This is my second lease with them. I dealt with Boris and he was terrific in supplying information and answering my questions . It was actually a pleasant experience. Thanks all. read more

I had a very bad experience dealing with Hillsidr Toyota. They are not responsible. We bought a brand new car through NYC program. However, without having a chance seeing the vehicle, they delivered to the meter shop 3 days late. We loss the income 10 days due to the failure system. They refuse to take responsible and avoiding the calls. Furthermore, the car has been repainted but not the brand new. See the comparison between original and the car that we received. Some original parts are missing, too. Very unreliable, unresponsive and poor customer service. read more

Hillside Toyota - Unresponsive, Unresponsive and unreliable. - Auto Parts & Supplies Near Me - Jamaica, New York

See all

I bought this RAV4 Hybrid about a year ago, and right after it came back from service for a recall, the AC stopped blowing cold air while the car is idle. It only gets cold when the vehicle is moving, and this problem never existed before the recall service. What's even more frustrating is that the dealership asked us to pay for diagnostics on a car that is still relatively new, even though the issue started immediately after their service visit. Instead of taking responsibility and properly checking what may have gone wrong during the recall, we were charged just to investigate the problem. This whole experience has been very disappointing and honestly makes it feel like customers are being taken advantage of rather than helped. read more

I bought the new Toyota sienna 2025 . they give us defective remote. I been there too many times for replacement remote . they did not me they send me back 5 five time finally I spoke to service manager . Finally he said you have come by appointment. Let see what they do other wise I will update you again. read more

Service is good, at least in my experience. However, with a scheduled appointment I showed up about 10 mins early and waited in the cue behind a dozen or more cars and didn't get in for almost 30 minutes. So keeping appointment times didn't seem like a priority on the day I had one. To that point, a scheduled routine service (oil change, tire rotation, fluid top off) and inspection had me waiting for just under 4 hours. Completely ridiculous, and that is a major management issue. I will hesitate to return here, I could drive an hour outside NYC and get home faster.also, they don't even scrape the old stickers off properly. Seriously? read more

Hillside Toyota - Didn't even scrape old sticker off. - Auto Parts & Supplies Near Me - Jamaica, New York

See all

I took my 2024 TCC XLE with 8K miles in for the 2nd year service and inspection, plus a few issues that sprang up. USB-C input under the A/C duct fell into the console. The black rubber molding that the roof rack sits on is discolored. The rear left door has to be slammed to close. Samuel, the service rep, told me the USB-C issue was human error, the roof rack black rubber molding fading issue was my fault, and that I think they're okay with the door needing slamming to close. None of my issues will be covered by warranty, and any repair would be out of pocket for me. Management has taken the same position and denied the fixes. Samuel told me the entire center console would have to be removed to repair the USB-C. I called BS on that, Just a money grab. It took me all of 5 minutes to fix the problem. The USB-C was not properly installed. It snaps right back into position using a plastic trim removal tool to remove the obvious to anyone, the USB-C bracket on the rear of the console. Any of you with a TCC, please check the roof rack molding. While my TCC has run flawlessly, my battery died, needing replacement within 6 months, and that lousy charging pad had a large gap that they semi-repaired. My recent issues noted above, well, they can't help me, but they will gladly charge me. read more

Agent was very intuitive friendly and very knowledgeable in explaining every detail of the car . Thanks Robin for guiding me the right way throughout this process ... read more

Hillside Toyota - 2025 Rav 4 prime xse PHEV ,Just an amazing car with great features and durable liability . - Auto Parts & Supplies Near Me - Jamaica, New York

See all

Manager Grace is amazing, she fixed the mishap and was very apologetic throughout. I really felt the company felt bad for the glue mishap read more

Hillside Toyota - Using some sloppy gorilla glue after they broke my antenna. Then leaving traces of the glue on my door. Unreal - Auto Parts & Supplies Near Me - Jamaica, New York

See all

I just bought my new Sienna from Hillside Toyota. I highly recommend them especially the sales person Martin Plaza. He made the experience pleasant and helped me greatly get the exact model I needed. Even the manager Mike was very helpful. Definitely go see these guys if you are shopping for a Toyota. read more

