This is such a magical place. Came with my husband and both of us absolutely loved it! The host was…read moreamazing and very kind. Money well spent. Will be going again and trying the haunted room next!

Clean(except for floors..bring slippers ) We stayed in…read more"Crystal Cove".. Super fun. Bathtub with lots of flowing hot water, shower pressure was great. Summer it does get hot and only fans (no ac) but it was mostly manageable. Super friendly hosts and it felt safe. Fairytale like experience

Stayed in this cozy spot for 5 days. Not the biggest place but they upgraded our room for a great…read morerate and we loved our stay. Perfect for my wife, daughter, dog and I. We would definitely come back. The employee working JAMES was a super cool dude.

The rooms are nicely remodeled, however that's the end of the positive…read more First, arrived at 2:45 and was told check in is not till 4:00. Ok a bit late but ok, however it was said very bluntly and then early check in would be $50. No problem we will come back at 4:00, geez can you at least smile? So upon check in, we had to pay a heafty $75 to have our pet with us, then $16 plus tax to park our car in there motel parking spaces. Feeling nickel and dimed . Took a shower before dinner and the shower handle is blocked so the hottest it will let you get is barely luke warm. The next morning we ran the shower for over 10 minutes and it was cold not even luke warm so we gave up on getting a shower. The rooms are small and very noisy, so much so that there was a white noise machine in the room for use. They had water bottles and snacks in the room each with ridiculous Las Vegas, hotels type pricing for even a water. Take a pass on this place .

Relatively new property, modern, with spacious rooms. Nice family touches that youll find in this…read morebrand including breakfast, the "market" in the lobby, and s'mores kits to use at the fire pits. We chose a room with a kitchenette, and even for our short stay, it was a great convenience. Service is a little hit or miss. When we arrived our room was a bit stuffy so we tried to use the thermostat, which kept indicating a low battery. We called the front desk and the man who answered hesitantly said they'd tell maintenence. On our way out for dinner, we stopped by the front desk to remind them of our request and it was the same person who answered the phone. He was surprised and scrambled to find a sticky note to write it down. After all of that, we come back to the room to a note that it's been "fixed." The A/C and heat are controlled on the unit by the window itself, not the thermostat. So why not say that the two times we asked about it? The entrance and exit are towards the road behind the main street through down, which has restaurants, a 7-11, and other places you can easily walk to -- if they had an exit facing the main road. We had to walk around the building, climb over the railing and then make our way to the sidewalk.

We stayed at Home2 Suites during our trip to Big Bear. The hotel itself is very new, modern, and…read moreclean, and the room was spacious and comfortable. However, I was disappointed that the bathroom in Room 363 already had some maintenance issues. The toilet was loose and wobbled every time we used it, and the shower handle was also loose and moved around when adjusting the water temperature. For a newer property, I expected these basic fixtures to be in better condition. The complimentary breakfast was a simple American-style breakfast with a few hot items, which was convenient but nothing particularly special. Overall, the hotel has great potential because it's clean and well maintained in general, but the maintenance issues in our room definitely affected our experience. Hopefully, management will address these problems soon, as this could easily be a 4 star stay with better attention to detail.

We stayed here for one night over the 4th of July weekend and overall had a good experience…read more Check-in was quick, and the front desk staff was genuinely welcoming and friendly. They made us feel right at home, which was a great way to start our stay. We booked a room with two queen beds, a fireplace, and a balcony. The lobby is nice, and the hotel has a spacious breakfast area along with an on-site restaurant. Our room was on the first floor, though, and the balcony overlooked someone's backyard, so we didn't really get to enjoy sitting outside. That was probably the biggest disappointment. The room itself was comfortable enough. The beds were decent, and it looked like some of the decor had been updated. The bathroom, however, could definitely use some work. There were patched areas on the walls, cracked baseboards, and it felt a little worn. The hallways could also use a refresh. The game room was a nice surprise. It had a pool table, ping pong, foosball, a few board games, and vending machines. There's also a small outdoor pool and jacuzzi, which looked like a nice place to relax. Breakfast was included and had a good variety of options, which we appreciated, especially on a busy holiday weekend. Overall, while parts of the hotel felt a little dated and even a bit creepy in places because of the older chateau style, we still enjoyed our stay. For the price we paid during one of the busiest weekends of the year, it was a good value. A few updates would make a big difference, but the excellent customer service and included breakfast definitely left a positive impression.

BREAKFAST IS PLENTIFUL AND THE BEST! Room was old and…read moreFILTHY. No one supervised housekeeping ladies that happen to me Mexican and my cleaning ladies in Mexico are THE BEST. They told me American Mexican housekeepers are LAZY.

We stayed @ Raccoons den. Its cozy and clean and to top it all they have amazing view…read more If you have question she answered right away ( Sophia ) Absolutely 5 stars

What a pleasure it was doing business with Big Bear Lakefront Cabins!…read more So easy to communicate with throughout our stay. We rented the "lakeview manor" (luxury cabin) conveniently located right behind oakside restaurant. Walking distance to the village was only 3-5 minutes! When booking with Lakefront Cabins they offer a 20% discount on boat rentals through pleasure point marina. We took advantage of this great value. Lakeview Manor cabin comes with an AC/DC pin ball machine, when I went to play it, one of the flippers wasn't working so I sent a service request out to Lake front cabins and they immediately sent a technician. Within an hour it was fixed. Very much appreciated! The cabin is equipped with oversized TV's, state of the art fireplaces, and modern style finishes throughout. It's a must stay if you're planning on visiting big bear.

