My husband & I had a wonderful date night staying at Castlewood Cottages recently. We stayed in the…read morehaunted manor cabin. The attention to detail was beautiful & the room was sparkling clean, bed & pillows were soft. We had an amazing night stay , thank you so much!

I have had these cottages on my list for YEARS. When we first pulled up I was a little worried…read more This place doesn't look the best from the outside, just being very honest. Then we parked and the check in area was locked so we started to panic but luckily someone came right away. The maps given for directions were poor but that was the end of the bad. The room was amazing! It was huge and beautifully decorated. They also had cute costumes in the room for you to use to dress up and take pictures. The room was very well cleaned and this is greatly appreciated, especially since the room was large and had a running water feature. Can't wait to come back and stay in another room.

We drove up from Highland just a few days after a heavy snow, and everything in Big Bear Village…read morelooked fresh, clear, and beautiful. From the moment we walked into Sierra Blue Hotel & Swim Club, we knew we picked the right place. The aesthetic is incredible -- vintage charm from the original Thundercloud Lodge blended perfectly with modern, rustic chic design. Thoughtful artwork, cozy textures, and designer-inspired rooms make it feel stylish yet warm. It's a full-service hotel right in the heart of the Village -- one short block to the lake, shops, and restaurants (and right across from the bowling alley). Easy parking and EV charging available, which is a huge bonus. Janet, Maddie, and Louie greeted us and were absolutely amazing. Genuine, welcoming, and thoughtful. They even gifted us complimentary mugs and were so kind to our son, giving him a patch for his jacket or hat. That kind of hospitality stands out. And the freshly baked s'mores cookies? Unreal. Warm, gooey, perfectly toasted marshmallow and melted chocolate. Honestly better than DoubleTree cookies -- and yes, even better than the famous Disney park cookies. They're that good. Spotless room, beautiful Village views, pet-friendly, incredible service, and an unbeatable location. Five stars without hesitation. We'll absolutely be back -- especially for those cookies.

My room smelled like cigarettes. The next room, they tried to give us had a missing window. They…read moredouble charged me for parking. Your game machine in the lobby was broken. Their own employees were talking, smack about each other in front of us. Overall, it's kind of like putting lipstick on a pig, not a great place. Edited: the owner is confused but the property is junk. Cool response bro. I'd recommend staying elsewhere.

This is a nice, affordable place to stay in Big Bear...not too far from slopes, downtown, etc. (not…read morewalking distance though). We stayed in a kind bed suite room which gave us some extra elbow room. My ONLY complaint was the mattress. It curved in the middle so bad that I woke up with shoulder pain from leaning all night :-/ Our room 367, faced the main hwy but you couldn't hear traffic w/the window closed. These rooms have frig, micro, dishwasher, plates & cups so very convenient when traveling. The front desk staff was very friendly. They do offer breakfast in the am which is another plus when traveling. We would stay there again but hopefully they get better beds!!!

We stayed here recently and overall had a good experience, but I want to share details so future…read moreguests know what to expect. Our check-in time was 3:00 pm, and we arrived around 3:30 pm with three tired kids hoping to settle in quickly. Unfortunately, our room wasn't ready, so we waited in the lobby. At 4:00 pm we were assigned a room, but it still wasn't finished -- no sheets on the beds, no pillowcases, crumbs in the sink, and hair in the bathroom like someone had recently shaved. It seemed like there was miscommunication between the front desk and housekeeping. We finally got into a fully cleaned room around 4:30 pm. After a long day of traveling with kids, it was definitely disappointing. That said, the staff members who were working truly made a difference. Joshua, who checked us in, was very apologetic. He was the only person working the front desk at the time. He stayed professional the entire time. A huge shoutout also goes to Edwin, who was working unbelievably hard. We saw him helping with rooms, assisting at breakfast, and keeping things running smoothly. His work ethic really stood out and he deserves recognition. Once we settled in, the hotel had lots of positives: The complimentary s'mores kits were a big hit with the kids. Each kit included four marshmallows, one Hershey's bar, and four graham crackers, wrapped in a festive Thanksgiving bag. The outdoor fireplace courtyard is huge and made the experience even better. This was especially great because the little town of Big Bear tends to close early, so having this activity at the hotel was perfect. The pool area was clean and well maintained, which is also perfect option for family with kids (just a way to entertain them while having fun). The complimentary breakfast was also surprisingly good. The waffles were awesome, and there were plenty of options like cereal, oatmeal, eggs, and potatoes. I would love to see a few more condiments added (like mayonnaise or mustard), but overall it was a great breakfast spread. The room layout was spacious, very comfortable, and perfect for a family. Despite the rocky start at check-in, the hotel has a lot of charm, great amenities, and truly hardworking staff members who care.