Had a great experience surprisingly at the car dealership, Hillside Toyota. Usually with vehicle purchases, the salespeople have opposing goals to buyers but my salesperson/product specialist Toby was extremely thorough, reliable, and communicative during the car purchase process. My new vehicle was delivered in about three months when other dealerships tried to up-charge for quicker delivery and production. Toby was quick to respond and provide updates through calls, texts, and email. After some back and fourth I was able to get a fair value for a trade in vehicle as well. I suggest checking on the Toyota website. Then, going in with a must-have bucket list and a good-to-have bucket list for your next vehicle purchase so that they can find a package suitable for your needs, rather than blindly going in to check out the cars. There wasn't a large selection of inventory in stock. The dealership is located on a busy corner on Hillside Ave. can't really find decent parking unless you're lucky and don't forget to pay your meter. The vehicles are mainly certified pre owned in their lot because all the new cars, especially popular models, are sold relatively quickly compared to other dealerships I've visited. The staff speak Bengali, Spanish, Cantonese, and Mandarin. Came in on a Friday and they had many available salespeople on the floor. read more

Hillside Toyota - New car delivery - Auto Parts & Supplies Near Me - Jamaica, New York

I went there today to look at a 2022 Lexus ES 350. It took me over an hour to get there with traffic. Upon arriving there was NO PARKING. There were cars that were double parked as far as the eye could see. When I got to the end of the double parked cars I saw a sign that said Valet Parking. The door and window were filthy and looked like they weren't used. I pulled into the driveway anyway and a guy starts yelling and waving his hands. THERE WAS A METAL BAR STICKING UP FROM THE GROUND AND I RAN OVER IT WITH MY FRONT BUMPER AND PULLING IT OUT FROM THE FRONT OF MY CAR!!!! I left and they were calling me on the phone to come back. I had to drive all the way back in traffic. On my way home I stopped at a Body Shop for an estimate....$1000. A HUGE MISTAKE...GO ELSEWHERE. read more

These guys didn't know me at all but went out of their way to clear the lien showing up on my title. I honestly thought they would pass me off to someplace else, but instead they made all the calls to clear the problems then called me to come in to get the paperwork to take to DMV. Again, I walked right off the street and they treated me like a family member. Above and beyond. Thanks Hillside Toyota read more

Had a great experience with the salesperson Francisco Anwar. I traded in my Venza 2021 for a Rav4 2024 and Francisco help me through the process with ease and no pressure. He is very friendly and helpful. He answered to all my concerns and went above and beyond his services. Can't say enough about what a great and wonderful, honest person that he is. I highly recommend everyone to go to him. read more

Hillside Toyota - Auto Parts & Supplies Near Me - Jamaica, New York

Is it possible for a car dealership to save you when you're in a pickle? Well, HILLSIDE TOYOTA saved me. Yesterday, I had made an appointment to see a Toyota Camry in Manhattan and mentioned to them that I was a serious buyer, intending on purchasing the car right away. My husband and I left work 2 hours early to make sure we made it to our appointment on time because it takes an hour to get there from where I work. When we got there, they had already sold the vehicle that I made the appointment for without any other vehicles to show me that could be taken that day. My husband and I started to panic because I needed a fuel-efficient vehicle by the following week. We started frantically calling dealerships, knowing most of them were close to closing time. Rick at Hillside Toyota said they had a model on site and told us that their team would stay after closing time to help us. We arrived at Hillside at 6:15 (their closing time was 6pm) , and there was an entire team there helping us. Rick, George and Mike greeted us as soon as we got there. Sam from sales answered all of our questions regarding the car and got us all set up... patiently did all our DMV and insurance work for us. Set up the vehicle.. did all the paperwork meticulously. Sam from finances gave us great rates and helped us swiftly and efficiently.. George stayed back to make sure we were well taken care of. We left the dealership with our new car at 9:30pm with everything we needed, perfectly packaged, and the team was only happy to help us out despite staying well past working hours. Does your dealership do that for you guys? They are unreal. They truly deserve more than 5 stars. Thank you guys! - Jayne & Jeff read more

