Ordered 10 bagels with cream cheese, drove back to realize they only put cream cheese on 3 of them (even though the receipt says cream cheese on all. So went back to get more cream cheese and asked for 2 tubs of cream cheese, since they couldn't touch the bagels again to put cream cheese on them, the lady at the front wouldn't give us 2 and only 1. We asked multiple times if we could please have another tub since we needed to put cream cheese on multiple bagels AND we just drove 30 minutes back and forth 2 separate times. We argued for quite awhile and we needed to get back so we just took the 1. The lady at the register was very rude and told us she doesn't have time for this. Very disappointed, we weren't asking for much, just enough cream cheese to put on the many bagels that didn't have any. read more

Very limited selection and everything seemed to be "extra" $1 extra to cut the bagels, extra cost for "premium" bagels.

Food was amazing!!! service was incredible best bagels ever!!!!!! And you could get breakfast or lunch!

I'm very mixed about this place. The food is fantastic. I've never been disappointed by a bagel or sandwich. I even like all the options they have for cream cheese. My issue is the employees. Don't take this the wrong way, they are always very courteous and helpful. This issue is the way they are trained. I'll use one anecdote that is similar to an experience that I've had multiple times here: It was early in the morning (7am) and I walked in and ordered a dozen bagels. There were 2 employees working up front and I was the only one there when I arrived. I ordered, and before I was done ordering 3 people come in right behind me. I figured that 1 employee would start my order while the other would help the next guest....nope. They both continued to help me. And this lasted for several minutes. It was another 5 minutes before my order was fulfilled and they BOTH began helping the next person. Now you may say that one was training the other. But I don't think that was the case because they were both working independently. This has happened to me, or I've witnessed it here 3 times. read more

i have visited this place often over the last decade, they always have good customer service and great food every time!!

Went for lunch today. Waited FOREVER for my lunch. Mellissa was exceptionally grumpy and impersonal; not to mention slow. She couldn't find the button for "add onion" so I didn't get the onion I asked for. She didn't ask for help, nor did she tell me she couldn't give me what I wanted. Also, Seems this site is not laid out for efficiency. Toasting of bagels takes place in the front and then curried to the kitchen...? Really? Why not have two toasters. Also, bagels are sliced by hand. Really? Why not have an auto sliver. I still haven't gotten my order and am afraid I got a garlic bagel instead of the onion I ordered due to it getting stuck/burnt in the toaster (because other bagels were being carried to the kitchen and person wasn't able to address it quickly) So there were no more onion bagels and the girl just grabbed a garlic bagel and didn't address it with me...?? Really? This is how you do business? Omg...so I just got my sandwich and it has TWO BOTTOMS not onion, not garlic...plain a@@ bagel...or are they? Mystery bagel bottoms!!! Awesome....smh! And no onions. So I didn't get my onion bagel, nor any onions. read more

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The staff is super friendly, they even know your name and your order! That's a great family feel. read more

I stopped in to get a bagel to go on my way home. Second in line. I bet it was at least 10 minutes or more to get my bagel. Took it home and opened bag and it was burnt. No one even asked me if I wanted it toasted. I had to cut off the burnt part. It still didn't taste very good. Hard. Both halves were burnt. Very disappointed. read more

Big Apple Bagels - Burnt bagel - Breakfast & Brunch Near Me - Holland, Michigan

Normally, I love Big Apple Bagels. But, today, I received the terrible service! The person running the register was just plain nasty to us. She was all over the place and it wasn't even that busy. She didn't smile, and she sounded angry, but only to us. We waited a while for our food, but not a ridiculous amount of time. Then we get our food. My fiancé got a tomato basil bagel and I got plain. As seen in the picture, I had his top, and he had my top. I also ordered cheese on it and there wasn't any. We brought it back up to the counter and the same lady that we ordered with and we explained our situation. She just sighed, said okay in a sour tone and walked away rolling her eyes. She brought it to our table, we said thank you, and she just went, "yeah..." terrible service. Terrible attitude. Terrible experience. Do better. read more

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i love their jalapeños bagels I go there basically everyday and they're always nice to me

The young lady at the register was new. She needed assistance loading a new roll of receipt tape. Sue was not very kind, just snippy and not friendly with her while showing her she had the wrong tape in the wrong way. I imagine it must be hard to learn a new job with someone who isn't kind and calm while training. I ordered a bagel toasted with butter. Sue cut and toasted the bagel then proceeded to chat with another customer for 2 minutes while I waited for her to butter and bag my bagel. The new gal finally finished it for me. I was in the middle of some deliveries, as I drove away and pulled out my bagel, I found the edges to be very burnt. And to boot, there was a hole in my straw and it was hard to drink. Because I was in the middle of working, I couldn't return to get a new one. Disappointed and hoping a little more kindness will help them get it together. read more

Big Apple Bagels - Burned bagel - Breakfast & Brunch Near Me - Holland, Michigan

Took forever to put an order in for just 2 bagels. When we got our bagels... omg i paid an extra $1 for a drop of cream cheese. The butter was non existent and not even toasted when i ordered toasted. read more