Really great hotel. It has everything they claim to have-…read moresuch close proximity to Snow Summit and Big bear mtn and ski rental shops. Great game room and jacuzzi for after skiing. Resteraunt down the the street with cozy atmosphere and happy hour (less than a minute walk). Walgreens within walking distance too. Wonderful staff. Lockers to store ski equipment. We would definitely stay here again- we found our perfect Big Bear hotel. And the breakfast was really good, lots of choices- eggs, eggs with veggies, pancake maker, bread and bagels to toast, bacon or sausage. fresh baked muffins, cereal. Oatmeal.......perfect before skiing. And plenty of water all day and night.

Stayed here for a weekend work trip and the hotel is lovely. I would absolutely come back for a…read morevacation. Very clean rooms, decent breakfast buffet, and incredible customer service. Carol in particular made my stay perfect. She's incredibly knowledgeable about every single aspect from the hotel and on top of that she's a very sweet and accommodating. I had a few needs. - printing, extra towels, toothpaste, etc and she was amazingly QUICK with every request. Thanks again Carol and Chateau Big Bear, I'll be coming back soon!

There is nothing like this place for me and my family when we need a break from the greater…read moreMetropolitan Los Angeles. Five Star should be 10 Stars. Everything was above scale. Serenity is the only name for this house.

My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

This was the perfect time to visit here. Before summer starts when it gets really busy…read more It was quiet so sleep was fabulous. Very comfortable room that was super affordable, clean, immediate hot water with great water flow. They hadn't switched the heat to air so had to keep the sliding glass door open at night but it was still cool out so was a good nights sleep. Hot tub/pool outdoor. Coffee/ hot water available 24 hours. Only had lunch at restaurant once but it was delicious. There was a nice game room next to the restaurant with books to read and fun family games. Hotel is at the end of the town so was quiet with lots of parking and easy to walk to shops. Very reasonably priced with 24 hour staff. Wonderful place to stay to visit Big Bear.

Great location, clean and wonderful hospitality. Those are…read morepluses. One big minus, there is no AC, so the room gets super hot and stuffy. Hotel doesnt disclose this important tidbit until you're checking in, when it's too late to back out. They suggested I open the window for "fresh mountain air", but failed to mention the window has a security feature where it only opens one inch. If you book here, get a balcony and at a minimum ask if the AC is up and running.

It was an amazing stay. The room was nice and very clean. The bed was also really comfortable and…read moreallowed us to get a good nights sleep. I highly recommend booking a stay!!!

Where do I start... First off the new owners should remove "breakfast" from the title since that's…read morenot a thing. But, that's not really why this is getting two stars. The first room we got didn't have a functional deadbolt lock. We tried calling the owners of the facility just for it to not go through like some of the other reviews say. Anyways, the older women who runs it came to check it out and unfortunately had the audacity in the broken English she spoke to just use the bottom lock. Yeah, idk about that lol. My girlfriend and I looked at each other just in disbelief. Fortunately, we were given another room Nextdoor. Typically, my girlfriend and I's routine is to go right to the AC and put it at a reasonable temperature. It did not work. We asked the older lady once again, and she slides over a dusty electric fan. Eek... aside from that, the beds were definitely uncomfortable too. Oh yeah, the fire alarms are detached and thrown into some drawers. I guess the only cool thing about this cabin was some old written diaries talking about the place since 97' when it was owned by the first people who rented out the cabins. Cool stories for sure. Hopefully these new people can fix up some things and make it to seem like what it was during the good'ol'days

