for a new unit installation. This ac of mine is 11 years old. So, it will be time to replace. The tech had me up and running within 30 minutes. System needed a flush to drain the pipes. Needed a cleaning. All done for a super reasonable price. They offered me about 8 options for a new AC unit and handled that ranged for Savings to super delux but did not push for a sale. Simply explained the benefits of each system. They honestly didn't have an issue recommending and suggesting a cost savings unit. So they aren't trying to bleed you dry by selling you expensive things you don't need. I greatly appreciate that. Lastly, this company is out of Lake Worth in West Palm Beach and I'm in Port Saint Lucie. They have no issues driving the hour to reach me. If you have an AC issue and want a friendly company that you can trust, give this company a call. Honest, professional , and very reasonably priced. I will use them any chance I get. Thank you to all involved and looking forward to staying cool this summer.

    Gulfstream Cooling

    Gulfstream Cooling

    4.5
    (39 reviews)

    I've been using Gulfstream Cooling exclusively for around 12 years in the same home since home…read morepurchase warranty expired. Each year they were called in for some part or another failing in the aging unit, or yearly cleaning or a minor part issue. Each time called if the AC had failed, they walked me through a temporary fix, or arrived within 24 hours and the house was cool again. Recently, iguana took out fan blade. Again as the past few years conversation had gone, a new system (the unit is almost 20 years of age) was suggested, but NEVER pushed. I sucked up another several hundred dollar reasonable repair cost and said I'd try to get through another season. This time, not the case. The entire system started failing a couple months later and DID need to be replaced. Replacing the system: I was given a great quote by brother Jason and didn't even want to call anyone else. He explained the 3 options and I looked them up on manufacturers website and even found another rebate through my city. The great thing about these guys-they DID give me the best price (who wants to shop when the house is close to 80 anyway?)....although I called Island air who came in tightly 2nd. Gulfstream is a small group. You know who you're talking to on the phone, they know you too. Best part about this company: family owned and they treat you like their family! Besides ethical, reliable, good follow up, responsive and know their business!! What more could anyone want? Super happy to have found them.

    I've been a long term GulfStream customer but over the last few years, there has been a dramatic…read moreshift in their handling of Customer Service issues. My $10K HVAC unit has had to have service at least 5 times (including the 2 visits for Service Contract) each of the 2 years that I have had it. In the last 6 months, MOLD has been discovered inside my AC registers and ductwork caused by water backing up into the air return and cooling unit in the garage....an ongoing issue. Kenneth came out and replaced the entire box in the garage and indicated that I would have to pay the $$1,145.00 charge because I had been informed in a previous repair, of the need to open the drain pipe from the unit. I looked up all the receipts that I had and could not find any such information so I requested a copy of the invoice. He told me he would have the office send it to me. I have gotten no response from Email, phone, or messages... This was so avoidable!

    Big Air Mechanical - hvac - Updated July 2026

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