TIP: If you are a frugal shopper and you don't mind the selection sometimes being a little picked over if you buy your bagels in the last hour they are open they are half price. I do not think the half price discount applies to the cream cheese, but you can ask to verify if it applies to cream cheese and other items they sell like muffins. I'm still a fan of this place, but unfortunately I'm having to knock off a star from my previous review. This is for 2 reasons. First is that here on Yelp the business closing hours are way off. I'll give what I remember the closing times as being, but if you're going close to closing time call them first to make sure I'm remembering the times correctly. Monday thru Friday they close at 4 pm, on Saturday they close at 3 pm and on Sunday they close at 2 pm. So Big Apple if you read this I sent you an email requesting you update your hours here on Yelp and it's been months and that has not been taken care of yet. If you want your 5th star back please update your business hours here on Yelp. It's a simple thing you can do to help avoid frustrating your customers since nobody likes to show up at a business only to find they closed hours before the hours that are posted here on Yelp. The 2nd reason I'm knocking off a star is because 2 out of the last 3 times I've bought jalapeno bagels here there was absolutely no jalapeno flavor in them. Now I'm an old white man that can not handle eating any spicy food so if I'm saying there is no jalapeno flavor in your jalapeno bagels then there's a serious problem here. In a month or so I'll try them one final time to see if you've corrected this problem, but if it's still a problem then I'll stop buying them and since they are the main reason I stop in here it will cost you some business. I'll still stop in sometimes for other flavors, but I'm guessing you'll lose 2/3 of my business if you don't start putting jalapeno back in your jalapeno bagels. Please fix this problem!!!! The good news is their other flavors are good and they have a nice selection of flavors so everybody can find something to enjoy. Also, the employees here are always friendly and the store always clean so there is plenty to like about this place. With a couple of minor tweaks they will get their 5th star back from me. read more

Food is good enough. Pretty tough to mess up bagels though.. And the customer service is absolute garbage!! I was having a meeting and was literally kicked out at closing time which is a geriatric 4pm. I have since had better experiences. I am a regular by some standards now. read more

Overly enjoyable. Owners seem very nice. Food is very good. Kind of wish their bagel sandwiches weren't served with a side of bagel chips, but I guess that's just part of the chain. read more

I am a bagel snob, so my review is based on that. The bagels here are not good. They are ALWAYS over-risen and full of air pockets. A bagel should be dense and chewy. My cynical side says that they do it to give the consumer he's getting more for his money. If you like AIR, this is your bagel place. If you like authentic bagels, there are better to be had downtown. read more

We had breakfast/lunch here yesterday. Pretty good. My mother had an egg sandwich on a jalapeño bagel. She enjoyed it. My dad had some kinda beef s'witch on a bagel. I had a california club, so a turkey s'witch w/ avocado on rye toast Madre and I shared a chai latte, yum. It was a good meal. With the beverage, just less than 20 for two people, as one in our party ordered separately. read more

One of my wife and I's favorite lunch spots. Quick and good food. The Jalapeño bagel is amazing! Only con about this place is they normally have only one person running the register (but have two register stations). During a lunch rush, it can be a little bit of a wait. read more

Best bagels in Holland! The Albuquerque sandwich is my favorite. The seasonal bagel are always fantastic as well.

Nice sandwich on bagels made on site. Magazines and current reading material makes lingering an option.

This establishment has wonderful tasing bagels. The sad part is the service, I places an order and my bagel was never made. I asked the cashier what happened to my order, and the bagel was sitting on the counter. read more

Poor service - I come here every once in awhile and I forget that it is always long wait - either 1 person working w a line of five and visible people on break in back or 3 people at the toaster trying to do orders - reminds me of 4 yr old soccer read more

I always get the southern tradition when I come here and I'm never disappointed. Their bagels and cream cheese is always on point. Their workers have always been very friendly and helpful whenever I come in. read more

We stopped here for a quick breakfast on our way through town. The bagels were delicious! I had a BLT sandwich on Asiago. The bagels were had just the right "bite" and "chew". We waited about 5-10 minutes for our sandwiches. I wasn't crazy about the iced coffee although my friend liked the regular hot coffee. I would definitely go back when I'm in the area. read more

I moved here from 2 miles outside of Manhattan in November 2014. I say this to say that I have a pretty good working knowledge of what a good quality "Big Apple" (New York City) bagel tastes like. I came here at approximately 8:40 am on a Wednesday to have a bagel with cream cheese. I ordered a toasted onion bagel with vegetable cream. My compadre ordered a bagel sandwich with lox and cream cheese. My experience here was mediocre at best. For some reason it took them literally over 10 minutes to fulfill our measly two person uncooked order . I don't think the deli person in back had much experience with the lox sandwich menu item. As we were waiting I perused the cream cheese display beneath the counter. There apparently is some bizaare fetish sweeping Big Apple's clientele with sweet cream cheeses. I kid you not, literally a third of the cream cheeses offered were sweet. To name a few: chocolate chip, maple syrup, blueberry, two types of strawberry, and apple. I find this odd and not very appetizing. Then I noticed the oxymoron the "light cream cheeses". Just for the record, if your trying to lose weight or eat healthy you really shouldn't be eating bagels and cream cheese for breakfast, period. Noticeably absent from the cream cheeses were regular vegetable cream cheese (they only had light which I didn't realize when I ordered) and olive cream cheese. Coming from New York, the bagels were unusual. They were shorter and thicker than your classic bagel back east. They were too fluffy. Personally, not my cup of tea. Big Apple Bagel could benefit from a lesson or two from a good jewish bagel maker in New York or New Jersey. After all, it was the jews not the dutch that brought bagel from eastern Europe to New York City. read more

Always a comfortable, clean, friendly environment to grab breakfast or lunch and relax! The bagels and entire selection are everything you could expect. The atmosphere provides a variety of seating options, including private chairs and a fireplace for quiet reading, barstools in front of the window, or high-back booths for a bit of privacy while dining. Really kind and friendly owners and staff make this a highlight little stop in South Holland! read more

Stopped in for bagel and a latte. Not busy at all. They had my bagel in the toaster before I was done ringing up. But then they left on the counter. Ten minutes later when they brought it out with the coffee. It was flat cold. Had to take it back. Otherwise nice service. Great selection of muffins and baked goods. read more