Great experience getting my new car here last spring. Easy to work with & they went above and…read morebeyond to accommodate my needs & provide follow up service post purchase.

Spend your time and money elsewhere. They're an absolute disaster - sloppy, unprofessional,…read moreterrible service.

*Not to be confused with Hillside auto mall*…read more I found this location when searching for a used car online on one of those websites (i think it was car max or true car). Needless to say, at this point hubby and I had been to almost every used dealership in the Bronx, some in Westchester, and even the dreadful Major World. None of the dealerships had what we were looking for and at our budget. Luckily, this family owned business served its purpose! Not only were they very humble honest people, they had a variety of used cars and suvs with low and decent mileage at affordable prices. They took our trade in vehicle and we left with exactly what we were looking for. We couldn't be happier!

Extremely upset with my first time experience here. Not only did I have to wait a full hour, I was…read morenot updated trough the process. I continuously had to ask the sales person for an update and when they finally called me into the office, they said I would have to come back another day....hell no, no thank you. Also found out that I received five separate inquiries on my credit....wow i only came because I would be financed by capital one.

listen i dont do reviews often but six stars deserves this one ! they were amazing throughout the…read morewhole process! shout out to greg and ryan ! they made everything so stress free ! told them what i wanted and they made it happen! definitely will be getting my next car from them after i enjoy this one !

i buy a bmw 330! The service that six stars give me was the best they treats like your family (Lisa…read moreand Lia and Ryan) and everyone help me so much I'm so happy purchasing my car in the six stars I give you millions stars they are the best alerteveryone go to the six stars to purchasing your car they they are the best the best

WARNING!!!! BEWARE!!! If possible to give Zero stars I would. Very unprofessional. The…read moresalesman dresses like a rap video reject and is a SCAM ARTIST. My son was told that he needed to give him a check to test drive a car AND then was told that the guy with the dealer plate was not there. So why ask for his check??? The biggest hint is that in the trailer/office there is a Sign on the wall that says ALL SALES ARE FINAL. They tried to take advantage of a young person but was unsuccessful this time! Went to a REAL dealership where he could get professional service, a car with a warranty and a test drive with a valid NYS Driver's Lic. Like it should be. WARNING!! STAY AWAY!!!!

This is the place and people you cannot trust. They sold me a car that they claimed was never in…read moreaccident. When I brought it to my mechanic, I found out that entire driver's side was smashed, front axle was bent and all tires are worn out uneven. I had to bring the car back to them to get axle replaced. Also the sales guy Matthew never mentioned there was only one smart key ($500 worth) until all papers were signed. He promised to get me a space one but stopped responding to my messages and never returned my calls. There were also al lot of minor issues I had to repair myself. I called several times, tried to get in touch with Matthew or Michael, the owner but noone ever returned my calls. So be aware and take your business somewhere else. This Matthew guy would call you brother/sister, give you his word, promise to get the stars from the sky, swear on Bible/Torah/Koran but as soon as you close the deal, he would ditch you. Matthew, karma is a bitch, it will bite you in the ass one day.

I brought my 2020 Hyundai Santa Fe to Empire Hyundai for a 39.99 oil change promotion. When I…read morearrived, I was told my car "needs synthetic oil" and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.

While I truly appreciate the solution and the professionalism shown toward the end, I do wish it…read morehadn't required escalation to receive what felt like prime customer service, especially given that this was a safety-related issue. That said, I am grateful for the final outcome and for the individuals who stepped in and made things right. Thank you again to Ruben, Marcello, and the Merrick Blvd service team for their help and follow-through.

This is my second lease with them. I dealt with Boris and he was terrific in supplying information…read moreand answering my questions . It was actually a pleasant experience. Thanks all.

I had a very bad experience dealing with Hillsidr Toyota…read more They are not responsible. We bought a brand new car through NYC program. However, without having a chance seeing the vehicle, they delivered to the meter shop 3 days late. We loss the income 10 days due to the failure system. They refuse to take responsible and avoiding the calls. Furthermore, the car has been repainted but not the brand new. See the comparison between original and the car that we received. Some original parts are missing, too. Very unreliable, unresponsive and poor customer service.

******BUYER BEWARE****** I purchased 2005 Lincoln ls a few…read moremonths ago and have had nothing but problems since I've had it. The ad I originally had seen or when I was looking to purchase they had disclosed none of these problems. I just had to dump $1000 to get a fuel pump installed. Initially when I started having problems with the car I tried contacting the owner but he was "on vacation" "out of the office" or there at inconvenient times for me. Once I finally got a hold of the owner he stood behind the as is law firmly. They did hook me up with a throttle body when that had went bad literally days after rolling off the lot. Mind you this car only has 75000mi on it. The point, He goes to the auto auction picks up cars from where ever and DOES NOT go through them properly to see if anything actually wrong with the vehicles. Buy at your own risk.

Terrible business. Never open and never can get a hold of a manager or someone who knows what they…read moreare doing. I've been contacting this dealership since last week and been told that someone will contact me from 718-568-7434. Went on today and learned that the car I wanted was sold. They keep giving me bs answers. That a manager will get back but I have not heard anything. This shows that the company does not care. They are lazy and unprofessional.

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

My experience at this dealership was terrible, after taking my four thousand down payment they…read morescrewed me over with a higher monthly payment. So i pray and left it in God's hands. A couple of months after i saw the business closed down. Why do people including myself thinks that these sale's people really care about you?

Yelp seriously needs to have an option to give out 0 stars because that's what this dealership…read moredeserves. My boyfriend drove all the way from Hartford to trade in his car and buy the 2018 Hyundai Sonata. We had an appointment for 1pm... and 6.5 hours later we left the place with a lot of BS, three extra hard inquiries by the banks on his credit and NO new car. I don't even know where to start because honestly this place is a huge waste of time and as mentioned several times down below... nothing but a BAIT and SWITCH situation. Really wish I had seen the yelp reviews before we stepped foot in this place. We sat down with Astariel (Mr. Star), who is completely incompetent at his job and did nothing but rushed us into finalizing a deal with him. My boyfriend told him specifically and multiple time that he wanted 3 specific features in the car and all throughout our convo with Star, he assured us that those features would be included in the car. What a lie! bc at the end those 3 features were the only ones missing from the car. By the way Star, you SUCK at your job if you have been "selling" cars for 13 years. Saying you made a "human error" and "forgot" to mention those features weren't in the car. Learn to do your job properly! We asked him so many questions and all he did was steered it away saying "put it down on a paper for the finance guys." Honestly if that's all you have to do at your job, rush people into a SCAM deal then I am sure any 2 year old can do that. He took our credit card way before even finalizing the deal. Then when we selected the "right car," they swiped our credit card for the down payment without even confirming with us. Then legit they made us wait till 7 pm to have a talk with the "finance" department only to find out the "deal" that was talked over with us by Star was not the deal that we were actually getting. The moral of the story is please check YELP reviews on this place before stepping a foot in there. Actually do me a favor and listen to me and don't ever make the mistake of going to this place because I can guarantee that it'll just be a waste of time and a whole lot of stress you don't need.