Their cars, trucks are amazing. Their customer service especially the one who helped us whose name is Valentina is excellent, professional, helpful and she is so cool. Any questions we had was answered. Anything we did not understand she went beyond to help us from beginning to end. Definitely ask for her for above and beyond service and assistance. On top of that first day got some awesome yummy popcorn and the last day bagels and coffee. We are new to the new technologies in our truck and she explained everything and even set up everything for us. Thank you Valentina and Hillside Toyota. read more

Their inventory online is just a bait and switch game. An employee named GIO called me confirming they had a vehicle and said i cant put a deposit down online. I go to the dealership and this GIO never met me and some other sales person told me it was a clerical error and then went on to try and sell me on a car that wasn't even built yet. They waste your time and try and wear you down into a purchase. Go elsewhere, these people are slimey read more

I came to Hillside Toyota after getting so frustrated with other Toyota dealerships who did not take me seriously. Several sales consultants from other dealerships don't take female drivers and purchasers seriously. Met David H. (Sales Consultant) at Hillside Toyota and he helped me purchase my first vehicle. I needed one badly for school out-of-state. David was quite consistent in keeping me updated and he was a no-nonsense guy. He patiently answered all my questions and clarified every detail. There was a supply constraint with my vehicle of choice but I was able to acquire one before school starts. Thanks to David! David went above and beyond and even followed up after I got my vehicle to make sure everything met my expectations and I got to my destination safely. read more

It was a great deal bought a corolla 2022 with low mileage the sale person name boris was a great guy who made the process easy and simple

I had a terrible experience here. 5 days before my appointment, I changed my air filters and cabin filter myself. On the appointment day, the brand new filter I had recently replaced, they told me needed to be replaced because it was not good. I spoke to the mechanic and they told me that it was an error. Imagine if I hadn't changed my filter, I do not know if the other things they flagged as needing replacement, are legitimate after what happened with the filter. The manager told me that it 'might be' a computer error, which is absurd since, these are brand new filters. The staff were friendly and kind until this occurred. I do plan to return for my next oil change, I will just need to be more careful in case more errors occur. However I would like to say that Anil Raghu was super friendly and kind when I was speaking to him. read more

I just wanted to Acknowledge Kevin and the tech in the service department. We had some car issues and because we were from GA ,we had to go to an actual dealership which could have been a nightmare. but Kevin was patient and explained out service and cost to us in a way where we were comfortable. We are permanently in NY and as long as we own this Toyota Hillside will be our go to for any and all service. read more

Professional, knowledgeable and ethical salespeople. I just purchased a car from Hillside Toyota after a bad experience with Advantage Toyota in Valley Stream. I had an incredible sales experience with Golam Chowdhury and got a great deal. He was knowledgeable, sold me the car and has followed up with me on several occasions to ensure I was completely satisfied. They have an incredible state-of-the-art service center that was actually the most efficient, pleasant experience you can have when servicing your car. I highly recommend Golam and Advantage Toyota, if you're looking for a new or pre-owned certified vehicle. Make sure you do your homework and compare them with other dealers. I got the best price from them, for what I was looking for. read more

I thought this will be the best place to get a car but the whole process was very stressful . Few things to remember 1.If some is going to buy at this place record everything they flip easily .If you put the booking fee or advance whatever ask for the receipt the sales man would not give you one .fix the price and make sure rebate is all your otherwise they will put the all rebate on dealership so be careful Especially stay away from desi people . 2.After you pay the advance they will never call you back or answer your email you have constantly make call to them ask if the car has arrived . P.S (they will give you print that car will arrive at dealership at this date but don't trust that ) 3.Get your automobile loan approved before you go their otherwise you will face horrible ED Manager or owner of this hillside Toyota . Here it goes "to whom it may concern" I was looking for finance and Nazeem one of the so called sales man took me to ED finance manager or owner of this hillside Toyota .he was very very disrespectful .He seems to not like minority people .I was going to spende almost $35 k there but he didn't greet me he was in his cabin sitting in chair and I was outside the door talking to him about finance .there is one one in the room for your information .He seems pissed off.he was trying to harress sales man as quickly as possible.He was not trying to listen to me about my needs all he was doing was talking . he didn't had any respect for customer .the way he talk to me was very disrespectful. Like said your self respect is everything so in the end I decided not to buy at this location . I know they might have record no of sales right now but in long run seeing the management it will sooner or later the business will go down for sure because of the people working their .I have shared my experience in hilliside Toyota in different social platform . speak up and sharing yours with other so they are aware we are not minorities anymore . No business for disrespectful and racist behavior .BIG ED ! read more