This was the perfect time to visit here. Before summer starts when it gets really busy…read more It was quiet so sleep was fabulous. Very comfortable room that was super affordable, clean, immediate hot water with great water flow. They hadn't switched the heat to air so had to keep the sliding glass door open at night but it was still cool out so was a good nights sleep. Hot tub/pool outdoor. Coffee/ hot water available 24 hours. Only had lunch at restaurant once but it was delicious. There was a nice game room next to the restaurant with books to read and fun family games. Hotel is at the end of the town so was quiet with lots of parking and easy to walk to shops. Very reasonably priced with 24 hour staff. Wonderful place to stay to visit Big Bear.

We've stayed here before and usually enjoy it, but this stay was disappointing. When we arrived, no…read moreone was at the front desk to check us in. After waiting, the maintenance guy stepped in, called his supervisor, and helped us--he was incredibly nice and helpful! Unfortunately, the A/C is broken throughout the hotel, so we had to make do with a fan in the room. The bed is also extremely firm--basically rock hard. Great location and good-sized room, but definitely not the experience we've had here in the past.

Idk what people are seeing or getting from the reviews that they have on here but we were fooled by…read morethem. Hotel is cheap yes, but you are getting what you paid for. Plumbing SUCKED. The tub would fill up a minute in from turning on the water. Shower curtains had holes in them AND sometimes the water wouldn't come out ( maybe from everyone taking a shower at all once ?) idk but they do like to save money.. during the day all lights are off in the main hang out area, it's sooo dark we had to use the flashlight on our phones just to get by. They charge extra for fresh towels. No room service. The whole place was unkept and had a creepy vibe to it. Would not recommend.

It was an amazing stay. The room was nice and very clean. The bed was also really comfortable and…read moreallowed us to get a good nights sleep. I highly recommend booking a stay!!!

Big parking lot with easy access to hotel and back out.. Incredible service and staff. Lounge,…read moreamenities and everything that a Hampton Inn provides always brings it to the top! Clean rooms, easy access TV, and comfortable sheets with a plush bed. Overall excellent experience and I'll be back for sure!

Love this hotel. This is my 3rd stay here. The staff is always courteous and accommodating…read more Location is perfect for me. The rooms are always clean, bed cozy. The fridge has a freezer. Not many places have a fridge with a freezer for my sherbet binges lol. The lobby is awesome. Different places for everyone. Small movie room, fireplaces, outside patio has firepits with smores, sat has a happy hour. Its just a great hotel. Give it a try.

Horrible experience. Won't be back. Reserved one room upstairs with a patio/balcony. Was given a…read moreroom on the street with a narrow 4 steps to the cabin. No porch or anything. We complained and was told that they had the right to change us. It's not in their written policies anywhere. This room was substandard, especially to the one we actually booked. The mini blind were threaded, broken and dirty the table was beat up and not stable, the cost rack was in front of the window. And was not stable to move plus that was the only place to hang clothing. No drawers The mini sofa at the end of the bed was torn and poked your behind if you sat on it. Everything is done by text message, yet conflicts aren't resolved. It was our ;9 wedding anniversary. We were deeply dissapointed after reading other's posit reviews. We won't be back

This review pertains to cabin number 4. The cabin is quaint and cozy. We were there in the summer…read moreand air conditioning was not needed. It was comfortable for the most part. We brought our two dogs which is why maybe they gave us a cabin that wasn't as nice as the pictures. One big problem was the shower heads in the bathroom. The flow was very good. But the bathroom is a wet room style, meaning there's no divider between the shower and the rest of the bathroom and the water gets everywhere in the bathroom. They need a curtain or a wall between the shower and the toilet and sink area. If you are very picky about your stay, I would not recommend this place. If you are not super picky, this would be fine.

This was such a great place to stay! The communication from the staff was very easy and they were…read moreall so kind. I absolutely loved that there was a spot to do yoga or other movement classes! If you want to do a complete wellness day, you can take your mat to this beautiful open deck area (where your mat is shaded) and you have some mirrors. Once you finish your class, there's a sauna and cold plunge available to use to complete the perfect session! I didn't get to use the lodge much as I was visiting solo this time, but would love to use that nice big kitchen and the pool table next time This place is not super big, so everything is very walkable and in close proximity to each other! You can drive, walk, or even ride your bike to other restaurants and activities near by if you aren't too busy playing corn hole or lounging in the hammocks

My family and I decided to stay here while visiting Big Bear Lake this past weekend. Let me tell…read morey'all from arriving to the vibe inside the office to the room it was all super welcoming and cozy. Vensia was the front desk person and she made us feel super welcomed and explained everything to us in detail. Not to mention we didn't have a reservation and they were able to accommodate us on the spot. This place is also pet friendly cause we were traveling with our furry friend which was nice because she also shared with us her dogs and their names. Overall extremely happy we had such a great experience here and will be booking in the future!