I really enjoyed my stay and I'm going to give you the good, the bad and the between as I saw it…read more There was a lot to really enjoy but the best was the jacuzzi inside the room. It was huge and the water was always super hot and the shower was hot right when I got out of the tub. A little soap goes a very long way with bubbles, proceed with caution. The room and the spa were very clean, there was a sticker on the door with the name of the person and the date that our room was sanitized which was reassuring to me. Once inside it smelled clean and everything looked clean. I did take a bottle of Odoban and did a once over but it was during COVID paranoia. Whenever I stay anywhere I strip the bed and put on my own sheets and blanket but when tearing the bed apart our white linens were very white and clean. I read reviews about a rouge hair or two and myself having very long dark hair I find it silly that it would be a huge deal, even in the most immaculate environment one is bound to pop up, trust me, I know but I understand with COVID everyone needs to be on top of their game with cleanliness. I found the location to be really convenient, it was close to everything we wanted to do. We had several exchanges with the owner, we checked in after midnight and she was friendly and professional. Since we were both working remotely due to COVID we decided we wouod like to stay another night if they could accommodate us and she was very courteous and made the process easy and that extra night actually turned into 3 extra nights! I suppose one could find the rooms dated, I personally felt like they were cute and cozy and felt cabin like,I didn't mind the decor at all. We stayed in cabin 16, I was able to scope out 17 and has been updated recently and is more modern. They both cost the same so I would probably go with 17 it's really the best bang for your buck. Finding our cabin at night was fairly difficult if you are able to check in during the day I would definitely say do that. We eventually found our cabin, they all look the same and aren't marked terribly well. The parking is a bit tight I came straight from buying a new fairly expensive car so I had to park a few different times until I was satisfied I would avoid a door ding but that was probably new car paranoia and if you don't arrive after midnight like a dummy you'll probably have a better chance at choice parking. Once in the cabin I saw there was one of those QR codes on the wall for you to scan and when you do they offer a coupon code that can't be applied retroactively of course so I was kinda bummed by that because it only required a 3 day stay to receive the discount and we stayed over twice that long so perhaps it could have been offered. I found it online as well so before you book look online for coupon codes because they're available. I found booking straight from their website was less expensive than Expedia and the other travel sites. For the price I think this place is unbeatable. Just when you thought I was going to shut up I pop back up... I forgot to mention that one night a family checked into one of the family cabins and they were out until after 10 pm and they were loud eventually I called Cathy at the number she provides for you to call if you need anything and within 5 minutes she had sent someone to take care of the issue. I'm not sure if any of the cabins are pet friendly but I know that the one we stayed in was not and that was really the biggest issue we had. I have a 4 pound Yorkie with separation anxiety and he's grown quite accustomed to going everywhere with me so we had to hire a pet sitter and I really missed my Lil guy! I wish they allowed pets of a certain size with a deposit. Other than that I can't wait until it's time to go back. We went in the last week of April for my birthday and the weather was perfect. Not too cold but you still definitely get that mountain experience and since it's the off season everything is very affordable. Remember to look for that coupon code online and to book through their direct website and the price is unreal.

Horrible experience. Won't be back. Reserved one room upstairs with a patio/balcony. Was given a…read moreroom on the street with a narrow 4 steps to the cabin. No porch or anything. We complained and was told that they had the right to change us. It's not in their written policies anywhere. This room was substandard, especially to the one we actually booked. The mini blind were threaded, broken and dirty the table was beat up and not stable, the cost rack was in front of the window. And was not stable to move plus that was the only place to hang clothing. No drawers The mini sofa at the end of the bed was torn and poked your behind if you sat on it. Everything is done by text message, yet conflicts aren't resolved. It was our ;9 wedding anniversary. We were deeply dissapointed after reading other's posit reviews. We won't be back

This was such a great place to stay! The communication from the staff was very easy and they were…read moreall so kind. I absolutely loved that there was a spot to do yoga or other movement classes! If you want to do a complete wellness day, you can take your mat to this beautiful open deck area (where your mat is shaded) and you have some mirrors. Once you finish your class, there's a sauna and cold plunge available to use to complete the perfect session! I didn't get to use the lodge much as I was visiting solo this time, but would love to use that nice big kitchen and the pool table next time This place is not super big, so everything is very walkable and in close proximity to each other! You can drive, walk, or even ride your bike to other restaurants and activities near by if you aren't too busy playing corn hole or lounging in the hammocks

We stayed at Sessions Retreat in Big Bear with our family this winter and had such a positive…read moreexperience that I felt like it deserved a proper shout-out. Frank, the owner, is one of those rare people who is truly hands-on and genuinely cares about his guests. From the moment we arrived, he was communicative, kind, and incredibly attentive. You can tell this isn't just a business to him -- it's personal. What really stood out was his integrity. During our January stay, he went above and beyond to make sure our family was comfortable and taken care of, and he generously invited us back again in February. That level of hospitality and follow-through is something you just don't see often anymore. The space itself is peaceful, cozy, and perfect for a Big Bear getaway, but honestly, it's Frank's heart and character that make the place special. If you're looking for somewhere you can trust -- not just a place to sleep -- this is it. We'll definitely be back.

Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!