Hillside Toyota is an excellent place to buy a car very helpful.ask for Egnis zabala she's the best at her job.she made it easy to purchase a car.thanks. read more

PIRATES. TAKE YOUR VEHICLE ANYWHERE ELSE. Got a coupon in the mail for Hillside Toyota, for a 'Free' Oil change and inspection. Brought it in. First off, the guy behind the counter rattled off a service record that doesn't exist, since I've never taken it there before, and I haven't had someone else change my oil literally in years. The oil change also included a "multi-point inspection." So we're already off to a good start. Then he told me that the car likely needed the coolant flush (tried to sell me a B.S. "Throttle Cleaning" like I'm a complete idiot.) I had intended to do the coolant flush myself, but I asked him how much it would be, he said $300. It was a crazy high number for a simple flush, but I was in a good mood since I was getting a free oil change, and I'm extremely busy. Like a dope, I said 'What the hell, I'll pay for the convenience.' I came back a couple of hours later. I was charged $290 for labor. $145 per hour. Now, I don't know if anyone reading this has ever changed oil, or flushed coolant, but neither takes an hour, and it can be done simultaneously. I was charged $417, not $300 (which was very high price in the first place.) Did some classic 'Voodoo' arithmetic to arrive at that number. To top it all off, I opened the hood when I got home, and found a bolt missing "Seal To Hood Clip". Also, and I know this for a fact: A couple of my lights don't work, I'm missing a wheel wheel liner, my blend doors are shot, and I have a seat belt that is worn, and the splash guard is held up with duct tape, all significant issues which their 'multi-point inspection' must have missed! Good work! To top it all off, they didn't even bother to reset my 'oil change' countdown on the car's computer. So it still shows the oil and the oil filter needs to be changed. They told me my brake pads need to be replaced, and that's the only thing I'm grateful for. I haven't taken a caliper to them yet, but based on the other work I've seen, I'm doubtful if that is even right. Don't go here. You absolutely will regret it. There are honest local mechanics out there who will do a better job for less money. Honestly, it is not even good work for the money. DO NOT GO HERE. read more

Hillside Toyota - Kind of an obvious one... - Auto Parts & Supplies Near Me - Jamaica, New York

I will call myself 'Trini plates'. I had my car serviced in August '23. My service rep was Marvin. He's an absolute delight as a person in the "direct customer service industry" That was my first time working with him, and we all joked that he HAD to be exceptional, because I am used to that [kind of service] from his coworkers Kevin and V J. All four of us enjoyed the moment. Whoever is responsible for the 'Employee Training' at Toyota, should be commended. As we all know, Customer Service can make or break a business! read more

Horrible service. Do not go here. Just picked up my car from its first yearly service. It's a brand new car but I just wanted them to take a look at something for me as it was making a sound. They obviously didn't take a look at it, but they also had my car with them for TWO days for a simple oil change and inspection. When I called to find out about my car after two days, the guy in charge of my service was busy. After 2 hours he still wasn't available to give me an update on my car. Overall it was a shitty experience altogether. And now I'll most likely have to pay somewhere else for something I was supposed to get for free from here. read more

I bought a car from one of the amazing sales members in Hillside Toyota named Egnis she was experienced , reliable and the best thing not pushy like a lot of sales people I meet in dealership , she also is Spanish speaking if you need someone who speaks Spanish.Came in same day my new car was ready to come home with me read more

We took our car here for years for routine maintenance and service but we'll never return after our most recent experience. The long and short of the story is that we were having a maintenance problem with the vehicle, took it to Hillside and were charged $300 for an incorrect and sloppy diagnosis. The diagnosis made no sense to me and I consulted with other mechanics who concurred that Hillside must have made a mistake or simply not done a thorough job. Hillside wanted to charge $3000 for the repair. Even if their diagnosis was correct (and it wasn't), I received a quote for the same repair from another Toyota Dealership for literally one third of the price. I ended up driving two hours to take the car to the Toyota Dealership where we originally bought the vehicle. They provided the correct diagnosis, charged only $150 for the diagnostic fee and provided an estimate that was less than one half of what Hillside wanted to charge. I have no doubt that Hillside would have charged us $3k to fix a part that did not need to be fixed and then would have charged an additional $3k to fix the part that actually needed to be repaired! In addition to this terribly incompetent service, Hillside's technicians also created new problems with the vehicle that didn't exist before we took it to their shop. All of this to say, avoid this place at any cost, or it will very likely cost you. I'm not sure if they've always been this terrible or if the pandemic has turned them into scammers. Either way, their current business practices are corrupt and fraudulent. I'll also be filing a complaint with the Better Business Bureau because this really was beyond the pale. read more

I had the best experience at Hillside Toyota. I went into the dealership on a Tuesday afternoon and worked with Sangeeta to find a black RAV 4 XLE. Unfortunately, they did not have that particular car at the time. Sangeeta told me she will do her best to track it down for me. By Friday afternoon, the dealership had the car. Sangeeta was in constant contact with me and kept me up-to-date with the status. Her professionalism is bar none. I definitely recommend Sangeeta. She will take good care of you and will get you the car of your dreams. Thank you Sangeeta and Hillside Toyota! read more

I came for an inspection and routine maintenance. I was glad they took me for a same-day appt, but it took way too long. I never would've gone today had I known. Upon arrival, I was told it would be 2 hours maximum, which seemed long but I accepted it. It ended up being almost 4 hours of sitting in the sweltering waiting room. The supervisor kindly offered me a discount, but upon checkout, they said NYS law prohibits them from discounting, so they retracted the offer. That was disappointing. I appreciated the people who worked there, and the fact that they didn't up-charge me for anything. But overall this place is crowded, doesn't wash the vehicle, waiting room is lousy, and takes a long time. read more

I've only been there for one check up but the staff is so helpful and understanding. When you go in ask for Vijay! He'll make sure that you're completely taken care of. I can't recommend him enough read more

WILL NEVER RETURN TO HILLSIDE TOYOTA WORST EXPERIENCE EVER Today had a scheduled 7:45am inspection which is a simple process done. I arrived at 7:35am did not enter until 8:45am, at approximately 9:05am received vehicle stating inspection was completed. When I was about to enter the vehicle, I noticed the ABS and Traction lights were on so I ask them what is going on their response was I brought it in that way LIARS! 15-30 minutes inspection turned into 3-4 hours repairs after they screwed up They called me at 10:52 am stating they completed what THEY CAUSED, gave them an extra 2 hours before pickup. When I arrived there paper work not completed then it took another 30 minutes or more for them to locate my vehicle. THEY ARE NOT USING PROPER COVID 19 PROTOCOLS AS MY SEATS AND STEERING WAS NOT COVERED PRIOR TO THE TECHNICIAN. read more

I bought my car here a couple of years ago. I continue to return for my car servicing. From making an appointment to the phone I usually have gotten someone who is pleasant and will take their time to help you find an appointment that works for you. I had a morning appointment for servicing and even though I arrived about 10mins before my scheduled slot there was already a line of cars waiting to drive in. I waited around twenty five minutes for my car to make it to the front. Once inside the workers are nice and will try to explain everything as best as they can. The waiting area has gotten an upgrade on the tv and the coffee area. I didn't try the coffee this time but it did smell fresh. I haven't had issues with my car and when anything has come up I have always been able to get a service check. I can't compare my experience to anything else as this is my first car and only dealership I have done business with. Something new I noticed was there is now a small fee if you pay with credit card read more

Hillside Toyota - New credit card fee - Auto Parts & Supplies Near Me - Jamaica, New York

I bought my preowned Toyota Corolla here with my dad in June of 2020. Sangeetah was our saleswoman and she was very kind and cooperative to our needs throughout our car search. Chloe came through for my dad and I at the end to give us a great deal, and Rankin the finance specialist really sealed the great customer service experience that we had. A good experience that made it all smooth sailing. Very happy with our purchase! Thank you! read more

See all

I had a flat tire over the weekend which Toyota Roadside Assistance worked fast and quick to work with me. But I still needed to replace the tire so I called Hillside Toyota service center to get it done since I did purchase the Tire & Wheel protection plan. I was told to come in on Wednesday. What? Do you expect me to drive on NYC roads on a donut? They also expected me to make ANOTHER appointment for another issue I had. They want me to choose between a flat tire or concerns about my brakes. Their reasoning is that I didn't have an appointment. So if I happen to have what could potentially be a safety hazard, I would have to first make an appointment which could be days away? How irresponsible. Multiple calls later I was told to bring it in anytime. So I went there on Monday around noon on my break since service center has unreasonable hours for the working class. I got my car in and was told again to make a separate appointment in regards to my concerns about the brakes. I was also told they didn't have my tire in stock. So I would have to wait a day just to get one tire replaced. When it was ready, I was working and there was no way I can reach the center before they close because of their unreasonable hours. So that was 2 days I was without my car because of ONE flat tire. The Tire warranty is useless when the dealership doesn't have the tires in stock and it takes 1+ days to fix. I could easily go to any tire shop and I would've driven off the same day. Also when I was trying to reach someone higher up to voice my concerns, I was given the run around. I guess once the sale is completed, they wash their hands clean. I'm looking into cancelling the Tire warranty and another warranty I had purchased. Completely horrible. FYI to Hillside, don't reply to this review with some scripted apology and asking me to call you. YOU call ME. My name is on this review and you can check the history on your system. read more

I called Hillside Toyota for quote to service my vehicle. They wanted $499 for Transmission Fluid drain and fill, $700 for replacing spark plugs. A simple drain and fill should take a master technician 1 hour max. These service advisors must be smoking marijuana during their breaks. read more

The review is about service. Use the business places as a middleman for our purchased vehicle thru the employee program. We were told by Toyota main office two weeks ago that our vehicle is being shipped to this location. Advised to be patient as it being done as a courtesy. Waited for the dealer's call and decided to make a follow up call on its second week. Spoke with the sales manager Joel and gladly help us about the inquiry. The salesman was very friendly , explained step by step the procedure of claiming the car, not pushy of making some sales ( thru financing) , did not feel that he was just doing it as a courtesy , we felt that we were new customers and he met our expectations and needs. After all the paperworks signing , we were told to come back a day or two for the final step- owning it. So we returned . The process did not take long. The salesperson was efficient, friendly, professional and easy to deal with. I would recommend this associate to our friends in needs of Toyota vehicle. The location is the closest to our area. Easy to find and parking is not bad to think it is situated within busy crossed streets. Lots of their vehicles were on their display floor. Disappointed though that I did not see in her spot the famous " JAN". Lol! I would like to come back and do business if needed. read more

Hillside Toyota - 2015 RAV4. - Auto Parts & Supplies Near Me - Jamaica, New York

Complete crooks. Gave a carfax for a different vehicle (showing no accidents) Once financing was secured - I realized the cartax was for another vehicle and asked for the correct one. When provided - it showed the car did in fact have an accident. Pure bait and switch. Completely dishonest. Stay away from this place read more

Phenomenal customer service. Especially the product specialist (Jessica Ordóñez ) and the sales manager (Feng Ye). They went above and beyond and we couldn't be any happier. Definitely recommend this location. read more

Bought a pre-owned Toyota certified Toyota land cruiser from this dealer. The buying experience is what you would expect from a dealer, make a deal quickly (settle on the numbers), sign the papers and get out so the chair is ready for the next person to come in. What the one star review is for is the post-purchase experience which I frankly care more about than the initial sale. The car was sold with a Toyota provided roof rack (all land cruiser heritage editions had them) , they sold it me without the keys to unlock so I can actually use it. I have tried contacting the dealership several times to ask if they simply know where the keys are, and I have been told several times that Victor (sales manager I dealt with) will call me back in 5-10 minutes. I have given up on contacting them at this point and I will have out break the locks on this $500 roof rack. What I also noticed the next day following checking the motor oil of the vehicle was the oil was very dirty (indicating it had not been changed in a long time), although on the carfax and the toyota service record notated an oil change being done prior to the sale when it obviously was not done. There are two takeaways from my experience. That their sales department is the classic dealership experience where they are not at all interested in customer satisfaction but the sales quotas. And their service department are misleading people in saying they are performing services which are not getting performed. read more